Imperial Fragrances UK Arvostelua 

Never arrived and had to go through my bank for a refund. Don’t bother with this site.

SCAMMERS AND AWFUL CUSTOMER SERVICE. STRONGLY DISSUADE ANYONE FROM SHOPPING HERE.

I returned an UNTOUCHED and UNOPENED package after they didn’t want to cancel my order and they emailed me saying that the package was opened, the vial was unscrewed and had been decanted before being returned and that I wouldn’t be getting a refund.

On top of this, they have poor communication, were very curt/impolite and didn’t respond promptly.

STRONGLY ADVISE YOU NOT TO SHOP HERE. THEY LIED AND STOLE MY MONEY.

Excellent experience
Has never disappointed me , brilliant service . Have used them many times and will 100% buy from them again . 10/10

Great fragrance range and quality.

Great service as always. Ordered few time never had problems. Thank you for posting my last order quickly

Legit good comms legend no issues. Perfect as always. Never had any issues I mean how can you one of the best out there there a few of them so they’ll have to share the Gold medal at the decant perfume olympics.

Ignore the bad reviews, I've had nothing but great experiences with this company, excellent products at great prices, delivered quickly, what more could you want? 😀

Beautiful perfume but expensive was glad to be able to afford a little bottle

As described A+++
Fast delivery

Ordered some samples 2 weeks ago. Says delivery is 2-3 working days and still not received it. Emailed them and no reply. EDIT: finally replied and said items have been lost in the post and issued a refund. Then sent me an email threatening to cancel my refund if i didn’t remove my negative review from here. Absolutely do not buy from here, scammers!

Third time ordering and will definitely order again!
Really professional and perfumes are genuine.

Gorgeous perfumes and really long lasting. Seller answers all questions promptly.
Items arrived quickly and will definitely be ordering again!!

I ordered some samples - very quick dispatch and delivery, very good packaging and good quality glass screw-on vials. I am very happy with the samples. Thank you.

Placed an order 3 weeks ago and still haven’t received my item (I don’t think I ever will). No replies from their emails trying to chase up order, an all round very poor experience. Get your aftershaves elsewhere!

Great customer service!
Thank you for answering my questions so quickly. The perfumes were lovely and were delivered quickly.

Received 4 out of 5 samples I ordered. Was promised that the 5th would be delivered the following month. Never happened, tried to email to enquire and/or ask for refund several times, emails bounce back, no communication. Avoid.

Update on 13/04/2024 - In fairness...I finally received the original sample I ordered and a few extras I guess as an apology so I let you make up your mind...

I have reveived 2 out of 3 samples I ordered. Tried sending an email to get a refund but emails just bounce back. So I will not receive a refund... oh well.. I will avoid in the future.

First time using this site as they had the best price on a Nishane perfume I’d had my eye on for a while. I paid for Royal Mail postage and the item came the next day, can’t ask for more than that. Item was well packaged and they even threw in a free sample which no doubt I’ll end up liking. I will definitely be sure to check imperial fragrances first when buying niche fragrances in the future.

Absolutely shocking service.
Unfortunately I made 2 separate orders. I got 1 sample of Maison Mattaha which was never sent out and they’re trying to tell me that it was lost in transit and they can’t send me new one because they’re sold out. I know it was not sent out because there is no tracking details. Second order I ordered 8 samples and only received 7 plus on sample was meant to be 2ml but I received only 1ml. Don’t bother with this company, it the biggest scam and waste of money. They think people will not notice their f*** ups.
Wish I ordered though PayPal like others so I could get refund
Update 07.01.2024
I received my refund only after negative review. I would have changed my review but the customer service is absolutely disgusting, never in my life I experienced that kind of replies.
‘’You received a refund for the missing samples so what is the problem? You asked for a refund and received the refund.

Please think twice before trying to ruin a company reputation over an issue they have rectified for you. Oh and if we was a ‘scam’ company we wouldn’t have refunded you. ‘’
Is that normal?