Jetstar Arvostelua 1 357

Geen eerlijke mensen, service kan beter

For some reason I was not allowed to bring any of my water bottles or sodas into the plane, even though I bought it at the airport after Security check. I Think the reason for this is to force the customers to buy drinks on the plane. I find it very greedy and I view it as very bad service by Jetstar. I have never experienced this before by any Company.

I had a terrible experience with Jetstar recently. It was the last time I've flown with them.

I was flying out early in the morning from a work trip and received a message saying my flight (from Melbourne to Brisbane) was cancelled just 7 hours before departure. I was lucky that I finished work late, otherwise I would have been asleep and missed the message. Their customer service is terrible; instead of apologizing and fixing the issue, they gaslight you say "you may be able to cancel your flight free of charge" and that the "refund may be in the form of travel vouchers". I told them there was no way I was going to accept vouchers, and I wanted a cash refund. They then "calculated" that the return portion of the trip was only to the value of $196 (and the flight out was $328). This was not true. Both flights were roughly $250. I certainly wouldn't pay $358 for a Jetstar flight to Melbourne. The receipt I received was for the total value of the return flight; it did not break down the cost of each flight. Anyway, lesson learned. I will never fly with Jetstar again and recommend that you stay away from them as well. If you do book with Jetstar, make sure you record the itemized costs at the time of booking to ensure you get a full refund.

My sister and I booked the same Jetstar flight at the same time and selected the same options. During my first booking attempt, I selected a 15kg checked bag and was prompted to upgrade to the Starter Plus bundle (20kg checked bag + meal). I accepted.

However, when I proceeded to payment, I received a system error stating the fare had changed and I needed to restart the booking process. My sister completed her booking minutes earlier and secured the lower fare.

I then rebooked immediately, making the same selections. This time, I selected the 20kg checked bag directly (as included in the Starter Plus bundle), but the bundle option did not reappear and it was not clearly indicated that the meal benefit was no longer included.

The result: My sister paid less and received a meal. I paid more and did not receive a meal.

This appears to be a system flow issue caused by the forced restart after the pricing error. The booking process did not clearly distinguish that the bundle was no longer being applied, despite identical baggage selections.

I have submitted a formal complaint and hope Jetstar will resolve this fairly. Jetstar should ensure consistent bundle application.

I’ve been flying Jetstar Business to and from Japan for 12 years. Yesterday Jetstar was unable to change the domestic leg of my return trip despite the fact that there were plenty of seats available on later flights and it would have avoided 9 hours stuck in Narita airport. Very disappointing!

I was very disappointed to find that I was charged for the annual Jetstar Club membership renewal without any prior warning or reminder. I did not receive any email advising that the membership was about to be automatically renewed, nor any notice that a charge would be processed.

Automatic renewals without clear communication are not acceptable. Customers should at the very least receive a reminder before being charged. This experience has left me feeling frustrated and undervalued as a customer.

I hope Jetstar reviews its renewal notification process to ensure this doesn’t happen to others.

27 Feb 2026 08:15 am flight delayed for nearly an hour now. ATOR 0913am and we still at the tarmac. Worst airline, unreliable and shameless. I will never ride jetstar ever nor recommend it to friends and family. I hope government and airline customer advocate will investigate jetstar and penalise it. Jetstar dont deserve 1star. Should be 0 star

Horrible, bloated website filled with requests to buy additional stuff. Also, would be great If I actually could buy a ticket, but apparently they cannot even process a simple card payment.

Today was My 2nd trip in 15 years with Jetstar.
Also the second time I’ve been left high and dry with cancelled flights. Poor service following cancellation. No staff available to answer questions or organise rebooking

Jetstar is the worst airline I’ve ever flown with. No free food or drinks not even coffee or tea and everything on board costs extra. The entertainment screens don’t work unless you pay. It feels like everything is about making money, not customer comfort. Definitely not recommended.

Im inside a Jetstar plane right now. Waiting inside it for over one hour after a 3 hour delay cause apparently there’s something broken on this garbage. Never ever flying on this thing again .

Booked a flight with a stopover only to discover later there was an additional stopover not listed on the same tier as the initial stopover. Just deliberately misleading. Qantas/Jetstar have become such lousy brands.

I have used the airline and it was good, the customer service/communication was great. The self service machine were new to us but it was good, just need practice to get use to the new normal but overall it was great. :) ^pg

Domestic flight in Japan: Hand luggage is weighed before boarding and you will be charged, costs/jackets were not allowed in overhead compartment. At Narita Airport staff basically could not speak understandable English. Flight was delayed for take-off but somehow arrived on time.

MUCHO OJO CON JETSTAR SI TE HACES MIEMBRO DEL CLUB JETSTAR!!!... si te haces miembro del jetstar club, debes leerte todas las condiciones del contrato. TODA LA LETRA PEQUEÑA. Hay un punto en la letra pequeña que te marca que la renovación es automática y NO TE AVISAN ANTES DE HACERTE EL CARGO. LO PIERDES SEGURO.
Te dicen que tu obligación es leerte las condiciones del contrato, incluida la letra pequeña que no entiende nadie.
ME PARECE UN TIMO, UNA ACTUACIÓN DESHONESTA Y POCO TRANSPARENTE.
NO RECOMIENDO HACERSE MIEMBRO DEL CLUB JETSTAR.

Never again, would rather pay the extra money and fly with an airline where the staff aren’t arrogant and self centred. They think they can treat you like crap because you’re paying a lower fee. Not to mention the most uncomfortable seat I’ve ever sat in!

Horrible airline.

Uncomfortable seats.
You can't bring your own foods on the flight, even if you buy then after customs. Probably because they want you to purchase from their own menu.
No entertainment, you have to pay extra for that.

They lost our luggage for 4 days. We made it an priority case and suddenly they found them within an hour. Kind of weird.. they must have been there already if you ask me.. they just didnt check properly..

This whole event delayed our roadtrip wich ruined our first week of vacation..
I'll never travel jetstar again. I'd rather spend a few bucks more for a better experience than fly with this airline again.

If you’re flying with an infant, be prepared for a frustrating and expensive experience.

• The baggage weight limit is unreasonable. We were informed that infants are not entitled to a carry-on allowance, meaning our clothing, along with baby essentials (diapers, wipes, bottles, formula, etc.), all had to fit within the standard weight restriction. As a result, we were forced to pay an additional $170 AUD (120 USD) for roughly 20kg — primarily due to necessary baby items.

• Despite traveling with an infant, we were called to board last. There was no priority boarding or consideration for families.

• The only complimentary item offered onboard was water. We had to ration basic snacks for our baby, which is unacceptable on a flight of this nature.

• There are no seatback entertainment screens, and most of the digital entertainment library requires additional payment, including children’s content. This is bizarre being that you'd being watching on your own device.

Between the excessive fees and the complete lack of family-friendly accommodation, the overall experience felt unnecessarily restrictive and profit-driven. For a similar price, you are far better off choosing an airline that offers greater value and basic consideration for families traveling with infants.

This was, without question, the most aggressively fee-driven airline experience I have had.

Worst airline ever. Rude and late, made us pay extra for lugage we already pay for. Absolute criminals.

I travel within Australia every two weeks. There are always delays, but today was a disaster. My flight was at 12:30 pm. I received a message asking me to arrive early in case of any problems, so I arrived at 10:00 am. Thirty minutes before boarding, they announced that the flight was delayed from 12:30 pm to 6:00 pm! Yes, without any explanation or consideration. Now they've just announced that the flight is delayed again. I've been at the airport for over six hours without any explanation or compensation. This airline is truly shameful.