INMOTION Arvostelua 

Terrible customer service, bought AirPods tried on and did not like. Asked about returning (5 days after buying) got told to send photos of headphones and receipt, sent them over the. Got told that there was no fault so no refund

Music too loud at T4 at

really good customer service with some minor improvements.
I had a pair of headphones that broke quickly after buying. Customer service team were quick to respond after emailing, they sent out a freepost returns label and organised a callback for repayment onto my card and called on time as well.
Only improvement is maybe having a returns form online as it felt like a barrier but once I got talking to someone from the team it was incredible smooth!

Bought a pair of earphones at Gatwick which turned out to be faulty. On return to uk went to my WH Smith store to get a refund. That’s not possible,either return to Gatwick, I wish, or go through inmotion website. After a week of backwards and forwards and after advising I was taking this matter further, all of a sudden I was given a postal address to return and after a further 5 days got a full refund. Surely if you purchase airside from a high street company and the product is faulty you should be able to return to your local store, WH Smith’s, take advise on board. I certainly will not be purchasing again from you at an airport.

Rapid response from customer service but the returns / refund process for a non functioning items was multi stepped & it makes me less inclined to buy at the airport.

I went into INMOTION at north terminal Gatwick airport. I wasn’t wishing to purchase anything but needed a bit of tech advice regarding my malfunction phone. The wonderful Abs took time to help resolve the issue with help and a smile. No attempt whatsoever to sell me anything, just courtesy, consideration and a “can do” attitude.

Customer service is critical in any business and I must say the follow up was excellent. My issue was resolved in a timely manner. Very pleased with the service.

Great customer service when something i purchased was faulty. This was particularly impressive in that I had lost the receipt. The team were able to track down my purchase details outside the UK (I purchased in the airport while leaving). Thank you.

The instruction in your e mail were clear
Your customer service kept me informed (Hannah and Sarah)

Your finance persona rang me within the time space I was told about

And I was refunded today.
Only that this form does not allow the true date of the experience because it starts after today! Also there was no instruction in the e mail about title!

Very unhelpful and no help. Can not do anything duty free and more expensive then outside the airport. A total CON do not use !!!!!!

Fast review an refund

I purchased an item that’s turned out to be faulty. The after sales service via WhatsApp worked really well. When it was agreed I needed to return the item, a free post address was provided. Upon receipt I was told a refund would be issued and specifically who would call me. In summary excellent service, my only slight disappointment is that I will have liked a replacement item, but this was not an option.

Bought some faulty headphones which I had to return. Went through the whatsapp text helpline. All very helpful and refund was paid 2-3 days after having returned the headphones.

Bought a powerbank for someone as a gift. They did not like the look of the product and I attempted a return. Because the package had been OPENED it was no longer eligible for return. Never been used,in MINT condition,but because the person I gifted it to had opened the box and I was honest about this, a return was refused. Just a note to customers that this is their policy as I was not aware when I made the purchase.

Bought a faulty charging block at LGW. It wouldn't charge in France. Emailed InMotion with receipt. They sent me a return label for me to return product and returned my money. No hassle. I had expected hassle. I thought I would need to claim via Amex. InMotion apologised for faulty product and just refunded me for the purchase.

Very poor customer service after bad purchase problem…they not following up when they say they will. Will not be shopping at i motion Heathrow again as no way to go back to store if there’s a problem and customer services just fob you off on watsapp.

I bought a Samsung galaxy S21 on clearance sale at Dublin Airport. Few days later when I tried to transfer data I realised the phone wasn't working, it wouldn't turn on. I took it to a phone specialist to see if they can help turning on the phone. Right away they advised me that the phone I bought thinking it was new, it was actually used and refurbished. They showed me that the phone was opened and looked up the history of the phone which clearly showed it was bought in 2021. With this information I decided to return the phone right away for a refund. I also bought phone case and protective glass that now I will have no use of. I did get my refund in a few weeks but it doesn’t make it right that they sold me a phone under false pretence of being new. Inmotion at Dublin Airport did not disclose this information at the time I was buying the phone and I would have not choose to buy the phone if I knew it was used and refurbished. Now I ordered the Samsung s24 from the official Samsung website for a little bit more than what this refurbished and used S21 cost. I will never purchase anything else of a higher value at Inmotion.

Initial response was slow, but I wasn't using quite the correct portal I don't think. Once made contact via the correct avenue, things were addressed very quickly and efficiently.

Bought a smart watch but I was very unhappy with the performance and wanted to reject it. InMotion dealt with the complaint quickly and to my satisfaction.

Would be better to be able to return items to W H Smith stores