Invitation Homes Arvostelua 

Properties are poorly maintained. Possible mold in my house because they refuse to get anything tested

⭐ 1 Star — Extremely Disappointing Experience With Invitation Homes

I would NOT recommend renting from Invitation Homes based on my experience.

From the moment we moved into the property, we encountered numerous issues, including an unpleasant odor, plumbing problems, a dirty home, and problems with the dishwasher and cabinets. These were not issues we created. They existed when we moved in, and we documented several of them through emails and photographs.

Despite these conditions, we maintained the property to the best of our ability and left it in better condition than we received it.

What made this experience even more frustrating was the move-out process. During the pre-move-out inspection, we were informed that we were required to hire professional house cleaners, carpet cleaners, and potentially painters, and provide receipts proving these services had been completed. We were also told that failure to meet these expectations could result in additional charges, even for something as minor as dusty blinds.

I have rented homes before, and I have never experienced a move-out process quite like this. The expectation seemed to be that we should return the property in a condition suitable for the next tenant, despite the fact that it was not provided to us in that condition.

I fully acknowledge that we mounted televisions and that certain walls may require patching or painting. I have no problem accepting responsibility for legitimate damage we caused. However, I do have a problem with being expected to correct preexisting conditions or pay for services that go beyond our actual responsibilities.

During the inspection, I specifically brought up the unpleasant odor that had existed since we moved in. The inspector stated that he could not smell anything. I also informed him that we had documentation and photographs of the property’s original condition.

Before leaving, the inspector promised to send an email detailing exactly what needed to be addressed before move-out. That email never arrived.

I subsequently sent an email expressing my concerns to multiple Invitation Homes representatives who had previously communicated with us regarding the property and our lease. As of this review, I have not received a single response.

The situation became so unpleasant that we chose to move into another residence while still financially responsible for the previous one. We were willing to pay rent in two places rather than continue living in that house. That alone should speak volumes about our experience.

At this point, my concern is no longer simply about the security deposit. It is about accountability, communication, and how tenants are treated.

Tenants should not be expected to return a property in better condition than it was provided while legitimate concerns about the original condition go unaddressed.

My advice to anyone considering Invitation Homes is to document EVERYTHING. Take photographs before moving in, keep every email, review your lease carefully, and make sure you understand the move-out expectations before signing.

Unfortunately, our experience with Invitation Homes has been extremely disappointing, and I would not rent from this company again.

Completely runed by A.I.; nobody answers the phone, your call is immediately pushed to a messaging system and then a whole list of options are said to be everything but trying to connect to a realtor agent.

I also requested a tour and they want your identity. This has scam written all over it!

For those looking to move under a tight schedule, I wouldn't waste my time with Robotic responses and endless wild goose chases.

Invitation homes is an absolute nightmare!!!! Upon signing a lease for $3400 monthly hidden fees for pet rent $80, smart home rent $45, hvac filters $10 etc. To make matters worse when someone hacked my bank account which cause fraud preventing measures by the bank invitation homes was notified of said issue they froze our abilities to make payment via bank or debit to which they said someone will call you back as soon as possible we marked this as an urgent matter. No one will ever call you back I have called for 4 straight days trying to get assistance only for them to spew the same scripted sentence over and over only to get nowhere and be hung up on. This company is a scam and a fraud fluctuations in fees and rent as they see fit, poor service and extremely rude staff

Invitation homes representative, Orthell, was amazing. He was professional, friendly, and knowledgeable. He totally set us up. I really hope we get him for our next annual visit.

I would NEVER recommend Invitation Homes. We pay nearly $3,700 a month in rent, maintain the property, and pay on time, yet the way this company treats tenants is unacceptable.

During the summer, our AC stopped working, leaving us without proper air conditioning for an extended period while outdoor temperatures reached nearly 100°F. Invitation Homes knew we have three young children and that I am pregnant, yet we still had to repeatedly fight to get the issue resolved. The lack of urgency and concern for our family’s safety was extremely disappointing.

To make matters worse, Invitation Homes blamed our electric vehicles for electrical problems and charged us nearly $600. However, another technician THEY sent later confirmed the problems were caused by old, faulty breakers, NOT our vehicles. Despite this, they refuse to remove the charges.

Communication is terrible. Emails frequently go unanswered, and getting assistance requires multiple attempts. Yet when they want payment, they have no problem contacting us.

What is even more disturbing is discovering Facebook groups filled with Invitation Homes tenants reporting similar experiences, some far worse than ours. Seeing so many complaints about unfair charges, maintenance issues, and poor communication makes this feel like more than an isolated incident. At this point, the company feels like a scam.

It seems Invitation Homes cares more about collecting money than maintaining safe homes or treating tenants fairly. Moving is expensive, and it feels like they take advantage of that.

I wish I had researched other tenants’ experiences before signing a lease. I have completely lost trust in this company and will continue sharing my experience to warn others.

Being a responsible, rent-paying tenant should not mean constantly fighting for basic repairs, fair treatment, and accountability.

Went to see a home by Invitation Homes today and it was absolutely filthy!!!! needed at the BARE MINIMUM a coat of paint and new carpets. Carpets were dingy and the whole place was dusty and nasty! There was urine in the toilet and bugs everywhere. Just disgusting.

Great experience with there Procare Maintenance Service

Expert technician Joshua Brice explained the problem with my master bathroom cabinets. He explained how discoloration that appeared as mold was actually not mold and was not harmful at all. Invitation Homes could have sent this expert technician out five weeks ago to determine what the actual problem was. Also a male maintenance representative at IH who I talked to on the phone on October 7 was actually the only IH phone service representative who could identify the problem and sent a mold expert technician to assess the problem. This was after five weeks of IH phone service representatives not being able to assess the problem or give me the correct route to fix the problem.

⭐⭐⭐⭐⭐ 5-Star Review – Invitation Homes
I am extremely satisfied with my experience with Invitation Homes! From the beginning, their patience, professionalism, and willingness to work with me throughout the leasing process have been truly appreciated.
What stood out most was their understanding and flexibility. Moving into a new home can be overwhelming, but their willingness to listen, communicate, and help accommodate my circumstances made the experience much less stressful.
It is refreshing to work with a company that makes you feel valued as a resident rather than just another application. Their kindness and commitment to customer satisfaction made a meaningful difference for me and my family.
I absolutely love my new home, and I am grateful to Invitation Homes for helping make this new chapter in our lives possible. Thank you for your patience, understanding, and exceptional customer service. I look forward to creating beautiful memories in our new home!
A very satisfied and grateful resident! 💜🏡

Invitation homes has beautiful homes to choose from.

I had a great experience this morning by a fine professional young man from Invitation Homes It was my annual Pro Care visit and Jamel Graham was super attentive to all of my concerns. He had a great attitude and he had a real desire to make sure my home was to my liking. You don’t find this outstanding personal care hardly anymore. Thank you Jamel for a Awesome Experience!

I am a current resident since 2014, Their management is very disappointing. My kitchen sink is not draining water since Saturday night. When I was washing dishes,both sides of sink got full of water, garbage disposal not working, on Sunday I called them the lady told me that someone will contact me on Monday. But noone called Today, my kitchen is full of dirty dishes , I can't cook or clean, I waited till 2 pm then I called them again and the guy first told me that they will come on Wednesday but I requested sooner so he said ok today the maintenance guy will come, I waited whole day but he didn'tshowed up, no message nothing. I am very mad. Tomorrow i have to go to work. Very disappointing maintenance.

Gerard was an amazing maintenance technician. Answered all of our questions and took care care of the issue in a timely manner.

I have been with Invitation Homes since 2016 and they have been GREAT! They are efficient and most of all NOT SLUM LORDS! I would definitely recommend them!

While we truly enjoyed living in the home itself, our experience with property management has been disappointing. Throughout our tenancy, we encountered ongoing plumbing and septic system issues that were not addressed with the urgency they deserved.

There were multiple occasions when emergency maintenance concerns required repeated follow-up calls before any action was taken. It often seemed that unless we continuously contacted management, little progress would be made toward resolving the issue. Although customer service representatives were generally professional during phone conversations, the actual response time to property-related problems was often unacceptable.

One of the most significant issues involved the plumbing system. The problem became so severe that my family was forced to shower at a gym because the issue remained unresolved for an extended period. After discussing the situation extensively, my wife and I considered remaining at the property, but the ongoing maintenance concerns and lack of timely resolution ultimately influenced our decision to relocate.

More recently, the plumbing issue returned again. Rather than contact management and go through the same process, I handled the problem myself using what I learned from previous septic tank service visits. This decision was made to avoid further frustration and delays.

We genuinely loved the house and would have preferred to continue living there. Unfortunately, our experience with maintenance and management made that difficult. Because of these experiences, I would not recommend Invitation Homes to others and will honestly share my experience when asked about the company. Not to mention ALL THE FEES as well.

Borderline slumlords. They will fix stuff, but they always do the cheapest patch job imaginable. We have reported water damage to them and they just tile over it rather than fix it. They charged us a fee for something someone else did vaguely near our house, even though it was resolved within days. They send threatening emails about being in violation of some policy and then when you try to get in touch with them to be a good tenant, they can't be bothered to get back to you until the next time they decide to send a threatening email and act like you're in dereliction. Unfortunately, working folks have to take what we can get but if you have two choices, avoid these people like the plague.

Easy and intuitive step-by-step process for the application, to see the property and also support always available with the whole team for guidance when necessary.

Today I had air essentials come and put in a new air conditioning system. The workers were very knowledgeable and professional. They had the work done quick and it was done right, and now we have cold air blowing throughout the household. Thank you very much, air essentials.

Honestly this has been an horrible experience & we have only been living in this house for 2 full months. First of when we viewed the house there were a few things that needed touching up. We expressed those things with the guy that showed us the house. He told us those things would be handled & they weren't. Second when we moved in the house was infested with spider webs & dead spiders , one of the toliets was loose at the base , one of the room closet shelving completely collapsed once clothes were hung , we didn’t receive a ring camera battery(which was supposed to be provided at viewing) & a plethora of other things. The newest problem was our air went out September 25 & today is October 1 & we still have no air. We have two kids in the house a two month old & a two year old that have been burning up for a week now. This is totally unfair to us as tenants we have not been accommodated with no type of additional units such as a window unit or something until they come & repair it. This has been an awful experience & the invitation home team has not been of any help .