Imperial Fragrances UK Arvostelua 

I have placed multiple orders with this company, and never had any issues. Samples arrived on time. Only once I had an issue with one sample leaked, I sent an email and got a quick response, and new sample was sent out with a week.

Great experience and great samples! Thank you so much

I’ve got to give a big shoutout to Imperial Fragrances UK — their service is genuinely top-tier. From the moment you place your order to when it arrives, everything is smooth, fast, and reliable.

What really sets them apart is their carefully curated selection of niche and hard-to-find fragrances — whether you’re looking for something exclusive or want to sample before you commit, they’ve got you covered. Plus, the packaging? Secure and presentation-worthy, perfect for collectors and first-timers alike.

If you’re into niche scents or just starting to explore the world beyond designer perfumes, Imperial Fragrances UK is honestly one of the best places to start. Highly recommend checking them out!

Absolutely brilliant. I have worked with many other fragrance sample sellers, none as good as imperial. Delivery was fast, fragrances smelt amazing (all authentic) and the owner was so nice when they added an extra free sample! Nothing but positives with this company, highly recommend and will only be using them for my smelly needs. Keep it up imperial!

If I could give no stars I would. I orders a sample over 2 weeks ago and have emailed several times but no response.
I am going to create a dispute with American Express as I think this is a scam.
This company is also Les Senteurs - avoid at all costs

I ordered 2 samples and only received 1. Live messaging on the website doesn't work, no response and none to my email either.

I read reviews about this company here and took a chance to place an order. Thankfully I only bought testers. Three weeks later, my items hadn’t arrived so I emailed them. No response, no acknowledgement, no items delivered. I live in the UK, their company is supposed to be in the UK. It shouldn’t take over 4 weeks to deliver an item. I don’t know about the positive reviews they’ve got as my experience was negative. I believe I have been scammed. Thankfully I didn’t lose much money. From my experience, RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY.

Do not purchase from them! My order has not arrived and after contacting them 4 times I still have had no response hence no refund either!! Only giving 1 star because I can’t give zero. I wish I had read the reviews about this website before I bought something.

This is the worst company I've ever seen. Zero communication. Was looking forward receiving my parcel after waiting for a while, then i send them an email for any update of my parcel .Any without any explanation, I just received an email for a refund notification. I will never shop with them again. A very bad experience 3

SI JE POUVAIS METTRE ZERO ETOILE JE L AURAIS MIS , CE SITE EST UNE GROSSE ARNAQUE !!!!!!AUCUN COLIS NE VOUS SERA ENVOYER LE NUMERO DE COLIS EST TOTALEMENT FAUX 😡😡😡😡😡😡😡😡😡A FUIRE !!!!!!!!!

Never showed up. I got no reply after my first email but got a response after my second, offering a refund if it didn't turn up by Friday. Really disappointed.

I have received 1 sample instead of two. I have emailed them, used live chat and never received nor refund for the missing item nor any reply. Thiefs!!!!! Never again

Hi i pay for to perfume but i haven’t received and in the side shows me delivered.

Im giving 4 stars because they are terrible with responding to emails and putting customers at ease when it comes to the shipping delays,but I have always received my orders,next working day after they dispatched. Always! Never missed an order. Big thank you for that!

STAY AWAY FROM THIS PLACE! I’m frustrated and disappointed with the service I received after placing an order with the company. I placed an order, but unfortunately, the wrong shipping address was auto-filled during checkout. As soon as I noticed this mistake, I attempted to cancel the order immediately, only to find that they do not provide an option to cancel or amend an order once it’s been placed.

Following this, I contacted the customer service team via email, requesting that the shipping address be updated to reflect my billing address instead. I received a response a week later, stating that the item had already been shipped to the incorrect address and that I should contact that address directly (baring in mind this is 4 away from me). I was further informed that they would not be re-shipping the item or offering any alternative solution.

This response is both unhelpful and completely unacceptable. As a customer, I expect to be able to resolve simple issues such as address errors promptly, especially when I’ve acted quickly to notify them of the mistake. Instead, I am now left without the item I ordered, and the company has shown no willingness to assist in fixing the problem which is quite clearly a reoccurring trend. Had I looked at the reviews before hand I would never have purchased.

Order number #20723
This is my third order with Imperial Fragrances UK and there has never been an issue before.

However, this time, I placed an order on the 13th December which is yet to be delivered (it's now the 2nd Jan).

I understand that the post can become busy over the Christmas period, but I have not received the item and I've now emailed twice and still not had a response from Customer Services.

Please can you kindly issue me a refund for the order that I have not received and reply to my emails?

Kind regards,
Clare

I had a bad experience with this website. I ordered a 5ml of dolce and gabbana luminous night & never received it they never sent me a tracking number or anything. They finally sent me a replacement after a few emails but I don't believe they ever sent me the first one. Awful customer service as well avoid. To the response below you used to sell this product my order number is 14042.

Still waiting on a refund from September! Placed an order and they didn't have one of the samples in stock, asked if I wanted to pick something else or be refunded, I asked for a refund, emailed again in November requesting the refund, no response and no refund! Won't be using them again.

£20 for a sample - scam and no reply when queried it

Ordered a sample on the 15th of October it never came, the tracking number still says ‘ready to ship’ sent a message a couple days after I ordered, sent an email on the 28th October and I’ve tried to ring and I’ve heard nothing.

Update: I’m unsure why this business has a hard time understanding that sometimes people are busy. I am a real customer and I’m disappointed by your response I have indeed send a follow up email today. My order number was #19825 I think you ought to issue me some kind of apology?