Kiss the Hippo Coffee Arvostelua 

Bought a grinder which is performing completely out of spec: 5gr of retention out of 21gr dose as average. Reached out to customer service and after the first reply asking me question what’s my brewing method (I.e. espresso), they simply ignored me.
They simply lost a good customer for equipment and coffe.

Absolutely awful lack of service. Won’t even provide a take away cup which the coffee can fit into.

I met a friend there today at the one in Covent Garden. I don't mind paying more as £3.80 is alot for a basic cup of tea, but the guy working there put me off ever going back. Zero customer service skills, hostile,rude and unfriendly.Ive seen other reviews saying the same, so I guess the business doesn't care if you go back or not..It's a cute shop but we won't return.

Coffee is one of my favourite things in the world and I love Kiss the Hippo coffee. I love the website and the great descriptions and the ease of purchasing. The rewards scheme is fabulous and the name is very cool. I will not buy beans from anyone else.

I ordered a Coffee machine on 26/12/25. I didn't hear anything after receiving the order confirmation and allowed some extra time to allow for bank holidays etc.

I sent an email on 03/01/26 to enquire where my order was. Received a reply on 05/01/26 to say the item was actually out of stock and on backorder! Why continue to sell and allow people to hand over money for an item not in stock?!

I replied on the 05/01/26 to enquire about timeframe of delivery of an alternative colour machine. No reply received and I had to follow up again on 07/01/26. I received a reply the following day stating they were awaiting delivery. I did not hear anything then until the 12/01/26 at which point due to the lack of communication and poor customer service I cancelled my order and purchased it from elsewhere.

Great tasting coffee… speedy delivery
What more do you want ?😁

I placed an order on Monday 27th October. On the 31st October I received an email saying there was a offer of 15% off. I emailed to ask if I could receive the discount retrospectively seeing as it was only a few days. The person responding to the emails was rude and dismissive. I spend quite a bit of money at Kiss The Hippo, and I still do. But customer service is very important and should not be taken for granted.

The coffee is high quality and worth the price. However, I also ordered two ceramic mugs and was not satisfied with the packaging. A cardboard ball that slides around relatively loosely in the package together with the cup packaging is not sufficient protection. Thankfully, the cups were not damaged. I ordered from outside the UK, so a return would have been doubly annoying.

I have received a monthly delivery of coffee from KTH for the past year. The delivery is always on time and most importantly the coffee beans smell and taste so fresh- awesome stuff!

Looking to buy a bundle that they have an offer on for, have a query as there’s 2 different machines on the same bundle, one with a digital screen and one without so want to speak to someone to see which one it is before purchasing as it’s a large sum of money and all I get is an AI bot that does nothing when I ask for help to identify which product it is. No actual phone number or someone to speak to so will have to shop somewhere else. Disappointed

I have used KTH for several years and the have always been brilliant, I love the coffee, the convenience and the customer service. I had a small issue yesterday and they sent me a replacement which just arrived, fantastic, I would highly recommend them to you!

I order from Kiss the Hippo regularly, which is why this was surprising. The café wasn’t busy at the time, yet my flat white was served only around two-thirds full. When I tasted it after leaving, it was extremely bitter to the point of being undrinkable.

This isn’t the standard I normally experience here, which made it particularly disappointing.

I accidentally checked out with an incorrect address and my order got sent back. I contacted them and my order immediately got sent out, and was delivered the next day. Thank you for sorting so quickly!

The best tasting coffee! Love my subscription from the website

Great Coffee!

Delicious coffee and arrived on time. Many others may provide beans but they certainly don’t have the same class and flavour as KTH!

Guy was exceptionally accommodating and helpful in re scheduling a recent booking for a latte art gift course. My partner and I can’t wait to attend and I’m so thankful for the exceptional customer service that we experienced.

Guy helped me with my voucher in a timely manner and professionally, really appreciate the good customer service.

Ordered a coffee that I thought is organic as most is and the chat bot just told me this type isn’t eligible for return and refund. Very misleading and disappointing!

It used to be one of the better online coffee shops, but sadly it’s been going downhill.

An E-Commerce Director I once spoke with has since left the company, which is probably why their online service keeps getting worse. Customer support doesn’t respond anymore,shipping out over roasted coffee beans, you can even see it on Trustpilot, they only bother replying to positive reviews.

I have decided to end my subscription after three years.