The equipment is the oldest I’ve ever seen and I’ve been using gyms for the past 25 years. I’ve never seen a member off staff, machines don’t get cleaned and the benches are far too close together to... Näytä lisää
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Overall experience has been great since joining the gym 2 weeks ago. The only reason that I did not give 5 stars is the fact there there seems to be a lot of equipment getting broken that does not... Näytä lisää
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I've never really stepped foot in a gym before so I had no idea what to do or expect. I had an induction with Shannon on Monday who put me straight at ease. She was so friendly and took the time to ta... Näytä lisää
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Changing room is a bit small. A sanitary water dispenser is missing. They currently have a water tap, which others can drink from it directly despite the sign asks to fill bottles only. Paper towels... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä JD Gyms - Glasgow South
Yrityksen kirjoittama
Yhteystiedot
Crown Street, G5 0TG, Glasgow, Scotland, Yhdistynyt kuningaskunta
- 1942914914
3,2
Keskitasoinen
264 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Five stars to the two new cleaners(…
Five stars to the two new cleaners( team members) at JD Gym Southside Anna and Jack. Very dedicated and committed and hard working.
Keep up the great work!!
30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Machines all have broken or old…
Machines all have broken or old equipment, the gym is dirty af, studio closes at 10 so late workers need to stretch their ass outside, pin only works once so if you’re in there past 10 and forget your pads or tampons too bad, the cleaners not there anyways. Basically paying £30 for a load a shxt
10. maaliskuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
The place stinks
The place stinks, smells awful, a bad smell makes you want to vomit as soon as you pass the barrier , machines always not in use coz broken , Males changing room is dirty , staff are rude and they act weird !!!!
6. huhtikuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on glasgowsouth@jdgyms.co.uk
With regards to broken equipment, Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
We are sorry to hear that you have found the staff to be rude, this is not what we come to expect at JD Gyms and would like further information so that we can look into this. Please could you email the manager of glasgowsouth@jdgyms.co.uk and explain the circumstances so that this matter can be resolved.
Best wishes
The JD Gyms Team 💚
Few niggling issues
I had problems with my qr code entry and had to ask gym staff to let me in. The Gym staff weren't aware of the Gymtrackr app which allows users to track their workouts and save the results from the True machines onto Strava, which is an invaluable peice of information worth sharing with all gym members. I approched a staff member about this and got strange looks!! The changing rooms need biggar benches as people need this when changing. I was also annoyed that there was no toilet roll on quite a few occasions since joining the gym. Apart from this, I like the layout of the gym and like the machines and sauna and the gym atmosphere.
26. maaliskuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
You get what you pay for
No wipe-down facilities, and people sit in the sauna fully clothed - absolutely bonkers! - and the staff could not care less. Get what you pay for, eh?
20. maaliskuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
BAD first impression
BAD first impression!
Ive only just joined, Ive been in maybe 3 times.
- The SMELL in the gents changing rooms was unbearable, I joined with plans to use the Sauna, with that smell I can't bring myself to go anywhere near it.
- The dumbbells section is an absolute STATE, it's not tidied or organised in any fashion, no clear marks of where weights should go, and staff obviously make no effort to tidy it.
- The gym does not seem clean at all, I keep seeing dust and fluff in corners, and around machines.
- Only one of the stair master machines works, the second has no out of order sign on on, do staff even know its not functioning?
- Staff do not come across as approachable, or the small number of staff I have actually seen.
- All the cable machines I have used, or any machine with selectable weights, are missing almost all their stickers, so maths and guesswork are required to track workout weights.
- No cleaning stations, wipes, or anything in the gym.
On a positive note, plenty parking, and a good selection of equipment albeit does not feel very well maintained.
18. maaliskuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
JD in South Glasgow
JD in South Glasgow, the customer service is rubbish. I was in like a few minutes ago and I have tried to scan my code and the QR code was not working so I pressed the green button to buzz for assistance and then there was this lady she just came outside straight away and tell me “Ican’t let you in I can’t help you if you need anything you need to call from nine 9 am to 4 “and I was like did you even listen to me or ask me how you can help me? she was like just look at me like she was a little bit racist. why she wouldn’t help me she could just ask me How can I help you or whatever but she didn't .She just went straight away and says like I can’t let you in .I have pay a member ship to be ignored and humiliated by jd or what? I tried to email them more than 10 times, but there was no response and I don't have access to the gym .
25. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Glasgow South
Hi Sarah
Thank you for taking the time to leave us a review.
We are very sorry to hear you had a less than positive experience. We would like to hear more about this to enable us to look further into the circumstances and to resolve the matter.
Please could you reach out to the General Manager on glasgowsouth@jdgyms.co.uk and explain the main points as you have done in this review?
Many thanks
The JD Gyms Team
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym! We hope you continue to enjoy your fitness journey with us 💪
Best wishes
The JD Gyms Team 💚
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave us a review.
We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. We're so pleased to hear you are enjoying your experience with us 💚
Best wishes
The JD Gyms Team
Gym equipment modern and up to date…
Gym equipment modern and up to date friendly staff very clean and hygenic
14. maaliskuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Too small and too busy too hot dumbell…
Too small and too busy too hot dumbell rack is all over the place lasted 3days and went bk to my old gym
7. maaliskuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for your review. We are sorry to see the 1 star.
We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚
Best wishes
The JD Gyms Team
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for leaving a 5 star review! It's great to hear your enjoying using the facilities! We will be sure to pass this onto the team!
Best wishes
The JD Gyms Team 💚
The gym is huge
The gym is huge - really well equipped I’ve only been going for about a week but the quality of the kit is good and looks clean. Lots of parking too. The entry is via a QR code. The only issue is if you forget your phone you can’t get in perhaps a hybrid PIN code or QR code system might be a better idea plus not everyone owns a smart phone. I know I’m being picky but otherwise the gym is good and convenient.
2. maaliskuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for leaving a 5 star review! It's great to hear your enjoying using the facilities! We will be sure to pass this onto the team!
Best wishes
The JD Gyms Team 💚
Far too much missing/broken equipment
Pins missing from the machines rendering them unusable, handles for machines that can be changed also missing making it hard to do an exercise correctly/impossible to do and free weights not put back correctly so very difficult to find a pair of the same weights.
2. maaliskuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for your review.
We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask!
If you find pins are missing please do reach out to the manager who should be able to supply more for you. The email address is glasgowsouth@jdgyms.co.uk
Best wishes
The JD Gyms Team 💚
Great gym but no paper towels to wipe…
Great gym but no paper towels to wipe down the equipment!! Absolutely disgusting in this day and age (even before COVID who wants to sit on a sticky bench after someone's used it drenched in sweat 😅🤢). A quick fix for the management surely - would have been 5* otherwise!
25. helmikuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave your review.
The cleaning stations in our gyms have been removed. These were first introduced during the pandemic when Government restrictions required us to do so.
Since all restrictions were lifted some time ago, we have been gradually returning to our normal operations, with the cleaning stations being one of the last remaining measures. We have however, provided extra bottles of sanitiser around the gym and we do encourage our members to bring in their own towel to clean off the equipment after use.
Alongside this, we also have cleaners in the gym who frequently clean the equipment and work to ensure a high standard is maintained. If you do notice any equipment needs a wipe down, please let a member of staff know.
Best wishes
The JD Gyms Team 💚
Need to provide wipes
Could you provide some wipes? There is nothing to clean the machines after use and it is not enjoyable to train in each others heavy sweat .....
It is also a busy gym, having machines working would be a + ...
But that, it is a nice gym
19. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave your review.
The cleaning stations in our gyms have been removed. These were first introduced during the pandemic when Government restrictions required us to do so. Since all restrictions were lifted some time ago, we have been gradually returning to our normal operations, with the cleaning stations being one of the last remaining measures.
We have however, provided extra bottles of sanitiser around the gym and we do encourage our members to bring in their own towel to clean off the equipment after use. Alongside this, we also have cleaners in the gym who frequently clean the equipment and work to ensure a high standard is maintained. If you do notice any equipment needs a wipe down, please let a member of staff know.
Best wishes
The JD Gyms Team 💚
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Best wishes
The JD Gyms Team
Lots of broken equipment
My first experience of the JD Gym wasn't great. The first 5 machines did not work - 3 bikes and 2 cross trainers. I have been back a few more times and the same machines still don't work plus even more now! They turn on however there is no resistance when you turn it up.
I have been to 1 class so far. It started 15 minutes late because there was no one to unlock the door. The class was really good when it started though.
Overall my first impressions are bad of JD Gyms. I don't know if I was continue my membership after this month.
31. tammikuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thanks for leaving us some feedback. We are sorry if we have some equipment out of order at the moment, we're working to get that back in action as quickly as possible!
With regards to the class starting late, it sounds like this may have been a one off. We hope that you are able to give us another chance to impress you and this hasn't fully put you off 💚
Best wishes
The JD Gyms Team
Loved the gym the sauna and cold water…
Loved the gym the sauna and cold water shower is a deal breaker
28. tammikuuta 2024
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐ We are sorry to hear the water was cold. This will be fixed in no time but we will double check for you.
Best wishes
The JD Gyms Team 💚
Vastaus yritykseltä JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave us a review.
We aim to deliver a fantastic experience, so that everyone can find their fit. Many thanks for providing us feedback.
Best wishes
The JD Gyms Team 💚
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