Innovation Group Arvostelua 

Terry Jones (Ref: 34558793), Drainage Engineer from Innovation Group, arrived on time. He was professional, knowledgeable and approachable throughout the visit. He explained the CCTV drainage investigation clearly, answered my questions honestly, and was careful not to make assumptions about the cause of the movement, explaining that the structural engineer would review all of the evidence before any conclusions were reached. He was a pleasure to deal with.

Both Alex and Luke arrived ahead of time. Was really courteous and professional throughout the job.

Dean and Tony from CLC were brilliant. Very professional and friendly. Took the time to explain the problem and answer our questions. Very efficient in fixing the problem. Great guys.

At this point in time doing events in Israel shows an extreme lack of humanity and decency.
Shame on you

Mr Genner arrived at my property from Innovation Group to erect the decking for access to a drain that has been blocked. He arrived on time and got on with the job. However, Me Genner went way beyond the job he was allocated to do. I had a few decking that needed to be made safe. Mr Genner made safe the deckings that was dangerous, the decking is looking much nicer and most of all safer for my daughter and I. I cannot express my gratitude 🙏🏿 and thankfulness enough to Mr Paul Genner. Paul is an exceptionally kind, friendly and helpful person. It seems that he will go out of his way to offer his help if he sees that it is needed. Paul is a gem of an employee and Innovation Group should value Paul as an asset to the company and not a liability. Words cannot express my gratitude to Paul Genner. Thank you Paul Genner.

Freddie and Cody arrived on time and were very personable.
They explained what was going to happen and did their job professionally.
They tidied up very well considering the nature of the job.
We are very impressed and would recommend Freddie/Cody and the Innovation Group.

Joel and Faz were very efficient and showed me their work, fully recommded, thank you so much

Joel and faz very polite answered all my questions that i wanted to know cleared everything away after finished left garden has they found it.

Liam Brennan and Charlie Dixon were very professional, friendly and did the job to a high standard. They were very approachable and didnt mind us mentioning concerns or issues we wanted resolving. Although the work took longer than anticipated we were kept updated at all times. Very good service by these 2 workmen. Thank you. On behalf of The Avenues Medical Centre.

The two engineers (Bill and Ben) who came to my home today to do some exploratory boreholes are an absolute credit to the company. They do a great job, keep you informed and leave the site tidy when they leave. I couldn’t rate them any higher!

My car got hit by a bus when parked. Bus company let the insurance company know the next day. A week later I had to chase for an update, they then let me know it was passed on to Innovation, and 4 weeks later I’ve constantly had to chase for updates. Mixed information given depending on who you speak to on the phone. Emails are not responded to.
6th July I emailed accepting their settlement offer. Email says payment will be paid quickly. 10th July I phone asking for an update, they hadn’t even seen my email.
17th July no payment still and when I called for yet another update no one can tell me when I’ll get it yet my car is being picked up for salvage today.
Absolutely shocking communication.
No empathy. Genuinely feels like they don’t care.
They’ve made a stressful situation worse.

Allan & James came to complete soil pipe work. They were brilliant. Prompt (having left very early to get to our property), considerate, and efficient. Problem rectified and work completed to a high standard. Issue sorted & can’t thank them enough - good job guys!

Alex and Luke were friendly, courteous and very professional. They explained everything thoroughly and did a great job from start to finish.

Kim and Ronnie arrived promptly to do the drain work. They were professional and friendly and explained the work they had carried out. They left the place tidy and took all debris away.

Bill and Ben, were pleasant, efficient and very polite. They even got on well with a grouchy barky dog.

Chris and Charlie came out, top blokes, ran me through everything, answered all my questions about concerns, helped me understand alot more as a first time homeowner.

Felt comfortable leaving them to the job while i was in meetings, respectfully rang the bell to get my attention, and most importantly left the area they were working on very clean and how it once was.

All in all, great service and i can’t thank Chris and Charlie enough, definately showed up for the Innovation Group and bettered the expectations i had.

I also want to give a mention to James who dealt with the issue i had prior to the callout, spoke very professionally and most importantly understanding the customer. When you have a leak, its very concerning for the customer, so customer service has to mean a lot.

They did a thorough job and ensured to tidy everything away back to how it was. Thank you

Chris & Charlie came to find & repair leak reported . It took 2 visits to complete the job . I was explained the process from start to finish. When they did find the leak shown the cause of it aswell. Good old builders dumped all the rubble, unfortunately heavy briss block was right on top off it with nearly 50 years of movement caused the leak.
Both then filled the hole reset my block pavings & left clean & tidy place.
Thanks

Allan and James attended ontime, were polite and explained the whole process thoroughly. The issue was with a cracked foul water drain, repair was carried out efficiently and retested to ensure the leak was resolved.

Really good, great guys , so polite and tidy , got the job done quickly, left everything clean and tidy .
Really good service 5stars