Indra Renewable Technologies  Arvostelua 

Absolutely terrible customer service from Indra Renewable Technologies.

Yesterday, I waited in the telephone queue for over an hour before requesting a callback due to the excessive wait time. The callback never happened.

Today, I again waited for over an hour. When my call was finally answered by Amanda, she claimed that she couldn't hear me and then ended the call. It genuinely felt as though I had been put on mute and simply disconnected.

I'm now on my third attempt to contact them and have already been on hold for another 30+ minutes.

For a company providing EV charging solutions, this level of customer service is completely unacceptable. Long wait times, unfulfilled callback promises, and disconnected calls make it incredibly frustrating to get support when you need it most. I would strongly urge Indra to invest in improving its customer service processes.

3 years in and 2nd fault. 1st due to an issue with installation, which was sorted very fast, and second currently (3yrs 1 month in). Also had a previous issue with connection.
Each of these issues have been addressed almost immediately, with the new unit received today (2 working days from issue notified, and only awaiting the update exchange install now.
Would very much recommend Indra to all.
The unit has done a exactly what is required at all other times, and we use it a lot (charge 1/day one car and 2/wk second car)
Issues happen with electronic items, however it’s how these issues get dealt with, and so far, this customer service has been fantastic.

Never buy an Indra EV charger! Such a bad experience! Charger very temperamental then eventually stopped charging! Rang Customer Service on many occasions, spoke to Jake who was/is very helpful, but Amanda is an absolute joke!!! Unhelpful, rude, vitriolic woman! So as it stands the new replacement sent out is still sitting boxed and unopened in our hallway 3 weeks on as not one engineer has been booked in or sent out to install. Had to buy a granny Charger which is so slow but the only option apart from driving to an expensive charging point! So buy one elsewhere if you're thinking of going wirh Indra!!

Shocking customer service from this organisation. Left waiting for over 3 weeks to have my charger replaced which had burnt out despite being 18 months old. Ended up having daily calls with them chasing and escalating. Their Director of Customer Satisfaction paid lip service to the whole issue and failed to follow this up despite saying g he would. One answer to 4 emails and that was purely an acknowledgment.

To be fair to Jack at Indra he did eventually resolve the matter. He did have some level of customer service and that was obvious as he clearly wanted a satisfactory resolution, so thank you Jack.

Would I use them again? Probably not but will wait and see if this charger lasts and does not burn out.

Would not recommend

Owen was very polite, friendly, knowledgeable and happy to answer questions when asked.
Furthermore, he carefully explained how to operate the charging point, oh and he thoroughly cleaned his mess (inside and out) after before leaving.
Owen is a credit to your business!

Excellent service all round, Dan was really helpful with the survey and John did a great job with the install. Communication from all the team was first class.

Three and half years of faultless performance, then connectivity errors began and the charger has been unusable since.
What followed has been two weeks of chasing Indra’s customer service team with nothing to show for it. Phone calls result in promised callbacks that don’t materialise. Emails take a day to arrive and contain no useful guidance. No one has actually resolved — or even properly diagnosed — the fault.
The hardware may be good. The support is not. Prospective buyers should factor that in.

I reported my charger issue over a week ago. It looks like they have sent me a new charger in the post. However, they said one of the fitters will call. I waited couple of days and no call. So I just called back and they said it could be up to three weeks to just get a call to arrange the fitting. I said that is terrible, my wife laughed in the background and they hung up.

My elderly mother has been having issues with her home charger - under 2 years old - for nearly a month now, and Indra has obfuscated and not yet even looked at it. She’s having to charge in the supermarket. She’s old and recently bereaved, and as I don’t have an electric car I’m struggling to help her. Avoid!

I had some small issues with an existing product, which Jack and Amanda helped resolve very quickly. High technical skills and great customer service made me a very happy customer. Recommended.

⭐☆☆☆☆ (0/5 Stars) An Absolute Failure of a Product & Appalling Customer Service
I would give this zero stars if the platform allowed it. Both the product and the company's support are an absolute failure of 21st-century technology.
1. Completely Non-Functional Product
The charger is essentially an expensive paperweight. While the Bluetooth pairing successfully connects to my phone, the device completely fails to connect to the internet. As seen in ⁠image.png⁠ and ⁠image_3.png⁠, it constantly gets stuck on the "Waiting for IP address" and "WiFi network adapter restarted successfully..." loops. Ultimately, it ends with a "Retries Exceeded" error (⁠image_4.png⁠), refusing to recognize a perfectly stable WiFi network

The Indra Lux Pro is, on the whole, an impressive piece of kit. The design is sleek and aesthetically pleasing, and when functioning correctly, it performs exactly as expected — delivering results that justify the price point. As a product, it earns genuine praise.

However, my experience has been significantly overshadowed by a persistent fault and, more frustratingly, by the company’s failure to resolve it.

My unit developed an intermittent beeping — an issue that, to my knowledge, is not a standard feature or expected behaviour of this device. In an attempt to get this resolved, I contacted customer support by phone on multiple occasions. Despite selecting the callback option, I have yet to receive a single return call.

I then turned to email. An initial response was promising — I was asked to submit a short video of the fault, which I duly did. Three times. Each subsequent email I received, however, was not a follow-up from a technician, but a case closure notification and a customer satisfaction survey. It would appear my case has been repeatedly closed without resolution or explanation.

To be sent a satisfaction survey when my issue remains entirely unaddressed is, frankly, tone-deaf. I am not satisfied, and I would not feel comfortable recommending this product to others until the aftercare service matches the quality of the product itself.

If Indra takes customer feedback seriously, I hope this review prompts a genuine response — the one I have been waiting for.

Had an issue with charger going offline. Didn’t get much joy at first until I complained. Having waited a few weeks, spoke to Andy who explained things better to me. He sent me out a free dongle which I have to get especially fitted by an electrician. Still however waiting on instructions from Indra in how to connect the dongle and pair to my internet so I can pass this onto the electrician.

I wanted to share some incredibly positive feedback following a recent interaction with one of your customer service agents, Jack. I contacted your team regarding an issue with my charger. While such issues can be frustrating—especially when you're relying on the device—any frustration I felt was completely turned around by Jack's outstanding service.

From the moment he answered, Jack was professional, warm, knowledgeable, and entirely focused on resolving my issue. He made what could have been a stressful experience feel effortless. His approach was a perfect example of what exceptional customer service should look like.

As someone who manages three large contact centres, I can confidently say that Jack's performance was nothing short of exemplary. Delivering consistently excellent service is no small feat, and Jack did so with ease. If every member of my own teams operated at his level, I would be an exceptionally proud leader.

I sincerely hope this feedback reaches the right people and that Jack receives the recognition he so richly deserves. Exceptional service like his should always be celebrated. Thank you, Jack, for turning a potentially frustrating situation into a positive experience—I truly appreciate it!

Customer service didn’t help if you have any problems ev charges

I have been using Indra Pro for last 3 years, last year in September 2025 charger started playing but Indra customer support is very nice and very good, they replaced charger as well as installed Wi-Fi dongle to resolve connection issue. They Indra customer support lady name was Marcela Vega and my case number reference number was 64228. Thank you very much for your kind help

Awful kept blaming the instal for the issues. Even wanted us to get the electricity company out to dig up the road. The neighbours have chargers with different companies installed before mine and have had no such problems. 2nd unit in 15 months has just gone wrong. Just don't put yourselves through it. Octopus recommended them so shame on them too.

I purchased a charger about a year ago - there were issues awaiting on national grid to sort and issues with my car arriving which delayed getting this installed.

After paying for installation the engineer could not get this to connect to the Indra app despite it having a wifi connection.

After eventually getting through to Indra they’ve advised that I no longer am able to use the charger as it doesn’t meet “safety regulations” to be installed so have removed the charger from their system rendering this charger useless. No support in providing a discount or a replacement charger or even adding it back onto their system. Safe to say I’m sorry I chose Indra what seemed like a nice British brand -they’ve rendered the charger useless and now I need to purchase another charger yet still within its 5 year guarantee they refuse to help me.

Amanda especially showed no empathy and no care in their support whatsoever after spending hundreds on a charger and installation. Disappointing to see from a British brand.

Had issue with my EV charger connecting to 3g issue due to some sim issue.
Jack was helped us to reset the 3g dongle, however the connection was not successful.
Jack emailed with all my options to reconnect to the Internet. I have managed to find a local engineer who could do my hardwired networking cable and problem resolved.
Even through I was expecting the problem to be fixed my Indra at FOC. Jack was helpful to explain the 3g issue and its out of company hands.

Andy sorted out a charging problem I had struggled with, probably because I misread the instructions but he responded quickly a gave me good advice.
Thanks