IndiaCakes Arvostelua 

1 649
•
TrustScore 2/5 tähteä

1,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Fake site, fake promises. I wish i could give negative rating. I have placed an order on 4th oct, 2026. It was my husband's birthday and he was travelling out of town. They totally ruined my plan.... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

The delivery agent came riding a cycle at 9pm to my place which is very much praiseworthy. Cake was really nice in taste except for the decorations which was bit different from the online picture. Ple... Näytä lisää

Saanut 1/5 tähteä

Worst experience fake website, my Oder 2407047092 took 699 rs for cake and extra 200 rs for delivery. The address area is a deliverable area. Since 3 days dalling them no reply they are keeping call a... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I recently ordered a cake and flower combo from IndiaCakes, and I’m happy to share that it was a smooth and satisfying experience. Cake: The cake was fresh, moist, and exactly as described. It... Näytä lisää

Yrityksen tiedot


Yhteystiedot

1,9

Välttävä

TrustScore 2/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 98 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

1,9

Kaikki arvostelut

(1 649)

70 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

I ordered a combo consisting of a cake

I ordered a combo consisting of a cake, roses, and chocolates from IndiaCakes. Not only did they ask for a specific delivery time and charge an extra fee for it, but they delivered the order very late and completely failed to deliver the roses.

To make matters worse, when I reached out via email and live chat to get a resolution or refund for the missing item and late service, I received no proper response or accountability. Charging full price plus delivery fees for a late, incomplete order with zero customer support is unacceptable. I do not recommend ordering from this site.

17. heinäkuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

We're sorry to read about your experience.

However, after reviewing our records, we were unable to locate an order matching the details provided in your review. We take feedback seriously and would like to investigate this thoroughly.

If you have placed an order with IndiaCakes, please share your order ID, registered email address, or phone number with us at [orders2@indiacakes.co.in](mailto:orders2@indiacakes.co.in) or WhatsApp us at +91-70588-92222. We'll be happy to verify the details and resolve any genuine issue promptly.

Customer trust is extremely important to us, and we encourage anyone facing an issue to contact us directly so we can provide the appropriate assistance.

Saanut 1/5 tähteä

Worst experience and when I place an…

Worst experience and when I place an order it's not successful and when I call assistance they said it's successful and ignore the message.
Order placed the 4-6pm and still am waiting for the delivery
When I call support system they are cutting the call and says it will be delivered in 15 mins in a hard voice which is not correct
No refund No response..
Don't believe the vendor . Looks total fake

20. heinäkuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

We sincerely apologize for the inconvenience and frustration caused.

We understand how disappointing it is when an order does not arrive as expected. In this case, the delivery address—Parvathy House, Thekkethukavala P.O., Ponkunnam, Kottayam—is in a village service area where we were unfortunately unable to arrange a successful delivery despite our efforts.

We are also sorry to hear about your experience with our customer support. This is not the level of service we strive to provide, and your feedback will be reviewed with the concerned team.

Regarding the refund, it has been handled in accordance with the refund policy available on our website, which applies when an order cannot be fulfilled under such circumstances. We understand this may not have been the outcome you were hoping for, and we regret the inconvenience caused.

Thank you for sharing your feedback. It helps us improve our service and communication, particularly for deliveries to remote locations.

Saanut 1/5 tähteä

Flagged as AI generated Credit Card scam site

Edit on 18.08. I got called and got told refund is done (very passive aggressively) and called voucher is refund although if I order the area is not deliverable. Call center is run by geniuses!!🤦🏾

This business got flagged as AI generated Credit Card fraud Website by my bank 😞 The Website accepts the Order and then the AI Assistent poses as Service Center employee and assures the Delivery . Then another autogenerated email informs the address was very "remote" (10 km from the city). The request for refund was rejected and a they issued me a voucher. But I cannot use it because a they already mentioned I live in a remote village where they don't serve 🤦 . Clearly their business chatbot and their service center lacks the intelligence to operate.I do not recommend this website.

14. heinäkuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

We're sorry to read about your experience.

However, after reviewing our records, we were unable to locate an order matching the details provided in your review. We take feedback seriously and would like to investigate this thoroughly.

If you have placed an order with IndiaCakes, please share your order ID, registered email address, or phone number with us at [orders2@indiacakes.co.in](mailto:orders2@indiacakes.co.in) or WhatsApp us at +91-70588-92222. We'll be happy to verify the details and resolve any genuine issue promptly.

Customer trust is extremely important to us, and we encourage anyone facing an issue to contact us directly so we can provide the appropriate assistance.

Saanut 1/5 tähteä

Unfortunately there is a zero star…

Unfortunately there is a zero star option.

Terrible service as they took the money and then stated they couldn’t deliver. Offered a voucher that I could do nothing with. Customer service is just as bad - the person just sits silently on the call - no response. They are used to bad reviews. Do not use.

Indiacakes - I have now attached the order number. #2407043817

11. heinäkuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

We're sorry to read about your experience.

However, after reviewing our records, we were unable to locate an order matching the details provided in your review. We take feedback seriously and would like to investigate this thoroughly.

If you have placed an order with IndiaCakes, please share your order ID, registered email address, or phone number with us at [orders2@indiacakes.co.in](mailto:orders2@indiacakes.co.in) or WhatsApp us at +91-70588-92222. We'll be happy to verify the details and resolve any genuine issue promptly.

Customer trust is extremely important to us, and we encourage anyone facing an issue to contact us directly so we can provide the appropriate assistance.

Saanut 1/5 tähteä

What a terrible experience

What a terrible experience. First I place an order for standard delivery. Then they kept delivery on hold saying I need to pay additional 100 rupees and the delivery location is far and delereved it when it's about time to call it a day and sleep. That's also okay for me. What comes next is terrible. What they delivered was completely nothing like what I had ordered both in design and presentation. They have not even written happy birthday on the cake. They just wrote the name of person. Such an indecent service. When I approach customer service they hang upon me as I was expressing frustration. Never use it.

23. kesäkuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

We're sorry to read about your experience.

However, after reviewing our records, we were unable to locate an order matching the details provided in your review. We take feedback seriously and would like to investigate this thoroughly.

If you have placed an order with IndiaCakes, please share your order ID, registered email address, or phone number with us at [orders2@indiacakes.co.in](mailto:orders2@indiacakes.co.in) or WhatsApp us at +91-70588-92222. We'll be happy to verify the details and resolve any genuine issue promptly.

Customer trust is extremely important to us, and we encourage anyone facing an issue to contact us directly so we can provide the appropriate assistance.

Saanut 1/5 tähteä

I have never seen such a poor-quality…

I have never seen such a poor-quality cake in my life. The cake delivered by Indiascake is nowhere close to what was shown on your website. Charging ₹899 for this cake is completely unjustified, as the quality, presentation, and overall experience are far below expectations.

What is most disappointing is that this was meant to be a birthday surprise, and your product completely ruined the occasion. Customers trust your website and pay a premium price expecting a quality product, but what I received was not worth even a fraction of the amount charged.

Please stop misleading customers with attractive pictures and false promises. This cake is absolutely not worth the money, and I feel cheated by the service provided. I expect an explanation and an appropriate resolution for this unacceptable experience.

20. kesäkuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Dear Customer,

We sincerely apologize for the disappointment and inconvenience caused. We understand how important this occasion was for you, and we regret that the cake delivered did not meet your expectations.

At IndiaCakes, customer satisfaction is extremely important to us. We have carefully reviewed your feedback regarding the cake's appearance, quality, and presentation and have shared the same with our bakery partner for corrective action. While product images on the website are representative in nature and slight variations may occur due to handcrafting and local bakery preparation, we understand that your expectations were not met.

We genuinely appreciate you taking the time to share your experience. Your feedback helps us improve our quality standards and service processes. Please accept our sincere apologies for the disappointment caused on this special occasion.

We value your patronage and hope to have an opportunity to serve you better in the future.

Regards,
Team IndiaCakes

Saanut 1/5 tähteä

Such a unprofessional executive for…

Such a unprofessional executive for customer service
They only mentioned midnight service and never refund the money,

Customer care is pathetic unprofessional and never recommended.
Mentioned false service on site

17. kesäkuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Dear Customer,

We sincerely apologize for the inconvenience caused and for not meeting your expectations regarding the midnight delivery service.

As discussed, compensation for the said order has already been provided in the form of a coupon code, in accordance with the refund and compensation policy mentioned on our website. The coupon code can be used on your next purchase with IndiaCakes.

We value your feedback and regret the experience you had with our customer service. Your comments have been shared with the concerned team to help us improve our service standards and customer experience.

Thank you for bringing this to our attention. We appreciate your understanding and hope to have an opportunity to serve you better in the future.

Regards,
Team IndiaCakes

Saanut 1/5 tähteä

Pathetic service and poor responses.

I ordered from them and they didnt deliver it. They refunded me with voucher, where i ordered fruits, still it was not delivered. When asked for coupon for undelivered order they either disconnect the phone or will answer that they will send the coupon to email which they never does . My first experience was so bad .They never told me where they sent the voucher during whatsapp chat and they stopped responding although I was professionally chatting with them. My money is kept by them and not returned to me. Already raised a complaint with national consumer helpline - awaiting for their reply.

8. kesäkuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Dear Customer,

We sincerely apologize for the inconvenience caused and for not meeting your expectations regarding the midnight delivery service.

As discussed, compensation for the said order has already been provided in the form of a coupon code, in accordance with the refund and compensation policy mentioned on our website. The coupon code can be used on your next purchase with IndiaCakes.

We value your feedback and regret the experience you had with our customer service. Your comments have been shared with the concerned team to help us improve our service standards and customer experience.

Thank you for bringing this to our attention. We appreciate your understanding and hope to have an opportunity to serve you better in the future.

Regards,
Team IndiaCakes

Saanut 1/5 tähteä

I paid for an on time delivery

I paid for an on time delivery , on the day wa stole additional charges which I paid they never delivered on time . Never ordering again very poor service and should be held accountable for poor service
Don't respond to emails or messges

13. kesäkuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Dear Customer

The said order has already been delivered on 13 June 2026 to Srinagar

Support

Saanut 1/5 tähteä

Very disappointed with IndiaCakes

Very disappointed with IndiaCakes. I ordered a cake, but it was not picked up by any vendors for almost 3 hours. I got scared and cancelled the order . To make it worse, they asked for extra delivery charges after I had already paid online. Customer service was completely unresponsive when I asked for a refund instead they provided me with a voucher which I don't want. Avoid this service if you want your event to go smoothly.very worst experience and the customer support is like trash

3. kesäkuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Dear Customer,

We sincerely apologize for the inconvenience caused.

After reviewing the order, we found that the delivery address provided was located in a remote town/village area where delivery service was unfortunately not available through our partner network. Despite our efforts, we were unable to arrange delivery at the specified location.

As discussed, compensation for the order has been provided in the form of a coupon code, in accordance with the refund and compensation policy mentioned on our website. The coupon code can be used on your next purchase with IndiaCakes.

We understand your disappointment and regret any inconvenience caused. Your feedback is valuable to us, and we are continuously working to expand our delivery coverage and improve the customer experience.

Thank you for your understanding. We hope to have the opportunity to serve you better in the future.

Regards,
Team IndiaCakes

Saanut 1/5 tähteä

Extremely disappointing experience with…

Extremely disappointing experience with IndiaCakes. My order was never delivered, despite being promised on the scheduled date. What made the situation even worse was the complete lack of accountability afterward.

I contacted customer service multiple times requesting either delivery of the order or a refund, but my concerns were repeatedly ignored or met with empty assurances. Despite numerous follow-ups, I still have not received my money back.

This experience caused unnecessary stress and inconvenience, especially since the order was for a special occasion. Taking payment without delivering the product and then failing to process a refund is unacceptable. I would strongly advise others to think twice before ordering from IndiaCakes.

pls note that I requested for refund but you guys are forcing me to take the voucher, by the way when I booked the order it took the pin code to deliver, why it didn't alerted that time, it is all scam, if you guys are genuine then refund my money, never buy from these scam people.

6. kesäkuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Dear Customer,

We sincerely apologize for the inconvenience caused.

After reviewing the order, we found that the delivery address provided was located in a remote town/village area where delivery service was unfortunately not available through our partner network. Despite our efforts, we were unable to arrange delivery at the specified location.

As discussed, compensation for the order has been provided in the form of a coupon code, in accordance with the refund and compensation policy mentioned on our website. The coupon code can be used on your next purchase with IndiaCakes.

We understand your disappointment and regret any inconvenience caused. Your feedback is valuable to us, and we are continuously working to expand our delivery coverage and improve the customer experience.

Thank you for your understanding. We hope to have the opportunity to serve you better in the future.

Regards,
Team IndiaCakes

Saanut 1/5 tähteä

Please do not order cakes from…

Please do not order cakes from indiacakes.com. My experience was extremely disappointing. Even after making frequent calls, there was no proper response from their team. I tried contacting them through calls, emails, and chat support, but received no satisfactory reply. The customer service was very poor and highly unprofessional.

25. toukokuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Dear Customer,

We sincerely apologize for the inconvenience caused.

After reviewing the order, we found that the delivery address provided was located in a remote town/village area where delivery service was unfortunately not available through our partner network. Despite our efforts, we were unable to arrange delivery at the specified location.

As discussed, compensation for the order has been provided in the form of a coupon code, in accordance with the refund and compensation policy mentioned on our website. The coupon code can be used on your next purchase with IndiaCakes.

We understand your disappointment and regret any inconvenience caused. Your feedback is valuable to us, and we are continuously working to expand our delivery coverage and improve the customer experience.

Thank you for your understanding. We hope to have the opportunity to serve you better in the future.

Regards,
Team IndiaCakes

Saanut 1/5 tähteä

Poor Customer Support and Refund Experience

I had a disappointing experience with IndiaCakes regarding an order that was only partially delivered.

While one item was delivered, the second item was never delivered as promised. After contacting customer support multiple times over two days, I kept receiving vague and inconsistent responses without any proper update or resolution.

The most frustrating part was the refund process. Instead of refunding the amount to the original payment method for the undelivered item, I was offered a one-time-use coupon code. Even after clearly requesting a proper refund, the issue was not handled satisfactorily.

The overall experience reflected poor communication, lack of accountability, and an unsatisfactory approach to customer service. Based on this experience, I would not feel confident recommending the service to others.

Never ordering anythig form this plateform, hope the company improves its delivery coordination, customer communication, and refund policies in the future.

18. toukokuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Dear Customer,

We sincerely apologize for the inconvenience caused.

After reviewing the order, we found that the delivery address provided was located in a remote town/village area where delivery service was unfortunately not available through our partner network. Despite our efforts, we were unable to arrange delivery at the specified location.

As discussed, compensation for the order has been provided in the form of a coupon code, in accordance with the refund and compensation policy mentioned on our website. The coupon code can be used on your next purchase with IndiaCakes.

We understand your disappointment and regret any inconvenience caused. Your feedback is valuable to us, and we are continuously working to expand our delivery coverage and improve the customer experience.

Thank you for your understanding. We hope to have the opportunity to serve you better in the future.

Regards,
Team IndiaCakes

Saanut 1/5 tähteä

had a very disappointing experience…

had a very disappointing experience with IndiaCakes.
I placed a cake order (Order ID: 2407041623), but later the company cancelled it saying that the delivery location was too far. Instead of providing a refund for the cancelled order, they issued a coupon code, which is of no use to me.
When I requested a refund, customer support repeatedly stated that only a coupon could be provided and that a refund was “not possible.” Even after multiple calls, no proper resolution or customer support was given.
I request everyone to be cautious before ordering from this website and to choose a more trustworthy and customer-friendly platform instead.

16. toukokuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Dear Customer,

We sincerely apologize for the inconvenience caused.

After reviewing the order, we found that the delivery address provided was located in a remote town/village area where delivery service was unfortunately not available through our partner network. Despite our efforts, we were unable to arrange delivery at the specified location.

As discussed, compensation for the order has been provided in the form of a coupon code, in accordance with the refund and compensation policy mentioned on our website. The coupon code can be used on your next purchase with IndiaCakes.

We understand your disappointment and regret any inconvenience caused. Your feedback is valuable to us, and we are continuously working to expand our delivery coverage and improve the customer experience.

Thank you for your understanding. We hope to have the opportunity to serve you better in the future.

Regards,
Team IndiaCakes

Saanut 1/5 tähteä

Worst experience

Worst experience. Haven’t delivered and return also not issued they issued using coupon code . Who will order with coupon if they are not delivering .

13. toukokuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Dear Customer,

We sincerely apologize for the inconvenience caused.

After reviewing the order, we found that the delivery address provided was located in a remote town/village area where delivery service was unfortunately not available through our partner network. Despite our efforts, we were unable to arrange delivery at the specified location.

As discussed, compensation for the order has been provided in the form of a coupon code, in accordance with the refund and compensation policy mentioned on our website. The coupon code can be used on your next purchase with IndiaCakes.

We understand your disappointment and regret any inconvenience caused. Your feedback is valuable to us, and we are continuously working to expand our delivery coverage and improve the customer experience.

Thank you for your understanding. We hope to have the opportunity to serve you better in the future.

Regards,
Team IndiaCakes

Saanut 1/5 tähteä

STAY AWAY

I HAD ORDERED CAKE AND FLOWERS FOR MY MOM ON MOTHERS DAY, THIS WAS TIME SENSITIVE ORDER. AFTER MULTIPLE FOLLOWUPS ON PHONE WHATSAPP FINALLY THE ORDER GOT DELIVERED AT 10:30 PM. WRONG BOUQUET AND WRONG CAKE. THIS WAS HIGHLY DISAPPOINTING THEY SEND WHATEVER THEY COULD GET THEIR HANDS ON. WILL NEVER ORDER FROM HERE.

10. toukokuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

If no refund is being issued, it's best to acknowledge the customer's disappointment, apologize sincerely, and explain that the matter has been reviewed without making promises you cannot fulfill.

Dear Customer,

We sincerely apologize for the disappointment and inconvenience caused. We understand how important this occasion was for you, and we regret that the cake delivered did not meet your expectations.

At IndiaCakes, customer satisfaction is extremely important to us. We have carefully reviewed your feedback regarding the cake's appearance, quality, and presentation and have shared the same with our bakery partner for corrective action. While product images on the website are representative in nature and slight variations may occur due to handcrafting and local bakery preparation, we understand that your expectations were not met.

We genuinely appreciate you taking the time to share your experience. Your feedback helps us improve our quality standards and service processes. Please accept our sincere apologies for the disappointment caused on this special occasion.

We value your patronage and hope to have an opportunity to serve you better in the future.

Regards,
Team IndiaCakes

Saanut 1/5 tähteä

If I can give zero stars I would

If I can give zero stars I would
My fellow people whoever see this web as a platform to order cakes or any other celebration stuff plz stay away this is a scam company , their FAQ says refund in coupon and at the end no delivery and they scam us . I didn’t check any of their details before ordering , so plz see this as warning for anyone if they want to order . They won’t deliver neither don’t respond to emails or WhatsApp

23. huhtikuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Thank you for sharing your thoughts. We want to clarify that this review does not relate to any order placed with IndiaCakes. Our team has checked thoroughly, and no order was received under your details.

At IndiaCakes, every cake is freshly baked and delivered with care, and we pride ourselves on transparent policies and responsive customer support. If you ever wish to place an order with us, we’ll be happy to ensure a smooth experience with clear communication at every step.

We appreciate your concern and encourage customers to always verify the platform before ordering. Your feedback helps us reinforce our commitment to trust, quality, and customer satisfaction.

Saanut 1/5 tähteä

These people are completely useless and…

These people are completely useless and absolutely incompetent. I placed my order three days ago, and now it’s already 7 PM and they still haven’t delivered my cake. On top of that, I even paid extra delivery charges for this pathetic service. I strongly recommend that no one buys from this fraudulent, disgraceful site. Thanks.

20. huhtikuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Thank you for sharing your thoughts. We want to clarify that this review does not relate to any order placed with IndiaCakes. Our team has checked thoroughly, and no order was received under your details.

At IndiaCakes, every cake is freshly baked and delivered with care, and we pride ourselves on transparent policies and responsive customer support. If you ever wish to place an order with us, we’ll be happy to ensure a smooth experience with clear communication at every step.

We appreciate your concern and encourage customers to always verify the platform before ordering. Your feedback helps us reinforce our commitment to trust, quality, and customer satisfaction.

Saanut 1/5 tähteä

Fraudulent Service and Misleading Charges

I placed an order for a cake three days in advance, expecting it to be delivered today as promised. Instead, I received a message at the last moment asking me to pay an extra 100 rupees for a so-called “distance change,” even though all delivery details were clearly provided during the order process.

When I contacted customer support to understand this unexpected charge, the representative abruptly disconnected the call without offering any explanation. This kind of customer service is completely unacceptable.

Overall, this has been a very frustrating experience. The company lacks transparency, professionalism, and basic customer respect. I strongly advise others not to purchase from here.

20. huhtikuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

We’re truly sorry to hear about your experience and appreciate you sharing your feedback. Your order was placed with the delivery city marked as Delhi, while the actual address was in Bindapur/Vikas Nagar. Because of this difference, an additional delivery charge was requested to cover the extended distance.

We understand how important transparency is, and we regret that this was not communicated more clearly at the time of ordering. Our cakes are always baked fresh and delivered the same day, and we strive to ensure every customer feels respected and valued.

We’re reviewing this case internally to improve our communication and customer support process so situations like this don’t happen again. Thank you for bringing this to our attention—we hope to serve you better in the future with complete clarity and care.

Saanut 1/5 tähteä

The service is very bad

The service is very bad. The cake we ordered was not delivered; instead, a low-quality cake from the local market was sent. They charged around 900 rupees but delivered a cake worth only 200–300 rupees. This is very poor service.

14. huhtikuuta 2026
Oma-aloitteinen arvostelu
IndiaCakes-logo

Vastaus yritykseltä IndiaCakes

Thank you so much for your kind words! 🌸 Even though your order was for Pankhare Gaon near Saraswoti Higher Secondary School on Peshok Road, we’re delighted you enjoyed your cake. All our cakes are freshly baked in the city and delivered the same day to Peshok Tea Garden and surrounding villages, so you can always count on both freshness and timely service. We truly appreciate your support and look forward to serving you again with more delicious treats, straight from our ovens to your doorstep.

- Team IndiaCakes

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