Jetstar Arvostelua 1 357

Scam. The ticket rules say personal items are included. The weight limit applies to the carry-on only. But at the airport in Osaka, the Japanese agent defrauded us for overweight charges. She had us put our carry-on on the scale, not over the weight limit. Then she ordered us to put our regular size purses, our jackets in our hands (snow out) and the food and drinks we were going to consume BEFORE going to the gate on the scale as well. I told her she's weighing food and drinks we were going to eat before the flight. She didn't care. It was clear she intended to defraud us the overweight charge. Once she saw our carry-on was under the limit, she looked for everything to put on the scale, including the food and drinks we were not bringing to the flight, which shows how desperate she was. Dishonest staff in a dishonest airline.

Terrible customer service, terrible staff, fraudulent airline. Shame shame shame. I have always had terrible experience with them though. I will recommend don’t use.

Had carry-on bag weighed before boarding by a staff member, who immediately afterwards accused me of trying to board without weighing my bag (which was within weight)- made me weigh it again for no reason with many comments accusing me of trying to scam them or pull some kind of trick. Believe it was racially motivated as I heard a comment about my ethnicity when they thought I was out of earshot and staff later had a pointed conversation with other travellers next to me about ‘rude and unreasonable foreigners who try to scam the system’ (and I’m not even foreign)

Booked my flight eight weeks prior to flying. Booked Bris to Melb to celebrate my eldest son’s birthday and dinner booked for 6.00pm. Got to Bris airport one and a bit hours before flight due to depart at 12.05pm . I received a message and msg read “technical issues “ flight changed to depart at 6.00pm. After wasting a whole day only to receive another msg to say flight now changed to 6.55pn. This equates to no dinner as planned-getting to Melbourne in the dark and an all round total stuff up! The only reason I flew Jetstar again was the same thing happened 10 weeks prior and I had a credit (no refund was given), so had to use it up. Finally got to Tullamarine @11.20pm!!BEWARE-DON’T BOOK WITH THEM-MOST UNRELIABLE AIRLINE I HAVE EVER COME ACROSS! Not happy at all - ratings say it all!!!

I will NEVER fly Jetstar again. We flew internationally to Bali return in March 2026. The aircraft was a Jetstar A321LR (neo) and it is undoubtedly the WORST plane I've ever experienced. There’s so much to say that bullet points are necessary:
1. Grumpy ground staff at check-in (as always)
2. The aircraft brings a new elevation to the word ‘cattle class’. The seats are cramped and skinny. They are as thin as a wafer biscuit (see photo), so you can feel the knees of the person behind you digging into your back! Imagine, 6.5 hours of your seat being pushed and shoved from behind because a tall passenger behind simply cannot fit comfortably into the reduced space provided.
3. Not even an attached headrest, let alone a pillow or blanket for a 6.5 hour overnight flight from DPS. No reclining either, just 2 inches and no lumber support at all. Some airlines using these planes do have a headrest, but NOT Cattlestar.
4. No entertainment screens, and of course, the proposed ‘paid’ entertainment and internet package was ‘down’.
5. Food - is that what you call it? It was inedible. It came in a brown, cardboard box, heated up slop. I asked the steward if he would feed this to his dog and he just shook his head!
6. Flight departed at 10.20pm and it was due to land at around 7.40am. We had booked an egg and bacon roll, assuming it would be served before landing for breakfast, but no! It was served at around 11pm, just after take-off. I asked if we could have it later as we’d already eaten dinner and was told no and the roll was unceremoniously thrown in the bin.
7. After 6 hours of ‘hell in the sky’ the trolly rolls out again offering tea, coffee, juice or water. My dry mouth and blurry eyes greedily awaited for my turn to get the much needed cup of coffee, only to be told that there was a cost of $5! But hang on, coffee if free on Jetstar, right? And remember, this is an international flight. But no, the hostess could not be persuaded to give me a free cup from her watered down jug poured into a paper cup. I couldn’t believe it. If you’re going to charge $5 for a coffee, then at least make is a cappuccino! I’d accidentally left my credit card in my checked bag and I only had cash on me, which of course, cannot be accepted, so the ‘cattle’ must sit and suffer in silence.

Summary, I suggest you do everything you can to avoid flying on the A321LR (neo) on an international sector. It might be ok for a short domestic flight, but absolutely not suitable for anything more than that. And one question? Why can’t the staff crack a smile anymore? Is it part of their training to intimidate the cattle - oops I mean passengers? Or are they just so unhappy in their job that they find they have nothing to smile about? Remember, this is supposed to be the ‘hospitality’ industry, not a cattle farm, although, I actually think that cattle are actually treated better and certainly fed better. Shame on you Jetstar … bring on the competition!

Flight cancelled while all passengers already on plane, but telling us that took them 4 hours. So much wasted times. Reimbursement service most terrifying and annoying thing that has ever happened to me, on the 6th try it worked finally to even hand in the claim after overall about 6 hours , I'm so angry.

Zero stars. Was asked to take weight out of my checked bag and was then charged $80 for it at the gate!!! What a predatory business practice! How is this not illegal in Australia?

I cancelled my flight for a voucher. All went well, but no reply. I chatted with online jess (Aiko/Mayeaiko). I explained my situation, he immediately took upon himself to request a medical certificate and that there was nothing else I could do. He claimed I was already boarded/no show, it was Monday and the flight was on Wednesday. I insisted that I paid for a ticket that allowed cancellation. He then asked for my ref number ("again" )
After a few minutes told me that the voucher can take up to 72 hours. Stress I didn't need on-top of my injury.

Jetstar changed my flight from 4:00pm departure / 5:15pm arrival to 7:15pm departure / 8:30pm arrival and then made the refund process far harder than it needed to be.
Instead of simply acknowledging that this was a significant schedule change, I was pushed to provide personal documentation to justify why the new flight time no longer worked for me. That should not be necessary when the airline has changed the service originally booked.
Customers should not have to explain or prove private family events just to request a refund for a flight that was rescheduled by the airline.
Really disappointing experience. Poor handling, unnecessary stress, and far too much back and forth for what should have been a straightforward customer service issue.
I still have not be granted a refund & looks like I'll have to forfeit the flight and book with another airline. Won't ever book Jetstar again.

super dodgy airline and terrible service, they don’t even offer you water inside the plane. Also, you can only travel with 7Kg which is absolutely nothing, for all the airlines is 10kg but this one are special. They make everything hard to enjoy the trip. i don’t even know if is legal carry on luggage only 7kg.

I had heard many terrible stories about Jetstar before flying with them, so I boarded with low expectations. Impressively, they still managed to exceed them.

The experience began with a staff member shouting at passengers as we approached the gate, which is always a comforting start to a family trip.

The real adventure, however, was the baggage situation. I had already purchased 40 kg of checked luggage and was only using 35 kg. Apparently this was irrelevant, because at the gate my carry-on was suddenly weighed with the precision normally reserved for laboratory experiments. I was informed I needed to “upgrade.”

Paying wasn’t the issue. The issue was that nobody at check-in thought to mention that the carry-on police would appear at boarding and weigh everything down to the gram. Had I known, I could simply have moved a few items into the luggage I had already paid for.

To add a bit of suspense, two staff members gave two completely different instructions. One insisted both my son and I needed to upgrade. Another calmly said only one upgrade was needed for the family. Thankfully the second version prevailed, but it was a confusing little plot twist.

Overall: inconsistent information, unnecessary stress at boarding, and a baggage policy that feels less like travel and more like a competitive sport.

I would have given a 0 rating if possible. When I asked for a glass of water, the flight attendant said that she will serve those who have paid for the meals first and then never came again.

Please avoid travelling with Jetstar at all costs if possible. The staff has no humanity left.

I avoid Jetstar as they are so unreliable.

No choice this time but to fly a child home Melbourne to Gold Coast- flight was cancelled after check in time due to engineering issues. There was no assistance to get an alternative flight and the only advice was to contact Jetstar for a refund. Unhelpful staff.

I then purchased a ticket Melbourne to Brisbane domestic that was due to leave at 8pm and started to drive in peak hour traffic for 3 hours to Brisbane from the Gold Coast. Arriving I found a message sent at 8pm to say delayed take off to 11.55pm , landing in Brisbane at 1 am ….. after which I had a 5 hour drive home to Coffs. I’ve never had a plane breakdown with any other airline and I fly a lot. Best avoided if you are trying to make an important function.

Forfærdelig attitude fra dem som arbejder for Jetstar. Utrolig dårlig service og dårlig information på deres app. Vi oplevede at vi skulle tjekke en til bagage ind men var i tvivl om hvordan man gjorde og derfor besluttede os for at vente til den dag vi skulle flyve. Vi ankom 3 timer før men alligevel var der utrolig meget rod i det hele og vi var ved at blive trukket 800 AUD i stedet for 300 AUD pga. at hun ikke troede på at vi havde prøvet at tjekke en bagage ind dagen før. Derefter skulle man betale for al mad, drikkevarer, film osv. på flyet som ikke var indikeret nogen steder. Alt i alt bare en virkelig dårlig oplevelse. Undgår at flyve med dem:(

On Thursday this week we flew on jQ 233 from auckland to christchurch and it was one of the best flights we have experienced in the last few years all the staff were very attentive and very polite a rare commodity these days. An experience i shall pass on to my family and friends wholly recommend to the gentleman in charge and all the staff= thank you. You spoiled us all so much.

If I could put zero stars I would. Never taking this airline again. They have cheap tickets, but then try to get you to paid for your personal item or carry-on. Worst airline I have taken (& I travel a lot).

Despite being a budget airline, you end up paying more . They get you on weight of luggage, the seat you choose, food etc.
and their customer service is poor.
Most employees I came across are rude and combative and offer no help at all if you are struggling with your luggage.
I vowed to never fly with them again.

2hour and 25 min late flight. They offered no food or drink. I cant beleive they treat customers like this. I have been on to their chat for just under 2 Hours. Andra Nicole the 3rd agent fnally soted it out. I found her good but the others were not good. The bosses should be ashamed of them selves

Terrible experience in Sydney. Firstly the check in was chaotic we felt like we were in a cattle market. The lady at the check in didnt seem to know what she was doing. When we asked if we should check in our double pram in at the check in or could we do it at the gate we were told we could do it at the gate. When we arrived at the gate an older woman named Aridine (she didnt want to give her last name) said the pram was too big and we had to check it in but would now miss our flight. We disputed this as the lady at the check in told us we could take it to the gate and infact we had done this on all our flights so far and it wasnt a problem. She called the check in desk to tell off the person who gave us this advice. We then overheard her saying "ah **** thats my friend" she then turned around and said to us "I dont appreciate you lying to me" and then completely ignored us and started serving the next customer. We tried to reason with her but she became very argumentative and rude. It was shocking to say the least. Having travelled extensively I have never interacted with airline staff as rude as what I experienced in Sydney. Perhaps this lady was racist but its difficult to tell she definitely should not be in a customer facing role. I have since complained to Jetstar on their website but no one ever got back to me despite chasing. I assume Aridine was aware of this as she seemed totally unconcerned when we stated that we would be raising a complaint. I will never fly Jetstar again. Infact I will pay more for another airline as that experience really soured our holiday. Considering we had two small children their staff need to have more compassion they should try to help customers not make their life more difficult and any policy about prams should be clearly stated on their website or by their check in staff as this experience could have been avoided if we had been told that we had to check in our pram.

Very disappointing experience with Jetstar at Sydney Airport, particularly with an attendant named Tiffany. The conduct during boarding was humiliating and unnecessarily confrontational.
My luggage weight had been accepted in Melbourne, yet in Sydney I was told I needed to upgrade to 20 kg. I declined because my checked luggage was already 6 kg under my allowance (which I could show). Instead of offering a reasonable solution, such as checking the carry-on, I was required to remove items and wear them in front of other passengers. My checked bag had broken and I had to use a smaller bag, but there was no empathy or assistance.
During the interaction the attendant remarked, “you get what you pay for,” which reflected poorly on the airline and was deeply unprofessional. Even colleagues appeared uncomfortable with how the situation was handled.
After what had been a wonderful holiday, I left the airport feeling humiliated and in tears. I hope Jetstar reviews this incident and ensures staff treat passengers with basic respect and professionalism.