INMOTION Arvostelua 

Soo helpful and professionals, highly recommended 👌

Sadly it was the return of an item but it was simple and easy.

I bought an item that I wanted to return, as it wasn't what I needed. Despite no longer having the packaging or receipt, Inmotion dealt very professionally and quickly turned around a full refund for me.

I've never seen better customer service in my life. They immediately resolved issues I never expected to be helped with. Thank you so much. I will definitely shop at Inmotion at airports.

I requested a refund for a faulty item and I was continually updated on it's progess

Good customer service and specially service during warranty period.

3 weeks ago, I bought a brand new iPhone 16 at the airport in Copenhagen, Denmark. Device was faulty, there's no local/ European customer service, contacting the store at the airport didn't help, apparently they have no connection with customer service in the UK. It was hard to get hold of a contact (can only be done by mail). Had to ship the device to the UK, it was received 5 days ago and still no answer. We're not buying peanuts here, these are expensive electronics. This business shouldn't be allowed to operate in the EU if they can't provide EU based customer support (the device was hold for 3 days in customs when shipped back). Not having a phone for this entire time it's a real hassle.

I bought a power block that stopped charging after a few days. Stupidly I hadn't saved the receipt or the packaging. However Louise in customer service has been amazing. I gave her the place and rough date and time of the purchase. She tracked it down, sent me the returns form, acknowledged receipt of the return, and then emailed to let me know the finance department were trying to contact me to arrange the refund. Really great and efficient correspondence.

I bought powerbank but returned it. It's been two weeks and I still haven't received my refund. I called them but they didn't answer my phone and emailed but they didn't reply. I don't recommend buying anything from this store.

Bought the wired headphones in the airport just before my flight. Fresh out of the packet, only one side was producing sound. I realised the wire has to be bent in a certain orientation in order to get both sides working. Really not what you want out of a pair of headphones

Shocking! They tell you when you buy in store you can return items!! What a lie.
No phone number to contact and have sent 3 emails and not 1 reply!!

Purchased a USB cable for £27… plugged it in on the flight and it didn’t work. Got to the hotel, tried it there… didn’t work either. Bought one from the hotel for €4; the equivalent of about £3 at the time and that worked fine. If you’re going to charge 800% markup for a captive audience at least make sure it works. Disgraceful.

I purchased something in error and getting a refund at a later date was very well organised with very courteous and helpful emails during the process.

I eventually found InMotion’s email support (couldn’t locate a phone number), but their service was excellent. They responded quickly and handled my issue with impressive efficiency. Very happy with the outcome despite the lack of phone contact.

Purchased a faulty laptop in LHR T2 six months ago but was very impressed with the excellent post sales InMotion customer service team in rectifying the problem with a speedy full refund. Something other companies could learn from in how to treat their customers.

Sent my earbuds to get fixed 3 times never came back fixed so not impressed at all

Got called when promised and refunded for item.

I purchased an item from your Heathrow airport branch and found some days later that the item was £15 to £20 less with other well known retailers. I then found an email address for InMotion on the InMotion website, emailed to arrange for a refund and received no response after several days. I finally decided to contact WHsmith and they gave me the correct email address. I then returned the item to InMotion, but at my own cost, which is inappropriate considering the item was marked up in price. I was not happy with the product or service and will not be shopping at InMotion again.

Kind regards,
Karen Benjamin

I purchased an adapter in a panic at the airport, and didn't need to use it in the end, so emailed the team about their returns policy - especially as I was unlikely to be heading back to the airport to return the item in person. They were very communicative and clear, and it was straightforward to send the unused product back.