karenmillen.co.uk Arvostelua 

I’m extremely disappointed with Karen Millen. It’s been over two weeks since I requested a refund, and I still haven’t received my money. Every time I contact customer service, I get the same copy-and-paste answer, and nothing ever changes. When I ask to speak with a manager, they either ignore my message or say they’re “busy.”

This is completely unacceptable for a brand like Karen Millen. I’ve been patient and polite, but there’s no real support and no progress. I will not be ordering again until they improve their refund process and customer service.

AWFUL REFUNDING PROCESS!! I've been shopping at Karen Millen for years with no issues but something has changed lately. Their customer service has been shockingly poor. I'm still waiting for a refund I made on 24 September 2025. I received an email that my refund will be with me within 4 days, it's been 6 days and still nothing.

Returned my parcel over a week ago and still haven’t had confirmation that they’ve received it. Can only speak to someone using WhatsApp and that person told me they can’t do anything until 2 weeks have passed. This is a £200 item, how on earth is it still hanging around waiting to be processed 10 days after it was returned? I will never order from them again, this is absolutely not what you expect from a premium brand. Shame as the jumpers and tops that I’ve kept are lovely so had this not happened I would have become a regular customer.

Edit: I’ve now tracked my return using the receipt and seen that it was signed for 5 days ago. I have received no notification from Karen Millen that it has even been received let alone a return processed.

No longer able to contact the customer service via a telephone. Only texts or emails. They take long to respond and even their automated message acknowledges that. Bring back phone lines!

I wouldn't have even given 1 star but had to.
I am angry and greatly disappointed. My order was delivered to the wrong person. I tried to contact KarenMillen but to no avail. They don't give shit about you. Now my money is gone and clothes not received. Don't buy from them. So disappointed and disgusted from a brand like KarenMillen

Update: KM read and answered my review by inviting me to contact them??!!! Is this a joke??!! I DID contact them several times and NEVER received any answer!! Please beware when dealing with KM's (inexistent) customer service.

Edit following retailers response:

If KM can take the time to reply to all these reviews individually then why oh why can’t this company deal with customers in the first place properly. It’s an absolute shambles.

The worst experience I’ve had, period.

As others have reported, buy at your peril. If you try to return, you’ll likely fall into the trap of receiving a gift card. I’m nearly £600 out of pocket and neither KM or Boohoo want anything to do with this. How can this be legal?

Customer service is non existent, no complaints procedure (apparently) and have to deal with staff through WhatsApp!

This used to be a premium brand! It’s gone completely down the toilet!

AVOID!!!

Bought a coat,zip pull came clean off when trying on. Won’t stay on.
Contacted so called customer service…no reply so far but reading reviews on here I doubt I’ll get any sense.
Luckily I paid via PayPal so will open a case against Karen Millen in the absence of a reply. Never order again. What a shambles of a company and charging extortionate prices for rubbish quality.

Great quality , however refund process takes way too long . Received back in stock notification, further 15 days for refund . Been waiting a long time . No idea when I will receive this . Been weeks waiting

Disgusting company, dealing with the same person via Whatapp, I agree with what everyone has said about this company. I have told friends and family not to order from them its not worth your health.
I do not write reviews but felt I had to as I have not been able to make a complaint despite me requesting information on how to do this.

I returned something on the 12th September and still haven’t received a refund. Everytime I fill in the contact form I get it bounced back saying it’s undeliverable. I’ve also messaged on Facebook and WhatsApp but keep getting an ai generated message. Couldn’t get in touch with anyone to look into my refund so I messaged InPost myself who’ve said Karen Millen need to get in touch with them, which is impossible as a person doesn’t reply to you. I’m now disputing this through my credit card. I’d avoid shopping here unless you’re 100% you’re going to keep the items.

Returns take forever. Terrible service

DISGUSTING COMPANY. THE WHOLE BOOHOO GROUP SHOULD BE SHUT DOWN. BETWEEN THE AI AND THE ONE SAME CUSTOMER SERVICE INDIVIDUAL THAT HAS NO SHAME NOR SYMPTHAY. BROAD DAYLIGHT SCAMMING, I DON'T UNDERSTAND HOW THE GOVERNMENT IS STILL ALLOWING COMPANIES LIKE THESE TO STILL TRADE. THEY'LL DO EVERYTHING POSSIBLE TO STEAL FROM YOU AND DRAG YOU ROUND IN CIRCLES UNTL YOU GET TIRED AND GIVE UP. CAN YOU IMAGINE IT'S 2025 AND WE ARE ARGUING AND BEGGING FOR OUR OWN MONEY. PLEASE STAY AWAY. DESPICABLE. I AM CURRENTLY OPENING A SMALL CLAIMS COURT AGAINST THEM. PATHETIC.

I made an order for two items 13/09/2025, both were unsuitable and I returned both which arrived with KM 19/09/2025. I am still waiting for my refund which I have been told takes 15 days from when they receive it. There is no human to speak to to confirm anything and I’m concerned they will use the gift voucher trick I have read in other reviews to avoid paying me my money. Either way, I’ll be in touch with my credit card company if I do not receive the funds in the next few days.

The service is so appalling I’m returning the replacement items I purchased in smaller sizes as I can not in good faith give my hard earned money to such a disgusting company.

They deliberately delay / forget refunds; process the return only part of the order (even though everything returned in one parcel), so you have to fight with their AI assistance.

They don’t adhere to their own return timelines whatsoever, it takes over a month to get your money back (if you are lucky) after sending back the order. It took them 3 weeks only to „inspect the returned order” after the date it was returned to the warehouse, I still didn’t receive my money, it should be „soon”. Because „soon” it’s what used in banking system apparently.

Poor communication! I shipped an item I wanted refunded on 16th September and it arrived back with Karen Millen on 18th September. It’s coming up to 14 days since they received the return and I’ve had no email communication to a) confirm it’s been received or b) provide an update on when I’ll receive a refund. I’m sure I’ll have a KM customer service rep commenting on this saying they have 14 days to process the refund, which I understand, but what’s frustrating is the lack of communication.

Update: 14 days has now passed and KM still has not processed my refund or sent an email to provide a timeline of when they will. They’re now in breach of their own refund policy. What now Karen Millen?

I returned my dress on 12th Sept, they said they got it on the 19th? Still waiting 10 days later for the refund. Funny how everything else l returned to other companies on the 12th, refunded by the 19th of Sept!!! I won't be buying anything else!!!

So sad that this previously great company has reached rock bottom.
I ordered a dress and paid £6.99 for next day delivery so that it arrived in time for my holiday. It turned up 5 days later. I have tried to contact their 'Customer Service' however all emails bounce back.
A previous order returned has not been refunded. What is going on? DO NOT ORDER FROM THIS COMPANY

I ordered 3 dresses totalling nearly £300.00 delivered the next day. I sent them all
Back the next day as they were unsuitable. They were signed for in the 31st August I have still not received my refund now 24 days later. I have sent numerous emails and have asked to chat to an actual person. I keep getting back generated emails saying after they receive the items it takes 14 days it has gone past the terms of the refund and still
No refund! This is disgusting and am now considering referring this to the Trading Standards. I am also raising a dispute with Clear Pay, I am holding out no hope on receiving my refund. In reading previous reviews it seems this is happening all the time

Most frustrating company when trying to make returns. I noticed when requesting refund the payment method was already locked in to receive a credit voucher not able to have a refund to my payment method. After emails failed no phone contact numbers I finally got in touch via whatsapp but waste of time.Read up on Trading Standards but I think WATCH DOG should cover this scam. Boohoo have a lot to answer to

Still waiting for a refund sent items back one on the 2nd September and one on the 3rd September now they are telling me I won’t get it until the 29th September by law they should refund it with in 14days they have breached there contract