I cannot praise this company enough. Not because the first attempt at delivery went well (it didn't), but because they did absolutely everything (and more than anyone else has) that they possibly... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great parcel box, looks very smart. ILoveParcels were really helpful when UPS managed to screw up delivery (I had the temerity to change the delivery date with them in good time, which seemingly th... Näytä lisää
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Great choice of products. High quality product that does the job perfectly. Great service, and all at a reasonable price. Highly recommended.
Yritys on vastannut
Really disappointed with this purchase. Our parcel box started rusting within just 5 months, which is completely unacceptable for an outdoor product. When we contacted customer service, we were sim... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Yhteystiedot
Basin Bridge Lane, CV13 6JJ, Nuneaton, Yhdistynyt kuningaskunta
- 02476 993 079
- hello@iloveparcels.com
- iloveparcels.com
4,3
Erinomainen
232 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The worst service to say the least
Poor service to say the least!
Misleading information on the website on the product I bought which meant the product was unsuitable. Extremely disappointing service, refused to collect item or refund my postage. Was then told I had been ‘robbed’ by the cost I paid to return the box & had I asked for advice they would have provided a cheaper alternative, this comes despite me sending several emails and specifically asking for I love parcels to offer any alternatives to return the products, which was ignored like several other email I was sending!
30. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
We’re sorry you remain dissatisfied.
Our product specifications and dimensions are listed clearly on each product page to help customers determine suitability before ordering. If something was unclear, that is certainly not our intention.
Where an item is returned because it is unsuitable rather than faulty, return postage is the responsibility of the customer in line with our published Returns Policy. Where we are at fault, we deal with matters accordingly.
While we always try to find a fair resolution, we are not always able to go beyond policy, and we regret that in this instance we were unable to reach an outcome you were satisfied with.
We remain a legitimate UK business committed to clear communication and fair practice.
The I Love Parcels Team
Engineered for elegance. Built for life.
Arrived sooner than expected
Arrived sooner than expected. Well constructed with good finish.
9. tammikuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your review.
We’re pleased it arrived sooner than expected and that you’re happy with the construction and finish. That attention to detail is important to us.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
dissatisfied
everything was ok till a few days after our builder fitted the parcel box one of personalised letters fell off !
I emailed the company with a picture , i didn’t realise at the time they were just stickers on the box ….
the email i received was quite rude and i was told that the letters dont just fall off and that my builder had wiped it off !
The letter had been on for a few days after the builder had left.
Im perplexed in thinking that even if the post box had been wiped down this shouldn’t have happened as its supposed to be an outside product , Im disappointed that this was so easy to come off😩.
The company said they would post more stickers out with instructions, unfortunately i haven’t received any yet ….😔
15. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
We’re sorry you’re disappointed.
In this case the personalised lettering was applied by us prior to dispatch using exterior-grade vinyl suitable for outdoor use. Once correctly applied, it does not detach on its own.
We did not suggest that anyone deliberately removed it. However, where lettering becomes dislodged following installation, it is typically due to handling during fitting rather than a product defect.
We aim to communicate clearly and fairly at all times and are sorry if any previous correspondence did not feel that way.
We stand by the quality of our products.
The I Love Parcels Team
Engineered for elegance. Built for life.
Really happy with our personalised post…
Really happy with our personalised post box. Looks great, easy to use and speedy delivery
11. tammikuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your kind feedback.
We’re so pleased you’re happy with your personalised post box — it’s great to hear it looks the part, is easy to use and arrived quickly.
We really appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Love my parcel box
Really happy with my
Parcel box. It looks nice and smart but is practical too. Thank you
3. tammikuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you — that’s lovely to hear.
We’re delighted you’re enjoying your parcel box and that it strikes the right balance between looking smart and being practical day to day.
We appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Delivery man polite and considerate
Delivery man was very polite and moved heavy parcel to required position
5. tammikuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your feedback.
We’re really pleased to hear the delivery went smoothly and that the driver was polite and considerate in positioning the parcel. With larger items, that extra care makes all the difference.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Good communication arrived swiftly and…
Good communication arrived swiftly and exactly as described
2. tammikuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your kind review.
We’re pleased communication was clear and that your order arrived swiftly and exactly as expected. That consistency is important to us.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Fabulous product / super speedy service…
Fabulous product / super speedy service
Thoroughly recommend
7. joulukuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for the fantastic feedback.
We’re delighted you’re pleased with the product and the speed of service — that combination is exactly what we aim for.
We really appreciate the recommendation.
The I Love Parcels Team
Engineered for elegance. Built for life.
Great quality product easy to install…
Great quality product easy to install and looks amazing.
8. joulukuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your lovely review.
We’re really pleased you found it easy to install and that you’re happy with the quality and finish. It’s great to hear it looks amazing in place.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Medium parcel box can accommodate a larger parcel than the competition.
I bought the medium parcel box because, although it was more expensive that the other choices, it will take a larger size of parcel. Delivery was quicker than the date first given.
13. joulukuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your feedback.
It’s great to hear the medium parcel box is doing exactly what you needed it to — capacity is often the deciding factor, so we’re pleased it’s accommodating larger deliveries for you.
We’re also glad it arrived sooner than expected. That’s always a bonus.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
A solid, sturdy box you can trust
I was very pleased with my purchase of an extra large parcel box. It arrived very promptly, well packed on a pallet. It was very well made and very sturdy. The design also seemed sensible and suitably secure. Whilst not every courier will use it, it has been well received by those who do.
13. joulukuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for such thoughtful feedback.
We’re really pleased you’re happy with the build quality and sturdiness of the extra large parcel box. Delivering on strength and sensible design is exactly what we focus on, so it’s great to hear that’s been your experience.
It’s also good to know it arrived safely and well packed — larger units deserve that extra care.
We appreciate you taking the time to leave such a detailed review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your review.
We’re pleased everything arrived quickly and that the modern, simple design has hit the mark. That clean aesthetic is exactly what we aim for.
We appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Great product, great service
30. marraskuuta 2023
Vastaus yritykseltä I Love Parcels
Hi Paul,
That’s brilliant to hear — thank you.
We’re delighted you’re pleased with both the product and the service. Feedback like this really does mean a lot to the team.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Great service and product
Great service and product, looks fantastic and provides a secure way of dealing with parcel deliveries whilst we are away from the home.
30. marraskuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your kind feedback.
We’re really pleased to hear you’re happy with both the product and the service, and that it’s giving you peace of mind when you’re away from home. That’s exactly what a parcel box should do.
It’s also lovely to hear it looks fantastic in place.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Post box
Very quick efficient service. The parcel box exceeded expectations in it’s quality in every way.
28. marraskuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your feedback.
We’re delighted the parcel box exceeded your expectations — especially in terms of quality. That’s exactly what we aim to deliver.
It’s also great to hear the service was quick and efficient from start to finish.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Would purchase again
the post box was of good quality and looks nice on the wall. Well packaged. few issues with UPS delivery but they are not the most efficient.
PLEASE BE AWARE you will need bigger raw plugs etc to ensure that with the buffers in place you can open the lid. My partner who is a craftsman and knows what he is doing said “ once again a company has put in the incorrect fixings
27. marraskuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your feedback — we’re pleased to hear you were happy with the quality and appearance of the post box, and that it was well packaged.
Around that time, we did receive feedback from a small number of customers regarding the supplied fixings on certain batches. This was reviewed and addressed to ensure appropriate fixings were included going forward.
As wall types and installation methods vary, we always recommend selecting fixings suitable for the specific surface to ensure correct spacing and operation.
We appreciate you taking the time to share your experience and are glad you would purchase again.
The I Love Parcels Team
Engineered for elegance. Built for life.
Good product - well made.
We have had the post box for over a week now. It looks good and the size is large enough for decent sized parcels and post for many days. Looks good and works well.
13. marraskuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
That’s great to read — thank you.
We’re pleased the size is working well for you and that it’s handling both parcels and post comfortably. It’s always good to hear when the capacity proves useful day to day.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Very good service
10. marraskuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
Thank you — that’s much appreciated.
We’re glad you had a positive experience and that the service met expectations.
Thanks for taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Vastaus yritykseltä I Love Parcels
Hi Howard,
What a fantastic summary — thank you.
We’re thrilled you were happy with the product, the service and the delivery. That all-round experience is exactly what we aim for.
We really appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Fast delivery we’ll packed high quality…
Fast delivery we’ll packed high quality unit thank you
2. marraskuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
That’s great to hear — thank you.
We’re pleased it arrived quickly, was well packed and lived up to expectations on quality. Care in transit and a solid finish matter just as much as the design itself.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
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