INMOTION Arvostelua 

I contacted customer services about an issue with a smart watch and received a very quick response and continued correspondence which resulted in returning the watch and receiving a full refund including postage costs

Bought a defective set of headphones, and they don't want to know about it - said I need to talk to the manufacturer, despite UK consumer law clearly starting it is the retailer's responsibility. Not worth chasing for £30, but definitely avoid these rip-off merchants.

Purchased a Samsung mobile from Dublin airport store.
Model sold was the 5G, but 4G version was provided to my wife.

My wife wouldn't have known the difference, and we were boarding by the time the issue was noticed.

But it felt a little bit like a scam, when provided with hardware that costs less in the store than what was paid.

Now, the support provided afterwards was good. A full refund, including postage was handled within a week.
I still think they should have just replaced the phone with the 5G model.

Staff in Dublin airport should be trained to know the differences though.
I wouldn't recommend purchasing anything from their stores in the future. Especially if your not technology focused/aware.

Returned faulty Jlab headphones which were 3 months old. I bought these at WHS In motion store at an airport and found I could not return at a normal WH Smiths high street store so I contacted their customer services. Customer services were quickly responding to e mails and were very clear about what I needed to do. I sent the ear buds back recorded delivery and got a full refund plus the cost of my postage. A very rapid process. Pleasantly surprised how easy and quick this was.

They responded straight away to my email and dealt with the situation, thank you

I had a technical problem with some headphones which didn't work. The return and refund was handled swiftly and efficiently

A quick response and professional attitude that resolved the issue.

£17 for a type C cable, that won't even stay connected/ plugged in. Absolutely shocking

I bought a headphone converter from whsmith that stopped working after about a month 1/2. I contacted the customer service team and they were very helpful, relaying information through email. Eventually I sent the item back to their offices with free post and was offered a full refund.

It was a good customer service experience from their team. However I had to give it only 3 stars as the item itself was faulty and caused more inconvenience to me. Having to iniate the refund process etc...

Inmotion customer services were brilliant with resolving an issue with an item I bought at Birmingham Airport. Excellent customer service which is difficult to find these days. Thank you Louise.

I bought a pair of headphones at Inmotion at Stockholm Airport that was not working. It was really hard to navigate to the support, but once you find it they are great! Very friendly and professional support at the UK support organization.

Absolutely brilliant company. Had a problem with my earbuds and Louise of in-motion was brilliant. Lots of contact and dealt with the problem with no qualms. Can’t rate this company enough. Superb customer service.

Excellent customer care and follow up. So helpful. Fran and Sarah in Customer Care and the lady in Finance who actioned the refund were all so receptive and efficient and helpful - thank you to all of them.

Great after sales service when I purchased the wrong product from an airport store.

The Customer services were very quick to respond to my issue.

The issue was then resolved and I was satisfied with the outcome.

Although I am very disappointed with the product, The customer services team gave me faith in InMotion and I may use their services again the future.

Excellent service

Resolution took a couple of emails back and forth to understand view point however in the end it was satisfied satisfactory.

They said they will refund me the full amount for return package fees. But they didnt. Liers

Extremely efficient and helpful customer service with a product that malfunctioned after a year.

The product was excellent, but the sales staff lied when they said we would have support in Portugal, but when we had a problem we had to send the product back to the UK and couldn't get a replacement only a refund.

Customer services were helpful, but we wouldn't have brought the product if we knew we couldn't have got support in Portugal where we live.