INMOTION Arvostelua 

If you buy something in the airport store you are not able to return it in store. This was very annoying as I tried to return it in store initially, but couldn't.
It's part of the WHSmith group, so you have to email and ask what to do with the item. I emailed twice with no reply. I then tried the online chat. I did finally get a response and then had to mail the item to a UK address for it to be assessed. Once I did get a reply the staff were friendly and responsive. I did get a refund for the item and the postage, but what a faff... I could have returned it in store the next day when travelling back through the airport - instead the process took from 20th March until 14th May to resolve.

Happy with service provided. Quick response and issue of faulty headphones sorted right away. Would use again.

Terrible communication and customer service which took me weeks and weeks to resolve my concern

Had an issue with a product and customer service was promt and efficient very happy with the overall service

Milano Malpensa. Acquistare un paio di cuffie bose per 350€ e scoprire dopo un momento che TUTTI gli altri rivenditori le vendono in media a 100€ in meno è semplicemente ridicolo!!!! Scorrettezza unica.
Per lo più la scatola era stata chiusa con lo scotch, evidentemente era già aperta.
Vergognoso

StudyDesk Pro Small | Electric Sit-Stand Desk - Excellent product, extremely robust yet very smooth motion when transitioning from sitting to standing. Very quick delivery too.

At East Midlands Airport I needed an iPhone charger. I asked the Inmotion sales assistant if their prices matched The Apple Store (MagSafe Charger) and was assured they did.
Before buying I double checked and went onto the Apple Website to find Innmotion were 15% more expensive. I asked them to honour their price match to the Apple price and was told that their price match "Was Only For Items About £60.00".
We all know we get our trousers taken down by Airport Terminal retailers but please be honest while you do it.

I bought a charger lead for over £20. It was poor quality. I have emailed over 2 month ago and no response

I bought a set of headphones from Inmotion at Manchester Airport, but they developed a fault. As I couldn't return them to Terminal 2 Airside, I was told to return them for investigation to Inmotion's Head Office.

They promptly refunded me the price of the headphones and the cost of postage. So I was very pleased with the service I received.

Contact numbers listed on Gatwick website are incorrect or don’t answer. Slow response from email, needed to return faulty item by post, at least it was free post but process needed chasing at all points. Did finally refund though

When I purchased something from Gatwick airport duty free that wasn't required I was worried I wasn't going to be able to return it. Fortunately, after a search I found all the info required and emailed. They got back in touch quite fast a arranged the return and refund. Good service.

I bough a Fit bit few months ago at Gatwick which happen to be faulty. It took a while to hear back from Inmotion customer service, i thought i would never hear from them. However, once they picked up my query it was very quickly resolved. After the initial few weeks of no response the communication was great and I got my refund in no time.

I bought an item from the airport that was supposedly to be compatible with my iPhone, this was not the case.
I email on a Sunday when I retuned with my issue wanting to return this item, I had to WhatsApp on the Tuesday because I have no email reply. WhatsApp this was responded very quickly and reported to the relevant team whom emailed me back the next day they asked for phots of unopened item and as I told them it was open they understood
Within a week I got my money back great customer service once I got to the right team

I have a 50% hearing loss, and good ear buds that work (even expensive ones) are very difficult to find.

I mislaid my Apple Buds and purchased an Inmotion pair from WH Smith in Paddington Station.

Wow! These turn out to be the best buds I have ever owned. They are so loud even I have to turn down the volume. And they cost £150 less than Apple's offering.

Thankfully I had not used or discarded my packaging and receipts. I would have preferred to have been offered the option to submit all of the above where I purchased and live but this was not an option.

Having said that because I had all my information and timing was within the required return the process was successful. It just took a little more time and administration to fulfill.

After a bit of too and fro gave a goodwill gesture that was very appreciated!

I was very impressed with the service received. Excellent communication and efficient service

Great customer service, great communication and can’t fault them.

When my device turned out to be faulty I attempted to contact customer services via the details on the receipt but didn't get a reply to my email. Eventually I found the correct method via a Google search after which my case was dealt with promptly. It was also unfortunate that I would have preferred a replacement item but customer services could only refund me my purchase cost plus postage

Refund was processed quite quickly and without much hassle although did take quite some time to get a first response.
Advise is to email, but after no response from any emails in over a month went via live chat and from there the refund was processed