Invitation Homes Arvostelua 

"I have generally been happy with Invitation Homes as a landlord - until now. I have a failed smoke detector in my rental. The label on the unit reads 'sealed with no replaceable parts - end of unit life.' Despite reporting it immediately, they are refusing to replace it until June 18th - leaving me without a functioning smoke detector for 5 days. When I raised my concern, I was told 'it's still wired in so it's functioning' - but a unit that has reached end of life and is chirping continuously is not a functioning smoke detector. The constant chirping is triggering my dog's anxiety and I am dealing with a migraine. I have already contacted the local fire department and filed a formal request through their portal. This is a habitability violation and a fire code compliance issue. One unacceptable safety response can undo a lot of goodwill. I hope they make this right.

I waited over a week before writing this review in hopes that Invitation Homes would handle this matter professionally. Unfortunately, that has not happened.

We rented from Invitation Homes after our previous home sold and we had only 30 days to find a place to live. We have now been in the property for approximately two months, and immediately after moving in, we began having serious issues with the A/C system.

The unit continuously froze up and had to be shut off for hours at a time before it could be restarted. As the weather became hotter, the issue worsened, and the house averaged around 81 degrees with humidity levels approaching 80%. This went on for nearly two months. During that time, both my daughter and I were repeatedly sick, my daughter missed several days of school, and we had many sleepless nights because the home was so hot and humid— the system repeatedly shut off throughout the night. We also incurred additional expenses, including nearly $1,000 in electric costs and money spent on medications.

The first maintenance request I submitted through the app went unanswered for nearly a week. I later learned Invitation Homes was changing its app platform, which may have contributed to the delay. After submitting another request and several calls, a technician came out and confirmed what we already suspected: the unit was over 25 years old and needed replacement. My husband has worked in the HVAC industry for over 30 years and is currently a general manager for a local HVAC company, so this was not a surprise to us.

Despite that, Invitation Homes sent another company to evaluate the unit. The technician cleaned a line and claimed the system was working properly, even though I explained it would freeze again within hours. After speaking with him and reviewing the pressure readings, my husband determined the technician was not experienced in diagnosing this type of issue. Shortly after, our case was marked closed and resolved, even though the problem remained.

I again put in for a maintenance request and made calls.

The same company was scheduled to return, but they never showed up. My husband took time off work and waited through a six-hour appointment window. When I called that evening, they suddenly said they could be there in 40 minutes, which made it clear they had forgotten about the appointment. I told them not to bother, as it was 9:00pm and beginning to storm.

IH then rescheduled with the no-show company, and a different technician confirmed the unit needed to be replaced. A new unit was finally approved, but scheduling was delayed because the installation company would not return calls. From the first technician visit to the actual replacement took nearly a month.

My husband and I contacted Invitation Homes requesting compensation for the excessive electric bills, medication expenses, inconvenience, and loss of use of the home. We were told someone would contact my husband, but over a week later, and after several follow-up attempts, no one has returned his calls.

In my opinion, Invitation Homes charges premium rental rates while looking for every opportunity to minimize expenses. I understand profitability matters, but if you charge top-dollar rent, your maintenance standards should reflect that.

I will say every customer service representative I spoke with was kind, professional, and genuinely tried to help. Unfortunately, the issue was not with the people answering the phones; it was with the system they were limited by.

If you have another rental option available, I would strongly encourage you to explore it before choosing Invitation Homes.

That said, if IH follows through, contacts us as promised, and provides fair compensation, I would have no problem revising this review in the future

My experience with Invitation has been a nightmare thus far. I am just a little over 30 days in and what an experience this has been. I do want to recognize Ms. Shirley, Marcus, and Erin from the Atlanta team. They were bright spots for me. So far I am not pleased with the condition, lack of upkeep, and response to things that were existing at move-in. I do want to thank Ms. Shirley, Erin, Marcus, and King for being great and very helpful and trying to help me.

We’ve currently been with invitation homes for six years. We first moved in to Burleson, Texas rent was 2050 a month. Five years later rent is 3200 is what they’re requesting. They are driving the prices so rapidly that we cannot ever keep up with our rent. We make $14,000 a month income, in between company expenses and housing with invitation homes price hikes, we can barely survive. Every year they come up with at least a $300 more charge. Let’s not forget about all the other little charges for smart home fee and all the other stuff that comes along with owning an invitation home. Let’s talk about the maintenance department and Addison office in Texas. You literally cannot contact these people. If you have issues with your bill or need to talk to anyone at the main office in Addison, just save your breath. I’ve been trying to contact them for two months. We’ve even drove over there and the building is locked. The windows are tenant. You cannot see what’s inside. But they have no problem raising your rent, but they will ignore you. Good luck calling the one 800 numbers. You always get routed to India can’t understand any of them not saying that to be racist. It’s a fact. We just can’t be left alone by invitation. Holmes with the rent being raised constantly to where it’s unlivable. There should be laws against this.

If I could give ZERO stars ... This home had so much potential in an excellent neighborhood. First, I cleaned the home once moved in ... to my standards. Hired Terminix based on their recommendation and discount immediately as there were signs of infestation in the gargage. I knew more about pool service then what the pool service did who was a rip off that I paid for every month. Monthly charges for replacement air filters ... I may have received 4-5 in a year. The kitchen sink sang a high pitched, ear piercing song every time you used it that they would not replace. Don't get me started about the black sludge that found it's way into my new washer and backed up into the kitchen sink, srained clothes and linen but could not be duplicated when their tech came out ... I should have the sludge still in my washer tested. There were no exhaust fans in either bathroom .... in Florida!! So let's talk about the 5 weeks in the middle of Florida summer I spent with no air conditioning, slept on the back porch as they dragged their feet to fix. The issue ... power lines rubbed raw by a tree the neighbors have complained about for years. The tree limbs that FPL took down were scorched ... SCORCHED. I'm sure I would have been held responsible for a fire! Now the move out inspection, what a joke!! They had the audacity to say I left the home with an infestation. ARE YOU KIDDING ME!! I paid Terminix for a whole year on their recommendation to ensure I did not have pests! Then they took $230 from my deposit for "pressure washing" due to dirt accumulation on the house. Again, ARE YOU KIDDING ME!! I treated that home like it was my own, breaking myself in the yard every weekend. I feel bad for the home itself which will never be treated with as much love and respect as I gave it. I feel bad for the neighbors to the left who are amazing and were such a joy to have as neighbors. The neighbors to the right will cause a constant rotation of rentees... to Invitation Homes delight. I loved that house and the neighborhood. I showed respect and constant upkeep only to lose $500 from my deposit that they held hostage unless I agreed with their decision. Once I received my check in the mail, guess what ... their survey had expired for me to tell them what I thought. Stay away from this organization. They are ruthless, unprofessional, and uncaring.

I had a plumbing issue that was handled very quickly and efficiently. The service was done right snd my issue has been resolved.

DO NOT RENT!!! 738 Brighton Ln. Garland, TX 75043. You will be very disappointed. The home has foundation problems. The windows are so old, and the air seeps out every which way you can imagine. Winter months light bill maybe $150.00 due to poor house maintenance your light bill will be $600 in the summer months. The roof is falling, the fence is rotting and falling apart. There are cracks throughout the entire house. This leasing company is horrible. They take your money you can NEVER get a hold of anyone with authority. Every time you call you must speak to a call rep that barley speaks English. When it comes to repairs on the home, they send out 3rd party contractors to put bandages on major issues. Every single 3rd party contractor that came to the house stated that the leasing company "Invitation Homes," are cheap and my repairs are just that. The front bathroom is filled with mold. They take your money and the repairs are subpar at best. I have chosen to leave the home due to improper treatment as well as the decline of the home. They will just go in and paint and make it look pretty, only to scam another family to move into a home that has mold and foundation issues. They knew that the home has foundation issues and neglected the home as you can see where the walls are breaking apart with the mesh behind the paint. Again just proof of the subpar repairs. I would give this company no stars if I could as I feel like they are just a money hungry company and don't truly care about the tennants and the conditions they provide to live in.

My story is just one of thousands of similar experiences: add-on fees, bogus charges levied against security deposits, poor living conditions, and no real recourse for renters. Even after losing a recent FTC class action lawsuit, this company continues its fraudulent practices, relying on renters being too busy or powerless to challenge them.
Don't be fooled by their social media response- they'll "look into it" to save face on social media and then do nothing about it.

All thanks to Miss. Shirley I can sleep better and have a peace of mind. My December rent has been lost and it's been a nightmare from hell with calls, emails, letters, you name I went through it. Not accepting my rent which caused me to pay hundreds of dollars in late fees and when using FedEx to make sure payment arrived safely and records for tracking.
It's not resolved but I can now send in my rent payment without it being rejected.
Thank you Miss Shirley for having a heart. May God continue to bless you and your family 🙏🏽

Shirley was such a help. I had been calling Invitation homes with my problem since the 3rd of the month. No one was able to help me. I sent emails and got no response. I was very frustrated and cold not understand why no one was skilled enough with something as simple as pay my rent. Ms. Shirley called me and OH MY! Talk about a ray of sunshine. She patiently walked me through how to pay in the new portal and stayed on the line until I was able to put it in my favorites so that I don’t have this issue again. She was a breath of fresh air. She truly is an asset to your company. She should be a trainer to all the previous calls I made. She definitely raised the bar. I am just one person that she did not know. So I’m sure she delivers the same to all others that she comes in contact with. Do what ever you have to do to keep her on your team because she is a “keeper”!!!

rarely leave reviews, but I feel compelled to share my experience with Invitation Homes.

I have been a resident since November 2025 and, while I genuinely love my home and the neighborhood, the lack of communication from management has been extremely disappointing and frustrating.

For weeks, I have been trying to get assistance regarding billing concerns. I have sent multiple emails to various representatives, including Tracy Ann Lecky and Anna Williams throughout May and June 2026, and have received little to no response. I have also made phone calls and sent follow-up emails, yet my concerns continue to go unanswered.

As a single mother, I am not asking for anything unreasonable. I simply want communication and guidance regarding my account. A quick email or phone call acknowledging my concerns would go a long way. Instead, I often feel completely ignored and left without answers.

What is most frustrating is that I have received automated notices regarding balances due, but when I try to get clarification or assistance from an actual person, I cannot seem to get a response. I have even had to reach out to a manager who helped me during my move-in process, despite the issue not being within her department. She was kind and helpful, which only highlighted the lack of support I have received elsewhere.

My maintenance and billing concerns have been ongoing, and as of June 9, 2026, I am still waiting for responses to emails that were sent days and even weeks ago.

Invitation Homes has beautiful properties, but communication and customer service from leadership need significant improvement. Tenants deserve timely responses, especially when they are actively trying to resolve issues and remain in good standing. I hope this feedback encourages meaningful changes for current and future residents.

Invitation homes has been excellent to my family. Any maintenance issues they are on top of it. I’m very satisfied customer

Fee's are high, but they take great care to fix things right

This is the company of most disappointing experience I’ve ever had with a rental company! Don’t expect any privacy, they will watch you every day, if you ever get a problem with a neighbor, you will be the one liable and asked to leave the house. People that have no moral ethics, no respect! DO NOT RECOMMEND! RUN FROM THEM!

The technician greeted us with a smile, listened carefully to our concerns, and took the time to explain what needed to be done. Throughout the visit, he was respectful of our home, professional, and genuinely kind. It was clear that he cared about providing great service, and that level of friendliness and communication made the experience especially positive for our family.

Imposed charges and corrective actions for pre-existing conditions of property (prior to move-in date). Notified almost at end of business day Friday, and required a corrective action/communication of its resolve within 5 business days. Called customer service to express challenges and the interaction was unprofessional (patronizing and distracting background noise).

Everyone that I know that rent from invitation homes is having problems with the overcharging they say they're smart houses I don't see anything smart about these houses. Stop overcharging people for fees that is not there responsibilities it is for the owner of the property to take care of those responsibilities not the tenants not the renter understand that renter not buyer this is why you all are getting sued right now because the actions that you are taking with your tenants that doesn't apply to them I am one of them and I will never rent from you all again

This company is the worst and I mean the worst rental company ever. When I moved in the deck was rotted through in a few spots. My deck was taken apart about a month ago. The debris is still sitting in my backyard. It’s taking this long to get a response about the debris removal. Also no one can tell me when or if it will be rebuilt. I emailed the customer service rep called and escalated the problem repeatedly. Seems like they have no interest in doing anything except collecting payment. Not to mention the numerous broken or poorly repaired things in the house.
1/10 I do NOT recommend.

The worst company ever—they provide no support to tenants. The rent is outrageously expensive; the contract states one amount, but when it comes time to pay, it’s never that figure.

Great contractor DMS! This is the best contractor they sent. He was professional didn't do a half job. He fixed it right like I owned the property.

Service was done by knowledgeable technician and in a timely manner with no problems. Have had no problems with IH going on 4 years now. Always have my issues addressed with no confusion. Technicians have been respectful so far and the office personnel have been great too