Indra Renewable Technologies  Arvostelua 915

Had my charger for 5 years and been really good,One time Indra contacted me to say there was a problem with my charger and sent an engineer out. I didn’t know I had a problem! Mitch and the team are always responsive and helpful when needed which has not been often,

Good product second time around, the first installation was defective, but they replaced it free of charge. Problem with this company is poor after sales service, they left the old charger which they should have taken, they promised several times to collect it for recycling but months have passed and no sign of them, these sort of things should be recycled and NOT sent to landfill

Andy was super helpful. Emailed late yesterday, had a few back and fourths over email with the same person and by noon today, all issues were resolved with my charger. Very grateful and pleased with the service received.

I’ve had an Indra Pro charger fitted to my house for around 21 months. It was fitted by Diamond electrical service to a very high standard.
On occasion I have had to contact Indra for either information or as a general query.
In every case there’s been a very quick response with subsequent information being provided. An excellent customer support and can recommend this company to anyone interested

I have had a few occasions necessitating contact with Indra Customer Care services. Mostly seemingly complicated to me but after answering the necessary and pertinent questions they have all concluded in positive results.
This was achieved in no small part to the friendly and professional expertise of the team generally but specifically Amanda and Andy. They should be recognised for their dedication to the tasks thrown at them. Thank you all.
Congratulations should also go to the System Monitoring Personnel. I recently had to replace my tether cable. Within seconds I received an email alert that someone was tampering with my Charging Unit.

Always helpful and friendly

Their EV chargers are not fit for purpose. I’ve had a replacement charger within 5 months of the initial installation. I had been without the charger for 3 out of those 5 months due to the charger switching off when connected. Customer service is awful, you have to chase them for weeks despite them promising to get back to you urgently. Replacement charger lost internet connection the same day of the install, I managed to fix it but had the same issue the next day. I now can’t use the app with it as it’s currently charging ok and I don’t want to risk the same issue I had last time. I would never go with Indra again and do not recommend them to anyone.

Our car Charger had been playing up intermittently and finally gave up end of Oct ‘25. Eventually new unit received Jan 14th. It has been lying in its box since . Despite regular prompting and excuses to the company no sign of being fitted to date 24th Feb ‘25. No direct telephone response from the company by either phone or email contact and mine go unanswered.
Very poor customer service. Strongly discourage anyone from using this company

Within 10 minutes off running through a few things with operative all sorted cheers

Had a problem reconnecting my charger to the internet. Customer support was excellent

I have been having charging problems. But thanks to Indra service team its all ok now. jack was very helpful when he called and when we lost connection he made the effort to call back. thank you Indra great job.

Their customer service team has only three maybe four people??

For a company of this nature and size this is ridiculous, always number 17 in the Que, never get called back.

I’m on my 6th replacement unit, god only knows what I’ll do when the warranty runs out

AVOID

Superb help by Jack 👍 made everything easy and explained in detail

Please DO NOT purchase an Indra car charger unless you want to replace after warranty runs out!
My car charger has now run out of warranty and gone wrong,
Indra can only advice was to do a power cycle, I have tried this several times, which I tried to explain to them, Indra have now stated they will not proceed with running any diagnostic or engineer visits, not even offered the option to pay for diagnostics and or repair, just costings for a new charger.

We had a problem charging.
After trying the usual self help solutions and failed to get anywhere we had to get Indra Solutions desk involved.
Andy obviously suspected what maybe the problem but kept to a positive sequence of actions to check and in the end reached a satisfactory conclusion. Quite impressive. Thank you and also for advising on a long term solution.

I have had a terrible experience trying to get an appointment to fix my charger it’s over two weeks now still no engineer appointed charger keeps tripping and switching off. Having really bad connectivity problems charger keeps going offline and Indra doesn’t seem to have the team or the tools to get an engineer to my house. I have gave them numerous chances and contacted them several times.

The main terminal of my charger burnt out and caused a dead short of the main fuse. So all my electrics went out. Despite this happening in early December 2025 unfortunately Indra are not replying to my emails or phone calls.

It would be a zero star rating if it’s an option. I would totally avoid this company as we can accept that things can fail, but it’s how a company deals with that issue.
Their customer service and technical support is pretty much none existent. I’m an engineer by trade myself and I think the wifi dongle has failed in my unit, I went through the motions of trying to get it reconnected as per their reset instructions with no success. 4 hours later I finally got through too customer service who wasted time talking me through the reset process again, I thought ok let’s go through the motions and hopefully they will send out an engineer to fix this issue as it’s still under warranty to then get cut off. I called back from two separate numbers to get recorded messages saying something about license limit reached to then get cut off. It’s also funny that when you get through the recorded message goes on about a zero tolerance about abuse from customers to their staff of which I obviously agree with, but how bad is this company and how much abuse are you getting from disgruntled customers as I’ve never heard that statement from any other company

both Jack and Marcela sorted out my problem with charge delay and ct clamp readings

Marcela was extremely helpful in sorting a charger going offline issue.