Jemca Toyota Edgware Road Arvostelua 

When dealing with Bracknell Jemca sales team get everything in writing and be aware they only buff out scratches in used vehicle. Even if the prmised to have them painted out. BCheck previous mot advisorys as they do not appear on there MOT but will reappear back when you have a new MOT, low brake pads, perished tyres and no gas in air con, makes for extra running costs you where not expecting. If you contact Customer service they give you a new number each time, refure you back to garage and then they all ignores you.
After last email told someone would get back to me, still waiting two weeks later.
If you contact Toyota they say we make vehicles only. Deal with franchise you brought from.

Poor communications system. Tried to phone the company several times today, always reached a deadend each time. One simply cannot talk to them over the phone! Even the custermer service perpole at the Toyota headquater were not able to transfer my call to them. I assume that they have soly rely on the web appoinment system for servicing and maintance now which I tried but it is so poorly designed it make impossible to book. And importantly it is not interactive! It should not be a replacement for telephone communations.

I understand that Jemca Toyota may want to cut cost in adopting such a communations system, but it is at cost to its customers!

Terrible experience with the service department. Booked online using the cars reg and mileage. Selected what I wanted doing and added notes of what I was expecting.

Went to the dealership, prices were much more than the ‘total price’ advertised online and in the email confirmation. But this was resolved.

Asked for a Hybrid Health Check to get the 1 year warranty on the Hybrid Battery. The car is 9 years old with 115k mileage.

The car failed the check (I suspect due to 12V battery being disconnected), was told further investigation required circa £115.

They swiftly took payment. Got a call today from Michael regarding my visit.

The conclusion was because it was over 100k mileage they were never going to provide warranty on the battery. The whole point of my visit was for this purpose. They knew they could not meet my expectation but went ahead with the futile work to get payment. Michael’s response was ‘but we did the work’ even though they knew I only wanted the work done for the warranty.

Congratulations Michael and the service advisor at Jemca Enfield on the £50 for the hybrid health check. Hope you enjoy it.

I guarantee I will never spend another penny at a Toyota Dealer and will make sure none of my family/friends do.

Very short sighted of you.

Only positives were the receptionist and the complimentary hot drinks.

We were called by the garage saying that a part needed to be replaced, as it had been found to be near end of life at previous service. We therefore booked this in before going on a big European road trip. However, having left the car and cycled 45 mins home, it then transpired that they did not have, and could not get, the parts needed. We have to go on our trip without the work being done. This is the second time we have been completely let down because Jemca have inadequate systems.

From being greeted by Tom before it officially opened, with a warm smile, shown to a lovely comfortable waiting area, found a cosy open plan office to work in, cups of lovely tea on tap, bowls of treats to nibble on, enjoying a lovely atmosphere whilst car being serviced…what’s not to love? Witnessed Tom greeting customers with his lovely smile, nothing to much trouble…and my car has been washed free of charge to..looking forward to my next service at Jemca Reading…thank you for the relaxing experience!

Title: Outstanding Car Buying Experience with Daniel Mallin at Jemca Toyota Reading.

Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5)

I recently had the pleasure of purchasing a used car from Jemca Toyota in Reading, and I couldn't be happier with the exceptional service I received from Daniel Mallin. From the moment I stepped onto the lot to the moment I drove off in my new car, Daniel's professionalism, expertise, and genuine dedication to ensuring my satisfaction were evident.

Daniel's knowledge of the vehicles in their inventory was impressive. He took the time to understand my specific needs and preferences, and then he expertly guided me through the various options available. What truly stood out was his honesty – he didn't try to upsell me or push me towards a vehicle that wasn't the right fit. Instead, he actively listened to my requirements and helped me find a car that perfectly matched my criteria.

Throughout the negotiation process, Daniel displayed remarkable patience and a willingness to work within my budget. He was transparent about pricing, providing me with all the information I needed to make an informed decision. I never felt pressured or rushed, which greatly contributed to my overall comfort and confidence in making such an important purchase.

Daniel's customer-centric approach extended beyond the sale itself. He made sure all the paperwork was handled smoothly and efficiently, and he even took the time to walk me through the features of the car and answer any questions I had. His attention to detail and commitment to ensuring my complete satisfaction were truly commendable.

In the end, my experience with Daniel Mallin at Jemca Toyota was nothing short of excellent. He turned what can often be a stressful and overwhelming process into an enjoyable and hassle-free experience. If you're in the market for a used car and want a salesperson who genuinely cares about your needs and preferences, I wholeheartedly recommend seeking out Daniel Mallin at Jemca Toyota in Reading. He's a true professional who goes above and beyond to deliver top-notch customer service.

I and my partner have bought two cars now from Jemca Reading, a CHR and an Aygo. On both occasions, the staff were very professional throughout the purchasing process. Weve gone back since for both cars annual services including a large warranty repair on the CHR, Jemca handled our warranty repair so well and even provided us a courtsey car for the 6 weeks they had the car. They showed a genuine concern for my experience throughout and were great to deal with. The two ladies I spoke to Hazel and one other were fantastic.

Booked a test drive for a CH-R at Jemca Toyota Reading on Sunday. Turned up at the time we booked and bizarrely we were told by the salesman that the company get "funny" if you test drive the car you wish to purchase as it would "add mileage". He then told us to test drive his own CH-R which was a different spec to the car we were interested in. We got into his car, which had his shoes and personal belongings thrown around in the back seat. We felt this was unprofessional and ultimately a pointless exercise. Prior to this experience were very interested in purchasing a car from Toyota, but were totally put off by this salesman's approach. We felt that he didn't think our custom was worth his while. During the appointment he repeatedly went into the office to "check something" for "2 minutes" a time however, we think he spent more time in the office than actually communicating with us. Lucky for us we had an very professional appointment with Citroen and have purchased a new vehicle with them.

Booked a 24 hour test drive....had it confirmed.
Arrived at Enfield this morning to be told no.
Very nice way to treat a potential customer 👎

4 days on No response from Manager.
No response from Toyota.

Very glad I never decided to buy a Toyota !

If you have a Supra DO NOT take it here. Garage is totally incompetent. I have a pretty much brand new 3000 Mile Supra. The car is almost totally brand new after driving 30 mins in it the car breaks down because of a battery fault which then caused the car to overheat (A common issue for the Supra a simple google would show you) Regardless it's an easy fix with a new battery. (After ringing Toyota roadside assistance who pretty much refused to come help btw) We put a new battery in and rescued the car. As a precaution and as the car was still under warranty the car went to Jemca for a health check. This is where the nightmare began. First the battery we had used to save the car from the motorway had to be swapped as it was not an official Toyota battery which is extra funny because the car uses a BMW one. The dealership couldn't source a battery and it was going to take weeks to deliver. So next day we went to BMW and got the battery for them. Then problem number 2 was that they would void the warranty if we did not wait for them to perform a pressure test. The kicker they needed some part to do this that had to get shipped in from abroad and was going to take weeks to get. Then the part arrived but needed a master tech to perform the test. Who knows what happened because they never answer the phone and promise calls back you will never receive but after a while I found out I had to wait for a special Supra tech to come down. He came and apparently signed the car off and it was good to go. (If only it was that simple) Now apparently the fan belt is making a funny noise and you guessed it that isn't getting done any time soon either. We had to complain and complain until some principal of Jemca has had to get involved to finally sort the issue. The Supra is arguably the flagship most expensive car toyota own and to Jemca it may as well be a spaceship. This is by far and away the worst experience I have ever had with a car ever

Jemca - Edgware Road.......

Superlative service from the whole service team....... From the initial telephone call to make the booking, to the vehicle handover after the inspection was carried out. Simon the call handler was most proficient, explaining the procedure of taking my vehicle to the dealership, to what will happen during the time my vehicle will be in the workshop. The entire service team were beyond reproach, helpful, courteous and above all polite, an absolute pleasure to take my vehicle to this dealership. Would highly recommend.

A notable mention to Aisha Paxton. A smiley cheerful lady, and most helpful.

Other main dealers from other brands need to take note.

Well done Jemca, a credit to Toyota.

Just purchased a new car from Toyota Jemca Croydon for the second time.

Truly first class service from start to finish. We were always kept informed and dealt with in the most pleasant and courteous way.

Super pleased with the Toyota cars, you get so much thrown in as standard, and the buld quality is excellent.

Thank you to everyone at Toyota Jemca Croydon for looking after us and for such a nice experiece.

Purchased a nearly new CHR from Paul at Reading and couldn't have been happier, great car, no pressure sales and would recommend.

Spending a decent amount of money is always a nerve recking experience but after being referred to Paul by a colleague at work will return when its time for renewal

DON’T BUY A TOTOTA (Yaris Cross Excel)
But if you must, don’t buy it from JEMCA, Colindale NW9

Ordered & waited for a brand-new Toyota Yaris Cross Excel recently.
I collected & paid for the car on May 4th.
It showed 24 miles on the clock, but the wheel arches, & all the areas that were immediately visible & if you looked, the entire undercarriage, was coated in thick caked mud.
There was a stain on the back seat, and the inside was dusty!!!
I was forced to wonder if they had run it through a farmyard, & put the inhabitants on the back seat…? Without any shame, or apology, they simply offered to have it valeted at my convenience.

I purchased the Excel version because the USP offered a kick action tailgate not available on the Sports Version, which offers a far superior interior. Torn as to which version to buy, I finally decided that the seats could be covered, but the tailgate facility was a valuable option.
Despite every single Toyota model in existence having a smart black interior in varying degrees of luxury, the Yaris Cross inexplicably only offers the cheapest & nastiest sludge brown seats, and similar ghastly mismatching sludge around the interior, despite the customers’ exterior colour choice., which is really does not compliment.

Within the first 5 days, the kick plate opening worked only about once in ten tries for me, as well for everyone else I asked, in frustration, to try it, & the computer screen said “NO” twice & refused to start. 11 days later they took it back, I believed in order to check the computer for faults, to replace the tailgate sensors, as well as to properly clean the car.

When I collected it again, the mud had not been touched! Neither had the interior been cleaned. They had simply, and barely, removed the stain on the back seat!
I was informed, with a straight face, that I was starting it incorrectly (!!!) and that the kick plate needed a foot to be waved at least 4 times & then to smartly step back to ensure it works!

The Manager offered me paltry compensation so that I could pay for another clean at a valet service of my choice, which I refused stating that on present showing I could do it better myself!
Instead, I requested Jemca to source, supply & fit acceptable black front car seat covers as more appropriate compensation, as I obviously had purchased a car for a facility they advertise, but do not supply in working order.

To confirm our conversation, as I am always advised to do, I put the entire scenario, and our agreement, in writing in an email. One week later, despite this email, & a follow up phone call, I have been completely ignored. Are they waiting for my consumer statutory rights to expire.

TOYOTA has a lot to answer for, interior design aberration for one model only (??) & for advertising facilities that don’t work as reasonably expected, &/or expecting the customer to be performing a “dance” to open the boot, when the facility is offered to allow you to be able to open the boot when your hands are full…….
and JEMCA for appearing to believe that it is perfectly acceptable to offer customers a brand-new car fresh from a visit to the farmyard & then ignoring all else, as now the customer has paid, is of no further value.
All this for a car that costs well in excess of £30,000…..
My last Toyota bought from same dealership, gave me nearly 21 years of trouble free ownership. This new purchase has given me nearly 21 days of total hassle!
And looking through the Trust Pilot site, I now wish I had read previous reviews as it seems I am not alone!

Fantastic service from Sam at Bracknell this afternoon. After a terrible experience at a different branch earlier that day I was almost put off buying a Toyota car but Sam changed my entire opinion on this and gave fantastic and honest customer service. Thank you Sam.

Jemca Toyota Bracknell. Excellent through out! from the customer service in the showroom, to the Sales Team and the Service and Parts teams. Everyone is really helpful and friendly and the customer service is always excellent. I recently purchased a new vehicle and Mark & Liam in Sales were 10/10 with all their help & support and after care, as always. I've always been a big Toyota fan, along with the family and we have never been able to fault any of the many cars we have purchased over the years from this dealership. A big thank you to all the staff!

All services have been excellent but recently I needed body work as someone had gone into my car while parked so maddening but Jemca Toyota were wonderful coming to house for assessment picking car up and returning flawless workmanship and also dealt with my insurance company too

I feel that Jemca Edgware Road are not offering the quality of service that might even be considered adequate. They make it feel like once you’ve purchased their obligation is fulfilled and have a very cavalier attitude towards their customers.

After test driving and speaking to one of their sales persons, Melvyn Weekes, I agreed to purchase a Used Dealer Approved Toyota RAV4 Hybrid on a 68plate. He completed the paperwork on Monday and I was told the car was to be ‘prepared’ before I can take it home 3 days later on Thursday evening. I paid for the car as per his request and asked him to keep me informed on the timeline for the collection of the car. He didn't reply to emails or phone calls till a few days later.

On the collection day, I called to make sure and was told that he wasn’t working that day but one of his colleagues will be there to do the handover of the vehicle. On arriving for collection, the car was not fully ‘prepared’, the service history and the MOT records were not present and the interior detailing not done satisfactorily to car dealer standard. His colleague told me that he has spoken to his ‘manager’ and that I should come back tomorrow (Friday) to collect the car. I was told that somebody will call me. On Friday another colleague of his, Kaviyan called to say the car is ready for collection. It took another 3 hours for final delivery of the car with the jack spanner missing. (I had to pay for the spanner on Kaviyan’s insistence and am still waiting for a refund)

I had to call and email on multiple times and each time I called or emailed on the status of the various pending documentation and refund, I was told Melvyn would call me back (they gave me so many excuses; he was with a client, he was in a meeting, he wasn’t working that day… just to name a few...) sometime he would response.

Do NOT use this dealership! They are dishonest, unreliable and have very poor customer service….

Jemca Toyota Hendon - the worst place you can go ever.
I had the worst experience with them and I want to warn everyone who’s planning to service the car there.
I left my van there to change a hose from the air cooler. They changed a sensor (and charged around 400 pounds) without changing the broke hose and obviously the van was still broken (no power) , so I went back. They kept it for nearly 4 weeks .. saying that needs investigating.
At some stage they ask me to pay 11 hundreds to change the air cooler and the hose . I said ok- just make it work. After 4 weeks I picked up the van and paid the money. But the car wasn’t touched , nothing changed.
I called them and they said that I had to do the “alignment” on the van first,(even if I never needed alignment) , then comeback to them. I went back their garage and I asked why did they charge me if nothing has been done. The lady at the desk apologised and she said that a technician will come to talk to me. After 40 min the technician decided not to come.
I asked for the manager and after a while , he came to see me. I asked him why I paid the money if nothing has been done on my car.
He looked on the “invoice” and he said that he’ll investigate and will let me know. Funny enough, on the invoice I had 2 light bulbs changed, and a hose Bracket- (but not the broken hose). That cost 11 hundreds!! One of the lines from the invoice showed a screw (60pence) charged 300!!!
Obviously the manager never called back and they didn’t give me the invoice back.
I went to a normal garage after and they sorted out my van in 30 minutes- new hose.
Please stay away- Hendon Jemca Toyota are a disgrace.