Innovation Group Arvostelua 

Marcus very prompt extremely pleasant and very professional explained everything to me job number 103655

Extremely poor service, managing an accident, arranging repairs, have called them as their 'approved repairer' is terrible, said they'd call back and not heard a thing. Atrocious service, next time I'll go through a proper claims process!

The two men,namely Chris and Charlie spent all day sorting out a leak at the front of my house. Great lads! Worked so hard in the hot weather. Friendly, polite and didn't give up until the problem was sorted. Cleaned up and left my garden tidy and clean. Pleasure to have them here. Well done Chris and Charlie!

very good - chris and charlie

Josh and Ash came to take soil and root samples. They both worked very hard in difficult hot weather. But what I liked the most about them was their willingness to inform me at each stage what they were doing, answer my questions in a professional manner, and just generally provide excellent customer service. Highly recommend.

Absolutely diabolical. Been chasing Innovation for 7 months on failed repairs they completed on my insurance subsidence claim. They came out once and said they'd escalate, monthly emails to them requesting updates have gone ignored whilst the internal and external repairs to the property continue to worsen. I now need to raise with the original home insurer to get them to remediate or have Innovation removed from their approved repair agents.

I would advise anyone to avoid this company. If they are appointed to lead your claim request that they use an alternative company. Useless and unprofessional is an understatement.

Once they have completed the original works, they will walk away and leave you with no support for their failing efforts. They'll put a sticking plaster on an axe wound.

Great service, clearly explained everything. Very helpful

The team were very knowledgeable, efficient and effective.
The site was completely cleaned up at the end of each day and totally restored to original condition at the end of the project.

Exceeded my expectations in every way. Professional polite informative and respectful. Explained everything he was doing at each stage and the relevance.
Not only did I get a through drainage inspection but also an education. Left me very happy that a good job had been done. Mr Rooke is a credit to himself and Innovation

Evertth8ng completed efficiently and without fuss
Excellent service.mr Hill ,ive used Allans email as i have forgotten my password, please contact myself for conformation

Very efficient doing their job. They identified the problem very quickly and dealt with it immediately. They kept me up to date with the process
Top marks for communication.
Thank you Chris and Charlie

The two workers Allan and James were helpful, kept us informed, polite and left the area clean and tidy.

Matthew provided an excellent service from start to finish. Clearly explaining what he had found and he left the site clean and tidy.

Professional service
FAZ & CRAIG Explained the process
and very good

Job number: 006824
Kevin & Jordan turned up at the agreed time, explained everything to us about lining the drain, when they finished Kevin said that a small repair to the base of the manhole was needed and he had put a report in for the work. Both Kevin and Jordan are an asset to your company
Cathy

The team were prompt and just got on with things. They took time to match up the levels of the block work and left everything neat and tidy.

Alex and Luke were both very professional and friendly. Keeping me informed about what they were doing and worked at a very efficient pace.

The two lads that visited worked very hard and worked as a team. I felt very comfortable with them on my property.

After contacting innovation re an outside water leak the company dealt with the matter promptly. Chris and Charlie were very efficient , polite and professional and managed to sort out our leak with the minimum of upheaval.