KiwiCo Arvostelua 

Rapid concise informational response which also ‘felt’ personal. Q answered, concerns mitigated, all in a quick efficient fashion which belied an AI generator. Outstanding products. My grand said they are his favourite toy (when I asked his mum if I should continue).

My daughter built the Mechanical Grabber Kiwico crate and one of the pieces broke. I emailed customer service and they promptly replied and said they'd send a new kit right away. Customer Service doesn't get better than that.

They are handling a very best experience for new parents helping the new born

Their response to my initial email was quick, and they resolved the issue quickly as well.

We had parts break due to user error and while they could not help us with replacement parts, we were offered different boxes we had not received yet for our kids instead. They were excited to have something new to replace what had broken!

My grandkids love their kiwi boxes, which I have gifted to them for quite a number of years now. I really appreciate that when the family moved, and that address didn't quite keep up with the kiwi boxes, you worked with me to get the kids what they wanted. Thank you so much!

The costumer service representative I spoke to was kind and understanding and resolved my issue without hesitation. Super pleased with me experience.

Insane that they will force you to sign up for one month and immediately cancel rather than allowing the one item for sale like all the others. They just gate keep the one thing you want into strong arming you into wasting your own time and theirs by signing up and hoping you don’t cancel. Predatory.

Quick response and resolution. Very professional and friendly.

They were able to quickly locate old instructions for me.

All interactions understood what I needed an helped me get to a positive result in my order

The support team have always been fantastically helpful. They are clearly focused not just on me as a customer, but on the children receiving the crates as well. Any questions or concern I have had was promptly responded to and always resolved to great satisfaction.

DANGEROUS and not worth it. Tried to cancel and the refused. Corners of blocks are made of wood and sharp, causing cuts and bruises on my kid.

I love the crates! Such great ideas and a fun idea to receive a new one every single month. However, I am not happy with the customer service. I tried to change the day of my shipment via chat, which I was assured is no problem. However, after that my next crate was just not shipped at all! I had to contact customer service already 5(!) times regarding the shipment of this one crate. Every time they are very nice and promise lots of things, however to this day my crate has still not been shipped. I am very dissapointed.

Update: Actually I just downgraded from 2 to 1 stars. I have just been again in contact with customer service and they shift the blame on me. I informed them on July 13th about the change in shipment day (they confirmed), and after that I was in contact 4 more times with customer service, and to this day the shipment was still not send.

Quick easy and responsive customer service

So they provide a subscription service where they send you a crate every month. There is also a "pause" option in the subscription settings that - from the name of it - should pause the subscription and not send anything until the subscription is unpaused, right?
So I've "paused" my subscription. However I was still charged for the next month. I went into my account to check - the subscription was still listed as "paused". I immediately wrote their support to issue a refund for the paused subscription - but they decided to "unpause" the subscription for me and refused the refund because of they already "processed". Note that is wasn't shipped yet.
What a terrible experience for a good product.

upd:
kiwico wrote:
> we also informed you that your pause would only be for one month (in your case, the month of July). Additionally, you should have received an email letting you know that your pause was about to expire

The thing is - about a week before your charge I've logged into my account and saw my subscription status as "paused". Right after you charged me - I've logged into my account again and I still saw that the subscription is "paused". I immediately wrote your customer support attaching the screenshot with this "paused" status made after you charged me for the subscription. To me it feels like deliberate misleading

The customer support experience was great from AI’s quick response then Ms. Sarah offer the solution due to the part is not ready now makes us very happy. KiwiCo is one of my daughter’s favorite activity at home and she always ask when KiwiCo will arrive:)

Professional and upfront, didn’t ask for a lot of annoying details to justify an exchange

Rhyme, my customer representative was fantastic. My issue was resolved quickly and without fuss. Rhyme was lovely and easy to communicate with. I wish all services were like this!