INMOTION Arvostelua 

On 08/01/24 my sister was in Luton Airport and bought me a Garmin Fenix 7x from the In Motion tech store.

When she opened the box last night once she had arrived at her destination (picture attached) she found a used Garmin Fenix 6 Pro, used and already registered to another person.

My sister questioned the state of the box (which was slightly damaged) when she made the purchase and was told it was new in and the product is not effected, but not only is the watch old and used it is a different model (the Fenix 6 Pro).

When reviewing pictures she took at the store to send to me before purchase, I can see that the box has been opened before and the security tag applied after, which led me to believe it has been switched. We can see in the records of watch details of the owner plus maps and data from previous activities dating back numerous months.

On my family contacting the customer support, they replied saying they would investigate it, but a week later and multiple emails have had no contact or response further than we are investigating and will be in touch.

Cheap over priced headphones from Gatwick north. Can't return unless unopened, Have emailed Inmotion with no response! what about my consumer rights. Suppose to be 30 days to return item. Also Gatwick Web site don't except returns .

Reply from Claire, why would anyone want to return something that they haven't touched tried or tested, too find out its rubbish. Anyone who reads this please Avoid buying any Imotion products because you can't return then unless they are faulty. You need to read the T & C before buying from Inmotion. Avoid

Bought some Skullcandy wireless earbuds from Inmotion in Leeds Airport. Person in the shop was rude and had an attitude.
As soon as I went to charge them they never worked. Was too late though though as they are past customs in the airport.
Tried to exchange them in 3 WHSmith stores and all told I couldn't as they are franchises. Wrote to WHSmith head office and they asked me to send them back directly to them at my expense.
Absolute waste of time and shocking customer service. Never again will I buy anything but a meal deal or magazine from WHSmith.

The staff I spoke to seem to have no training. And didn’t have a clue about the products that are for sale in the shop. Also gave wrong information about products in the shop. Very poor

Daylight robbery. Samsung ssd drive almost 200% of the price of buying from online stores or high street sellers. (including from Samsung.com). Their business model is people are rich or stupid or both, and will pay massively inflated prices because they're in an airport. I don't dare check the RRP of the memory card I bought at Heathrow branch.

Unfortunately another scammy company that doesn't respond to customer support requests. I have been trying to contact their customer.support email address repeatedly about a faulty product but they just don't bother replying. I suggest you NEVER pay this company with a debit card and always use a credit card so you have some method of redress. In this case I have no choice to waste time going to my credit card company to request a chargeback. Avoid Inmotion (both their physical retail stores and online) as they have zero post-sale customer service.

I have been trying to contact the company in order to get my noise cancelling headphones fixed or replaced for nearly 2 weeks and I've had no response. I've emailed them twice and tried webchat and WhatsApp and they just don't reply. There is no way to get through to them so it looks like my warranty is useless.

Update: although it took a lot to get through to the company, once I did I cannot fault their customer service who promptly issued a refund after I had returned the headphones.

THE REFUND TEAM WAS VERY HELPFUL, POLITE AND PROMPT IN CONTACTING ME WHEN THEY SAID THEY WOULD

When I realised that I had purchased a phone that was not right for me the response was efficient and my costs including postage were returned with a minimal delay. The prices of items in the duty free were often more expensive than elsewhere.

Great service. Sorted my return quickly

South Terminal, Gatwick Airport. I have not had the opportunity to shop here! I have tried to purchase products, on the phone they were useless. The second time I asked, in the shop (31.07.2023am) itself, sorry the sales supervisor was on the phone and did not want to be disturbed. Well, I had a plane to catch and could not wait for you too finish, even though I asked and the lady turned her back….!

I have now (21.11.2023 21:03) just got their phone number off the internet to try again and it’s the wrong number. This shop is a joke and a catalogue of errors. How they stay in business is beyond me…..????

Emailed them regarding my faulty earphones bought on October 23rd at terminal 2 Dublin airport and no response so that’s what they think of their customers. Had to replace the faulty ones as who wants earphones that only work in one ear. Lesson learned don’t ever buy here again.

I had a difficult situation with a lap top purchased at LHR with what I thought was an incorrect sales pitch.

This has been fully resolved

Bought a Bluetooth speaker from their Luton airport store it was faulty straight away they wouldn’t replace it I had to post it back to them and wait for them to investigate it before they’d refund me. I wouldn’t buy from them again!

The speed of your reaction and handling of the whole issue. No fuss and very straightforward dealing.

I was sold the incorrect phone charging lead at Gatwick airport and was unable to return it to Gatwick.
Emailed customer services and easily followed their instructions to have the charger returned and my money refunded.

You sold me a black listed iPhone and when I asked to fix it or to get me a full refund you did not willing to give me a good explanation why?

My daughters headphones where faulty, give me a refunds with no problem. Customer service were very helpful, quick to respond and friendly.

After having a lsight issue with the product purchased at an InMotion store in Dublin Airport the process to have this fixed was super simple. the support and customers care staff i spoke to afterwards were also super helpful... culd not ask for more

Fast delivery , and good service