We recently purchase the V2 HotTap, battery pack, and dual tent. We love all of it. We had one piece malfunction, but the customer service resolved the issue quickly and to our satisfaction. Highly re... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Joolca sets the standard for what customer service should be! Their response time is outstanding, but what truly sets them apart is the genuine care they show their customers. It’s refreshing... Näytä lisää
The customer service with Joolco has always been top notch. They stand behind their product and I always tell my glamping guests that are interested in our shower where they can purchase their very o... Näytä lisää
Horrible customer service and borderline fraud. Thousands of customers paid upfront to get their portable tiolet. I paid in Jan 2024 and they keep providing excuses from their web site issues to produ... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The outdoors is incredible. But there are things that get in the way of making the most of it. The cold shower. The lack of a toilet. The missing privacy. The gear that's too complicated to bother setting up. These are the things that cut trips short, limit where you can go, and stop you from bringing the people you love along. Joolca exists to solve them. We design gear that lets you go further, stay longer, and actually enjoy every moment out there. That's what we mean by The Great(er) Outdoors.
Yhteystiedot
Australia
- joolca.com
4,3
Erinomainen
197 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
Be AWARE of this SCAMMERS
Be AWARE of this SCAMMERS, they say that you can return everything for free within 30 days of receiving the item, just purchased their Hot Tub to give it a try since i have their shower and sink and i love it. Unfortunately i didn’t like the hot tub. Its too expensive for what it offers in my opinion, i sent email that i want to return item with no response, after 3 days i sent another one, still nothing so i started to try contacting them trough social media, they were still ignoring me, when i started to post on their social media that they are SCAMMERS they answered immediately and assured me that this is because they are very busy and i will receive shipping label soon, it was 16 days ago and they didn’t responded with label. Worst buying experience ever. They scammed me for 500$ i am goin to dispute charge with chase and i hope this way i will get my money back… SCAMMERS SCAMMERS SCAMMERS, DO NOT DEAL WITH THEM! THEY DONT KNOW HOW TO RUN BUSINESS, THEIR MOTTO IS SELL AND FORGET…
8. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Joolca
Hi Jaroslaw,
I'm very sorry for the disappointing experience you've had with Joolca so far. I understand that you purchased the HOTTUB after loving the HOTTAP Nomad and I'm sorry to hear that the HOTTUB didn't live up to your expectations. I can see that you have requested to return your HOTTUB and it has taken us over a week to provide you with a return label. I can definitely understand how frustrating this could be, but I assure you that we are completely legitimate.
I'd like to provide some context as to why this has taken so long. We have recently started working with a new warehouse and we rely on them to generate return labels for us. Unfortunately, their response times can be very slow which causes these issues. This is not the norm for us and we're working on addressing this. We've already set up weekly meetings with them to set KPIs, hire new staff, and improve response times so we can avoid situations like this.
I've had a look at your messages with us and can see that we have provided you with a return label to get your HOTTUB back to us for a refund. I'll personally make sure that your refund is processed once you send your HOTTUB back to us.
Again, I am sorry that you've had such a poor experience, and I look forward to making this right for you.
Warm regards,
Marleen
Great product, detailed review
Hottap unit is easy to setup and use, tub is perfect size for storage fits everything without being overly difficult to pack it all in.
Light breeze will blow out the flame if placed along/against walls placing it in sheltered spot away from walls will help, does reignight if it blows out and water still flowing.
The units stand can be a bit finicky to setup, its hard to balance the unit and clip in the lines under the unit and around the legs of stand, laying flat and connecting it all first then stand it up makes this easier.
Have written in permanent marker on unit hotter and colder on gas and water flow to help others use the product.
more water = colder,
Less gas = colder
less water = hotter.
More gas = hotter.
Switches on tap and shower head work great for ease of use.
Pump 20% of the time keeps running after turning off the taps, if in a shower tent this is hard as trying to dry off quickly to turn the pump off that is pressurized but still running outside. placing pump within arms reach of the shower can fix this, keeping in mind only 2 meters maximum of hose from water source to pump can be used.
Tub is great for storing the unit and washing up on mains or access to lots of fresh water, however we find a smaller tub than the joolca tub is required for camping with limited water supply
Showers can be easy and nice if you have a fresh water stream or lake or water mains, without this only short showers is a must as pump can run at 6l/min can drain a 20 liter jerrycan in 3.5 mins. This is standard to camping off grid and any unit will be the same.
Filter works well nice weight to it so sits on bottom of water source.
Have used this for heating up the kids pool on cold days, they love it.
Overall glad we purchased this unit haven't had any warranty claims with this kit, we setup for washing up every stop while camping, and if staying for more than 3 days we tend to setup with the joolca recirculating shower base/floor to recirculated 20 litres of water with the filter attached.
27. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Joolca
Hi Jethro,
Thanks for the detailed review of your Joolca HOTTAP! I'm happy to hear that you find the HOTTAP easy to use and that the Nomad Tub fits everything you need perfectly.
I appreciate you sharing your tips and tricks on how to get the HOTTAP setup effortlessly. Marking the HOTTAP about the temperature settings sounds like a nice idea so others can be familiar with its heat settings.
Also, laying the HOTTAP flat certainly makes it easier to connect the hoses and secure the stand/legs in place. This is how we recommend the HOTTAP be set up before first use. :)
Regarding your pump, it should stop running as soon as you turn the showerhead off. You shouldn't have to turn the pump off to stop it from running. I'd like to take a closer look at this and see where the problem is and resolve it for you! If you can send me an email to support@joolca.com with the subject "ATTN: Marleen - Trustpilot", I'll be happy to get this sorted for you.
By the way, it's awesome that you found other uses for your HOTTAP apart from having an off-grid shower. Heating up your kids' pool sounds fun, and I hope you'll find more uses for your HOTTAP this season!
Warm regards,
Marleen
Poor customer service and communication
I ordered a product, needed to change delivery address to the same as the billing address, they couldn't process this even though they confirmed the product was still in process and not shipped, then I requested a cancelation while product was still not shipped, they said that cancelation is being processed and the next day I received a email product is being shipped, they will not speak with you, forced email only
19. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Joolca
Hi there,
Thank you for sharing your experience and I’m really sorry about the hassle with changing your delivery address and the mix-up with your cancellation. I can definitely see how this can be a very frustrating experience.
I know it's been a while since your review and I hope that everything has been resolved. That said, if you do have any issues ongoing, please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot" and I'll get everything resolved for you.
Just to add - we've just recently set up our Trustpilot account to respond and help everyone out, and I apologize for such a late response!
Warm regards,
Emre
Unreliable product
Unreliable product, it will let you down on your holiday, not once but twice for us, pump is rubbish, they have on going problems but won’t continue to replace them once warranty is done on first one. Keep sending pumps that have the same issue
2. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Joolca
Hi Bill,
I’m really sorry to hear about the frustrating experience you've had with the Joolca pumps, especially during your holidays. It sounds like you’ve had a run of bad luck with them, and that’s definitely not the norm.
I know it's been a while since your review, however, I'd like to make this right for you. Since you've had multiple issues with the pump, I'll go ahead and extend the warranty for you so you can have peace of mind. Generally, our pumps are reliable, and I’m sorry they let you down.
Please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I'll get everything resolved for you.
Just to note - we recently set up our Trustpilot account to respond and help everyone out, so I am sorry for such a late response.
I look forward to speaking with you.
Warm regards,
Emre
Buyers beware of this company
Buyers beware of this company. See other reviews below. Customer service is terrible. It has been 9-10 days now and they've said they still haven't processed my order. I have spent about $160AUD. The receipt of purchase email say orders get shipped within hours of purchase on a business day. Somewhat misleading or inaccurate I would say. How about a little more honesty here Joolca?
There is an automated customer service response email that says you have to wait 2-3 days for a reply. I got a faster reply by saying I would cancel. They then said I just have to wait until the order gets processed. What AMAZING customer service this is. SO helpful.
I'm assuming they're using robots rather actual people at the moment because this response gets a zero out of ten on the helpful scale.
Probably somewhat naively I expect better from an Australian owned company than this. Why do we have to wait so long when we lay down a decent bit of cash online Joolca? Look at your last few reviews on TrustPilot. Something isn't right with this brand.
Why can't you be more honest or even helpful? If I hadn't asked about my order how long would I be waiting to hear from you? FYI. I have bought the full set up previously not just these couple of items.
6. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Joolca
Hi Matt,
I’m very sorry to hear about your frustrating experience with us, and I completely understand why you'd feel weary given your experience. I know this is a late response (we've recently just set up our Trustpilot account to respond and help everyone out), but I'd love to get more info on your order and experience to help make our service better for everyone and potentially find out what went wrong.
So, we're definitely not using robots—our team is made up of real people. Like most companies, we use a bit of automation to help link helpful articles quickly.
Regarding the delay in dispatching, if orders haven't been processed yet, it could be because it was placed over the weekend, the order was a pre-order, or maybe there was a glitch. A tiny number of orders can slip through the cracks (unfortunately to system glitches), and if that happened here, I'm really sorry.
Normally, we dispatch orders the same day if placed before 12 pm, or the next business day.
Regarding order cancellation, we have to make sure the orders are cancelled and not dispatched before issuing a refund. We can’t refund and ship out the order at the same time—that makes for bad business! This can take a few days, but we will always provide a refund.
I am sorry if it felt like we weren’t being honest. I’d love to look into your ticket and see what went wrong. Even though this response is late, we're all about improving and making things better.
If you would like to chat, please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I'll look into this for you.
I hope everything has been resolved and I look forward to hearing from you.
Warm regards,
Emre
Absolute Rip off
Absolute Rip off , ordered parts , half came , for months the day it was out of stock and will be sent shortly , then over 2 months later the tell me they have sent it , I paid and ordered 2 items at same time , hose and filter , the hose came but no filter , they say according to them it says delivered but when looking at it it dose not say item delivered, I keep complaining saying if I had received my filter I wouldn’t keep messaging them asking for it , they are a bunch of shifty thieves , don’t buy from this company
8. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Joolca
Hi Basil,
I'm really sorry to hear about the trouble you’ve had with your order. You definitely should have had all parts delivered to you when they were back in stock, and I understand how this reflects poorly on us.
It sounds like you placed an order for an out-of-stock item, and when it arrived back in stock, it seems like the warehouse didn't dispatch your full order. I'm sorry about this.
I understand this this response is late, we've only just set up our Trustpilot account, but if you are still having issues or would like to speak to someone, please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I'll look into this for you.
Warm regards,
Emre
crap experience
I ordered in June, spent over $600, received a useless part, and never received the water heater. just excuse after excuse of when it was coming, I finally asked for a refund today October 3rd, its snowing where I live and I wont be camping for 8 months. Save your money and shop somewhere else. crap experience.
UPDATE: there was no back order and I re-ordered again this year....on May 20th $902 charged to my visa....guess what no water heater as of June 17th... again email after email about where my order is, then when I asked for a manager to find out why the shipment from Richmond to Whitehorse had not happened...apparently the manager cannot call the warehouse, they "re-ordered" and still no water heater. This seems fraudulent.
30. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Joolca
Hi Donna,
First off, I'm sorry for the late reply. We've recently set up our Trustpilot account, and I'm getting back to everyone.
I'm very sorry to hear about your experience. You mentioned placing an order in June and not receiving it for three months. The only reason this would happen is if it was a pre-order or if the restock for an out-of-order item was delayed. For in-stock items, we dispatch within one business day.
This is not the standard for us, and I would like to look into this for you to understand what went wrong. Please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I can look into this for you and provide more clarity, along with seeing where we can improve.
Warm regards,
Emre
EDIT:
Hi Donna,
I see that you've updated your review and are still having issues. I've had a look into this for you and it looks like your order has been delivered!
I've looked into this and I'd like to provide a bit of background - your order left our warehouse the next day, however, our carrier was having issues with delivery as you live in a rural location. We then raised an investigation on your behalf, and to speed things up, we placed another order for you with a different carrier to deliver to your location (so you didn't have to wait for the ongoing case).
Again, I am sorry for the lengthy delay for your order. I hope that now that you have your gear, you'll be able to enjoy many outdoor adventures with your HOTTAP Nomad Kit!
Warm regards,
Emre
Wow was so excited to try this
Wow was so excited to try this, pump did not work, After many confusing and repetitive emails, and after sending a video, was told pump does not work and another would take six weeks, geeeez no thanks
21. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Joolca
Hi Beth,
I'm really sorry to hear about your experience with the pump and for the lengthy replacement timeframe! I can understand how disappointing it would be when something doesn't work, especially when you are excited to try it out. This is definitely not the kind of experience we want for you or any of our customers.
I'm also sorry for the late response. We’ve just set up our Trustpilot account, but I still wanted to reach out to you. Even though your review is over a year old, I want you to know that we've learned from this and now forecast better so that we can keep ontop of stock.
Again, I'm very sorry for your experience. If you did want to give us a go again, please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I'll work something out for you.
Thank you again for your honest review, and I hope to hear back from you.
Warm regards,
Emre
JOOLCA HOTTAP RANDOMLY TURNING OFF
JOOLCA HOTTAP RANDOMLY TURNING OFF, ALL JOOLCA CRITERIA MET. NO WIND, NOT HEATING ABOVE 37C AND STILL RANDOMLY GOES OFF. THE SO CALLED SERVICE DEPARTMENT WANTS A VIDEO OF THE SET UP. NOT EVERYONE HAS A MOBILE PHONE OR TECHNICAL NO HOW TO CREAT VIDEOS AND PUT THEM ON THE INTERNET. BE WARNED PEOPLE, TO GET THE SERVICEABLE ITEM YOU PAID FOR YOU HAVE TO JUMP THROUGH ALL SOUGHTS OF HOOPS RATHER THAN TAKING RESPONSIBILITY THEM SELVES.
19. tammikuuta 2023
Oma-aloitteinen arvostelu
A lot of hype about customer service, but none
I ordered an ensuite double on 30th September, never received it for weeks, so after back n forth with Joolca, told them to arrange for it to be returned to them and I can have a refund, as we were going away late October. Joolca said that would be fine. Now, you will get numerous emails asking how the customer service was, and I do mean numerous. The item got returned to Joolca head office on the 8th November, asked for them to confirm, said it would take 2-3 days and a refund would be issued. It is now the 12th November, still no money refunded, am out of pocket for new tent, plus the $269 I paid for Joolca. Their customer service is to constantly bombard you with emails, but with no resolution and no money returned to me as a customer. I will be going to Consumer Affairs on Monday, as this is almost 2 months.
30. syyskuuta 2022
Oma-aloitteinen arvostelu
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.