karenmillen.co.uk Arvostelua 

TERRIBLE COMPANY TO DEAL WITH!! You cannot speak to human, they do not respond via email and their WhatsApp messenger is a joke, you never get the same person. Ordered a high value item on next day delivery and it did not arrive, took me around 20 email, 40 plus, messages and then over 30 days to get a refund for a clearly lost item. I WOULD NEVER RECOMMEND OR PURCHASE FROM THEM AGAIN.

I returned a coat and actually was going to buy a size down but they have pissed me off by keeping my money for over 3 weeks that I won’t be shopping there again. Keep messaging saying it’s being processed but with no rhyme or reason as to why the processing is long when the refunded item has been received. Disgusting.

The bad reviews speak for themselves.
Make the grave mistake of opting for a refund via a gift card, believing that three months would be enough time to order a suitable replacement garment that fit me. Replacement items I ordered were too long (petite sizing not proportioned for a petite person) and even though I opted on their online portal for my refund to be given to my original payment method of debit card, the refunds were issued on a gift card until the gift card expired. Customer service was abysmal, with no room for nuanced circumstances - customer is always wrong in their eyes. I'm over £100 out of pocket, with no goods to show for it. Raised a bank dispute but was unsuccessful. Will never, ever shop at Karen Millen again - please, please be careful if returning items from Karen Millen not to choose a refund on a gift card. Despite the incentives they may offer for you to do so, you will never see your money again.

SCAMMERS
AVOID AVOID AVOID!!!

You think with it being a house hold name they’d have the same refund policy as so many other fair high street designers. They completely scam the money out of you.
Returned my coat 19th Oct not a word from them since they have a infuriating WhatsApp which when I first contacted told me the originally delivery hadn’t shown up yet and to wait even though it had been delivered and returned. Do not risk it they are SCAMMERS

I ordered 4 garmets for a party hoping at least one would fit me, turned out that all for were you at too big and to be honest the material was so poor, not like it use to be, I returned all immediately via the Post Office, I had to chase for my refund only to be told that only received 3 garments, they don’t reply to emails and you cannot call them which is unbelievable, I will be phoning my bank to get my money back, I will never buy from Karen Millen again and I can’t believe how many bad reviews they have.

This company do not deserve one star!!
Agree with all the other reviews, returns process requires serious attention. The default position appears to be ‘do not issue refund customer for several months’ . Customer service is rude, uncaring and with no interest in helping and resolving.
I have also challenged the ‘swap fee’ automatically added to my basket, what is the point of this when all deliveries and returns are tracked and covered by postal insurance.
A further method to rip off customers. I have challenged customer services. A rude advisor , Paul advised there is no option to get this refunded.
Sadly a company with no values and principles and the most poor returns and customer service process out there.
Will never shop with KM online again

Absolutely terrible returns. I have been ordering dresses for a wedding. I needed to exchange the dress I ordered for another size which is not possible so I had to outlay twice for the same dress (not cheap!). I returned both dresses, the first on 5th October. I received the refund for that dress on 22nd October. I returned the second dress on 11 October. I am still waiting for even an acknowledgement that they have received it back even though the Inpost tracking system shows it was received at their warehouse on 14th October. This is just an elaborate way for them to hold on to your money for as long as possible. No other online retailer that I have used does this. All refunds have been received within days of sending the items back. On top of it they charge £2 for returns even when you return them within the 14 day distance selling terms - this is illegal. I have since found you can avoid the £2 charge if you fill out a form (buried on their website) to "cancel" your contract. It is laughable - legally by returning the item within 14 days for a refund you have cancelled the contract - I didn't have to sign a form to make the purchase - I will NEVER buy from them again.

Adding to the below - raised a case with PayPal who refunded me within hours. Plesse do the same if you can.

Just like all the other reviews. Wish id read them before i ordered. Returned a coat on 9/10. Tracking shows it was received on 13!10. No refund yet 18 days later even though KM repeatedly say in their responses to others thay they have 14 days to process returns once received. So they're breaking the law. And you can't contact them. It's just a bot. I've shopped with KM for 20 years. I wont be any more. Thieves and scammers. Raising a case with PayPal to try and get my money back.

Still stealing from Customers. Read instagram abd Facebook

Been waiting for £250 refund since August. People have been putting similar comments on the owners instagram

This is theft

The return process is far to long I’m still waiting on my refund from 7th October really not on !! All they say is it’s being processed keeping your money far too long - would never shop again.

I returned my order on 19/09/2025 and still haven’t received my refund. I’ve contacted Karen Millen several times, but every reply I receive appears to come from an automated system, not a real person. The responses are generic and never address my specific questions. It’s very disappointing that such a well-known brand can’t resolve a straightforward refund issue after all this time. I hope someone from the team finally reviews my case properly and processes my refund as soon as possible.

My very expensive order got delivered to a different person. Tried to contact customer service several times and I received very unhelpful AI messages. It’s impossible to talk to a real person. Additionally the tracking number was incorrect, so I could not contact the delivery company either. I literally lost a grand and not seen any clothes. This has been the worts customer experience ever, Karen millen should be ashamed.

I ordered a coat on 20 September and returned it the same day (20 September). It is now 24 October which is 5 weeks later and I still haven’t received my refund despite me constantly chasing! Honestly, the customer service is appalling. KM items are expensive, so it’s terrible that they are making me (and others) wait so long for us to get our money back.

Contacted the company re a dress told it was no longer available. Over 6 months later the dress was available again. Bought it in a hurry , few weeks later the dress was €200 cheaper. Contacted the company re return. They were totally unhelpful, sent a generic response and did not answer my query. When I keep looking for a satisfactory response there didn’t bother to reply…. Ongoing! Do not purchase from this company, if there is a problem they do not want to know about it!

Ordered a coat, selected dpd, paid extra so I could chose delivery day, wanted it to arrive 6 days later, it turned up 2 days later whist I’m on holiday so they’ve delivered it to a post office, with only a week to get it, It’s not convenient for me to get it hence why I specified delivery on the Saturday, it will now get returned and I’m sure they’ll keep the postage I’ve paid for nothing! DON’T OFFER SOMETHING IF YOU CAN’T HONOUR IT. Their customer service is shockingly rubbish, I’m on holiday trying to sort this mess out, can’t contact DPD so I’m done. Have the coat back and I’ll purchase from a better company

Avoid at all costs!!!
Paid for next day delivery, took 1 week.
Returned the item and I am still fighting for the refund.
Horrendous service

Do not buy from this company! As lovely as the clothes are, trying to get a refund has been painful. I really wish I had read the reviews before buying multiple sizes, thinking I will just send back the size that doesn't fit. I returned the items at the beginning of October and I have confirmation from the post office that they have been received, yet I have had no communication from Karen Millen about my returns, until I emailed them. Even then they have not acknowledged all items returned, and regarding the ones they have acknowledged, they have said I won't get my money back until the beginning of November. I am hundreds of out of pocket. This is appalling customer service and I will never buy from them again.

I returned 2 items and tracking shows it was received on 24th September- I am still waiting for a refund…23 days and counting. I have tried multiple times to contact their customer services team and have been ignored the last 2 times- each time I was given another date I would get the refund by. The dates don’t correlate either by their own refund policy or UK law. Terrible service

I never write reviews but this is the worst customer service ever!!!

Problems from the beginning!
Posted the wrong item for sale on the website apparently!!!! Ordered a bag, got sent a jumper with no indication that the item was from them.

Still waiting for my refund of £800+ since August!
I would never order from them
Again!!!! Now worth the hassle at all

Even their AI Assistant is Slowwwww!!!

I wish I had read the reviews about this ‘company’ before ordering online in good faith.

I have received a part refund after several weeks and have queried the missing refund- only to be told it could take further time and when a few days after this timescale- specified by them- told it is out of the refund pricy time!! Contradictory in itself! Wow!
This is not the end of this complaint.

DO NOT ORDER AND EXPECT A FULL REFUND IF THERE ARE ISSUES WITH YOUR ORDER AND YOU NEED TO RETURN. You might be ‘lucky’ and get a part refund. I’ve never experienced such customer service to be so dismissive of a follow up about missing refunds.

I will be taking this further with my bank and following the official complaint policy.