About 2 weeks ago, I purchased a power bank direct from them. When it arrived the outer casing was warped so I immediately contacted them. They told me it could be caused by various reasons one of the... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have decided to po at a revie because as others have pointed out, customer services is basically non existent. I've purchased 3 power banks and one of them was faulty. I've emailed now a couple of... Näytä lisää
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After contacting juice for a faulty replacement charger have to say their customer service has been extremely efficient! A little late however on getting replacement however it did come and more than... Näytä lisää
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Excellent Customer Service I have purchased many products from this company and always found them great products, the last purchase I made was great until for some reason would not charge anymor... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Yhteystiedot
Haslemere Way 10, OX16, Banbury, Yhdistynyt kuningaskunta
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,4
Keskitasoinen
288 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
If I could give 0 stars I would
If I could give 0 stars I would. The parcel hasn’t arrived nor have I had any emails to say it’s been dispatched. But I’m being asked to rate how my experience was. I believe the delivery service has either lost or stolen the parcel.
Update: The situation has escalated as Juice delivered the parcel to a random bakery 10 minutes from my address. When I notified them Marinela, from the customer service team, explained that she “just discussed this with our logistics team and we had a look on the Google maps and the address is very close to the bakery”. This is incorrect as the bakery isn’t on my road and they haven’t even delivered the parcel to the correct address. I have received no apology nor any information about how I can receive a refund or replacement items. The DPD image provided was taken in the street in front of the bakery, showing that the parcel may have never even been taken into the bakery, and could have been stolen. I won’t be buying anything from Juice again due to the lack of accountability and responses that imply disbelief and shifts responsibility onto me in a way that is unfair. The reply to this message is all for show as the customer service team have been extremely unhelpful! I would also like to clarify that delivering an item to a cafe/bakery is not a neighbour and if my address couldn’t be located, then I should have received a phone call from DPD.
11. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Clio, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't received your order yet. Regarding the delivery of your order, as I can see DPD have left your parcel with a neighbour as they tried to deliver the parcel and no one was at the property. I will send you an email shortly to give further details. Please accept our sincere apologies for the inconvenience that has been caused to you. Many thanks.
Vastaus yritykseltä Juice UK
Good afternoon Arthur, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
The headphones didn't work when they…
The headphones didn't work when they arrived. I have tried emailing the company and they are not getting back to me. Do not use this company. I did what they asked in there reply. They wanted me to send photos and videos and then asked me to return the headphones and I can't get a refund until I do. I'm single mum and can't afford to return them. They were for my autism I will make a complaint.
11. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Gemma , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the headphones that you received are faulty. May I ask you kindly to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement power bank as soon as possible for you? Thank you in advance.
Brilliant quick delivery
Excellent brilliant quick posting, lovely item recommended
11. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Danny, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Item arrived faulty
Item arrived faulty. I tried to call but no-one answers. I sent an email have waited a week and no response...??!!!
11. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Ranjit , thank you so much for taking the time to leave us a Trustpilot review. We are really sorry to hear that the product that you received is faulty. May I ask you kindly to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement power bank as soon as possible for you? Thank you in advance.
Ordered 2 power banks on the 6th of…
Ordered 2 power banks on the 6th of May!
It’s the 16th and no sign of them. I’ve emailed customers services twice and no response.
Awful awful awful!!
11. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good morning Tal , thank you for taking the time to leave a feedback for us. We are really sorry to hear that you haven't received your parcel yet. According to the DPD website, the courier tried to deliver the parcel on 8th of May but the delivery failed as no one was in, to receive the delivery and the card was left at the property. The courier then left the parcel at the pick up point for collection but the parcel hasn't been collected and according to the DPD website the parcel has been return back to our Warehouse. I will double check with our Returns team and if the parcel is back to our Warehouse, we will re arrange the delivery for you. Once again, please accept our sincere apologies on behalf of Juice Global for the delay and for any inconvenience caused to you. Many thanks.
Items arrived in quick time
Items arrived in quick time. Good colour choices so I can find cables easily when looking for them.
11. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Lisa , thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Vastaus yritykseltä Juice UK
Good afternoon Mohammed , thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Even better than Apple!
The devices are excellent! Compact, powerful, elegant, well made. Prices are good. Delivery was quick. Packaging was Apple-standard.
6. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Oliver, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
the parcel has taken ages to come
the parcel has taken ages to come! it still isn’t even here. i know the products are good but they need better delivery
6. toukokuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Jacob , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't receive your parcel on time. Regarding the delivery of your order, as I can see, it was delivered on 11th of May via Royal Mail delivery courier. May I ask you kindly to email us at customerservices@juice.co.uk and advise if you have received your order? Thank you in advance.
Vastaus yritykseltä Juice UK
Good morning Tameka, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't receive your parcel yet. Regarding the delivery of your order, the courier tried to deliver the parcel but the delivery failed as no one was in the parcel was left at the pick up shop for you to collect. I will send you an email with further information shortly. Many thanks.
Saw an advertisement on Facebook for a…
Saw an advertisement on Facebook for a power bank and cable for a good price. I was dubious, but I was wrong. Fantastic power bank and cable, great price and quick delivery. Thanks.
27. maaliskuuta 2026
Vastaus yritykseltä Juice UK
Good morning Sarah, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
A joke of a company ordered say it’s…
A joke of a company ordered say it’s been delivered but it’s not come to my house and ya can’t get in touch with anyone avoid at all costs
27. huhtikuuta 2026
Vastaus yritykseltä Juice UK
Good morning Mike, thank you for taking the time to leave a feedback for us. We are really sorry to hear that you haven't received your parcel yet. According to the DPD website, the parcel was delivered on 28th of April and was left on a safe place. I will email you shortly and provide you the POD as well. Once again, please accept our sincere apologies on behalf of Juice Global for the delay and for any inconvenience caused to you. Many thanks.
FRAUDULENT ACTIVITY
FRAUDULENT ACTIVITY. AVOID. I was diverted onto a blind link via Facebook and apparently set up a subscription (which I most definitely did not do). The first I knew about Juicetech is when £29.90 was taken from my account. This matter is being investigated by my bank as fraud
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good morning, thank you for taking the time to leave a feedback for us. May I ask you kindly to email our Customer Services at the below email address so we will be able to investigate further your query and sort it out as soon as possible for you, please?
customerservices@juice.co.uk
Thank you in advance.
Waste of money
Considering they cost £10 and upwards they are useless.
Guaranteed to stop working within a month or two of purchase.
Dive bought 2 in the last 2 months.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good morning, thank you for taking the time to leave a feedback for us. May I ask you kindly to email our Customer Services at the below email address so we will be able to investigate further your query and sort it out as soon as possible for you, please?
customerservices@juice.co.uk
Thank you in advance.
Not had it very long
Not had it very long, not at all a cheap cable, i went to plug my phone in and it didnt work. I trace it back to the plig and the tip had just come off leaving the conmector in the plug which i was able to pry out. Unable to submit waranty claim. Dont buy this cheap shite.
26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good afternoon, thank you for taking the time to leave a feedback for us. May I ask you kindly to email our Customer Services at the below email address so we will be able to investigate further your query and sort it out as soon as possible for you, please?
customerservices@juice.co.uk
Thank you in advance.
Got the chargers but they don't always…
Got the chargers but they don't always work and I got my phone fully charged up for a day of hiking so needed to use maps and at the end of the day I rind out of power and had to buy another bus ticket because the phone didn't have enough power to open and my ticket was on the phone, sometimes it doesn't want to charge, sometimes it does, I'm going to return them
27. maaliskuuta 2026
Vastaus yritykseltä Juice UK
Good afternoon Monika, thank you for taking the time to leave a feedback for us. May I ask you kindly to email our Customer Services at the below email address so we will be able to investigate further your query and sort it out as soon as possible for you, please?
customerservices@juice.co.uk
Thank you in advance.
Not happy
I bought the JUI-PBANK 3-ECO and only used it a couple of times. After not using it for a while I went to get it put to take away with me and it had completely split open, exposing the innards. A complete waste of money.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good morning, thank you for taking the time to leave a feedback for us. May I ask you kindly to email our Customer Services at the below email address so we will be able to investigate further your query, please?
customerservices@juice.co.uk
Thank you in advance.
Numerous attempts to contact this…
Numerous attempts to contact this company and sort broken charger that was under warranty. No one gets back to you. I wont purchase another product after this.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good morning, thank you for taking the time to leave a feedback for us. May I ask you kindly to email our Customer Services at the below email address so we will be able to investigate further your query, please?
customerservices@juice.co.uk
Thank you in advance.
Vastaus yritykseltä Juice UK
Good morning, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
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