I bought an Instant 3.8 litre air frier 5 years ago which is still used at least once every day, sometimes twice. The time and temperature markings have worn away and the rubber mounts on the base do... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Never received my order IP407343 from over a year ago. Raised with them but customer service was shocking and nothing was done. Money wasted and no help given. Package supposedly left downstairs in a... Näytä lisää
I’m really pleased with the 3.8L Instant Pot 7-in-1 Multi Cooker. It’s compact I love that it can pressure cook, slow cook, sauté, steam, make yoghurt and more, all in one appliance.It’s easy to use,... Näytä lisää
I’ve been using the Instant Pot almost every day, and it has completely transformed my cooking routine. It’s a true game changer! From perfectly cooked grains and beans, soups and even yogurt, everyth... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
From the simplicity of Instant Pot, to the innovation of our Vortex air fryer range, our products make life at home easier.
Yhteystiedot
Yhdistynyt kuningaskunta
- uksupport@instantpot.com
- instantpot.co.uk
3,9
Hyvä
310 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 88 %: iin saamistaan huonoista arvosteluista
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Instructions
Online instructions are difficult to access for this model
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hello,
Thank you for taking the time to leave us a review, we value your feedback. All of our product manuals are available to download here: https://instantpot.co.uk/product-manuals/. Should you prefer step-by-step video guides, these are available here: https://instantpot.co.uk/getting-started/. Finally, we have a number of different recipes available to get you started with your product here: https://instantpot.co.uk/get-cooking/. Happy cooking!
Best wishes,
The Instant Pot Team
No sign of item ordered
No sign of item ordered. Spare tray. Emailed said looking into it but heard nothing since!
15. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Rebecca,
Thank you for taking the time to leave us a review. We're sorry to hear that your order has not yet arrived. Our team work Monday-Friday 9am-5pm, but we aim to reply to all of our customer enquiries within 1-2 working days. We would recommend checking your Junk folder in case the response has ended up there. If you still require assistance, please reach out to uksupport@instantpot.com and one of our Customer Care team members will be in touch to assist further.
Best wishes,
The Instant Pot Team
Non-existent customer service in Italy for products not under warranty
I purchased an Instant Pot IP-Duo60 from Instant Pot UK via Amazon. At the first problem, I discovered that, for items no longer under warranty, they do not offer assistance in Italy and that they do not even provide spare parts. The only offer I received was for a new purchase, without even a discount. I find this absurd for a product that is widespread throughout the world.
19. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Marisa,
Thank you for taking the time to leave us a review. We are sorry to hear that our service fell below the level you would expect. We offer a 2-year warranty in the EU that allows our customers to receive a replacement product should they encounter any issues with their product within 2 years of purchase. Beyond this period, our Customer Care team are on hand to offer troubleshooting and advice where possible. Should you require further assistance, please reach out to eusupport@instantpot.com.
We are working hard to improve our service offering across Europe and hope to make more spare parts available in the future. Hopefully the improvements will be seen by all our customers going forward and we thank you for your valuable feedback.
Best wishes,
The Instant Pot Team
Excellent product and superb customer service
Excellent air fryer which has so far produced good results. I had a mishap with my newly arrived fryer and reached out to the company. I was very impressed with their prompt and efficient customer service and they went way above and beyond my expectations to rectify the problem which was entirely of my own making. Cannot praise them highly enough.
29. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Rowan,
Thank you for taking the time to leave us a review. We're so glad our Customer Care team were able to resolve your concern and get you back to cooking quickly. Happy cooking!
Best wishes,
The Instant Pot Team
I was given an instant pot duo
I was given an instant pot duo. Unfortunately after using once the controls got stuck on air fryer and ready. Have tried switching off and cancel but still not working. Cannot find UK number to ring for help.
14. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Jill,
Thank you for taking the time to leave us a review, we are sorry to hear about your Instant Pot. Please contact uksupport@instantpot.com via email and one of our Customer Care team members will be in touch to assist further.
Best wishes,
The Instant Pot Team
Great prices and fast service thank you
6. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hello,
Thank you for taking the time to leave us a review. We're so glad you got to experience our free, fast delivery and great prices. We hope you enjoy using your new product!
Best wishes,
The Instant Pot Team
Great quality and fast delivery
Great quality and fast delivery
I got the vortex plus air fryer in sales for only 40£ and never disappointed me
3. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Riham,
Thank you for taking the time to leave us a review. We're glad you're enjoying your new air fryer and got to experience our free, fast delivery. Happy cooking!
Best wishes,
The Instant Pot Team
Great price on an Air fryer
Great price on an Air fryer! I replaced my 7 year old vortex with a vortex plus for less money than I paid 7 years earlier. And delivery was free.
Delivery was very quick and the new air fryer has several improvements on the old one.
I am very happy!
17. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Kirsten,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your air fryer and got to experience our free, fast delivery! Happy cooking!
Best wishes,
The Instant Pot Team
No stock on replacement parts
I received a second hand instant pot ultimate and was really excited as my previous instant pot had been an excellent device. Unfortunately the pressure cook insert broke after one use. I believe I made the mistake and broke it by inserting it wrong. I identified the part and realised I could buy it only from the instant website but it's not in stock. It has been nearly 4 months and multiple conversations with instant but the part is still not in stock. I was offered a 20% discount on a £200 cooker while the part I need is £12.99. It's just not good enough.
31. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi James,
Thank you for taking the time to leave us a review. We value your feedback on this matter and can assure you we are working really hard to bring in new stock of our replacement parts and accessories, as we understand how important this is to our customers. I understand that the part you are looking for is due to come into stock very soon. We recommend signing up to 'Get notified' through our website so that you receive email notification when stock becomes available and can be one of the first to get a replacement. We hope you're able to get back to cooking soon!
Best wishes,
The Instant Pot Team
Feel I got tricked into buying the wrong appliance
The multicooker can only pressure cook, and it does pressure cook well...
But it is not a crock pot and it can't slow cook, sauté or anything on the low heat department - it looses heat when it should be building heat...
Even after trying to sauté to get heat up or pressure cook first, it just doesn't slowcook!
I am really disappointed in getting this as it doesn't live up to what it promises :(
18. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Mette,
Thank you for taking the time to leave us a review.
Our multicookers can take up to 2 hours to complete preheating on High or 4 hours to complete preheating on Low. All of our slow cooking recipes incorporate this within the cooking time. This is how the cooker achieves the best quality, tender slow cooked meals. Should you prefer cooking in a shorter period of time, we recommend using the Pressure Cook function, which can achieve similar results in a much shorter time.
If you have any further concerns with your product, please reach out to uksupport@instantpot.com and one of our Customer Care team members will be in touch to assist further.
Best wishes,
The Instant Pot Team
Great products and customer service
Love the Instant Vortex air fryers. Plenty of room, easy to use and great cooking results. Also this company has exceptional customer service, I was really impressed. Thank you!
10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Sam, Thank you for taking the time to leave us a review. We're so glad you're enjoying your air fryer, find it easy to use and were happy with our customer service. Happy cooking! Best wishes, The Instant Pot Team
Excellent product and easy company to deal with.
It's an excellent product and I'm really enjoying experimenting with what I can do in it. I've already given away my bread-maker, I'm using the microwave far less and the oven not all. Really easy to clean, which is a bonus. It's quite a bit smarter than I am, smarter than I am and I'd really have valued a printed instruction book for the programmes, because it would be a lot easier than the app or downloaded version to refer to while cooking. Ditto some good basic recipes would have helped me gauge timing (and avoid overcooking) in the early stages.
Instant were very easy to deal with and the Pot arrived on time, well packaged and in perfect condition.
Highly recommended.
15. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Kate, Thank you for taking the time to leave us a review. We're glad you're enjoying your product and value your feedback. If you're looking for some recipes to get you started, we would recommend checking out our recipe eBooks (https://instantpot.co.uk/download-our-recipes-in-ebook-format/) and cooking timetable (https://instantpot.co.uk/hello-instant-how-long-does-it-take-to-cook-food-in-the-air-fryer/). Happy cooking! Best wishes, The Instant Pot Team
Brilliant air fryer..
Brilliant air fryer... never let's me down
27. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Patrick,
Thank you for taking the time to leave us a review. We're so glad you're enjoying your air fryer and wish you lots of happy cooking with it!
Best wishes,
The Instant Pot Team
WhisperQuiet Duo Plus InstantPot is perfect
I have a WhisperQuiet Duo Plus InstantPot. I got it 3 months ago and I have used it every other day. The food in the pot cooks very quickly and it’s very tasty. I have made curries, pulled meat, pasta dishes, stews, even yogurt. It’s quick, quiet and fantastic addition to my kitchen appliances! I love it and I can’t recommend it enough
15. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Maria,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your Instant Pot and find it to be so versatile and easy to use. Happy cooking!
Best wishes,
The Instant Team
Short power cable
The air-fryer claimed to have a 95cm long power cable when it arrived it was only 75cm, which did not fit with what I needed, I suggest you update your advertising,
The returns process was easy and free,
6. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Terry,
Thank you for taking the time to leave us a review of your experience. The power cord lengths stated on our website are an approximate average and can vary due to manufacturing variation, something that is unfortunately out of our control. We are sad to hear that our product was not able to suit your needs but are glad you found the returns process simple and wish you all the best in finding a product so you can get cooking soon!
Best wishes,
The Instant Team
Dangerously Built !!!
Dangerously Built !!!
I have the Instant Vortex Plus Dual Drawer 7.6L. Air Fryer.
The first time I used it the drawer slipped out of the unit dropping the hot food to the floor and damaging the handle of the drawer.
Within 6 months, the unit is occasionally turning itself off for no reason.
I could have claimed under warranty from the supplier for this fault but because there was damage to the drawer, the return can not be authorised.
Instant will not accept the return because the first years warranty is with the retailer.
I will not use the product due to this electrical fault.
£110 down the drain!
Terrible product and company!
EDIT: In response to your reply, I did not drop the unit!
The drawer slipped out of the unit.
It was just the drawer that got dropped.
I recommend you read any reviews properly before leaving a useless response!
I did make it clear!
19. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Aimee, Thank you for taking the time to leave us a review. We do not recommend continuing to use dropped or damaged units. As I cannot see a case linked to your name, please could you reach out to uksupport@instantpot.com so that we can assist further. We look forward to helping you get back to cooking soon! Best wishes, The Instant Team
Terrible product which requires factory…
Terrible product which requires factory resetting constantly. Initial run didn't work, contacted support they advised factory reset. Did it and now 5 times of use later, have to factory reset each time before it actually pressurises
10. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Rohan,
Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear that you have encountered some problems with your product. I can see one of our Customer Care team members has been in touch to try and resolve this for you. We look forward to getting you back to cooking as soon as possible.
Best wishes,
The Instant Team
Easy seamless delivery and great…
Easy seamless delivery and great product. I have enjoyed using it to help make my day to day cooking much easier but upgrading it to make more difficult dishes that usually would take me a bit of time. Particularly enjoy the saute plus pressure cook options which allow me to cook ingredients pre pressure cooking and really get some good flavors. The instruction guides and features are all helpful and well explained, and it's pretty seamless and easy to use. Handy for any kitchen, novice or advanced cooks a like!
14. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi KP,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your Instant Pot and find it to have made your daily cooking easier. We wish you lots of happy cooking with it!
Best wishes,
The Instant Team
I have fallen in love with Instant
I have fallen in love with Instant! I love my Instant pot for last minute delicious stews and for large batches of yoghurt, the Vortex air fryer for super quick last minute meals, the coffee machine that makes delicious coffee from coffee beans and probably the best gadget ever, my frother which now makes it hard for me to enjoy coffee out because mine is sooooooo much better! So far customer service has been great, and the price vs quality is fantastic. Def a fan!
10. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Anne-Claude,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your Instant products and are happy with our customer service. We wish you lots of happy cooking and brewing!
Best wishes,
The Instant Team
Cold brewer - what a wonder!
I got the Cold brewer a couple weeks ago and I absolutely love it! It makes great cold brews of tea or coffee in 20mins max instead of an overnight traditional brew. Tried it with various ground coffees, coarse and fine and had no issues. Same thing with teas, tried fresh leaves as well as dried and everything came out very tasty. Super easy to wash as the parts seperate and it goes in the diswasher. I have had a great service all around and I am very happy.
30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Instant Pot UK
Hi Florence,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your Cold Brewer and find it to be so versatile and easy to clean. Happy brewing!
Best wishes,
The Instant Team
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