karenmillen.co.uk Arvostelua 344

I’ve shopped with Karen Millen since the late 80s when the brand started. It used to be reliable, but since Boohoo took over it’s been an absolute nightmare.

I received an item on 23rd May and returned it on 25th May because it wasn’t suitable. There was no way to speak to customer services – only an SMS chat connected me to an AI agent who couldn’t actually help. I had to chase repeatedly and restart the process. My refund didn’t come through until 22nd May, almost a month later, despite the return being received.

Beware of hidden charges at checkout: I was charged £15 for “delivery insurance” on top of £899 for next day DPD delivery. The box is pre-ticked, so if you don’t notice it you’ll be charged an extra delivery support fee automatically.

Customer service is now awful, completely automated, and there’s no accountability. After 30+ years as a loyal customer, my time shopping at Karen Millen has come to an end. Too much hassle for a brand that used to be premium. I won’t be ordering from them again.

Should have read the reviews about Karen Millen refunds, am now finding out to my cost, returned dress back in April still waiting for my money back £87.57, now for some reason no-one is replying back any e-mails I am sending Holding onto customers money, what a dreadful company, why are they getting away with this.

If I could give ZERO stars I would. There is absolutely NO customer service. I purchased a large number of items recently. As soon as I hit send I realised that the goods were being sent to my old address abroad (my fault for not paying attention here), BUT I contacted Karen Millen immediately. First of all, there is no one to speak to only AI bots. I had to go via their IG page to get any kind of response - although I'm sure that too was a bot. I just got the same repeated messageting that once the order is placed, nothing about it could be amended. Absolutely nothing. Even though the order was not processed until later that night based on the cheerful email confirmation. Now my items are heading off to another country where I used to live, and not here in the UK. Karen Millen have been so unhelpful I cannot believe the lack of due care or assistance. If I owed them money they'd be all over me I'm sure, but they'll do nothing to help a long time loyal customer. The bar is clearly in hell. Because of the way this has been handled (or should I say, my request ignored) I will never shop here again.

Paid £15 for next day delivery for a year, but the website and app has locked me out so I can’t use it. I have tried multiple times to rectify this, but Karen Millen AI takes you round in circles and never resolves it. I haven’t been able to use the service I paid for. Awful customer experience. I will NEVER buy anything from them again.

Horrendous company …avoid at all costs !!

You’d be better just throwing your money in the bin !

5 weeks I have been fighting this sham of a con artist company they call Karen Millen !

I’ve contacted Evri
I’ve contacted Karen Millen
I’ve contacted Karen Millen OBE
I’ve contacted Mahmoud the owner of Debenhams group that owns Karen Millen
I’ve contacted the police
I’ve contacted my credit card company
I’ve contacted Seel the refund co they deal with

£700 I’ve literally lost trying to fight to get my money back!

Evri lost my parcel either that or Karen Millen never sent to them !

5 weeks I’ve been fighting to get my money back it’s disgusting how they treat customers !!!

AVOID AT ALL COSTS !
Con artists !

This is not the Karen Millen we all knew and loved!

Con artists !

Just keep fobbing me off !
The stress is unreal !

Even SHEIN and Temu treat customers better than these con artists !!!

Just avoid the stress for the sake of a dress ..
best just going to Zara, buying it, trying it on then if doesn’t fit you just refund at a till !

Not this sham of a con artist family from Manchester …
Mahmoud and Philip Green
just bought all the shops stripped them of assets stole money and then just all moved to Monaco/dubsi/USA with our money !!!

I am going to make it my mission to let everyone know how bad this company is - so no one else looses their money. I am going to post every day on instagram till someone takes notice and does something about this awful company ! My comments are on instagram! If you have also had a bad experience please support me and post or comment on Instagram ! I am going to make sure no one else looses money from this shameful Manchester family who run boohoo and Debenhams and Karen Millen etc …

We are not here to fund that families lifestyle ! Con artists !!!!

I returned my order and got a confirmation 1 month ago that refund has been processed but never received my money back. I had good experience in the past with them, but reading these reviews I will avoid buying from them ever again.

What an awful experience how can a company seriously do business like this, refunds are taking too long and you get the awful experience of robotic stupidity sir the occasional intervention a stupid human called Nicky !

Bought two dresses (size 10 and 12) as I wasn't sure which one would fit. Sadly, had to return both. I haven't received any email from Karen Millen CS to confirm they received the package, although Evri showed it as received. I emailed them (because their chat apparently is only compatible with Apple devices). I received a reply within a day, in which they quoted £14.44 less than my order total as refund amount. When I asked why, they told me they "do not refund the delivery charge, returns charge or protection fee". What a palaver!

Zero stars if possible. Criminal company.

Terrible service cannot solve as its all bot chat.
BE CAREFUL! I WAS CHARGED £15 for delivery service and I could not find this option online until after they confirmed the price!
I immediately contacted them but I cannot get passed the bot process. KM is not customer facing and no doubt I'll be charge something for my £400 order and to return!
Do not use... unless you are really happy with your selection. This company failes every trading standard point. Ill be seeking more advice that's for sure!

The pre-ticked box for Seel on the website is not permitted under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Over six orders I have been charged £87+. This service is deviously added as default by KM. Trading Standards advice makes clear a trader must obtain the agreement of consumers for additional payments and that they specifically CANNOT use a default pre-ticked tick box. In such cases, a consumer is entitled to request a refund. KM ARE REFUSING TO GIVE MINE.

Trading Standards advice goes even further and notes 'post delivery theft coverage' which Seel covers should not be seen as “ additional” to consumer laws. Risk only passes to the consumer when they take delivery i.e. if the item is stolen due to the negligence of the delivery firm, it is Karenmillen not the consumer who is liable for any costs. This therefore makes Seel entirely pointless, other than to make KM a lot of money and to make shoppers feel cheated. OTHER: The customer service is very slow but reliable in my experience.

Please read other reviews and stay away!

Abysmal customer service and zero care.

My parcel got lost during return. I've contacted courrier service, however they explained that Karen Millen has to contact them instead - as they have a contract with a courrier company. All the have to do is send an email and say that parcel is lost.
Karen Millen refused to help me completely - to contact the courrier, help to look for parcel or any other solution. Mind you, I didn't even ask for a refund - only for them to contact the courrier.
Please stay away and spend your money with the company that has respect to you.

Absolutely rubbish.
First sent wrong item and would do nothing until 'the wrong item' had been returned. Correct item then came and was a totally different shade to the matching item because it was a 'different batch'. Customer services coudn't care less, takes ages to respond (like robots), if they do at all... and to crown it all they take a service charge off each return, DESPITE above. Goodbye Karen Millen, never again

Honestly, will never shop with them again. Ordered a coat worth £400, arrived with thick black hairs stuck to it and creased in a plastic bag! Then, sent it straight back and had to wait ONE MONTH for my money back! Terrible service all round! No human to phone- customer service poor- avoid!!! I will not ever shop here again.

Oh man, dreadful.

Sent 3 items back. Using return labels as directed.
6 weeks on ( post office tracking and inpost both confirm the return)

No refunds. Useless customer services. Now telling me that the items have now got to be returned from the concession to them before confirmation of return. ( owed over £140 )

They talk absolute nonsense in their email. Processes are broken. Either that or widespread fraud in their warehouse?

Honestly, it's my last purchase. I will continue to email them. But I feel as though I'm getting nowhere.

9th May. 20 plus email chases. Engaged with countless bots. 2 refunds received 1 refund still outstanding.

Honestly useless, frustrating, dreadfull processes.

Come on Karen give me £90 that you owe me.

DO NOT BUY FROM THEM.

I bought a dress but when it arrived it is faulty. I’ve been advised by their utterly unhelpful customer service team that I could return the dress for a refund but it will cost me £4 to return the dress. It is utterly disgraceful to be selling faulty items then expect customers to burden the cost to return the item. I will never buy from them ever again

I order coat for 230£ and recive JEANS!!! Which even aren't from Karen Millen, tottaly differend brand.Customer service replied return the coat and then we give you refund, but there is not coat!!! Open paypal case , but when the first time they sayd Karen Millen is right because the tracking number said it's delivered to me, so I made chargeback from bank. This is the only way... Total SCAM!

I ordered a dress from Karen Millen which was of poor quality and faulty with missing crystal tiles. I returned the dress on 18th March and have an email confirmation saying it has been received by the retailer. Have been chasing for a refund on their WhatsApp number ever since, we are now 2nd April, just keep going round in circles (must be an AI Bot), they confirmed I would have refund in 15 days. Still no refund and today the WhatsApp message says I have exceeded the returns period. An absolute joke! they also don't have a telephone number. So if you value your time and money, do not order from this company. Feels like I've been scammed!

The Karen Millen returns and customer services is absolutely shocking. I will never order with this company again.

Awful company to deal with, charged >£10 postage for buying and returning a £56 dress. They put a delivery protection cost in there. Customer service just gave rude response: your responsibility. thanks Paul!