JbhifiArvostelua 

For the first time I ordered a product at JB Hi-Fi. I paid for express delivery - with the promise it would be delivered the next day. Today I am waiting for the delivery. The parcel did not arrive. I contacted JB Hi-Fi's Courier. They said the parcel will take at least another week before it is delivered. What is the point of paying for express delivery if it takes longer than it would have if I had paid for regular delivery? JB Hi-Fi are responsible for their supply chain. This was the first - and definitely last - time I have shopped with JB Hi-Fi. In future I will be avoiding them. Extremely disappointing.

I purchased a game and they sent to my wrong email. I tried along 4 months to get the code but they can’t manage that really simple task. I hope never more buy anything from jb hi fi

Ordered a product (small tech item) for delivery, as it wasn’t available at a store near me. Paid for the most expensive delivery option. To be delivered today. The quoted delivery window gradually moved from 8:48am earliest, to the last being between 4:14 and 6:14 pm.
At 5:03 pm I get a message that delivery was attempted unsuccessfully, and they will let me know where to collect it eventually.
I was home and very near the front door ALL DAY. If anyone comes to my door, my dog barks. Not today. Absolutely no way they came here. No card was left.
Why should I pay for such a fake “delivery” service?
UPDATE - the shifting delivery times began again next day, 30 Jan. No further mention of attempted delivery. Delivery time on SMS started at 9:50 am, then drifting later and later, until parcel finally delivered at 1:33 pm.
Happy it is over. Will never use JB Hifi delivery again. They used Team Global Express.

Attended JBHIFI at Carousel on the 24th Jan 2026 and Mathew assisted me with my query regarding my faulty Charge 6 FitBit. He did not weigh me down with senseless excuses, as has happened here in this store, in the past. What a delightful and patient young man. Professional and friendly. I used to dread coming into JB HIFI but Matt and Joel make the visit worthwhile. They didn't try to fob me off to "squaretrade". Joel has moved on now. I will always remember Joely's sincere and caring attitude. Thank you both for caring - you are both champions.
Love your work - Misty :)

JB Hifi sells Electrolux vacuum cleaners that they know don’t have replacement filters available in Australia! Very dodgy. Now I am stuck with a 6 month old vacuum cleaner in perfect condition that I need to bin. This company will do anything to make money.

I received assistance from a team member in the tech department and was pleasantly surprised by how knowledgeable he was about the different speaker options, which made the decision well informed and easy.

Very disrespectful attendant at the paying counter today at 12:23 in Bendigo.
Very snappy and extremely rude and condescending.

Also, person on the floor was not helpful and didn't appear to care about any of my queries. Very offhand.
Very disappointing and upsetting

This has been the most frustrating online shopping experiences.

My delivery window was clearly scheduled between 12:00 PM and 2:00 PM, yet I received an SMS at 8:15 AM, followed by another at 8:30 AM stating the parcel was “unable to be delivered.”

I had two colleagues in the office from 8:00 AM, both of whom confirmed that no one attended, no doorbell was rung, and no card was left in the mailbox.

What made this even worse was JB Hi-Fi customer service’s response. After contacting JB Hi-Fi for support, I was told that I could call an Uber! That is an incredibly unprofessional and disrespectful response for a paid delivery service.

Update: Tracking now shows “Check address – held in depot.” The parcel was scanned at Woolloongabba and marked “Unable to locate delivery address,” which strongly suggests no delivery attempt was ever made.

This is not a delivery service, and the lack of accountability from both the courier and JB Hi-Fi is completely unacceptable.

Had to wait 3 hours to talk to a customer representative just to cancel one order! If you want to talk to them without having to call the wait time is 3-5 days. They most likely only have one person working the phone. The worker, however, was very efficient and it only took around 2 minutes to cancel the order.

JB-Hifi Blacktown NSW staff Ms. Izzy called me whem I left my wallet after purchasing a product. She was very polite informing me and I was not even aware I left it there. All of its content and $600 cash are all there. Thank you so much. Great experience!

I left my Christmas shopping super last minute this year and accidentally added the wrong items to my cart. Thank goodness the customer service team helped me amend my cart and get everything delivered just in time!!

Worst online customer support I've ever experienced. Days to reply and when they do, can't solve the problem. Now apparently, I can't be refunded (even though I took the item into store) unless I fill out a fkn form? I am so sick of these idiots.

This is very very unreliable If you order online for click and collect they do not have many items in the store they say there is stock but when you purchase the delivery is days away I have been waiting a week this is false and misleading advertising I urge everyone to make a complaint to the ACCC (i have you donit online) to investigate this scam behaviour.

I ordered an iPad from JB Hi-Fi in early December after it was listed as available online. After placing the order, I was later advised the item was actually on back-order with no confirmed ETA.

Over the following weeks, I received no proactive updates and had to repeatedly chase the matter myself. When I finally called customer support, I waited over 2.5 hours on hold before speaking to someone. By that point, the only option offered was cancellation, as there was still no clarity on when (or if) the item would be supplied.

What made this particularly disappointing is that I converted Qantas Points into JB Hi-Fi gift cards specifically for this purchase, based on the item being shown as available. Those points cannot be reversed, and when the order could not be fulfilled, the refund was required to be split back into the original payment methods, leaving me with a gift card I no longer wanted to use.

JB Hi-Fi did offer a small goodwill gesture and refunded the shipping costs, which I acknowledge. However, this did not meaningfully address the overall experience — missed opportunities to buy elsewhere, extended uncertainty, and excessive effort required just to get answers.

I’m sharing this so other customers are aware that items shown as available may not be in stock, and that resolving issues can require significant time and persistence. Unfortunately, this experience has left me with reduced confidence in purchasing high-value items online from JB Hi-Fi.

purchased a speaker for my computer with jb hi fi online today. After 35 minutes online i asked to cancel my order - i wanted to upgrade to a better quality jbl speaker - but was told i was too late; must be the fastest processing speed in the history of online shopping (that's not a compliment jb hi fi). Anyway, to others, be careful (JB-24452949) Sony Ult 1.

Always good to deal with instore. Everyone is always helpful although sometimes it’s lengthy to wait for a staff member.

If I could give zero stars, I would. This has been the worst customer service experience I’ve had. Ten days with no delivery, no clear communication, and a complete lack of accountability. Every interaction felt dismissive, and the attitude I encountered was next level disappointing.

Save yourself the stress and shop elsewhere. The Good Guys offer fast delivery and genuinely excellent communication.

A word to JB Hi-Fi: brands come and go, but service is what makes them last.

JB Hifi ain’t Amazon, far from it. An ordered item didn’t arrive and they’re nonchalant about it. Just said it was sent and basically implied that it’s not their problem anymore. Forget about getting a refund.

Gabriel at Hoppers crossing JB was extremely helpful. He provided knowledgeable answers and professional top tier customer service.

Worst online experience ever and worst customer support (they are nice on the phone but being nice and friendly doesn’t solve my problem)
4 weeks and still haven’t received my order they can’t even find it. Its somewhere they just dont know and omg if you’re crazy enough to call them or try to contact them on chat minimum 2hours wait for your problem not to be solved and if you expect follow up you’re dreaming.
Update now they confirmed that its lost. 🎉 lets see how long replacement or refund process will last over all till now 6 weeks since I ordered l.