Invitation Homes Arvostelua 

Worst company you want to rent a home from. These people are like communists. At the beginning they make feel like a king and very welcomed, and after they get you hooked on a lease they treat you like shit. Nobody ever answers the phone to solve your problems. Only some customer reps from the middle east that don’t do anything, just take a message to pass it along which never gets replied btw. The representatives that they assign to you at first disappear and you never hear from them again. They force you to take a cable and internet company of their choosing as well as all the other utilities and pool maintenance at whichever price and you can’t do anything about it. They force you to pay a/c filters every month even when you are supposed to change it every 3 months. They will send a million companies to fix anything that gets broken in order to save money instead of replacing it while you are not getting to use it. They always give the reason to the vendors or anyone else but you, in their minds the tenants are liars and people who are begging for attention or care instead of the main source of every salary in that goddamn company. And last but not least, don’t expect a penny back from your security deposit. No matter how spotless you leave the house, they do the inspection after you are gone which I suspect should be illegal, so that they can make up damages in order to keep the deposit. These three years with them was hell on earth. So if you are remotely considering renting from these demons, think again.

Invitation Homes is great because they schedule periodic visits during which we can express concerns or issues. For example, we conveyed that our garbage disposal sounded backed up and during this visit, the rep submitted a ticket and the next day the plumber came out for the repair. We're very happy that this company cares about the property it manages because we have had experience where they do not, in Florida so this is a breath of fresh air and alleviates our anxiety. Thank you so much!

While I’m not always %100 happy with Invitations Homes I am pleased with the work that was recently done to fix a problem with a dehumidifier that stopped working. They sent out another tech who solved the problem and fixed it and explained what to do the next time it stops working. Thank you Idris.

After renting over a year you will be charged for maintenance visits, that are not caused by you. PLEASE make sure you document everything at the time of your move in and take photos. I have received over $200 in maintenance fees.

I have been living in a wonderful IH home for 11 years now. I have been treated very well by the staff of IH. The IH techs are really great. Even in times of emergency maintenance, they have not failed me. I was in the hospital after having a heart attack when my kitchen sink developed a leak. They fixed it quickly, cleanly, politely and understood I was moving slow in recovery. I can't say enough about the time I have had with IH.

You can go find my precious 2 star review back around May about all the trouble we went through with damn near every amenity. After posting that review my phone got some attention from Invitation Homes talking about reimbursing us for all our troubles, our person will reach out to you Wednesday when she’s back in office, all the excuses. They still ordered a wrong dish washer for us when one finally came in. Reordered a new one to fit which took another couple of days to get there. So we hand washed dishes for about 3 months. Which again, not a problem, IF I don’t pay for a dishwasher. The only reason I bumped it up to 3 stars is because a service technician was awesome who came and installed our dishwasher and was the one who knew which dishwasher we needed. And Tina, whatever section she works with in the company seemed to communicate pretty well. But in the Aurora area, I’m not sure who’s running it or in charge of it, but they need some help. They’ve stopped reaching out, we were NEVER reimbursed for any amount of money. The only communication we’ve gotten was an email with our car parked outside the garage because I had been loading tools in the back and hadn’t moved it yet and that would violate an HOA fee.

Our leasing specialist Shakia was amazing. As soon as she passed off our lease the trouble kicked in immediately. The AC was identified as completely broken during orientation walk through on 5/29/26 and maint ticket opened by Invitation same day. Here we are on 6/22/26, 25 days later, with still no AC, 87 degrees in the house and no one will contact us nor approve the repairs to the AC company. They continually close the maint ticket, most likely to get around NV State Law that landlords have 48 hours to fix AC. No one will help us or even return our calls nor the AC company's calls. This is our introduction to Invitation. We are heartbroken that we are being dismissed and no one cares.

We have only lived here for 3 months and have already had 3 major maintenance issues and a big billing issue. All of the contractors who have come to clean up the issues have been nothing but lovely, helpful people, but Invitation Homes participates in some scummy practices. If I could give them 0 stars I would.

Run don't walk!

Zero stars is appropriate for this Company!!

I have been a resident / tenant with Invitation Homes in South Florida, and my experience has been extremely disappointing. It is a constant battle to get assistance with basic property maintenance and upkeep. Requests for exterior painting, replacement of deteriorated mailboxes, and replacement of aging, oversized appliances are often ignored or delayed for extended periods. Even when maintenance requests are submitted, there is little to no follow-up on recurring or unresolved issues, leaving tenants to repeatedly report the same problems.

One of the most frustrating aspects of renting from Invitation Homes is the annual rent increase of 3% to 4%, which appears to be completely non-negotiable. Even during the COVID-19 pandemic, when many families faced financial hardship, the company continued imposing the same rent increases without consideration for residents' circumstances.

Communication from upper management is virtually nonexistent. Concerns, complaints, and requests for escalation often go unanswered, creating the impression that resident satisfaction is not a priority. The lack of accountability and responsiveness from leadership only adds to the frustration of dealing with ongoing property issues.

Additionally, Invitation Homes' billing practices raise serious concerns. Residents are charged for items and services such as A/C filters, Smart Home features, and now internet services, regardless of whether these add-ons provide meaningful value to the tenant. These charges can feel excessive and unfair, especially when basic maintenance and customer service expectations are not being met. What they consider "minor" maintenance costs or deemed neglect by the Tenant will be charged to your Account and you are strong armed to pay these fees as they become a mandatory cost included with your Monthly rent.

Overall, my experience has been that Invitation Homes prioritizes collecting additional fees and increasing rent over maintaining properties and addressing resident concerns. I would strongly encourage prospective renters to carefully review all fees, policies, and maintenance expectations before signing a lease.

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UPDATE
Invitation Homes never sent a follow up email to address their negligence just another example of the non customer service you will experience with dealing with this Management Company.

This is the worst property management company I have every seen!! If I could give less than a 1 I would!!

They do not allow you to speak with your property manager. They charge you for things they cant explain and threaten you with eviction if you dont pay these strange fees.

David did an excellent job in guiding us through what to expect with our move out. He pointed out what we really needed to focus on and what wasn’t our responsibility, and was clearly knowledgeable of what would be needed to maximize the return on our deposit.

Since 2022. The worst. Maybe you get in a house that will last your lease. If you don’t, you will pay thousands. If i worked at Invitations Homes i could not look my daughter in the eyes. Look Invitations Homes lawsuits. They did not change after that. Do it if you like the location, but you will pay. You will pay with your wallet and your patience. If you are desperate take the other choice.

And if I get a dumb response below. Its just show. Not real, just for the website this review is on.

they answered below. i did not get reached out too. its all lies. terrible company. again and again.

What inbox? my email? I got nothing. And today the 30yr old fridge with 20 bandaids freezer just went out, and I will tell you the process; we called for an emergency (we just went meat shopping for the month) the freezer is not freezing anymore. The fastest you can get help is the afternoon of the next day… maybe. Then someone will come here just to take pictures and leave, we won’t hear from anyone again until we call again and start the process all over, trying to communicate with someone that you can’t understand in a call center overseas. They will put in for another maintenance visit, then a different guy will come to take pictures and leave. Then we will probably have to call again to make another maintenance visit but this time tell the person you can’t really understand that two people already came out here to take pictures. Then maybe, hopefully they will send out a repair guy (for the 30yr old fridge) then he takes pictures and has to contact the Tampa office to see if they want to fix it or replace it… they will say repair if possible of course to save money, they do not care about the tenant. Then he will have to order the parts, then we wait for the parts to come in. Time will go by and we will have to probably call again and try and relay the message of what the process has been already with the call center overseas. Another “maintenance visit” will be made, and we will pray that the original vendor still does work with Invitation Homes since he knows what is going on. Then maybe, hopefully that vendor makes time in his schedule as soon as possible to fix the freezer. Now this was an emergency maintenance call. I will have to throw away about $400 in meat because the emergency maintenance call took 2-3 months to resolve. And that has been the process with everything that has happened so far. And along the way you get lied too, just to get you off the phone. This is the west coast of Florida, I hope its better other places.

Update - they did send a repair guy, he rigged it to last a cpl days. he said we need a new fridge (surprise). but he has to send in his info to Invitation Homes and now we wait… the message we got back from Invitation Homes was someone will contact us for a fence replacement. So that would be weird if a fence guy shows up to fix the fridge. I do hope other people in my area doesnt have to deal with overseas call centers and landlords that treat you like garbage (i never missed or was late on any rent payment, ever).

For more than 10 years, Invitation Homes has owned a rental property in our Burnsville neighborhood, and the condition of the property has steadily declined during that time. What was once a respectable home has become a constant source of frustration for neighboring homeowners.

The property is routinely overgrown with weeds. In fact, there has been little to no grass on the property in recent memory—it's essentially an entire yard of weeds. Tree limbs, branches, and other debris are frequently left piled around the property, including under the deck, and garbage has been a recurring issue for years.

The problems go beyond basic maintenance. Police have been called to the property for loud parties, and the city has documented multiple code violations and infractions. Despite repeated complaints and attempts by neighbors to work cooperatively with Invitation Homes, little has changed.

Several neighbors have contacted Invitation Homes over the years seeking a reasonable, neighborly resolution. We have explained that this is a community where residents take pride in their homes, maintain their properties, and care about protecting their investments. Unfortunately, Invitation Homes has repeatedly made promises that were never followed through on.

Based on our experience, Invitation Homes appears far more focused on maximizing rental income than being a responsible property owner or a good neighbor. The company's lack of accountability and failure to properly maintain its property has had a negative impact on the surrounding neighborhood for years. I would strongly encourage anyone considering doing business with Invitation Homes to carefully evaluate whether this is the type of company they want to work with.

4076 Ensign Ave N New Hope, MN 55427 (Do not rent this property).

Original rent was around $2200 and now they raised it to $2600. No improvements have been made and the house is in poor condition.

Worst rental experience to date. Home was definitely not taken care of. Several issues were identified before moving in and zero were addressed. Continued problems with lighting, electrical outlets, dry and washer hook up issues, sewage cap not being secured which resulted in the basement being flooded. No filter in the HVAC unit when we moved in.

Maintenance hotline is a joke at best. They use AI bot to submit work orders that often get things wrong.

After the first year they attempted to raise my rent by $400 citing no other reason than wanting to make more money. They made zero improvements on the home.

The City of New Hope fined them for not completing annual inspections. It turns out that there were several safety items out of code and it took them months to fix them.

My shower wall literally started to cave in and it took them over a month to fix it, then I had to submit a sperate work order to have the plastic barrier and door put back on.

The basement flooded four times in 2 years and the door was never put back on.

A leak was found in the roof and fixed, but no one ever came back to follow up resulting in continued damage to the ceiling in the bedroom.

Your rent will never be the same from month to month. They charge several hidden fees such as smart home fees. I had 9 chargeback fees on one month for utilities.

I terminated my lease early due to the safety/health concerns with the house after submitting 45 work orders in two years. and they still charged me $4500.

Do not trust this company. Do not rent any property from them.

I would never recommend renting from Invitation Homes. We moved into our home in 2019, and the property was not clean or well maintained. The front yard already had an overgrown bush when we moved in, but years later they trimmed it and charged us for it. We felt it was unfair to be billed for something that existed before we became tenants.

To make matters worse, we mailed our rent on time, but because we disputed a maintenance charge, they returned our rent payment and added a late fee. We pay over $4,000 a month in rent, yet we were treated like our concerns didn't matter. In our experience, they care more about collecting fees than taking care of their tenants.

Do you know why we stayed with Invitation Homes Leases? It comes down to the incredible humanity and understanding of their team when life gets tough.
Lately, keeping up with the rising costs of rent has been an incredibly heavy and stressful burden for our family. It is easy to feel like just a number to a large company, but the Northern California team proved they truly care about the people living in their homes.

Our Northern California Renewal Specialists, Tammy Haskin and Lisa Ramsey, went completely out of their way to listen to our situation, advocate for us and keep our rent affordable. Thanks to their genuine empathy, dedication, and hard work.

With their help it was a massive blessing that gives our family immense peace of mind and financial relief. If you want to know what makes a housing company stand out, it is having people like Tammy and Lisa on your side. We are so incredibly grateful for their kindness and support!

I put in a work order and invitation homes is very quick to reply and got someone here quick.

S/o NYLA for getting the business cleared been dealing with this for 2 months and it’s still not resolved !! but she did more than she had to unlike the rest of them. Front Office in Houston needs to do better!!!

I am extremely disappointed with my experience with Invitation Homes.

I have lived in my home for many years and recently submitted maintenance requests regarding the condition of the carpet and walls, which I believe are the result of normal wear and tear after being in the home with a long of occupancy.

After I filed a complaint, a maintenance manager contacted me to discuss the issues. During that conversation, I was told that the concerns I raised were considered normal wear and tear and that I would not be responsible for the cost of the repairs. Based on that information, I believed the matter had been resolved.

To my surprise, I was recently charged for painting and carpet-related work despite being told I would not be responsible for those costs. I was also charged for carpet cleaning that was authorized through the maintenance department. After the cleaning, the carpet was left with significant staining and a persistent odor, yet I was still charged for the service.

What is most frustrating is the lack of consistency and accountability. I relied on the information provided by management, only to later find charges added to my account that directly contradicted what I had been told.

As a resident of more than so many years, I expected better communication, transparency, and customer service. Instead, I am now having to dispute charges that I do not believe I should owe. I hope Invitation Homes will review this situation, honor the commitments made by its management team, and remove these charges. You’re also not able to reach anyone, all your calls are routed to a customer service center, and when you do speak to someone, nobody’s willing to give out their name or their phone number, so you have no idea who to contact, no property Manager, no information, nothing.

Based on this experiences, I cannot recommend Invitation Homes.