Indra Renewable Technologies  Arvostelua 915

My charger lost Internet connection, my initial email to service was responded to really quickly. After a small exchange a replacement charger was ordered and delivered quickly. However since then I've been chasing for over 2 weeks to get an engineer booked in, no response or acknowledgement, just silence.

Mitch at Indra support is quick to respond and bang on in terms of solutions and customer support. I’ve had a few minor issues with my Indra charger but tbf it works as it says on the tin and Mitch is great support when real life prevents it working perfectly.

I swapped energy supplier from A to B and discovered that after the changeover my car wouldn’t charge
I then charged energy supplier details in the Indra app - car still wouldn’t charge.

Contacted Indra and within quick time, they changed my energy supplier details their end and solved the problem.

Absolutely superb service emailed indra my problem on Sunday 25th and had my new cable by Wednesday 28th just explained my dilemma and sent a few pictures of my charge point to Andy at Indra and he noticed my Renault cable wasn't plugged in properly then they sent me a new cable really simple no problems at all

Having had my indra charger now for 2 years, I had a problem. Call customer support but found that they close at 4.30pm (which i find hard to believe).
So I emailed them that evening and at 8.30am next day I received a email back closely followed by a phone call for the support team who was very professional and helpful, on the first occasion my problem wasnt fixed but within 24 hours and another phone call we was back up and running.
Thank you.

Absolutely poor customer service!!! We’ve been without a charger for a month, replacement received on the 14th Jan - still no booking to fit!!! Cannot get through to customer service, the lines cut you off! Promised call backs. Absolute WASTE of money!! Spent hundreds charging this past month! Do not go with this company!!!

Awful awful experience. 4 weeks no charger. no communication, ignored emails, calls, complaints, failed call back promises, rude staff, zero internal communication.
SHOCKING do not get any equipment from this company!!!!

Replied inside 24 hours to a question. Very helpful.

I had to phone to change my email address. Was put on hold for quite a while and then got the option of a callback which I selected. Amanda phoned back after 30 minutes and was very professional and helpful.

Another incident where the App would not respond and schedule would not work

Andy answered my query and helped me get sorted Thank you 😊

What a blessing, I emailed and got a reply straight away asking questions. Then I got a reply telling me how to sort it and it did.
What a great service, well done Indra your service was excellent.
Many thanks Nicq

Such a fantastic streamlined process. The time from enquiry to installation was rapid, with Brett and James going above and beyond to push the service through and providing exceptional customer service. The installation itself was seamless, a very clean and well explained process. Would highly recommend this company higher !!!

I was so impressed with the Indra service initially when seeking support with my charging unit. However prior to Xmas my box failed, the chap on the phone was VERY helpful and arrange for a new box to be sent. This box has been sitting in my hall for over two weeks now. I spoke to someone two weeks ago who told me an engineer would be in contact. This has not happened. I phoned last week, spent over half an hour waiting, requested a call back, this didn’t happen. Trying to call again as I write this review and have been waiting over 30 minutes and have been at “position number 4” since the start of the phone call. This is so frustrating as I live in a rural location and struggling to charge my car.

Only had the INDRA Smart Pro GEN 2 installed a week ago. Needed to change account details so called Customer Support. Call was answered almost immediately by a very pleasant and professional advisor. Amanda advised accordingly with the issue resolved within 48hrs. Have had no issues since. Straight forward charging with INDRA & Octopus Intelligent Go schedules.

Over the years I have had probably four calls with different team members and on every occasion they have been incredibly patient and always willing and able to help. I think it was Amanda that helped me this time.

Charger installation delayed as original product incomplete. Charger fitted but would only reliably work on a boost charge. Multiple calls with Indra and OVO did not resolve issues. Took from August to late December for Indra to agree to replace as fault on mother board wiring found. Agreement to replace given 23 December. I immediately notified Indra I was away until 2 January on holiday and to delay depatch of the new charger till then. With no charger being delivered by 5 January I called Indra. Discovered the charger sending had been delayed as requested but they were awaiting my callback to say I was back, I have no idea why given I had provided my return date already. During this call I was told by Amanda that Indra shut down for two weeks over Christmas/new year. In many reviews on here Indra has said it had limited availability over Christmas, that’s not quite the same as a shut down is it. For a service industry this is frankly unacceptable. When I complained about the time this was taking Amanda advised me I was lucky I was dealing with them as energy company delays were far greater. It still took over another week for Indra to send me a new charger.

I’ve had the replacement charger here 10 days awaiting a call form their agent to fit it. They instructed someone in Wellingborough to replace a charger in west wales. Can you believe Indra has not a single contractor anywhere in the whole of Wales to deal with fault rectification? The earliest date given is more than weeks away. I am left in the situation where I either have to boost charge my car (outside the deal my energy provider has at a rate 3x the cost) or go through deleting the charger from the provider app, reinstalling it, waiting for provider app to reconnect to the charger before I can get the car to charge at the cheaper rate. I’m going to have to do this until 13 February as this is the first date I could be home that the installation team could offer where I could be there, and it was a fight to get that date. All in all the service has been woeful, I would give a zero star but it’s not an option

I have been trying for over a month to arrange a charger repair under warranty.

My EV charger failed and I made contact with the team at Indra immediately. Unfortunately, they have been unable to assist effectively. Emails bounce back, the phones close at 1610 and there appears to be no service partner to make any arrangement with to fix the charger.

Indra sent me a refurbished unit in preparation for a visit, but now seem unable to arrange for someone to call me to arrange that, let alone actually send someone. It is costly and frustrating when a home EV charger breaks, frustration is severely exacerbated by the difficulties in effective communication and the experience of almost no action to respond to my issue, which should be resolved under warranty.

Had an issue with Indra wall charger not connecting to a new internet provider. Tried all ways through regular trouble shooting with no luck. Contacted Indra technical via web page and got an immediate response asking for some easily available technical info, which was responded to.
Received a very quick response from Jack at Indra who sent through three options with clear and concise step by step instructions of how to reset.
Once the instruction option for my situation was implemented an immediate connection was made between Wi-Fi and wall charger. Excellent service.

Indra chargers, great when they work, into my 2nd one as first one decided to melt itself from the inside out. Things happen and I don't blame indra for that, the WiFi dongle is useless, honestly it's so intermittently bad I had it hard wired via ethernet as it was so flakey. Even after putting a booster next to the charger it still had issues.

But the worst thing about indra is the support, slow, sluggish responses, a customer service team who the majority of just fob you off. Some are great but this feeling of they don't care.

I was told next day delivery and given a tracking number and told it would arrive next day. Had not even left indras warehouse. (Confirmed by manager complaint call)

Requested at least 5 manager call backs, each time the manager was on a call to the energy provider, in a meeting, in another meeting. You go around and around the houses and despite yes you will be called back by 4pm. Never happens.

Over a dozen calls to indra in a week, emails call backs. Don't bother with call back after 4pm. They say they cut off 20 mins before closing time. They don't as I called so many times and sat in qué before they never answer, and they ignore call back requests late in the day

For a technology company the support has been awful.

However the manager did call me back, he was very apologetic for his team and he was very honest and didn't try and deflect. He admitted the mistakes and accepted it wasn't good enough.

I was given a years extra warranty, they did replace my charger with a new one and eventually they did get an installer to sort it, and now I have a fully working up to date indra charger and can report it's working perfectly.

If it was not for this, and the admissions by the manager and his desire to fix the problems it would have been a 1 star. At least the manager didn't try and make excuses and it got resolved so that is why I have given a 3