Good to change products easily and last minute. Good easy setup. Bad: poor communication. I don’t get emails asking to update my next package, reminders, payment, shipped. Hard to communicate by phon... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I did have an issue with customer service, but it was taken care of by a wonderful customer service team. The products really are top quality. Her prices are also reasonable, but her sales are one of... Näytä lisää
Yritys on vastannut
Since JLo products started, I haven't stop using them. When they have a new product, I want to try it first. I trust these products because, they are very good for sensitive skin, definitely hydrate,... Näytä lisää
Yritys on vastannut
Excellent product and communication! I would highly recommend! When I wrote this review I was able to pause my delivery for at least 6 months and I was thankful for the great customer service. How... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Kauneus- ja terveysmyymälä
- ja myös
- Kosmetiikan tukkumyynti
- Kosmetiikkaliike
- Kosmetiikkamyymälä
- Kosmetiikkateollisuus
- Kosmetiikkatuotteiden toimittaja
Tietoja yrityksestä JLO Beauty
Yrityksen kirjoittama
JLO Beauty® is built on a simple but powerful premise: "Beauty has no expiration date."
Founded by global icon Jennifer Lopez, the brand is a luxury skincare line designed to deliver high performance, results-driven formulas that feel as luxurious as they are effective, proof that radiant skin is achievable at any stage.
Why Customers Choose JLO Beauty®
- ✔ Luxurious, high-performance formulas with clinically tested ingredients
- ✔ Effortless routines designed for consistent, visible results
- ✔ Complete morning-to-night skincare rituals for face and body
- ✔ Backed by a 60-day money-back guarantee
Beauty Has No Expiration Date
JLO Beauty® is built on a simple but powerful premise: "Beauty has no expiration date." Founded by global icon Jennifer Lopez, the brand is a luxury skincare line designed to deliver high performance, results-driven formulas that feel as luxurious as they are effective, proof that radiant skin is achievable at any stage.
Every JLO Beauty formula is powered by our signature Terralume Complex™, a blend of potent, clinically tested ingredients designed to work in harmony. From cleansers and serums to moisturizers and body treatments, our products are crafted to deliver visible results while feeling effortless to incorporate into your daily ritual.
Our Philosophy
At JLO Beauty, we believe skincare should be a daily indulgence, not a chore. Every formula is refined until the results speak for themselves because real confidence starts with results you can see and feel.
Yhteystiedot
Yhdysvallat
- jlobeauty.com
4,2
Hyvä
271 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Love the product people say I look like…
Love the product people say I look like I’m in my 30’s and I’ll be 70 next May❤️🥰
22. heinäkuuta 2026
Vastaus yritykseltä JLO Beauty
We appreciate your glowing feedback, Wendy. It’s great to know you’re enjoying the benefits of our JLO Beauty products. Thank you for choosing JLO Beauty.
I have asked you for months to cancel…
I have asked you for months to cancel and stop sending me packages. I return them with notes to cancel . But you keep charging me $90 every month. You need to refund my money of several $90 charges and stop sending. It’s been a very bad experience.
11. kesäkuuta 2026
Vastaus yritykseltä JLO Beauty
We understand your frustration and appreciate your feedback, Uzma. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
I have called and begged for you to…
I have called and begged for you to close this account and could not get the rep to close the account. I cannot afford the product. You have sent and charged me for over 500 in product I didn't order. This caused me many overdraft on my account because I was not aware of it being taken. Please please close my account!!!
11. maaliskuuta 2026
Vastaus yritykseltä JLO Beauty
We sincerely apologize for the difficulties you've encountered, Suzzette. We understand how important it is to feel supported when managing your account. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. If anything else comes up, we're here to help.
Great products
I especially love the cleanser(so gentle even on eyes) and the under eye patches!
27. toukokuuta 2026
Vastaus yritykseltä JLO Beauty
We're happy to hear that you are enjoying the benefit of our JLO Beauty Gel Cream Cleanser, Angela! Thank you for your glowing support with JLO Beauty.
Pleasant person that helped me
Pleasant person that helped me. She was very sweet and helpful.
15. heinäkuuta 2026
Vastaus yritykseltä JLO Beauty
We’re happy to know you’re satisfied with the service our team provided, Brenda! Thank you for choosing JLO Beauty.
STOP with making a subscription…
STOP with making a subscription automatic. It has happened twice now and then I can't cancel. It is ridiculous. There is no way to cancel on all on my customer portal.
It is so frustrating.
15. kesäkuuta 2026
Vastaus yritykseltä JLO Beauty
We're sorry to hear your experience, Debbie. Your cancellation request has been completed as of today 07/23/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing JLO Beauty and allowing us to be part of your skin care journey.
Vastaus yritykseltä JLO Beauty
Thank you for sharing your feedback, Diomedes! We're truly happy how much you appreciate JLO Beauty. Thank you for your continued support.
Vastaus yritykseltä JLO Beauty
We appreciate you sharing your feedback, Kay. We’re sorry to hear your experience did not meet your expectations. We understand the importance of providing a smooth experience and ensuring our customers feel confident in their purchase. Your feedback is valuable and will be shared with our team as we continue to improve. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
Honestly I have the auto ship for my…
Honestly I have the auto ship for my wife. She loves it all, and it makes her happy. Then she leaves me alone for the day :)
1. heinäkuuta 2026
Vastaus yritykseltä JLO Beauty
Thank you for your glowing feedback, Jackson! We’re so happy to know that your wife is enjoying the benefits of our JLO Beauty products. We sincerely appreciate your support with JLO Beauty.
JLo Beauty Customer Service is trained to NEVER TAKE NO as an answer
I have been a loyal customer since the inception of JLo Beauty in Dec. 2020 and have enjoyed regular monthly subscription of products since that time.
JLo Beauty does not send a notification reminder about an upcoming shipment, just sometimes notifications when it is already on the way. This has led to my having a lot of extra product even when going into my account and delaying the product (you would have to do this regularly without forgetting - life is too busy for that).
I called to cancel the subscriptions on 7/20/26 because was having trouble delaying the next shipment date when logged onto my account. I was told by the customer service rep I had two accounts. I told her I did not have two accounts. She wanted to cancel one of my accounts which confused me. I finally explained to her I had two separate subscriptions, not accounts.
She said I had been a member since 10/2025 (this is when I started an eye patch subscription, not my regular three piece subscription which started 12/2020).
The girl refused to accept that I wanted to cancel my subscriptions and kept repeating different offers to keep me as a customer. No matter what I said, she would just put me on hold, then come back and repeat offers. I finally gave in to an offer of 20% off all my future subscription shipments and canceled the eye patch subscription.
The next day, 7/21/26, I receive a voice message from someone identifying themselves as a JLo Beauty supervisor apologizing saying I did not qualify for the 20% off future shipments and it should have never been offered to me.
I called back on 7/21/26 and told them I wanted to cancel for good. The customer service rep continued to offer me 10% off because the last rep was not supposed to offer 20%. She too said I had been a member since 10/2025. I told her no, it has been since 12/2020. I told her I wanted to cancel and she kept telling me they could offer 10%. I asked to speak to a supervisor and she kept trying to say she already had spoken to one. After asking multiple times, I'm transfered to a female who identified herself as a supervisor. She said she was sorry about the rep who offered 20% and was requesting additional training for her. She said she should have checked before offering the 20% because I did not qualify. She offered 10% instead. I told her no, I just wanted to cancel and I did not appreciate being told my membership had been since 10/25 and that both front line representatives were extremely persistant in not accepting I wanted to cancel my subscription. She said the computer system had been changed over recently and it was showing the 2025 date.
The customer service is extrememly discourteous to long-time members requesting to cancel. I've enjoyed the product for years and am sad it ended like this.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä JLO Beauty
We sincerely apologize for what you've experienced, Jen. This is not the level of service we strive to provide, and we regret that your experience did not reflect the standards we have set for our customers. We understand how important it is to have a smooth and straightforward experience, especially when making changes to your account. Your feedback regarding communication, account details, and the support you received will be forwarded to our team for further review so we can make this right. If anything else comes up, we're here to help.
Easy to order and to change delivery…
Easy to order and to change delivery date and to edit the order if need be.
19. kesäkuuta 2026
Vastaus yritykseltä JLO Beauty
We appreciate your feedback, Iris! We’re glad to know that managing your account has made things easier for you, and it’s wonderful to know you’re enjoying the products. Thank you for choosing JLO Beauty as part of your skincare journey.
JLO products
I love the JLO products, but I have so much now that I do not need any for awhile so I canceled my subscription.
20. heinäkuuta 2026
Vastaus yritykseltä JLO Beauty
Thank you for sharing your experience, Sloan! We're so glad to know you've enjoyed your JLO Beauty products and appreciate your support. We completely understand needing to take a break when you've stocked up, and we're grateful that you've chosen us as part of your skincare routine. We look forward to welcoming you back whenever you're ready!
I had a chat with someone and asked him…
I had a chat with someone and asked him to cancel my plan, they convinced me to change it by one I can afford. But they didn’t change it. I have been paying the same for the last three months.
25. toukokuuta 2026
Vastaus yritykseltä JLO Beauty
We're sorry to hear about your experience and understand your concern, Allison. We appreciate you taking the time to share your feedback. We would also love the opportunity to review your account and address the concern you’ve raised. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
Vastaus yritykseltä JLO Beauty
Thank you for sharing your feedback, Alka. We’re sorry to hear that your experience with JLO Beauty didn’t feel worth the price based on your expectations for the product. We truly appreciate you taking the time to let us know, as your feedback helps us continue to improve. Thank you for being part of your beauty journey.
Love the products! It melts into my skin in the most perfect way!
Love the products!
17. heinäkuuta 2026
Vastaus yritykseltä JLO Beauty
We’re so grateful you took the time to share this with us, Jessica! It’s wonderful to hear that you’re enjoying your JLO Beauty experience, and we’re excited for you to continue feeling confident and radiant with every use. Thank you for being a valued part of our community!
The person I talked to on the phone was…
The person I talked to on the phone was nice and kind but really couldn’t help me
15. heinäkuuta 2026
Vastaus yritykseltä JLO Beauty
We sincerely apologize that your recent experience with our Customer Care team did not meet your expectations. Your feedback is important to us, Sandra, and we appreciate the opportunity to improve. Please contact our Customer Care team at 1-800-704-7551, available daily from 7:00 AM–10:00 PM EST, so we can assist you directly.
I like that products because are nice…
I like that products because are nice for my face, I have 5 years more or less and I use all the steps in my face
16. heinäkuuta 2026
Vastaus yritykseltä JLO Beauty
Thank you for sharing your wonderful feedback, Deisy! We’re so happy to hear that JLO Beauty has become a valued part of your skincare routine. We’re truly grateful for your continued support and honored to be part of your glow journey.
Easy to change your subscriptions every…
Easy to change your subscriptions every shipment. Packaging is perfect. Easy pay plan. And I love the product!! And also a Fan.
10. kesäkuuta 2026
Vastaus yritykseltä JLO Beauty
Thank you for your wonderful feedback, Stacy! We’re so happy to hear that your JLO Beauty experience has been seamless and enjoyable. We love knowing that you appreciate the convenience of our services and are enjoying the products as part of your beauty routine. We're grateful to be part of your glow journey.
Best product I ever used
Best product I ever used. I get so many compliments on how young I look.
16. heinäkuuta 2026
Vastaus yritykseltä JLO Beauty
Thank you so much for sharing your amazing feedback, Josephine! We’re thrilled to hear that JLO Beauty has become such a loved part of your skincare routine. It means so much to know that you’re feeling confident and enjoying the results of your beauty journey. We truly appreciate your support and hope you continue to glow with JLO Beauty!
Vastaus yritykseltä JLO Beauty
Thank you for sharing your lovely feedback, Susan! We’re so happy to hear that you’re enjoying your JLO Beauty experience. With consistent use, you can expect those visible benefits to keep building and your skin to continue looking its best. Thank you for choosing JLO Beauty as part of your skincare journey.
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