Kissandfly.ro Arvostelua 83

Vastaus yritykseltä Kissandfly.ro

13. huhtik. 2026

Dear Ana Maria,

Thank you very much for your feedback.

We are delighted to know that your experience was smooth, easy, and simple. It is very important to us that the booking process is clear and comfortable for our customers.

Thank you also for your comment regarding check-in notifications. We would like to note that we offer an additional service called “Check in for the flight”. This optional service can be purchased if you would like us to take care of the check-in process for you. In this case, we complete the check-in on your behalf and send you your boarding passes.

Vastaus yritykseltä Kissandfly.ro

13. huhtik. 2026

Dear Georgiana,

Thank you very much for your kind feedback.

We are pleased to know that you found our service both affordable and satisfactory. Your opinion is very important to us, and we truly appreciate you taking the time to share it.

Vastaus yritykseltä Kissandfly.ro

6. huhtik. 2026

Stimate Client,

Vă mulțumim sincer pentru feedbackul dumneavoastră.

Ne bucurăm să aflăm că ați primit suport și asistență rapidă prin WhatsApp și că totul a decurs foarte bine. Vom transmite cu plăcere cuvintele dumneavoastră de apreciere către Mariia Podvadtsiatnyk.

Vastaus yritykseltä Kissandfly.ro

3. huhtik. 2026

Dear Cocutza Cocutza,

Thank you for your positive feedback.

We are delighted to know that you had a great experience with our service. Your support is truly appreciated.

Vastaus yritykseltä Kissandfly.ro

19. maalisk. 2026

Dear Nicoleta Andreea Grigorescu,

Thank you very much for your positive feedback.

We are glad to know that you received your tickets very quickly and that your experience with our service was smooth.

Thank you for choosing our service. We will be happy to assist you again in the future.

Vastaus yritykseltä Kissandfly.ro

15. maalisk. 2026

Dear Palvan Eriniyazov,

Thank you very much for your feedback.

We are delighted to know that your experience was wonderful. Your kind words mean a lot to us, and we truly appreciate your trust.

We look forward to assisting you again in the future.

Vastaus yritykseltä Kissandfly.ro

4. maalisk. 2026

Dear Customer,

Thank you for your feedback. We’re glad to hear you found our prices attractive and the booking process easy to use. We appreciate your trust and will be happy to assist you again whenever you need us.

Vastaus yritykseltä Kissandfly.ro

Päivitetty 16. helmik. 2026

Dear Mr. Troznay,

We sincerely apologize for the stress and inconvenience this situation caused. We have reviewed the information related to your booking, and unfortunately a technical error affected the flight date details shown in your case.

However, as soon as we identified the issue, we acted urgently and issued new tickets for the correct travel date (10 February) and provided them to you. According to the information received from the airline, you successfully used these updated tickets on 10 February.

We understand how critical it is to receive clear and timely information before departure, and we truly regret that you had to experience uncertainty at such a sensitive moment. Your feedback is important to us, and we will use it to strengthen our internal checks to prevent similar cases in the future.

If your matter has now been fully resolved, we would greatly appreciate it if you could update your review and rating to reflect the final outcome. This helps other travelers make informed decisions and supports our team’s work.

Vastaus yritykseltä Kissandfly.ro

16. helmik. 2026

Dear Ms. Sofia,

Thank you for your feedback. We are pleased to hear that your experience was amazing, quick, and easy.

We look forward to assisting you again with your future trips.

Vastaus yritykseltä Kissandfly.ro

16. helmik. 2026

Dear Mr. Cristian,

Thank you for your feedback. We truly appreciate your kind words about our punctuality and speed.

If you need any assistance in the future, we will be happy to help.

Vastaus yritykseltä Kissandfly.ro

25. tammik. 2026

Dear Diana B.,

Thank you for your review.

We are delighted to hear that your experience with Kiss and Fly was clear, efficient, and on time. Your recommendation means a lot to us and encourages our team to keep delivering reliable service.

Vastaus yritykseltä Kissandfly.ro

14. tammik. 2026

Stimată doamnă Răceanu Gabriela Ana,

Vă mulțumim din suflet pentru mesajul dumneavoastră și pentru cuvintele atât de frumoase. Ne bucură enorm să știm că ați simțit sprijinul nostru exact atunci când ați avut nevoie și că Sonia Hronska v-a putut ajuta rapid, clar și la obiect.

Vom transmite cu mare drag aprecierea dumneavoastră către Sonia — astfel de feedback-uri înseamnă foarte mult pentru echipa noastră și ne motivează să păstrăm același nivel de profesionalism și implicare în fiecare solicitare.

Vă mulțumim încă o dată pentru încredere și vă dorim călătorii cât mai plăcute. Suntem aici oricând aveți nevoie.

Vastaus yritykseltä Kissandfly.ro

14. tammik. 2026

Dear Laurian,

Thank you for your feedback.

Please note that the final total can vary depending on the selected payment method. Depending on the payment option chosen, certain discounts or preferential conditions may be applied, which can result in a slightly lower price for one method compared to another. These differences are linked to the terms set by our payment partners and the specific payment route used at checkout.

Thank you for bringing this to our attention. We will also review how this is displayed during the payment step to ensure it is communicated more clearly.

Vastaus yritykseltä Kissandfly.ro

Päivitetty 14. tammik. 2026

Stimată Bianca Loredana,

Ne pare rău să aflăm despre nemulțumirea dumneavoastră și înțelegem pe deplin îngrijorarea legată de rambursare.

Dorim să vă informăm că am verificat situația conform rezervării dumneavoastră și vă confirmăm că solicitarea de rambursare a biletelor a fost autorizată de compania aeriană și procesată de către noi la data de 25 decembrie 2025. În prezent, cererea a fost transmisă către departamentul financiar, iar rambursarea este în curs de procesare.

Vă rugăm să aveți puțină răbdare și să așteptați finalizarea procedurii de returnare a fondurilor aferente biletelor dumneavoastră. Veți fi informat(ă) imediat ce rambursarea va fi efectuată.

Vă mulțumim pentru înțelegere și rămânem la dispoziția dumneavoastră pentru orice informații suplimentare.

UPD 14/01
Stimată Bianca Loredana,

Dorim să vă informăm că, între timp, am primit autorizația de rambursare din partea companiei aeriene, iar rambursarea a fost efectuată astăzi, 14 ianuarie. În mod obișnuit, fondurile ajung în contul cumpărătorului în termen de 1–3 zile lucrătoare bancare, în funcție de bancă și de procesarea internă a acesteia.

Dacă după expirarea acestui termen banii nu vor fi vizibili în cont, vă rugăm să ne anunțați. Vă vom furniza confirmarea rambursării, pe care o veți putea folosi pentru a verifica statutul tranzacției direct la banca dumneavoastră.

În cazul în care situația este acum soluționată, v-am fi recunoscători dacă ați putea actualiza frumos recenzia dumneavoastră și, dacă considerați că serviciile noastre au fost gestionate corect, să modificați și evaluarea acordată companiei. Feedback-ul dumneavoastră este foarte important pentru noi și ne ajută să îmbunătățim experiența clienților.

Vastaus yritykseltä Kissandfly.ro

23. jouluk. 2025

Dear Catalina,

Thank you very much for sharing your feedback.

We truly appreciate your comment and your trust in our support team.
You are always welcome, and we’ll be happy to assist you again whenever needed.

Vastaus yritykseltä Kissandfly.ro

12. jouluk. 2025

Dear LaurentiU-Nicolae Dinu,

Thank you very much for your kind feedback. We are glad to hear that you find the app easy to use.

We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Vastaus yritykseltä Kissandfly.ro

14. marrask. 2025

Hello Mohamed,

Thank you for your feedback!
We’re really glad to hear that our guidance and online check-in support were helpful for you.

We’ll be happy to assist you again anytime.

Vastaus yritykseltä Kissandfly.ro

14. marrask. 2025

Stimate Bogdan,

Vă mulțumim că ați apreciat aplicația noastră și ușurința de navigare în ea. Ne vom bucura să vă vedem din nou la următoarele rezervări în viitor.

Vastaus yritykseltä Kissandfly.ro

14. marrask. 2025

Dear Mr. Constantinou,

We have completed the review of your case, and we confirm that on November 3 we have processed the full refund for your booking to the same bank account used for the original ticket payment. Depending on your bank’s processing time, the funds should appear in your account shortly.

We truly regret the difficulties you faced and completely understand how upsetting such a situation can be. Please rest assured that our team did its best to verify all details with the airline and ensure the refund was handled as quickly as possible.

We hope that this resolution helps restore your confidence in our service. If the refund has already reached your account, we would be sincerely grateful if you could update or reconsider your review to reflect your final experience with us. Your feedback is very important and helps us to keep improving our service quality.

Vastaus yritykseltä Kissandfly.ro

12. lokak. 2025

¡Muchas gracias, Petruta Cicireaga!

Nos alegra mucho saber que tuvo una buena experiencia con nosotros y que encontró buenos precios y facilidad al usar nuestra página.
Esperamos volver a verla pronto para sus próximos viajes.