Great customer service and great product! We bought the 14ft trampoline and fairly easy to assemble with my husband. Kids absolutely adore it and great for getting them outside.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Purchased the 10ft trampoline at around 2.30pm monday and it was on my doorstep before 10am the next morning! Have only just managed to assemble it due to the high winds we’ve experienced lately and s... Näytä lisää
Delivery was extra fast! Came way earlier than promised. All 3 big boxes were sealed well with no equipment broken nor missing. My entire order matched exactly as I expected from Jumpflex website! Sin... Näytä lisää
Order was timely, had an issue with 1 missing spring. Jumpflex sent replacement promptly even though it was several weeks later at install when missing item discovered. Long wait for slide but upon r... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Jumpflex Trampolines
Yrityksen kirjoittama
About Jumpflex
Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play. Play for life!
Yhteystiedot
Yhdysvallat
- (866) 305-7238
- hello@jumpflex.com
- jumpflex.com
Replacement net
Bought a replacement net and it had a defect. Contacted Jumpflex and they immediately sent me a replacement. Great service and easy to work with. This trampoline has held up well. I'm impressed with all the use this received especially during COVID.
17. elokuuta 2022
Great product from a great company.
31. elokuuta 2022
It was difficult putting the top of the…
It was difficult putting the top of the safety poles into the pocket of the safety net. Also, material not very sturdy as far as the latch and material two broke. Very happy with the overall trampoline.
25. syyskuuta 2022
Vastaus yritykseltä Jumpflex Trampolines
Hi Lori,
Thanks for taking the time to leave us a review.
I have just sent through a separate email to see if there was anything I can help with. If you do come across any issues big or small, please dont hesitate to get in touch.
We are glad to hear your family is happy with their trampoline.
Overall great experience
We have been very happy with our jump flex overall. The customer service was excellent. The product is great. The only thing that I would say is that not all the parts were included but what was missing they took care of in a flash with no questions asked. I would go with jump flex again.
4. toukokuuta 2022
15ft arrived within 48 hours
15ft arrived within 48 hours , 3 boxes And 3 hours later , my 8 year old was doing front flips !!!! Super easy assembly. Most challenging was attaching safety net to poles , but get a ladder and slide over the top of the pole one at a time and secure the strap before moving to the next one and there are no issues and it was still pretty easy. Assembled all by myself one person
The only disappointment is that the basketball attachment was out of stock and still not available
15. syyskuuta 2022
Love it
Love it! Set up is pretty straightforward considering the size of it. It has been a huge hit with the whole family.
1. elokuuta 2022
Customer service was great but product…
Customer service was great but product availability was very rough.
25. elokuuta 2022
Vastaus yritykseltä Jumpflex Trampolines
Hi Jorge,
Thank you for taking the time to leave us a review.
We do apologize for the inconvenience with out-of-stock parts. Unfortunately, we have been experiencing many shipping delays that are out of our control.
If you do come across any issues at all, please don't hesitate to get in touch.
We bought the trampoline for our grandchildren.
We bought the trampoline for our grandchildren age 3-6. They love it. Plenty of room.
26. syyskuuta 2022
One of the steps on our ladder had…
One of the steps on our ladder had broken, so I reached out to Jumpflex customer service. They responded much faster than I had expected and offered to replace our ladder for free. Before I knew it, the ladder was shipped and received in great condition! Very impressed with the response timing from the customer service team!
5. syyskuuta 2022
Beat company EVER!
Having an awesome trampoline with an awesome company says a lot. The net had a few tears after a year and they replaced it within a week! We love our Jump Flex!
5. syyskuuta 2022
Great warranty support!
Our 15ft trampoline had a link break on the mat that connects to the spring. After calling and emailing photos of the incident, a replacement mat was sent within a week! Bang up job team!
10. syyskuuta 2022
Great customer service!
I ordered the wrong net to replace a failed one. After I realized it was the wrong size, the jumpflex team quickly replaced it with the right one. Really happy with their support and their products.
9. syyskuuta 2022
Fun and safe, having a blast as we jump to the moon!
Ordered the 12' for my 2 daughters, 12 & 6. Order came fast, and somehow we were one spring short in the box. Customer service had it to us within 36 hours, and this trampoline has brought the entire family hours of fun, and helps us maintain our fitness!! Safety net is secure, as my little loves when mommy bounces her "to the moon!" Definitely recommend, as our neighbors have had theirs for 4 summers now.
16. syyskuuta 2022
The directions do not tell you to…
The directions do not tell you to insert the basketball hoop (if purchased). So when it is all assembled, you have to take it apart again, to insert the basketball hoop. The remaining uprights couldn’t take the pressure of being partially disassembled and one buckled. It took nearly two months to get the replacement parts. It’s a very nice trampoline, but tough to get parts. And it’s too expensive not to use for two months, waiting for parts.
1. elokuuta 2022
Vastaus yritykseltä Jumpflex Trampolines
Hi Mary,
Thank you for your feedback, we appreciate it!
We do apologize our directions were not clear to insert the basketball hoop. I will be sure to take this back to our quality and control team.
If you have any further issues or concerns with the order, please do hesitate to contact us at hello@jumpflex.com.
Warm regards,
Weslee
Amazing product, happy customer!
Amazing product! Excellent ordering and delivery experience! No issues with build/setup! Happy, happy grandkids! Customer service that ROCKS... happy, happy customer! Highly recommend this company and their product.
21. syyskuuta 2022
Awesome service and Team!
Your service was great! Your representative Jana is awesome she followed up very quickly and was very professional and very pleasant. Your delivery was quick and order processed so fast.Thank you so much!
21. syyskuuta 2022
Replacement Parts
I contacted a jumpflex representative about replacement trampoline parts. The got me hooked up ASAP with the needed materials and they were shipped super fast.
14. syyskuuta 2022
Fantastic customer service!
12. syyskuuta 2022
Good service
Came quick in mail. Had a little issue with the stitching on the zipper but they sent me a new net right away.
3. elokuuta 2022
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