The customer service advisor was excellent, she was understanding and sympathetic to my problem. And did her best to sort it out the best she could. Disappointed wi... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Awesome level of service received om my recent dealing with Insinkerator, which started with an online chat, which very quickly turned into a phone call from Amanda Walker, all questions answered on t... Näytä lisää
I have called Inskerator a couple of times recently due to my water tank and tap needing to be replaced after having it after a few years. I have to say the staff have always been incredibly helpful... Näytä lisää
Yritys on vastannut
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Yhteystiedot
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Yhdistynyt kuningaskunta
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Hot Water Tank leaking problem…
Hot Water Tank was leaking problem resolved under warranty inside 2 days
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi David,
Thanks for sharing your feedback! We're glad to hear you're pleased with our speedy response. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Told goods have been delivered and they have not.
Told goods have been delivered and they have not. So far no one seems able to explain what has happened but the delivery company cannot find any trace of my order, nor my personal and home details on their system.
Rather suggests that Insinkerator do not have a clue what is going on and I have paid in full for goods not received.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Roy,
Thank you for your feedback. We're very sorry for the inconvenience, and we understand how frustrating the situation was for you. We appreciate your patience and time on the phone while we investigated and corrected the issue.
We remain committed to providing reliable service and we truly appreciate your feedback. We hope the resolution we offered helped improve your experience with us.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Good response from LMS APPLIANCE…
Good response from LMS APPLIANCE REPAIRS. Regrettably the manufacturer did not offer a repair service as the motor had burnt out and the warranty was no longer valid. This resulted in an expensive product replacement cost.
Good service from the repair company and disappointing service from the manufacturer (Insinkerator).
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi AB,
Thank you for sharing your feedback. We're pleased to hear that LMS Appliance Repairs provided you with great service, and we're sorry that the situation resulted in a replacement rather than repair.
We understand how disappointing it can be when an appliance fails and needed replacement outside its warranty period. We appreciate your comments, and we will continue working to improve the overall experience for all our customers.
Best wishes,
John
InSinkErator Customer Service
I’ve had to contact Insinkerator a…
I’ve had to contact Insinkerator a couple of times for advice. Each time I’ve received exceptional customer service. Thank you Insinkerator team.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Jan,
Thanks for your feedback! We're glad to hear you're so pleased with the assistance. It's great to know we've been able to consistently provide you with exceptional service.
Best wishes,
John
InSinkErator Customer Service
First class customer service.
The experience I had with customer service was beyond satisfactory. They gave me the impression that they genuinely wanted to help. Needless to say, the outcome was perfect.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Huw,
Thanks for sharing your feedback! We're delighted to hear you are so pleased with the assistance and you felt reassured with our service. If you need further assistance, we're always here to help.
Best wishes,
John
InSinkErator Customer Service
Advice on Insinkerator tap
I needed advice on my appliance which was provided by a very friendly, polite, helpful person.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Kim,
Thanks for your feedback! We're glad to hear that our team was able to assist you satisfactorily and provide the advice you needed. If there's anything else we can assist you with, we're here to help.
Best wishes,
John
InSinkErator Customer Service
Well informed staff
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Mr. Hall,
Thank you for your feedback! We're glad to hear we've been able to assist you with your enquiries. We're here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Neo hot water tank stopped working…
Neo hot water tank stopped working covered under warranty a new one was send and received within 4 days.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Paul,
Thanks for sharing your feedback! We're glad to hear you're pleased with our warranty process, and your replacement tank arrived promptly. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Needed support & advice on replacement…
Needed support & advice on replacement tank problem.
Received detailed advice & guidance from two different staff.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Cliff,
Thanks for sharing your experience! We're delighted to hear your experience with our support team has been consistent in both times you needed assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent response by customer service
Excellent response by customer service. Problem resolved very quickly with minimum of fuss.
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Dan,
Thanks for sharing your feedback! We're glad to hear you are pleased with our quick and straightforward response. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Experience
Brilliant supportive company especially when you are experiencing problems
. Thank you
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Good day Pargan,
Thank you for sharing your experience with us! We're delighted to know that our support made a difference when you needed it most. Our team always aim to resolve issues quickly and with care, so you can feel confident for choosing InSinkErator.
Best wishes,
John
InSinkErator Customer Service
Amazing service from the Insinkerator…
Amazing service from the Insinkerator customer care team. Allocated an engineer who promptly diagnosed and resolved the issue.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Andrew,
Thanks for your feedback! We're glad to hear everything was handled smoothly and the engineer was able to sort things out during the visit. We're here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Absolutely great service
Absolutely great service, dealt with problem fast and efficiently and would recommend to anyone. Well done InSinkErator UK.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Rosa,
Thanks for sharing your feedback! We're glad to hear you're so pleased with your experience with our support team.
We appreciate you recommending us!
Best wishes,
John
InSinkErator Customer Service
Warranty offers peace of mind
I reported an issue with my hot/cold water tap. Billy, the specialist was very professional and helpful. During the conversation, he asked many questions to eliminate possible causes of incorrect use of the product without sounding offloading manufacturer's responsibility. The outcome was to book an engineer visit. The confirmation email came through in minutes. I am really satisfied with the experience, however I would rather not to have issues with my new tap.
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Ms. Wang,
Thanks for sharing your experience with us! We're pleased to hear that Billy provided a professional support and took the time to thoroughly assess the issue with your InSinkErator tap. We always aim to ensure clear communication and resolve concerns as smoothly as possible. We're glad the process from troubleshooting to arranging an engineer visit was efficient for you.
We understand how important product reliability is, and we appreciate your patience while we work to make things right. Should you have any questions or concerns, we're always here to help.
Best wishes,
John
InSinkErator Customer Service
Very poor reliability on the hot water…
Very poor reliability on the hot water tanks .
Mine failed, and the warranty only covers you for a year.
I had it for under 2 years.
Won't be buying any more insinkerator products again.
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi John,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the hot water tank, and we understand how frustrating it can be when a product stops working outside the warranty.
As with most products, performance can be affected by different factors such as installation, usage conditions, and especially the water quality for hot water tanks. In areas, with hard water, mineral buildup can place additional strain on hot water tanks over time, which impact its performance. That's why we highly encourage the use of genuine InSinkErator F-701R hard water filter and recommend replacing it at least every 6 months — or even more frequently depending on usage and local water conditions. By doing so, it helps protect the lifespan of your hot water system.
After reviewing your record, we found that our representative reached out to you with an offer of assistance. We hope this helps address your concerns.
We remain committed to supporting you and ensuring you get the best possible outcome. Please don't hesitate to contact our support team at https://support.insinkerator.com/app/ask_UK if you have any questions.
Best wishes,
John
InSinkErator Customer Service
Amazing! Insinkerator customers for life!
Absolutely superb service from both Insinkerator and JK Electrics who handled the warranty replacement. One phone call, engineer to the house the following week, unit swapped out under warranty. Every single interaction was straightforward and friendly - just as it should be. We'll be insinkerator customers for life after this experience. Great job.
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Stuart,
Thanks for sharing your experience! We're delighted to hear everything — from your initial call to the service visit went smoothly. We aim to make our warranty process as easy as possible, and your appreciation means a lot to us.
We'll make sure to share your comments with JK Electrics and the rest of the team. We're grateful to have earned your trust and look forward to supporting you for many years to come.
Best wishes,
John
InSinkErator Customer Service
Great customer service
Great customer service, service advisor was extremely knowledgeable in Insinkerator products.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Jan,
Thanks for your feedback! We're glad to hear you're satisfied with the support from our experienced customer service agent. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
The operator was very helpful and…
The operator was very helpful and talked me through what I had to do very clearly
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Frank,
Thanks for taking the time to share your feedback! We're delighted to hear that our experienced customer service representative was able to assist you through the resolution with clarity. Should you need further assistance, please feel free to contact our team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
This is an amazing company and the…
This is an amazing company and the person I spoke to was excellent and sorted everything out for me
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Patricia,
Thanks for sharing! We're glad to hear you're so pleased with the support from one of our representatives. It's great to know we've been able to completely resolve your concern.
Best wishes,
John
InSinkErator Customer Service
Amazing customer service
I spoke to a lady called Gelly yesterday and she was super helpful and stayed on the line while I checked an e-mail she had sent. I ordered a part on the same day and it arrived the day after which was amazing at it is large item. Would highly recommend Insinkerator.
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InSinkErator UK
Hi Rose,
Thank you for sharing! We're thrilled to hear you had such an exceptional customer service experience with Gelly, and your order arrived very quickly too.
We'll make sure to share your comments with her and the rest of the team. Thank you for recommending our products and enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
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