INMOTION Arvostelua 

Esperienza pessima, parlo di quello a Fiumicino, entro per prendere un telefono (iPhone 17pro) commesso era super scocciato, non voleva assolutamente aiutarmi in nulla o rispondere a nessun tipo di domanda, per lui l’ importante era battermi lo scontrino e farmi pagare… perfetto…,appena pagato si e’ girato dall’ altra parte e mi ha ignorata.. ps: 1400€ di telefono! Nello scontrino c’ e’ il nome di Lorenzo quindi suppongo sia questo il nome del commesso del secolo!! Cambi lavoro!

Product failed. InMotion were very responsive and courteous, flexible for finding a solution and swift on actions to solve the issue.

Excellent service and very smooth refund process. My refund was handled quickly and efficiently, with clear communication throughout. I really appreciated how straightforward and hassle-free the whole process was. The customer service team kept me informed and made sure everything was resolved promptly. Very impressed with the way the refund was dealt with and would definitely recommend them.

I visited the Gatwick Airport store specifically to purchase an SD card for my camera and explained to the salesperson what camera I had. Based on their recommendation, I purchased a specific SD card which I was assured was suitable for my camera. Unfortunately, this was not the case, and the SD card is unusable with my camera.

I wrote an email to their customer support team 4 weeks ago; and I’ve had no response whatsoever.

Horrendous experience. Please acknowledge my email and process my return as requested!

Bought the cable for 22£ it’s supposed to be fast charging but it is slowest i have seen. Get some quality what you promise

Bought sony speakers from inmotion at gatwick airport just to realise they’re faulty. Randomly turns off and wrote an email to them but still awaiting reply. Ridiculous, never buying any gadgets from airport stores now

Staff couldn't be bothered and displayed items not in stock. Should have bought before getting to airport

Forgot my plug going on holiday. Paid €25 for the immotion plug at the airport, the plug doesn't work.

I purchased 2 sets of earphones from Inmotion at Gatwick. One pair never worked properly and because of this I didn’t attempt to open the other pair. I have emailed Inmotion several times requesting a refund and have yet to receive a reply

I bought an iPad, and I have never received the receipt by email. Now it is faulty, and Apple asks for the receipt. InMotion’s phone doesn’t work, and nobody answers the email. Please be aware of that. If it is something simple, go ahead and buy it, but if you might need them in the future, avoid it.

Added Note:
Claire, thank you for answering, but your answer suggests you have not read my review. I have been trying to contact that e-mail for months, and nobody answers. I am trying the phone number now, and also no answer. I will try again this week before I report the company for breaching the Consumer Rights Act 2015.

Non comprate elettronica nello store dell'aeroporto. Comprato un iphone 16, dopo 18 mesi si è rotto (dicembre 2024-luglio 2026). la garanzia apple vale 12 mesi poi si deve andare dal rivenditore. Qui l'incubo: non solo la sede è in UK, ma rispondono dopo 48 ore, ti chiedono di andare in uno store per verificare il danno, poi di andare per avere un report e infine ti dicono di farlo riparare a tue spese e ci sarà un rimborso (ogni mail ha una risposta dopo 48 ore). Il rimborso è su carta e non tramite bonifico e in sterline, sebbene io abbia pagato in euro. ci ho messo quasi due settimane per avere il telefono funzionante. mai più!

I know airport prices are rather artificial for a variety of reasons but I don't expect to find I've paid 20% more than the common high street pricing for a product (earbuds in this case). Rip off doesn't start to describe my thoughts....

Bought a pink wall plug for my iPhone in Terminal 3 and one prong broke within a week. They refused to give me a refund....
AVOID, AVOID, AVOID

A range of glossy sex toys displayed prominently, next to iPhones and air buds…seriously!? This is a family store. Very awkward walking around with my 13-yr old daughter. Seriously inappropriate.

I purchased a scooter for $1K and 200 miles later the scooter will not turn on. I have done everything to solve this problem but to no avail. I begged Inmotion to replace the scooter but they said they could not help me.

I returned my earbuds which were faulty.

Even though they had not received them from the courier company , they refunded my payment without question.

Responsive and professional service following the return of a faulty item

Responding to emails quite quickly, refund was given in full after jumping through there hoops.
Many thanks to Sarah for her help throughout the refund process.

It took a while for customer service to respond to my email but once they did the service was polite and correct. I bought a product in Copenhagen airport but it turns out that customer service is located in the UK. Today I got a call from customer service who politely helped me with a refund. The money is already in my account

Absolutely fantastic service from start to finish. Always kept me up to date with all of the details, and couldn’t do enough to help me.