KLM Royal Dutch Airlines Arvostelua 209

Et super godt flyveselskab, gode piloter, og god behandling, mere kan man vel ikke forlange, jeg kan varmt anbefale dem.

Our flight KL1420 BHX to AMS 6th July 2023 was delayed by 3.5 hours due to storms the previous day. The way KLM responded to our delay and missed connection in Amsterdam was appalling. Food voucher issued at BHX was nil value. Staff at AMS were confused and giving different information. Having missed our connection to Maastricht KLM washed their hands of us - not our responsibility make your own way there and gave us a train timetable. Supervisors unhelpful and in one case refused to speak to us and answer a direct question. Complaint procedure on website dreadful - pressed submit and got "oops, something seems to have gone wrong" and nothing else. Complaint number C-65995016 made to KLM by telephone on 12th July 2023 and am still waiting for any contact at all, not even an acknowledgement as yet! My advice - DON'T FLY KLM - the customer service is non existent!!

No luggage arrived when left Aberdeen to Amsterdam then onwards to Rome. Was going on a first Cruise for our 40th Wedding Anniversary. KLM didnt know where our luggage was, eventually after 4 days one case was found in Istanbul but not the other. Had to get the case ourselves at Istanbul Airport.Lost case turned up 3 weeks later. KLM only refunded our clothes and toiletries we had to buy. No payment for delayed luggage. No payment either for us going to Istanbul Airport. Cost us 300 euros round trip from where the ship was berthed.Absolutely shocking service.

Of all the major airlines I've flown this has got to be the worst one. KLM charges for seats with the likes of Delta and Air France, but offer an experience similar to Spirit Airlines or Ryanair....

Original Flights were 0605 ABZ to AMS 0830
AMS 1225 arrive FRA 1335 on Monday 26 June
These were flights we thought would be exceptional as we are in our late 70s/80s and although not infirm are a lot slower. Plenty of time between inbound and outbound.
Boarding passes in hand and the flight to FRA Cancelled - which in turn cancelled the 0605; this was relayed to us on Sunday in the afternoon.
We were given new flights by KLM but they were so tight as to be impossible.
We were still in touch with our Travel Agent on the Sunday, as she had checked us in an emailed our boarding passes. She telephoned our cruise line in Australia to make arrangements for the MUCH later arrival in Frankfurt.
On the Monday I telephoned the Travel Agent and she arranged , through Emerald Waterways a new flight from Inverness which gave a breathing space between transfers. Thank goodness it did as it took 2+ hours to clear passport control, a ridulous amount of time.
Due to this cancellation we did not arrive at our ship until 1030 and had, missed the dinner and the afternoon on board.
We realise that by giving us another couple of flights KLM had fulfilled their obligation, whether the flights were achievable or not. Does not really seem to matter to them. We have travelled with KLM many times on our river cruises with Emerald and have never encountered this before.
Our flight home went without a hitch and am pleased to say Passport Control was very easy compared to the outgoing.
We are booked to fly to AMS on 02 Sept and onward to Porto. The ABZ flight has already been changed to German Airways and onward with KL1713. The timings appear reasonable providing Passport Control does not take and extraordinarly long time.
This experience has really put us off travelling. We have no choice but to go through either AMS or HR.
At this moment in time, if we did not lose all our money on the September holiday I think we would cancel.
Hope you can provide a better service then.
Louise & Dave Whitehall

The sudden cancellation of our flight, right before departure, left us in a state of disarray, grappling with numerous challenges and uncertainties. The repercussions of KLM's actions extended far beyond mere inconvenience, inflicting significant hardships and unforeseen financial burdens upon us. However, instead of finding solace and support, we encountered a dismissive response that demonstrated a lack of compassion and understanding. It is disheartening that KLM, an airline that claims to be premium, fell short of delivering the expected level of service when we needed it the most.
The automated chatbot-like response we received, hidden behind rigid procedures and protocols, fails to acknowledge the distressing experiences we endured due to the last-minute flight cancellation by KLM. KLM did not reconsider our claim with genuine empathy and fairness, acknowledging the major problems, extra costs, and the complete absence of care exhibited by KLM, including the brutal behavior of your service desk personnel.

Absolutely terrible service! They give you the run around for days when you’re trying to book and then in the end quote you 10 times the amount. Pathetic airline

Their short hauls have become nothing short of the lowest level of quality you will be able to find here.

Volo in ritardo di 15 ore, dando un preavviso di sole 2 ore. Personale non disponibile e servizio deludente.

My husband and i was delayed for over 9 hours. We submitted a claim and was told its was not there problem and our claim was being closed.
This company is a disgrace i would urge people to stay away.

Normaal ging het best goed met KLM, geen topper maar zeker niet slecht.
Maar als een vriendin van me uit Brazilië, onderweg naar Lissabon via Amsterdam, besluit uit te stappen in Amsterdam omdat ze niet fit is en een paar dagen in Nederland wil blijven, krijgt ze een boete van 275 euro terwijl alles al betaald was. Anders zou haar koffer vernietigd worden. Het kost KLM niets maar ze beroven je toch min of meer van 275 euro. Een klacht daarover wordt slecht afgedaan na 3 maanden met verwijzing naar waar ik geboekt heb. Echter juristen bij consumentenbond geven aan dat het wel degelijk de verantwoording is van KLM. Opnieuw gemaild en weer geen enkele reactie.
Als KLM geld nodig heeft moeten ze bij de overheid aankloppen maar niet reizigers het geld uit hun zakken kloppen op een zeer dubieuze manier. Ik kies voor lange reizen nooit meer KLM. Je weet nooit wat ze ineens weer bedenken om je nog meer geld afhandig te maken.

I wish I can give a no star.
Worse line ever. Customer care and everything klm I score them ZERO. So many bad and disheartening experiences with KLM, very hurt today that I had to leave feedback.

They have sorted out our refund when it was medical issues easily. I appreciate your customer response.

I’m absolutely appalled by our whole experience with you at KLM
You completely ruined our trip away ..
I booked 7 days away using my holiday from work, we had planned out our holiday sadly we missed the first 3days. As we came off the flight there was only one lady who was extremely rude, had no care for us and grinned shoring well sorry but I don’t have money to help you.
We waited 3 days
It was the worst feeling in the world leaving the airport on top of having to wait 3 hours outside due to missing our transfer .
We arrived at our hotel feeling so lost, and embarrassed checking into our room with nothing but the clothes we had travelled in.
We then had to take a taxi to the shops as we had no idea where we were, searching for shops to find none as the centre we arrived at was due to close.
We then returned back to our room both upset when we should of been out having fun..
the next day we then had to get up again putting on our same clothes I’m lovely wether to venture out to find shops unfortunately we ended up buying the bare minimum things that we wouldn’t normally wear which lead us to agon not do what we had planned to do as we had all our planned outfits shoes make up in our suitcases.
We ended up walking around feeling so depressed had food and went to bed early.
Third day we spent most of our day on the phone again trying to get some sort of assistance feeling down in ourselves ( i mean come on we are ladies we had plans for our short vaccination once in a life time experience.
We finally got through to someone who said our luggage had arrived but again still no time given to when we will receive it.
All we was givin was a number to the delivery people who we called !
Oh yeah at this point he was the first person to apologise and sympathise with us.
I’m the end we decided to catch an Uber to the airport on the off chance we might locate it as the delivery company had closed and we was not waiting another day.
So we walked into the airport to find our luggage !!!! THE WOMAN SHOUTED AT US WAS SO GOD DSM RUDE WHY HAVE YOU COME HERE I TOLD YOU I WOULD CALL
BY THIS TIME IT WAS AROUND 8pm but the luggage had arrived around 2pm…
Absolutely disgusting service
75 of us with no luggage
No sympathy
No apologies
No help
No care
Lost 3 days of our holiday
Missed out on trips we planned and nights out
Time is valuable we won’t get that back
Holiday of a life time turned into a night mare

Anyway to TOP IT OFF

YOUR STAFF LINED UP ALL TJE CASES LAUGHING POSING FINGERS UP ALL SORTS Laughing at our expense
IN FRONT OF US

I HAVE A full video of the team laughing at our expense

Worst airline I have ever used.
Flight cancelled from Bangkok to leeds via Amsterdam. 15 hours later I get re-routed to London then a connection flight to Dublin with a 7 hours 40 minute layover to catch the final flight, this would have seen me get back to leeds my original destination.

Having being exhausted I jumped off at heathrow and paid for the 205 mile journey back to leeds airport to retrieve my vehicle and make the journey home.

After making a complaint and a claim for compensation I was told I didn't have a case and ignored by klm.

Thanks for everything KLM Royal Dutch Airlines you where spectacular at being rubbish.

Acquistato biglietto con bagaglio a mano + borsa personale e malgrado ciò il bagaglio mi è stato strappato e spedito.

PESSIMA! BIGLIETTO COMPRATO E RICEVUTO (31/10/22) E PAGATO (COPIA REGOLARE DEL BONIFICO, SOLDI PARTITI DAL CONTO), POI SOSPESO DA LORO (4/11/22), CHIESTO IL RIMBORSO DI 2700 EURO (PREZZO) IL QUALE ASPETTO DA DICEMBRE (23/12/22, DATA NELLA QUALE MI HANNO PERMESSO DI ANNULLARE IL BIGLIETTO SOSPESO E CHIEDERE IL RIMBORSO). OPERATORI SPESSO INCOMPETENTI (SALVO RARE ECCEZIONI), CHE DICONO, MENTENDO, DI AVERE AVVIATO LA PRATICA (VERIFICABILE VISTO CHE DOPO DEVE ARRIVARE UNA MAIL CON IL NUMERO CORRISPONDENTE) E OGNI VOLTA BISOGNA RICOMINCIARE DACCAPO CON LE TELEFONATE PARTENDO DA ZERO. NON HO POTUTO VIAGGIARE e NON HO AVUTO IL RIMBORSO FINORA (2/03/23). QUALCUNO CONOSCE UN AVVOCATO ESPERTO DI QUESTI PROBLEMI?????

Best costumer service, board service is the best I have ever experienced, refund of one ticket was super easy and fast.
I took over 5 long distance flights with KLM and it’s truly the best airline!

Raramente organizzo un viaggio tramite agenzia, quando organizzo da sola, solitamente mi affido a compagnie come Ryanair o easyJet con prezzi abbastanza economici. Per il secondo viaggio ad Amsterdam ho optato per la KLM poiché combaciava perfettamente con gli orari di cui avevo bisogno. Che dire, mi sono trovata veramente benissimo, posti comodissimi, molto più spaziosi delle altre compagnie citate prima, personale gentilissimo. Ci è stato offerto gratuitamente uno spuntino con sandwich e bevanda a scelta anche più volte. Ottima esperienza!!!