Joolca UK Arvostelua 

73
•
TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Top notch company offering very well built equipment. I recently purchased the Gotta Go composting toilet, replacing a portapotti in my campervan. This thing is incredible! It’s comfortable to sit on,... Näytä lisää

Saanut 5/5 tähteä

As an off grid camper being able to take a hot shower is a game changer and has made my camping trips even better. The customer care and support Joolca offers is amazing. During a recent trip I had... Näytä lisää

Saanut 5/5 tähteä

Amazing after support from the Joolca team. I have had several questions over the years and the support team are always incredibly helpful with fast and friendly replies on their text helpline. I hav... Näytä lisää

Saanut 5/5 tähteä

I had a small issue with my purchase, I emailed Joolca support, had a reply to the email within 30 mins. A brief exchange via emails & the issue was resolved within a couple of days. If only all compa... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

Yrityksen kirjoittama

Welcome to the Great(er) Outdoors. The outdoors is incredible. But there are things that get in the way of making the most of it. The cold shower. The lack of a toilet. The missing privacy. The gear that's too complicated to bother setting up. These are the things that cut trips short, limit where you can go, and stop you from bringing the people you love along. Joolca exists to solve them. We design gear that lets you go further, stay longer, and actually enjoy every moment out there. That's what we mean by The Great(er) Outdoors.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

73 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,7

Kaikki arvostelut

(73)

25 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Top notch company offering very well…

Top notch company offering very well built equipment. I recently purchased the Gotta Go composting toilet, replacing a portapotti in my campervan. This thing is incredible! It’s comfortable to sit on, totally smell free and the chore of emptying isn’t half as bad as it is with a traditional chemical toilet. Keeping the pee from the poo keeps the smells away. I am very happy to have made the switch

30. lokakuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Absolutely fantastic product and…

Absolutely fantastic product and equally fantastic customer service

We purchased a Joolca HOTTAP Go for BWORKZ, our beekeeping charity, to form part of our mobile honey extraction setup. Because we work from a trailer at different apiary locations, having a reliable source of hot water for washing equipment, maintaining hygiene and cleaning up in the field is incredibly useful.
The HOTTAP Go itself has been brilliant. It’s well designed, straightforward to set up and use, feels properly made, and gives us exactly the kind of portable hot-water solution we needed. Although most people probably associate Joolca with camping and outdoor showers, for our slightly unusual use it has fitted into the trailer setup perfectly — and having the option of a genuinely decent hot shower when we're working away from facilities isn't exactly a hardship either!
What really deserves mentioning, though, is Joolca's customer service. From our email correspondence onwards, they have been genuinely friendly, helpful and interested in what we are doing. It never felt like we were just another order number. The communication has been excellent and the whole experience with the company has matched the quality of the product.
For a small charity like ours, good equipment makes a massive difference, but dealing with good people makes an even bigger one.
I wouldn't hesitate to recommend Joolca, both for the HOTTAP Go itself and for the people behind it.
Thanks from all of us at BWORKZ — it'll be getting plenty of use!

15. syyskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

How all customer service should be

I had a small issue with my purchase, I emailed Joolca support, had a reply to the email within 30 mins. A brief exchange via emails & the issue was resolved within a couple of days. If only all companies had customer service as efficient as the Joolca team, life would be a lot more chilled!! Thank you to everyone at Joolca 👊

30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Joolca UK-logo

Vastaus yritykseltä Joolca UK

Thank you for the wonderful review! Glad we got you up and running! :)

Saanut 5/5 tähteä

What a refreshing company to deal with…

What a refreshing company to deal with whoever is in charge of customer service take a bow. I made a mistake when ordering my joolca shower forgot I'd already looked and put in basket so brought two by mistake, my first thoughts was oh great here we go this will be a ballache, Sunday evening sent an email explaining and 20 minutes later got a reply ,under an hour later when my double purchase had gone live on there system they refunded me for one , and the shower is absolutely fantastic very very happy highly recommended company...

2. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Over and Above

The Hottap is fantastic but what’s really impressive is that when we had an issue with it after a year, Joolca resolved it with minimum fuss and completely exceeded our expectations. That’s the sign of a great company.

18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Terrible customer service

Joolca gotta go toilet is over priced for what it is but I was willing to suck up the cost because I like the design and saw you can buy additional cassettes in case my fragile health meant that I struggled to empty it frequently enough. Ridiculously, the eco toilet is out of stock for 2 months but the eco cassette is available. I contacted them to ask if I could buy the chemical toilet and the eco cassette then return the chemical cassette sealed and unused. They made our that I could then said at the end that they would not refund the chemical cassette even if it was still sealed. They tried to upsell on an already over priced product. The corporate BS fake nice tone of the message left a bad taste in my mouth. Shame I was really excited about trying their products but their customer service is too poor so I won't bother.

27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Joolca UK-logo

Vastaus yritykseltä Joolca UK

Hi Tess,

I’m really sorry to hear that our response left a bad taste in your mouth, and I completely get why it felt like a frustrating runaround when you were just trying to find a workaround for your health needs. That definitely wasn't our intention.

To be completely transparent about why we can't accept the swap, our GottaGo Chemical and GottaGo Eco toilets come pre-packaged and sealed in their own specific boxes at our factory. Because we don't sell open-box or refurbished gear, we can't take a chemical cassette back into our inventory once the main box has been opened, even if that specific cassette is unused.

Our team wasn't trying to upsell you, but rather find a way to get a solution for you since the GottaGo Eco is currently out of stock. Because the cassettes are entirely interchangeable, buying the Chemical toilet alongside an extra Eco cassette is a way to get your specific setup.

That said, if you don't want to go down that route, we do have a preorder option available for the GottaGo Eco, with our next shipment expected to arrive in mid-August.

I'm sorry you felt we were trying to upsell you; the team was only trying to figure out a solution for you in case you didn't want to wait for the preorder. If you’d like, you can reach out to me, and I'd like to hear more about how we could have done better. If you email support@joolca.co.uk with the subject line “ATTN: Marleen - Trustpilot” I can handle this for you personally.

Warm regards,
Marleen

Saanut 5/5 tähteä

Amazing after sales service and product quality from Joolca

Amazing after support from the Joolca team. I have had several questions over the years and the support team are always incredibly helpful with fast and friendly replies on their text helpline.
I have several products including Hottap, Hottap shower awning, Gotta go toilet and more. All the products are of top quality and just work! Love the brand and support, delivery is quick too, what’s not to like!

19. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Superb customer support

Superb customer support. I wanted a refund for one item and after talking to support it was in my bank immediately.

I have Hottap, ensuite shower and gottago toilet, all really good quality items.

12. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I received an immediate response from Nico

I received an immediate response from customer service....on a Sunday evening!
Within 15 minutes, the part that i had lost was on order. There was no faff. No hidden costs. Just straight up A* customer sevice as it should be.

26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Customer Service

Great Customer Service, fast response to enquiries, Excellent products I have the Hot tap and Shower including the shower tent and the toilet which makes the outdoors like being at home, all well designed and manufactured

1. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Gottago chemical toilet…

E bought the Gottago chemical toilet which has been fantastic for going off grid in our campervan. No smells, urine container easy to empty and solids container lasts ages before emptying. Brilliant customer service, had a minor issue contacted Joolca, had a response in minutes with spare part despatched the next day. Would recommend.

16. huhtikuuta 2026
Oma-aloitteinen arvostelu

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