INMOTION Arvostelua 

I bought the wireless charger for £44 from Heathrow terminal 2 and since I bought it the wireless charger is a joke it won't even change your phone percentage by 1% but the charger itself goes 0% within 10 to 15 minutes , what a waste of money

Shocking headphones that rarely connect and then don’t hold connection.
Customer service did nothing to help. I feel like I’ve been scammed

We bought a set of Apple latest gen AirPods well over £200 from Stansted airport store. When we set them up they came up as “Gareth’s AirPods.” That’s not normal as Gareth has never been our name. The suspicion therefore was that these were refurbished. This poor review is because of what happened afterwards.

InMotion was totally unwilling to understand why “Gareth’s AirPods” should have sounded an alarm both to them as well as us.
Being within the airport secure zone you can’t return to store and after very many attempts to contact customer services they said send them back. They could not get any understanding as to why we were bringing this to their attention.

So, as with a previous reviewer we were expected to package up, post and do without the goods in order that they might decide if there was a case to answer.

Finally we had an email - no apology, no explanation, no replacement goods, no goodwill - saying they would refund the sale plus the £9 postage.

We had said we would accept a replacement but even that was not forthcoming. We had no explanation or thanks even for bringing this to their attention.

My warning would be don’t risk your money. Make your own judgment as to how an allegedly brand new set of AirPods could come on set up as being ascribed to “Gareth” when they were fresh from the store.

There is no customer service to speak of, they have no back up at all for faulty or mis sold goods and anyone spending in this store in my experience risks their money at the same time as appearing to forgo any consumer rights.

Don’t be tempted into a holiday purchase wait till you get home and buy from a reputable store.

I had the pleasure of being assisted by Reece at terminal 4, and I can confidently say that the service I received was nothing short of exceptional. From start to finish, Reece was friendly, professional, and genuinely attentive. Most importantly confidently answered all my questions. Great selling skills without making the person feel pressured. It’s a rare skill!

The store was busy, from my observation I noticed he managed to attend everyone. Even someone who came in looking for toilet hehe.

It’s rare to encounter someone so dedicated and customer-focused.
Reece is a true asset to the team, and his excellent service made a lasting impression. Thank you, Reece

I brought a phone from T2 got sold a screen protctor which was £29.00 it turned out to be a sticker
I want my money i am absolutely disgusting with the service .
I know the manager in t2 .
I got the receipt and the protctor as well .
You team made a prat out off me
By Selling me the worng thing and charging me £29.00
This is not on 1

Five Stars – Outstanding Customer Service!

We recently purchased a lens for our GoPro from InMotion at Heathrow Airport, but once we were on holiday, we realized it wasn’t suitable for our needs. I reached out to InMotion’s customer service team and was assisted by a lovely lady named Fran.

From the start, Fran was absolutely excellent – professional, friendly, and incredibly efficient. She provided clear instructions on how to return the item, including the address and the requirement to include proof of purchase and the original packaging. We sent the lens back, and within just a few days, the refund was processed without any hassle.

We’re so impressed by how smooth and stress-free the whole process was. Five stars from us – thank you, Fran, and thank you InMotion for such flawless customer service!

i bought a phone charger with 2 usb ports. one port doesn't work and the other barely charges phone. total waste of time. And sold at an inflated price. No way to return also it seems.

I bought a set of defective headphones from an airport store. The process that was required to return them was mind boggling and not very smooth.

After ultimately finding the right email I got hold of them. Don’t try to send standard photos from a phone as they are very specific which format their high security servers can accept.

Initially they wanted me to send the headphones to the UK and pay for postage at my expense, since they do not have a no post-airport security shop. And maybe reimburse me if they found the headset defective.

Upon informing them that this was likely against Swedish and European consumer laws, they suddenly changed tact and tone and reimbursed the 35 euro price within a few days.

Initially I felt like a criminal. I’d only had the EarPods for 3 weeks but was treated like they were ancient. Photos etc. not sure how a photo tells you the left bud wasn’t working. However after submitting the info and sending them back the process was great and rapid. Albeit they refunded rather than sent me a new pair

Just bought a £99.99 belkin powerbank at Heathrow T4, it attaches magnetically to the iphone which is useful. I asked the sales person to unpack the device as I wanted to use it straightaway. I then noticed that unfortunately the cable that comes with this powerbank does not fit the powerbank itself at all so when it is empty you have to go out and find a new cable with which to charge the powerbank. When I pointed this out to the salesperson he stated that was the way it is, he does not talk to Belkin / the supplier. When I suggested this may be important feedback to the supplier he just shrugged, not his job. So nobody there will alert the supplier to the device coming with a cable that cannot be used at all to charge it? And they don’t care! Terrible!

Bought an item that has failed well within the warranty time. Unfortunately I don’t have the receipt as was bought at the airport on the way to holiday.
Customer service refuse to try and look for the receipt and want me to jump through hoops to get it.
How would I know the store number the barcode of the item or the exact amount of the purchase from 8 months ago.

Very disappointing from fran and Louise at the customer service department.
Lazy and can’t be bothered

Edit to reply:
You had more than enough information to find the transaction, You either have a terrible system or can’t be bothered to look. 15 years ago when I worked in retail I would have found it in 5minutes. I’m sure modern systems are much better now.

Bought a new go pro at the airport for holiday. The The guy that sold me go pro stuff (literally chose the accessories) sold me:
Wrong battery
Wrong protective case
Told me it had a micro SD when it didn’t

So touch down Maldives with a camera I can’t use. Awful and hard to get hold of!

I purchased a pair of headphones from the Stansted Airport store, unfortunatley when I opened the packaging on the plane the headphones were missing. I appreciate mistakes happen but companies should be judged on how they deal with them, I am pleased to say InMotion credited the transaction in full immediately once notified.

Had a faulty pair of EarPods. Easy returns and they refunded me very quickly. All completed by email and post. Excellent service.

Inmotion helped with a product under Warranty when the manufacturer wouldn't help me, so a big thank you for that.

Good luck if you want to return anything. Customer services treated me like I hurt them in some past life. Copied in the CEO for him to just pass it back to the same customer team to deal with me.
They even lost my package when sending my goods back to me.
Thanks again Louise. You can sleep well tonight knowing you've done the world another justice.

Wanted new earbuds as my AirPods Pro keep slipping out. Sales Associate guided me to a Bose product, which I wouldn’t not have automatically looked for. Solved my issues and great sound. Really appreciate the listening to my needs and the expertise. Fussy tech geek was impressed. Well done Stansted.

Excellent customer service. Handled efficiently and super professionally. Received a full refund (including postage) with no issues at all. Very pleased indeed

Do not buy anything from this chain store that you could possibly want to return for any reason, including a defective product. I purchased some earbuds at their Ft. Lauderdale airport location that I discovered were defective while flying to Boston. When I landed I went to the Inmotion store there and with receipt in hand, tried to return them. I was told that without all of the original packaging, they could not accept it, but I could go online and file for a refund. So after completing the obnoxiously long and detailed RMA request form that is obviously intended to deter you, the warning notices that void a return pop up, which include one stating that without all of the packing material in its original condition, they will not accept the return, and in bold print it reads, "No Exceptions". Since you have to tear apart the packaging to open it (no scissors at the airport), they apparently count on the fact that most people will toss it out, as did I. So unless you travel illegally with scissors or a box cutter, you will get to keep whatever you buy at these stores, no matter what's wrong with it. They also require you to pay for your return. So should you try, and they don't accept it (which it appears that they almost certainly won't), you get to add the insult of going through this process to the injury of paying for shipping, only to get it rejected. Nice policy!

On the 10th February 2025 at approximately 09:15 I was in the Inmotion store in Manchester Airport Terminal 2 (where the phones and tech was on sale), as I walked into the store there was a group of three men huddled together in the middle of the store. After one with a beard looked at me he said to his colleagues’Avert your eyes’ and laughter ensued. I hung around for a while and it was clear they were playing a game to grade the women as they walked into the store.
Now - I work in a prison and I know this game in all its forms, goes on both by men and women. I have never been involved in this kind of behaviour it is both unprofessional and disrespectful to the person that has to overhear it.
We have a saying Challenge it Change it, where I work and I will be making more formal complaint to the company.
I didn’t challenge them as I know nothing would change unless I tell a manager- so I am hoping that the company will do something to ensure that other customers do not have to put up with these put downs and judgements on their physical appearance. The men need splitting up and should not be working together. In my experience this is the only way to stop this behaviour and ensure customers are not insulted as they shop.