Defective, poor quality!!! One of two lamps stopped working, customer service refused to replace or repair. Offered no refund saying I was past the initial 30 day period, (purchased in december 2023)... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here... Näytä lisää
The Reno Floor Lamp is absolutely fantastic! The color option are endless, which opens up so many possibilities. My only tiny gripe is that there weren't any instruction for the buttons- the on /off b... Näytä lisää
One of our lamps broke after 115 days, I was hoping there was some warranty but no Here are their answers Your order was successfully delivered on 2024-01-03. Our return or replacement policy ext... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Modern furniture brand centered around Scandinavian-design
Yhteystiedot
Yhdysvallat
- klarako.com
2,8
Keskitasoinen
157 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Cute but short
It's very cute, but the light emitted is fairly weak. The chief issue is battery life. On a full charge, the lamp works perhaps 30 minutes (not continuous) before I starts turning itself off after a minute or two. I've got to stop falling for these internet companies.
11. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi Marie,
Our second version of the Crystal Lantern is out and this problem has been fixed. If you'd like, we would be happy to send you a replacement at no additional cost. If you are interested, can you just let us know your order # or email us at support@klarako.com? We'd be happy to serve you
Ordered off an Instagram ad- after a…
Ordered off an Instagram ad- after a couple days of browsing i bought one from a much cheaper company and it came completely broken. Reordered from Klarako and their lamp still works perfectly to this day.
22. tammikuuta 2024
Vastaus yritykseltä Klarako
Etlu,
We are sorry to hear about your experience with the cheaper company. We often get told our products are too high priced. We price our goods in relation to the quality we offer. We are always out trying to improve our lights, so i'm glad you were able to experience both ends of the stick. It provides a candid overview of each product experience (cheaper and our more expensive alternative)
Best,
Klarako Customer Support
Recieved the Luminious Elegance lamp…
Recieved the Luminious Elegance lamp for my homw office a couple months back. Came in secure packaging & it looks lovely in my office.
19. helmikuuta 2024
Vastaus yritykseltä Klarako
Hi Yathle,
We'd love to see a photo! The Luminious Elegance lamp is becoming one of our customers favorites in 2024! Glad you enjoy it.
Best,
Klarako Customer Support
Fast delivery!
Fast delivery!
Awesome lamps and very fast delivery with superb shipping tracking.
After reading negative reviews I was a bit worried, but my fear was uncalled for.
Arrived as promised and as beautiful as I expected them to be.
Awesome in every way!
13. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hey Nik,
Thanks for the kind review. We welcome any customers to offer candid reviews, good or bad. It helps us improve our service and our products. Thats our main goal in running Klarako.
Best,
Klarako Customer Support
Bought multiple lights from Klarako
Bought multiple lights from Klarako. Only one of them has been lost in shipment but the replacement that lamp with a new one immediately. It has been about 4 months since I purchased from them and I'm loving my lights. They get all the compliments.
11. helmikuuta 2024
Vastaus yritykseltä Klarako
Hey Mason,
Thank you for being so patient with us. Shipping to 18+ different countries with high quality (fragile) lights is no easy task! Again - we thank you for your candid review outlining the good and the bad. Customers should see both sides and we should also know what we've done wrong so we can better improve our services
Best,
Klarako Customer Support
Crystal Lantern came in 2 weeks
Crystal Lantern came in 2 weeks. lovely lamp, got the gold color. It lasts fairly long compared to my other lamps. Customer service was a little slow to reply but they got back to me eventually has worked out great us.
8. helmikuuta 2024
Vastaus yritykseltä Klarako
Hi Elijah,
Apologies for the slow response. Our current average response rate is around the 32 hour mark. We're working to fix that as we just hired some more customer services reps :)
Best,
Klarako Customer Support
Faulty Item, Awful Customer Support
I purchased 4 of Klarako’s crystal lamps for $420. One of them has stopped working despite being properly recharged. I reached jut to customer service to ask if there was any tech support or suggestions and received a short email explaining that since my items had been delivered over 30 days ago, there is no support available. Surely this does not comply with the Fair Trades Act? One would assume that for something worth over $100 would have a much longer warranty than 30 days. I think this is business is a scam and would not recommend others making purchases from them.
9. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi Bonnie,
We have sent you an email but haven't heard back yet - we'd love to offer a replacement for this lamp at no additional fee. We have a new version of the lamp with almost twice the battery life. Otherwise, we can refund you the amount. But we certainly don't want to leave this as it is. Please let us know by email our support team and we can move on this quickly. Overall, we apologize for all this inconvenience we've caused.
Best,
Klarako Customer Support
Order a lamp a month ago but still not…
Order a lamp 2 months ago but still not received yet. Payment is deducted. Fake company
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi Bharat,
We have no one by your name that has purchased from us. Can you please share your order # so we can check?
Best,
Klarako Customer Support
I bought 3 of these lamps
I bought 3 of these lamps. Like some other people I had bought as gifts for Christmas so the 30 day guarantee expired. I foolishly thought that a higher price would translate to higher quality.
The lamp turns itself on & changes colours and brightness.
The $30 lamp my husband bought works just fine.
31. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi Kate,
Were you able to get this replaced or get a refund? Our policy has now changed to a 90-day warranty to help with those experiencing light defectiveness after 2-3 months. We also have a new version of our lamp which is much more reliable. Please let us know what we can do here to reprimand this situation. Kindly email us or message us on any platform with your order #, we'd love to fix this ASAP.
Best,
Klarako Customer Support
Poor Customer Service
Product arrived as expected and looked good. However they stopped working after a few weeks.
As they were a Christmas present, they were unopened for 2 months, so we had no warranty. The manual clearly states they have a 1 year warranty, but the website says 30 days.
The company told us they were going to do nothing, same as what everyone else on this website has experienced.
Any reviews here saying they are good at customer service are obviously fake.
The product is rubbish.
Update as at 15th Feb.
Klarako contaced me, full of apologies and saying they would refund me, based on my bad experience. To their credit, I have been refunded in full.
25. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi Rob,
We are firstly extremely apologetic for the situation that has occurred. Secondly, we are happy we were able to fix this for you but please do let us know if there is anything else you need in the future on our end to help with this terrible experience.
Best,
Klarako Customer Support
These guys are a scam
These guys are a scam. As most people on here only 1 lamp worked and they refused to help in anyway. They have terrible customer service and clearly get shoddy products from China and can’t fix them if they’re wrong so just fob you off.
If you have had the same issue get in touch with me.
1. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi CW,
Are you able to give me your order # so I can properply address this situation? Why weren't we able to help? Why didn't we send a replacement with express shipping? Our customer service averages a response time of less than 48 hours - so why do you feel that it wasn't great? We really want to fix these issues for you and help by either sending a replacement or refund. Please let us know by providing your info so we can contact you.
Best,
S
Faulty product
Faulty product. Horrible (or nonexistent customer service). Not refunded. I bought two lamps as gifts after trying one out for myself. They were faulty with malfunctioning electronics and then wouldn’t replace as it was past the 30 day period. Very expensive mistake. Garbage product.
25. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi There,
Our customer service replies within 24-48 hours for all customers. Can you let me know your order #? We can go ahead and process this refund for you. Our 30-day policy is there for any customers that want to return the item before that time. Upon purchase - you are agreeing to that policy. We can make an exception, but we need more information on your end. As for our customer service response time - all inquiries are answered in less than 48 hours. Please send us an email at support@klarako.com and we'll get back to you.
Klarako Customer Support
Delighted client
I have now bought three pairs of the Crystal Lantern (for me & my kids), and although the last parcel got lost during transport, I soon after received a replacement.
Delighted client
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Happy to hear this! Thank you for the review.
Service Recivery
Received a reply next morning after lost contact and shipped next day. Happy with product
22. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi Damien,
We sent you two replies on the day you emailed our customer service. One was in regards to your inquiry about tracking your order and another was a follow up on that. Both were sent within a 24 hour period of receiving your email. Can you please check your inbox - as well as the promotions or spam tab? We reply all our customers within 24 hours. We'd love to help assist you in getting your order location confirmend and your packaged delivered.
Best,
Klarako Customer Support
support@klarako.com
Defective
Defective, poor quality!!! One of two lamps stopped working, customer service refused to replace or repair. Offered no refund saying I was past the initial 30 day period, (purchased in december 2023)
Such a shame, I actually liked the Crystal Lanterns! too bad the company is selling such poor quality, no wonder soo cheap, but was at least expecting working condition! Avoid buying these at any cost
22. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi Tom,
Can you let me know your full name or order number? We can process a full refund for you or send you a new lamp. Our defective item rate is extremely low as we do quality checks. If you do recieve one that isn't working after the 30 days, we can figure out a solution for you. Please reach out at support@klarako.com
Klarako Customer Support
Avoid at all costs
Avoid at all costs. They do two things well: post to instagram, and take your money. What they do not do: send you anything you pay for, provide any customer service. Their 30-day guarantee is a sham. This is a ship direct from China operation. Avoid - and tell your friends.
8. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi Kevin,
Looking at our system it says you ordered the Luminous Elegance lamp on the 4th of December and received it on the 13th of December. It was delivered to your front porch as shown on the tracking page of the courier service we used. Our 30-day guarantee is exactly that, a guarantee for a full money's refund if you would like to do so within the 30 day period. Please let us know what exactly has happened here so we can offer some sort of solution.
Best,
Klarako Customer Support
BEWARE - KLARAKO LAMPS - SCAM
I ordered 2 Prism Glow Lamps from Klarako on November 4. These lamps were part of a Christmas present for my wife. These lamps are described as crystal glass on the Klarako website. When delivered, I did not open the boxed lamps, but immediately wrapped them for Christmas.
On Christmas Day, my wife opened the lamps and that is when we discovered that the lamps were in fact not crystal glass, but rather plastic.
I immediately contacted Klarako requesting the information that I would need to return the lamps for a refund. Klarako Customer Service informed me that my request to return the lamps was outside of their 30 day return policy. I explained that the lamps were Christmas gifts – and that the lamps had not been opened prior to Christmas. I also noted that the lamps were not crystal glass as noted on their website, but rather plastic.
Klarako has refused to accept these lamps back or to issue me a refund. I am filing this complaint due to the deceptive description on the Klarako website – re: crystal glass when the lamps are clearly made of plastic.
7. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi Walt,
Are you able to let me know your order #? Our 30-day return policy begins the day you receive the lamps. If you put an inquiry into returning the lamps for a refund prior to the 30 day time period, we can give you a full refund immediately. At this point - we'd love to process this for you but need more details on your exact order. You can answer here or email us forwarding this message at support@klarako.com
Best,
Klarako Customer Support
scam
Lights arrive in a thin bag susceptible to damage. Their returns process is a joke. I lost the money paid for the lamps as well as the shipping I paid to send them back. Scam.
4. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi Michelle,
This is not the case for Klarako. All our lights arrive in safe packaging branded with the Klarako logo. Can I ask what product you ordered? Maybe we can get proof of packaging. Also, your last name + order # as we are unable to source your order from just your first name. With this information we can start the replacement or refund process to better assist you.
Best,
Klarako Customer Support
Absolut scam
Absolut scam! The products arrive broken and you don’t get a refund. Do not buy! Read the comments on Insta!
11. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klarako
Hi Dennis,
We have a strict 90-day warranty for products that arrive broken, and we've fulfilled this promise for any user that asks within the 90 day period. Therefore, this doesn't make sense that you would recieve a defective lamp and not get a refund. We are unable to find your order just from the name you've used on this review - are you able to email us at support@klarako.com? We can get you a refund or replacement, depending on what you want more. Anything we can do to fix this situation, please let us know.
Best,
Klarako Customer Support
Lovely lights
Lovely lights in high quality packaging and relatively fast shipping time. Despite the bad reviews everything worked out great for me. Maybe theyve fixed the issues?
26. joulukuuta 2023
Oma-aloitteinen arvostelu
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