About 2 weeks ago, I purchased a power bank direct from them. When it arrived the outer casing was warped so I immediately contacted them. They told me it could be caused by various reasons one of the... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have decided to po at a revie because as others have pointed out, customer services is basically non existent. I've purchased 3 power banks and one of them was faulty. I've emailed now a couple of... Näytä lisää
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After contacting juice for a faulty replacement charger have to say their customer service has been extremely efficient! A little late however on getting replacement however it did come and more than... Näytä lisää
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Excellent Customer Service I have purchased many products from this company and always found them great products, the last purchase I made was great until for some reason would not charge anymor... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Yhteystiedot
Haslemere Way 10, OX16, Banbury, Yhdistynyt kuningaskunta
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,4
Keskitasoinen
288 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fast response after reply
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good morning Oli, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Marinela Is amazing
Marinela Is amazing! Customer service next to non, brilliant from the start I had a faulty charger that I purchased a couple of months ago, it unfortunately broke but Marinela was so helpful and got a new one sent out, brilliant service thanks Marinela! :)
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good morning, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped you with your query. We really appreciate your support and hope to see you again soon!
Marinela at customer services was…
Marinela at customer services was fantastic. She was friendly, helpful and very patient with me. I had a faulty cable & asked for a replacement cable. I was very plesantly surprised when a brand new power pack turned up in the post.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good afternoon Sandie, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped you with your query. We really appreciate your support and hope to see you again soon!
I found the Juice website so easy to…
I found the Juice website so easy to use. I placed my order on Thursday and it was delivered on the Saturday, now that is what I call excellent customer service. The charger and cable are excellent quality and I feel sure they will last for many years to come
I highly recommend this company.
4. kesäkuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Mick, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Poor communication as i contacted with…
Poor communication as i contacted with a faulty product
7. kesäkuuta 2026
Vastaus yritykseltä Juice UK
Good morning Jordan, thank you so much for taking the time to leave us a Trustpilot a review. We are sorry to hear that you have experienced an issue with one of our devices and for the delay in getting back to you. I would like to advise that I have replied this morning to your email and requested your details so we can then investigate and sort out as soon as possible the issues. Thank you in advance.
Top price for shite
Top price for shite. Bought two charging cables at £15 each. Two weeks later, both have a weak kink near the top and one only fast charges!
SHOP FOR ANOTHER BRAND.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good afternoon Nicola , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the charging cables stopped charging. I would kindly ask you to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement as soon as possible for you. Thank you in advance.
Good customer services
I bought a Juice cable for my phone in February. I contacted Juice customer service in May because this cable just stopped working and I didn’t feel, at £14, that this was acceptable.
Although the cable stopped working, I have to say that Juice were very helpful and dealt with my issue quickly and I have given 5 stars . I could not find my till receipt for the item, just a transaction receipt from my credit card but still a new cable was sent out to me the next day.
Thank you to Marinela at customer services!
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good morning, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped. We really appreciate your support and hope to see you again soon!
Price good
Price good. Product good. Postage good. Cables and plugs that really last. Multiple repeat buys. No regrets. 🥂
4. kesäkuuta 2026
Vastaus yritykseltä Juice UK
Good morning Samantha, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Returns
I have tried to return a power bank but the customer service is terrible. They do not reply to emails. I have had to email 3 times and am yet to have a response
1. kesäkuuta 2026
Vastaus yritykseltä Juice UK
Good morning Abigail, thank you for taking the time to leave us a Trustpilot a review. We are really sorry for the delay in our respond in regarding to your return. I would like to confirm that I have replied this morning to your email and advising you on the return of your device. Please accept our sincere apologies once again for the inconvenience that has been caused to you and for the delay in getting back to you. Many thanks.
Really helpful and lovely Customer…
Really helpful and lovely Customer service.
I messaged with a problem and a member of staff took the time to send several emails and kindly fixed the problem for me.
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good afternoon Mel, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Easy transaction and swift delivery
3. kesäkuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Louis, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
I never received my item,I got a note…
I never received my item,I got a note saying they left my item with my neighbour but when I went to collect it they said they didn't have it.
3. kesäkuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Vicky, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't received your order yet. According to the Royal Mail tracking, the currier attended to deliver the parcel on Thursday 4th of June and on Friday 5th of June but the deliveries failed as no one was in at the property to accept the delivery. However, the delivery is pending at the moment and I will happily send you an email with the tracking number so you can re arrange the delivery directly with Royal Mail. Thank you for your kind patience and if we can be of any further assistance please don't hesitate to contact us. Many thanks.
Vastaus yritykseltä Juice UK
Good afternoon Palmer, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Vastaus yritykseltä Juice UK
Good afternoon Tony , thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Stopped working on 2nd use!
I bought this charger last week. The first time I used it, it seemed to work fine. But since then, I connect it and the charge lasts 2 seconds and then stops charging. Hugely disappointing. I will contact customer services and see if they can help.
27. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Rachael , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the chargers stopped charging. I would kindly ask you to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement cable as soon as possible for you. Thank you in advance.
Awful. Charged a fortune for shipping and lied about dispatch
I placed my order on Saturday 23rd May, which is a bank holiday weekend so I expected a minor delay, but as I had not received a notification of dispatch by Wednesday 27th, I contacted customer service. They advised that my order had been dispatched, and was already with Royal Mail. They lied. Six hours later, they sent a dispatch notice, which means that it had just been collected. It is now 2 days later, and the tracking link they sent me is still not working, as Royal Mail haven't attempted delivery yet. Given that they charged me £3.99 for shipping, it seems they have used the cheapest possible delivery service and pocketed the rest. Utterly unprofessional, and a complete waste of time and money.
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good afternoon Lindsey, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the you haven't received your order yet. Unfortunately the parcel is still showing that it is with Royal Mail delivery courier and we do really apologise for that. I would like to confirm that I have raised a replacement order for you and I will email you shortly to give you further details. Many thanks.
Shocking customer service regarding their failure to deliver.
Appalling customer service.
Ordered some earphones and a charger on the 4th May this year. Still not been delivered. Apparently DPD attempted delivery, then took the items to a collection point. I went to the collection point that day, and was told that the parcel was not there. Tried again the following day, and was told the same. Contacted DPD the day after, and was told that the parcel was being returned to Juice. Since then, I have contact Juice many times, 5 times via email, twice using their contact page on the website, and twice using DM’s. I have not received a single response!!! And still no sign of parcel being delivered.
I actually wouldn’t mind if there was an issue, and there was a delay with supplying the products, I am just really cross about Juice ignoring all of my attempts to contact them.
Shocking customer service
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good afternoon Shane, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't received your order yet and for our late response. Unfortunately, we had a system error and for some reason we couldn't receive the emails but all fixed from our IT Team now. Regarding the delivery, our Logistics team will investigate it further with DPD and I would like to confirm that I raised the replacement order and our Warehouse dispatched it today. Please accept our sincere apologies for the inconvenience that has been caused to you. Many thanks.
7 charge battery not where near 7 charges
The experience with juice themselves was ok, but the 7 charge battery pack only just charged my phone up twice, there's a bit of a difference!
11. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Claire, thank you so much for taking the time to leave us a Trustpilot review. We are really sorry to hear that you are experienced an issue with one of our devices . May I ask you kindly to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement power bank as soon as possible for you? Thank you in advance.
Quick dispatch and also arrived
Quick dispatch and also arrived, well packaged, soon after. I would certainly use Juice if Apple modify their cables and plugs yet again .
11. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Robert , thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Item arrived broken
Unfortunately my powerbank arrived broken last Wednesday and I am yet to hear back from Juice customer service regarding a replacement, despite contacting them immediately.
*update*
After responding to my negative review (over a week after my initial email to rectify the situation), juice very quickly sent me a new powerbank free of charge. The delivery was swift and the power bank works well as expected!
11. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Alana , thank you so much for taking the time to leave us a Trustpilot review. We are really sorry to hear that the product that you received is damaged. May I ask you kindly to email us at customerservices@juice.co.uk and give us further details and provide photographs of the damages and we will happily send you a replacement power bank as soon as possible for you? Thank you in advance.
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