INMOTION Arvostelua 

Great communication and a speedy resolution to my request

Entirely frustrating experience!

Inmotion have a generous returns process - I shipped a brand new unopened ipad back and all was well - I appreciate using my own shipping method so splashed out for insured and tracked and got notification it was delivered and signed for... all good... took picures and was in communication with the customer service agent... then it all went wrong.

They appeared to have 'lost it' in the warehouse, it several weeks went past with e-mails from myself asking for updates and no replies -- they ghosted me, no phone numbers to call, nothing.

I had to raise complaints and escalations which was extremely frustrating as 'It's not our department' answers came thick and fast. I started a process through my credit card after 3 weeks to get a refund, I informed them of this and they magically 'found it' once I had them back in the chain the refund came fast.

Horrendous horrendous experience with getting a refund after returning an unused product. Please do not use inmotion. It took several months and as many email chases to get the refund. This company will do anything to hold on to your money. I therefore appeal to the public that should you be in an airport terminal and see an inmotion store - please keep walking!

Zero customer service, I’ve filled in 2 online forms and contacted the customer service email, no response over 2 weeks.
Really poor. Would never buy from InMotion again. Avoid.

I bought a Gopro 12 Max at Heathrow Airport Terminal 2 to take to Mexico on holiday. It will not record any sound.
I filled out their online form and got no reply.
I emailed to their UK Customer service and got no reply.
I whats appd them and got a chatbot, got no reply from any agent.
I am now going to refund via Heathrow Airport directly. If that fails I will do a chargeback via my bank.
What a complete joke of a company, they took the money and will do nothing and not even respond!
Avoid like the plague!!!

Trasparenza, questa sconosciuta. Entro per acquistare un iphone 15, prezzo di listino vantaggioso. E peccato che però sarei costretto ad acquistare anche due accessori, per me completamente inutili. E non é neanche scritto. Mah!

I purchased an AirPods in Dublin airport as a present for my daughter but I wanted return it because my daughter had purchased another one of her own choice already, therefore, in order to return the item and request the refund considering that I live in UK I had to exchange several emails and send the proof but I should say that always I’ve been treated kindly so all the process went smoothly.

Great customer service experience - very attentive and polite, quick resolution and refund received.

Excellent customer support, kindly allowed me to refund product after person in shop said I would be able to. Initially there was reluctance to allow full refund of opened box but I explained and they allowed me to return for full refund

The company heard me out and paid a refund including postage costs after my headphones cracked

They bent over backwards to refund an item despite a missing receipt. Really excellent team

Impressed with Quick turnaround time and helping customers to know the warrenty claim and rights.

Excellent customer service, I’m a very happy customer. The Inmotion team was very responsive and very helpful, I couldn’t recommend them enough. I would definitely use Inmotion again. Thanks James

Brilliant and efficient service. Thank you

Within minutes of buying a product I realised it wasn't the right one for my needs (it didn't have a charger). I tried to return it, but Inmotion's systems refused to do it.

The reason? I tapped with Google Wallet, and their system gave it a different credit card number, which it then refused to recognise. I tried at a different WHS store, tried using the physical card, staff really helpful, but no way round the systems.

I got in touch with Head Office, who were not especially friendly or apologetic, and eventually they said I had to post it to them, at my expense, and even then wouldn't guarantee to give a refund.

I felt that was really unfair as it was their systems causing the problem.

Eventually (more tedious emails) I said I was going to dispute it with the credit card company.

At that point they sent me a freepost label, and a few days later I got a call to put the refund through.

It really should not have been so much boring hassle for something really simple. It's really put me off.

Even though I enjoy flying from Heathrow I realised that the customer service at Duty Free Electronics (or Inmotion as it's called) is horrendous.
I bought my JBL headphones which did not work from day 1. I contacted JBL & they straight away tried to help and register my case. They even gave me a discount to buy a new one but they informed me that I need to channel it through Inmotion.
Since then I spent months wasting my time sending emails, giving phonecalls, chatting... With no effect.
I will never buy ever again anything from this unprofessional organisation. I will even take any opportunity to inform potential customers about potential risks -- why buy a device from a company that has a complete lack of responsibility against their clients.

Bought iPhone from inmotion store, Manchester airport. Had change of mind. Contacted inmotion customer service, who advised how to return the phone by post. Once they received the phone, contacted me and processed refund very promptly. Good customer service!!

I recently had a disappointing experience with customer service at the Stansted airport store where a person named Lucy Couzens claimed to be the manager. Despite her title, she demonstrated a lack of product knowledge and responded aggressively when I requested her name. Throughout our interaction, she appeared annoyed, rolled her eyes, and unsolicitedly criticized her colleagues. This behavior made my husband and me uncomfortable, and as a result, we won't be returning to the store.

Product was absolutely fine but I returned it because it became obvious it was no longer necessary right after purchase.
Very prompt reaction, excellent communication and pace, all the steps were clear and followed through. Very happy with the whole interaction.