Paldies , klienta dienesta darbiniecei KHRYSTYNAI MALKO ,par man sniegto palīdzību . Man bija nepieciešams piepirkt klāt jau pie sen nopirktas avio biļetes papildus rokas bagāžu . Tas ātri un veiks... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Don't trust their price, there are hidden fees like payment method charged us 86 eur for the flight. 2 hours after the booking it was cancelled. Doesn't seem a trustworthy agent.
Yritys on vastannut
Bad check-in system. Once i booked a flight, and provided reference number was invalid to check-in online. I was hanging on the phone for 1 hour to get support. Then i wrote in support chat in Teleg... Näytä lisää
Yritys on vastannut
Тех.поддержка сработала на отлично. Я не мог зарегистрировать билет онлайн. Очень переживал...Обратился в тех. поддержку, ответили сразу и помогли с регистрацией) Помогала мне в этом сотрудница тех. п... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
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Yhteystiedot
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Itävalta
- +371 665 550 23
- info@tickets.lv
- tickets.lv
3,5
Keskitasoinen
119 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Don't trust the price, hidden fees, cancellation.
Don't trust their price, there are hidden fees like payment method charged us 86 eur for the flight. 2 hours after the booking it was cancelled. Doesn't seem a trustworthy agent.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets.lv
Dear Andris,
Thank you for your feedback.
We are sorry to hear about your experience and would like to carefully review the situation to clarify what happened with your booking, including the price details and cancellation.
Could you please provide your booking reference number or the email address used for the reservation? This will allow us to investigate your case and assist you properly.
We look forward to your reply.
Cancelled flights with no clear refund timeline
On March 16, 2026, I purchased tickets via tickets.lv for the route Riga - Hurghada - Riga (SkyUp Airlines, flights U5-8911 and U5-8912, total cost €514.55).
On April 1, 2026, I was notified that the return flight Hurghada → Riga (U5-8912, departure May 16, 2026) had been cancelled. An alternative flight on May 13 was offered, which did not acceptable for me. After contacting tickets.lv support, I was informed that in this case I needed to request a full refund which I did on the same day.
Since the ticket was booked as a round trip I had to purchase a new ticket even for the outbound segment, despite the fact that it had not initially been cancelled.
I then purchased a new ticket via tickets.lv for the Riga → Hurghada flight (U5-8911) scheduled for May 6 (€285). However, this flight was later (on April 10th) significantly changed (moved to an earlier date), which forced me to request another refund - the second one in this entire situation.
At the time of writing, almost 2 weeks have passed since I submitted my first refund request (April 1, 2026), yet its status remains unchanged ("Waiting for data about your booking"). tickets.lv support provides only generic responses, stating that they are "waiting for confirmation from the airline", without giving any specific timeline.
Over the phone, I was told that the refund process may take up to 3 months. I consider such timeframes unacceptable, especially given that in case of flight cancellation, passengers are entitled to a refund and such processes should not take months.
As a result, a significant amount of money (€799,55) is effectively "frozen" for an undefined period, with no transparency from tickets.lv.
I would recommend avoiding this agency whenever possible.
1. huhtikuuta 2026
Vastaus yritykseltä Tickets.lv
Dear Alexandr Tancov,
Thank you for your detailed feedback. We are truly sorry for the stress and inconvenience this situation has caused you.
We would like to emphasize that the flights in question were cancelled directly by the airline. Your refund request has already been successfully processed from our side, and we have submitted the refund request to the airline for authorization.
Unfortunately, for technical reasons, until the airline authorizes the refund of your tickets, we do not yet have the technical possibility to complete the refund on our side. We understand very well how frustrating it is to wait without a final resolution, especially when this situation has affected your travel plans more than once.
Please be assured that your case has not been ignored. As soon as we receive the airline’s authorization for your refund requests, we will immediately inform you by email sent to the purchaser’s email address.
We sincerely regret the concern this situation has caused and kindly ask for your patience while the airline completes its part of the process.
Vastaus yritykseltä Tickets.lv
Dear Elvijs Salmins,
Thank you for your feedback.
We are pleased to know that your experience with our service was positive and fast. Your support is truly appreciated.
Need pay 32 eur for apple pay
Need pay 32 eur for apple pay. They get back my 32 eur👍
4. huhtikuuta 2026
Vastaus yritykseltä Tickets.lv
Dear Dzintars Grišāns,
We are currently checking the information in detail regarding your review.
Please kindly wait while we investigate the situation.
UPD 10/04
Thank you for communicating with us by email.
We truly appreciate your replies and would like to inform you that the refund has already been processed to the purchaser’s bank account used for the payment of the tickets.
We would be grateful if you could update your review and rating about our company, should your issue now be resolved.
Thank you once again for your feedback and for staying in contact with us.
Hidden fees
Hidden fees in the amount of 6%-16% from the initial amount.
Can be 6% or even 16% hidden fee at the last step. It is named: "card payment processing fee if you use VISA, Mastercard or any other card you may have (except very rare Maestro card which is phased out since 2023 :) )". Seems it is regular policy of tickets.lv simply to get higher in the search results.
After posting review they tried to bribe me with the amount of hidden fees I have already paid. Not paying back the hidden fees, bet offering discount for the next purchase :)
But how I can use this discount if I'm not planning to use the services of company which regularly makes business on hidden fees? After the first bad experience I have tried Tickets.lv more (used only once) and every time these hidden fees appeared. It is not interesting to get future discount together with new hidden fees in the future :)
So I didn't changed 1 star voting.
3. huhtikuuta 2026
Vastaus yritykseltä Tickets.lv
Dear Vitolds,
We have already contacted you by email in order to resolve this matter, but unfortunately we have not yet received a reply from you.
Please kindly check your email inbox so that we may assist you further and hopefully improve your impression of our company and service.
UPD 10/04
Thank you for your feedback and for taking the time to share your concerns with us.
We would like to let you know that today we have refunded 16 EUR to the purchaser’s bank account used to pay for the tickets. Please kindly check your account, as the funds should arrive there shortly, depending on bank processing times.
We truly understand that this situation has affected your impression of our service, and we are sorry that your experience was disappointing. At the same time, we want to assure you that we did not leave your case without attention and made every effort to review it and provide a solution from our side.
If you feel that this matter has now been resolved, we would be sincerely grateful if you could take a moment to revisit your review and rating. For us, this means a great deal, because we genuinely try to support our customers and find a fair outcome whenever possible.
I need change flight time .
2. huhtikuuta 2026
Vastaus yritykseltä Tickets.lv
Dear Edgars Fedotovs,
Regarding your booking, we identified a request for a date/route change. Your request was successfully processed by our team in accordance with the airline’s fare rules, and an additional payment was issued.
As the purchaser did not complete the payment within the time limit set by the system, the request was closed and no changes were made, since ticket changes can only be processed after the required payment has been paid by the purchaser.
If the changes are still relevant for you, please submit a new request, and we will process it as quickly as possible and provide you with the best option available in the airline’s system.
Please also note that the time allowed for payment is limited.
It was very convenient
The process of purchasing airline tickets was clear and easy.
1. huhtikuuta 2026
Vastaus yritykseltä Tickets.lv
Dear Nina Pasparne,
Thank you very much for your kind feedback.
We are delighted to hear that the ticket purchase process was clear, easy, and convenient for you. Making the booking experience simple and user-friendly is always very important to us.
We truly appreciate your trust and your review.
Perfect👌🏻🤟🏿🌷
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets.lv
Dear Ms. Marso,
Thank you so much for your wonderful feedback!
We truly appreciate it and will be happy to see you on our website again in the future! ✈️
Good,and fast
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets.lv
Dear Ms. Aija Rudovica,
Thank you for your feedback.
We are pleased to know that your experience was good and fast. Your support is truly appreciated.
We look forward to assisting you again in the future.
Lot of additional payments
3. maaliskuuta 2026
Vastaus yritykseltä Tickets.lv
Dear Mr. Jeriomin,
Thank you for your feedback and for rating our service. We’re sorry to see that your experience was not fully satisfactory.
We would appreciate it if you could уточнити, what exactly you mean by “a lot of additional payments.” According to your booking, we can see that additional services were added to the tickets. Please note that these services are optional — they are not mandatory, and you can choose to add them or proceed without them.
We also checked our email history and, so far, we only have your request related to preparing documents for reporting purposes.
To help us understand your concerns and improve your impression of our company, could you please clarify what exactly caused your dissatisfaction (for example: which charges you believe were unexpected, at what step you noticed them, or which service you did not intend to add)?
If I could give 0 stars I would
If I could give 0 stars I would. Not going to dive into it, but all I’m going to say is: don't trust this company. I had a flight scheduled with 3 connections. As I arrived at the airport, I was told that one of my flights had been cancelled 2 months ago and I should’ve received an email about it. I received an email only when I confronted them, on the day when my flight was leaving.
Never got the compensation back because I couldn’t change my flights. Had to go through so much and spent a lot of money to get home safely. On top of €650 that I paid for my flights, I had to add over €1000 to that.
Good learning lesson to book your flights or trip’s thru airlines.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets.lv
Dear Burly,
we’re very sorry to hear about your experience and the serious inconvenience and additional costs this situation caused.
To look into what happened and check the communication history and airline updates for your itinerary, please provide your booking number (PNR) or the purchaser’s email address so we can identify your reservation and review the case in detail.
simple to use
6. helmikuuta 2026
Vastaus yritykseltä Tickets.lv
Dear Raits,
Thank you for your review. We’re glad you found our service simple to use.
We appreciate your feedback and look forward to assisting you again.
Bought flight tickets
Bought flight tickets, great prices. Got to the point instructions for the checkin from Customer support specialist Khrystyna Malko.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets.lv
Dear Yevhenii Pashkov,
Thank you for your review! We’re happy to hear you found great prices and that the check-in instructions were clear and helpful. We’ll also be glad to pass your kind words to our customer support specialist, Khrystyna Malko.
If you need any further assistance with your booking, please feel free to contact us anytime.
Ātra atbilde un risinājums problēmai
Ātra atbilde un risinājums problēmai. Palīdzēja Sabina Safiulova, paldies!
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets.lv
Sveiki, Nauri!
Paldies par atsauksmi! Priecājamies, ka saņēmāt ātru atbildi un problēma tika atrisināta. Noteikti nodosim jūsu pateicību Sabinai Safiulovai — viņai būs ļoti patīkami to dzirdēt.
Bad check-in system
Bad check-in system. Once i booked a flight, and provided reference number was invalid to check-in online. I was hanging on the phone for 1 hour to get support. Then i wrote in support chat in Telegram and i got reply after 5-6h during the night. They have provided valid reference code for me to check-in. I guess i would be required to pay extra $ to check-in offline because of service could not provide proper ref number.
Also, charing 13 eur additionaly for paying non-maestro card (i never seen anyone using maestro)...
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets.lv
Dear Deniss,
Thank you for your feedback. We are sorry to hear about the difficulties you experienced with online check-in and the time it took to receive support.
Please note that the check-in PNR is always indicated on the e-ticket. We have also already sent more detailed information to the purchaser’s email address, including all necessary screenshots for confirmation.
Regarding your comment about the additional 13 EUR on the payment page, we have reviewed this matter as well. We have sent you an email and are currently waiting for your reply, so we can resolve the situation and help improve your overall impression of our service.
Kindly reply to our email at your earliest convenience. We would also appreciate it if, once your issue is resolved, you could reconsider and update your review and rating based on the final outcome.
UPD 19/01
Thank you for your communication by email. We are glad that we were able to find a suitable and beneficial solution for your case. If you have any further questions, please do not hesitate to contact us.
Vastaus yritykseltä Tickets.lv
Dear Customer,
Thank you for your feedback.
We’re glad to hear that you were satisfied with our service and appreciate you taking the time to share your experience.
Fast and quick support
Fast and quick support. Lets see how it will work fir future purchases as well.
6. tammikuuta 2026
Vastaus yritykseltä Tickets.lv
Dear Inga Daldere-Bebrovska,
thank you for your feedback.
We are glad to hear that you found our support fast and efficient. We appreciate your trust and look forward to assisting you with future purchases as well.
Vastaus yritykseltä Tickets.lv
Большое спасибо за Ваш отзыв, Елена. Нам очень приятно слышать, что Вы остались довольны быстрым и качественным обслуживанием. Будем рады помочь Вам снова.
laba pieredze ar klientu atbalsta dienestu
Paldies , klienta dienesta darbiniecei KHRYSTYNAI MALKO ,par man sniegto palīdzību .
Man bija nepieciešams piepirkt klāt jau pie sen nopirktas avio biļetes papildus rokas bagāžu .
Tas ātri un veiksmīgi tika atrisināts !
Mans lidojums būs pēc 3 dienā un ceru ka viss būs ok !
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets.lv
Paldies, Inga, par Jūsu atsauksmi!
Mums ir ļoti patīkami saņemt tik pozitīvu novērtējumu.
Mēs augstu vērtējam Jūsu uzticēšanos un ceram, ka gaidāmais lidojums noritēs bez sarežģījumiem un tikai ar patīkamām emocijām/
Vienmēr priecāsimies Jums palīdzēt arī turpmāk.
Lai jauks ceļojums!
I had a great experience
Thank you for the service! It is clear, easy and with a good selection of prices!
Merry Christmas to everyone!
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets.lv
Thank you very much for your kind feedback, Olena!
We are delighted to hear that you had a great experience and found our service clear, easy to use, and offering a good selection of prices. Your words mean a lot to our team.
We wish you a Merry Christmas and a joyful holiday season! Thank you for choosing us.
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