Instant Pot UK Arvostelua 

Well , the product itself is fantastic. Shame about the company though, I wonder if the US arm of the business knows what happens in the UK? I might just contact them. Anyhow, needed a spare for my Instant Pot Duo, it is a round piece of plastic , which is a heat pad that you put the Air Fryer lid onto when it cools down. Mine broke and I wanted to purchase a spare. Apparently they don't sell this as a spare and I have to buy an entire new unit. Really??

1. Not ECO friendly is it, just wasteful.
2. You expect me to pay £179 albeit minus 15% discount offered - Is this a joke?

What a p-take.
Instant Pot - IMPROVE your customer SERVICE, as one day when you don't have customers left because they can get BETTER service from other suppliers, you will look back and think, if only we weren't such fools!

18 /01 /25
In response to your replay
So, does this mean they will be able to supply the part I need?

I’ve been using the Instant Pot almost every day, and it has completely transformed my cooking routine. It’s a true game changer! From perfectly cooked grains and beans, soups and even yogurt, everything turns out great with minimal effort. The convenience of having multiple cooking functions in one appliance saves both time and space in my kitchen. I especially appreciate how easy it is to clean, which makes meal prep even more enjoyable. Whether you’re a busy professional or just someone who loves to cook, the Instant Pot is a must-have.

This product is amazing, so versatile and can make so many different dishes in it! So quick to cook and warm up. Highly recommend

My Vortex air Fryer had a crack in the glass but was out of warranty. Nevertheless I contacted Instant Pot who responded immediately and after viewing a photo sent me a replacement at no cost. This arrived the following day!
As far as I am concerned the level of Customer service is as good as, if not better, than I have received from other companies. Thank you and well done to Kris and Jason who are a credit to the company

Got instant Pot Uk multi cooker and I’m absolutely happy with it !!! As professional Chef can say that it’s so useful product to Chefs and simply home cooks ! Multi cooker saving so much or your time plus equipment used for cooking . Absolutely happy , recommend and looking forward to purchase more products from Instant pot !!!!

JevTheChef !

One of the best products by far. While getting our kitchen done, Instant pot was our kitchen for 3 months. one pot meals to steaming, to cooking a curry, it did it all. Easy to use and clean made my life so much easier. I highly recommend there products especially if you are going to University or moving into a new place or generally its a great gadget to have with all the easy to use functions.

Always wanted a pressure cooker/slow cooker for winter food prep and bulk batch cooking. Decided on the XL version for this reason
Fast delivery and item arrived in perfect condition
Still having a play around with the settings and getting used to using it but feel this will only happen with practise. Instructions are helpful and also help videos on the website which I found extremely useful. The things I have cooked using it so far have ended up amazing so very excited to continue to use

I got the 5.7L Instant Pot Multi Cooker at the end of 2024 as I wanted a smaller appliance due to being a two adult household. The instant pot is the perfect size and has all the functions I need (pressure cooking, slow cooking, sautéing, steaming and more) and is really easy to use! I use it at least twice a week!

Amazing help. My air fryer developed some problem with closing the drawer and it made it difficult to cook in it.
I decided to contact Instant pot directly. I'm very happy I did. The customer service was very quick to respond and very helpful. They kindly send me a replacement drawer via a courier and it was with me in no time.
The drawer works perfectly and I can happily use it for cooking, as it's my main cooking appliance. Thank you very much for all the help. Hope you have a wonderful day.

Second time using the pressure cooker on Instantpot duo crisp with ultimate lid, the lid stuck in the locked position. This appears to be a well known problem as there is a video on how to fix with many comments from those who have used it.

When cleaning the washer on the locking pin after releasing the lid, the cause of the problem, the pin fell into the lid itself.

There appears to be no way to retrieve it and Instantpot support refused to repair it, because I do not have the receipt, or provide any information to enable me to retrieve the locking pin and replace it. Consequently a 2 month old, expensive appliance is now useless due to a known problem.

Instantpot REFUSE to provide any assistance without a receipt or beyond warranty. Be VERY careful if buying this appliance.

Reply: As it was a gift it is not possible to return to the point of purchase. Clearly you should NOT use an Instantpot as a gift.

Bought air fryer using a referral through Money Saving Expert (Martin Lewis). Very fast delivery, very well packed and much cheaper than buying through any 'shop' site. Comprehensive, easy, online instruction book. Still experimenting with recipes, so far OK

Ordered air fryer on 9th December. No receipt of payment or confirmation of order until requested. Followed up by email as no telephone availability, told it had been sent by DPD and still not received. I suspect I have been scammed and going to get refund from credit card company. Do not order or use this company at all.

Here are the details of your order placed on December 9, 2024:

[Order #328630] (December 9, 2024)

Product Quantity Price
Instant Vortex Plus 6-in-1 Air Fryer with ClearCook and OdourErase 5.7L 1 £69.99
Subtotal: £69.99
Shipping: Free shipping
Payment method: Apple Pay (Stripe)
Total: £69.99 (includes £11.66 VAT(20%))

Here is your confirmation. Ordered over 3 weeks ago and still hasn’t arrived. Please cancel order and refund the credit card payment.

I first purchased an air fryer from Instant nearly 3 years ago. I hadn’t heard of the brand previously and went with a recommendation from a morning t.v. programme. It’s still working perfectly but when I saw this larger dual drawer model on sale I decided to upgrade. I researched other more well known models but reviews were very mixed and cost considerably more. I’m thrilled with my new larger model.

Purchased a slow cooker broke in a few months and they refuse to fix it or take it back stating we have not purchased from a list or retailers that they will only guarantee for. Who checks this when you buy something ? Very bad customer service lots of ignoring, asking more information then ignoring again and never answering questions asked of them. Won’t be buying anything from them again.

Very pleased I ordered a filter I found on this website site it was the cheapest and even better free postage well happy will defo order from then again

Excellent customer service! Thank you for your support, Brodie!

My Instant Pot is a great bit of kit - but it's gone wrong with a fault that says contact customer service. How do you contact customer service? Via a form on the web page which asks for plenty of info. then seems to disappear into the ether. No clue if they have it, no acknowledgment, and so no current functioning Instant Pot. It's easy to be a great company if nothing goes wrong, the real measure is how things are dealt with when they do.

Delivery was good but product went on sale a day or two after I got it. My previous experiences with other companies was that they would apply the new discounted price as a courtesy- but not instant pot sadly. They said I could return at my cost and order again instead. Wasn’t worth the hassle.

I purchased an Instant Pot airfryer and 2 pairs of filters from this terrible company. (My mistake) through Paypal. It started of not too bad. I received the Air fryer within a week. I was able to use this for 3 days before it stopped working. I contacted Jordan at Instant pot who requested some pictures of the unit and the wall socket on showing the unit not working. I waited for a reply which did not arrive. I emailed back stating I wanted to work with them on a resolution and gave them a couple of days to reply adding I would contact Paypal if no reply was had. Today came and went with one final email asking them to intact me with a suggestion. Needless to say nothing arrived. So now I have had to open a dispute with Paypal regarding this company. I hoped to avoid escalation of this matter, However I have been left with no option. What truly dreadful customer service. Absolutely terrible company. Avoid. Oh by the way. I never received my filters either. 🥺

I ordered a replacement drawer for my Instant Vortex Airfryer. Ordering and delivery was great, but a manufacturing issue with the replacement item meant that the drawer doesnt lock into place. The issue was raised via their on line support portal, but have received no response whatsoever. Have scoured the Internet for a telephone number to call, but there just isn't one. I'm now left with an item that is unusable and scared to order another one with the fear the same issue exists. VERY POOR!!
It was only the ordering and delivery that scored the points, othwise a big fat " 0 " would've been my experience.