Indra Renewable Technologies  Arvostelua 916

Indra chargers, great when they work, into my 2nd one as first one decided to melt itself from the inside out. Things happen and I don't blame indra for that, the WiFi dongle is useless, honestly it's so intermittently bad I had it hard wired via ethernet as it was so flakey. Even after putting a booster next to the charger it still had issues.

But the worst thing about indra is the support, slow, sluggish responses, a customer service team who the majority of just fob you off. Some are great but this feeling of they don't care.

I was told next day delivery and given a tracking number and told it would arrive next day. Had not even left indras warehouse. (Confirmed by manager complaint call)

Requested at least 5 manager call backs, each time the manager was on a call to the energy provider, in a meeting, in another meeting. You go around and around the houses and despite yes you will be called back by 4pm. Never happens.

Over a dozen calls to indra in a week, emails call backs. Don't bother with call back after 4pm. They say they cut off 20 mins before closing time. They don't as I called so many times and sat in qué before they never answer, and they ignore call back requests late in the day

For a technology company the support has been awful.

However the manager did call me back, he was very apologetic for his team and he was very honest and didn't try and deflect. He admitted the mistakes and accepted it wasn't good enough.

I was given a years extra warranty, they did replace my charger with a new one and eventually they did get an installer to sort it, and now I have a fully working up to date indra charger and can report it's working perfectly.

If it was not for this, and the admissions by the manager and his desire to fix the problems it would have been a 1 star. At least the manager didn't try and make excuses and it got resolved so that is why I have given a 3

Jack from Indra Renewable Technologies was exceptional in his customer service and his knowledge of tecnical assistance with electriac vehicle chargers. Jack was professional, polite & consistantly maintained a standard of excellence. Jack recorded details accurately which helped diagnose and resolve an issuse with the car charger. Jack also followed up and returned all calls promptly thus ensuring the discrepancy was quickly resolved. Jack was outstanding in his role and exceeded a standard of excellence which he has set. Indra Renewable Technologies are very lucky to have such a hard working indivdual apart of their company.

I’m now on my third Indra charger in two years, the newest version died before Xmas. It took just over two weeks to deliver the new one. (Yes there was a Xmas break, but the deliveries from everyone else didn’t stop.) The ’new’ Charger I was sent is a refurbished model. It’s been sat in my hall for 10 days waiting for it to be installed. Indra state they have a 3 day agreement for installation. I’ve called every day, almost always request a call back because I’m 30/40 or more in the queue. Still no install, no apology and no update when it might actually be installed. Don’t bother with Indra.

Spent £850 to install a charger through Indra, and now I can’t connect via my app. Called Indra, but they said it’s not their problem and to contact the installer. The installer told me to talk to Indra since it’s their product, claiming the installation was fine. Not exactly a customer-friendly experience. The only time Indra replied to my email was to say that if I pay another £199, they’ll come and fix the connectivity issues, which they think is due to the dongle. I’m planning to rip this charger out and replace with a more reputable company that actually offers after-sales support, not one that just takes your money and runs.

as I am a OAP i needed help trying to set up account for partner and Jack talked me through what I needed to do called me back straight away and was sorted straight away and gave me information on creating a schedule in octopus energy supplier . Thank you Jack Addis very much.

Spoke to Jack Addis at customer services who talked me through the set up for my tesla with Octopus 🐙 Energy...
He was absolutely fantastic and made the whole process seamless...a credit to the company..

Had an issue with Indra App not connecting to wall charger. Calls Jack at Indra who sent through step by step instructions of how to reset this and was back up and running within 30 mins. Thank you for your prompt efficient service

I have contacted Indra three times for support (once by phone and twice be e-mail) and each time I have received a swift response which has sorted the problem. I am a recent EV owner and am still working out the variables of things that are likely to go wrong and how to solve them.

I would give a zero rating, but this was not an option. If you have a choice, i would strongly advise you to avoid Indra and SPEN. I have an installed charger, but they did not link it to the App and it does'nt work despite 24 e-mails and endless phone calls. You are better off searching elsewhere imo.

Changed router and wifi details and struggled to reconnect charger. Called first line support who resolved the issue immediately. Great service from Alice.

First time I have an issue with the home EV charger in 12 months. called the service line and within 15mins had it all solved and working again.

Could not have been more helpful: diagnosed the issue really quickly and asked me to conduct the action while still on the phone. Mitch was Superb!

Great experiance with getting my issue resolved very quickly within a few emails.
I had a comunication issue between my charger and the company that pays my bill that stopped them seeing my charger use.
Dani informed me what the problem was and got it resolved liasing with the company that pays the bill keeping me updated throughout the day.Thanks

My charger was continually ‘loading’ so I was unable to set a Boost charge. I opted for a call back rather than waiting in a queue for assistance. Alice rang, she has the patience of a Saint. Technology and a 75 year old is not a good combination. To cut a long story short my problem was resolved thanks to Alice taking me through everything step by step. I am eternally grateful 🤣

Alice took me thru the WPS enrolment procedure that I had been doing for the last week without success and this time it worked!!! And then updated the software in the Smart Pro charger. Something magical going on

Really helpful sorted the problem out

Jack was really helpful, informative and resolved the issue quickly

I recently decided to swap out my Pod Point Solo3 for an Indra Smart Pro. Indra shipped the charger directly to me, and the installer arrived about 3 weeks later. The reason for swapping was that Pod Point is only supported by EDF (as they own Pod Point) and therefore it wasn't supported by OVO Charge Anytime. Indra are one of the most widely supported chargers, and also offered a unit that is untethered. My charger is installed in the garage.
We did have a few problems getting the unit set up, as it kept losing the WiFi connection, even though the signal strength was strong. Eventually the installer left with the unit showing a white light, and I planned to get it connected to OVO the following day. At first the car would not charge, so I rang Indra Support and spoke to Jack Addis. After several tests he sent me the installer app, and I managed to get a good stable connection to WiFi.
Connecting to OVO was a separate problem, but was resolved by removing Indra as a supported device, and then reconnecting. After rebooting the charger, everything started to work as advertised.
An enormous thank you to Jack for being patient. It's not easy debugging problems over the phone.
Now I have both my Kia Niro EV3 and my wife's Renault Zoe RE50 charging successfully.
The Indra unit charges at a higher rate (7.3kW) as opposed to the Pod Point's 6.7kW, and Indra connects to OVO Charge Anytime within about a minute, whereas using the Niro and Zoe as compatible cars usually took up to 30 minutes. This means more charge time is on the lower EV tariff.
Very pleased now after a bit of faffing about with setting things up, but we got there in the end.

Jack Addis was great today. Re connected my charger to my new router and helped me with an Octopus-Indra query too which saved me a separate phone call. Quick, friendly and professional. Thank you

Customer support was extremely knowledgeable and helpful in solving my issue. Jack, especially was very pleasant to deal with and helped me immensely and Lucien helped the day before too.