I cannot praise this company enough. Not because the first attempt at delivery went well (it didn't), but because they did absolutely everything (and more than anyone else has) that they possibly... Näytä lisää
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Great parcel box, looks very smart. ILoveParcels were really helpful when UPS managed to screw up delivery (I had the temerity to change the delivery date with them in good time, which seemingly th... Näytä lisää
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Great choice of products. High quality product that does the job perfectly. Great service, and all at a reasonable price. Highly recommended.
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Really disappointed with this purchase. Our parcel box started rusting within just 5 months, which is completely unacceptable for an outdoor product. When we contacted customer service, we were sim... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Yhteystiedot
Basin Bridge Lane, CV13 6JJ, Nuneaton, Yhdistynyt kuningaskunta
- 02476 993 079
- hello@iloveparcels.com
- iloveparcels.com
4,3
Erinomainen
232 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Product great, customer service: none
First, the parcel box I bought from this company is very good. Fitting a heavy box to a wall is never going to be easy but the pre-drilled holes made it as painless as it could have been. I used anchor bolts rather than the supplied fixings for additional strength but the supplied fixings would have worked on hard masonry. The box is a really useful thing to have in this era of online ordering.
However customer service was non-existent. I had intended delivery to a different location from the billing location but when the order was confirmed both addresses were shown as the billing address. This might have been my error so I do not hold them responsible for that. I tried calling Ilove parcels to get this changed but they did not answer the telephone. The message reccommended using the web form so I did that. There was never any reply at all. I received a courier notification of delivery to the billing address on a day when i would not be in. I completed the courier's form to change delivery date. This was ignored by the courier who then proceeded to delivery on the original date. Fortunately I was able to speak to the driver via doorbell camera and make an arrangement for a safe place to leave it. I subsequently had to take the box 120 miles by car to the intended destination. So although the product was good there was simply no customer service at all.
21. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for taking the time to leave such detailed feedback. We’re genuinely pleased to hear you’re happy with the parcel box itself and that installation went smoothly.
We’re sorry to read about the difficulty you experienced trying to amend the delivery address. If the delivery and billing addresses are entered the same at checkout, we’re unfortunately unable to amend this once the order has been processed without direct contact. That said, you absolutely should have received a response to your enquiry.
There was a period where messages submitted via our web form were not reaching us due to a technical issue, which has since been resolved. We understand how frustrating that would have been, particularly given the distance you then had to travel.
We appreciate your balanced comments and take feedback like this seriously.
The I Love Parcels Team
Engineered for elegance. Built for life.
Vastaus yritykseltä I Love Parcels
Hi,
That’s wonderful to read — thank you.
We’re delighted you’re pleased with both the product and the service. That combination is exactly what we strive for.
We truly appreciate you taking a moment to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Good product but let down by poor customer service
Good product let down by poor customer service. Want to order personalisation decal sticker for box but communication from the company stopped, and phone never answered. Very frustrating.
29. lokakuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your honest feedback. We’re pleased to hear you’re happy with the parcel box itself, but sorry that your experience trying to order a personalised decal was frustrating.
You should absolutely have received a response. We did experience a technical issue for a period where messages submitted via our online form were not reaching us, which may explain the lack of communication. That issue has since been resolved.
If you would still like to order a personalised decal, please contact us directly at hi@iloveparcels.com and we’ll ensure it’s handled promptly.
We appreciate you taking the time to leave feedback and apologise again for the inconvenience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Fast delivery
30. lokakuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you — we’re really pleased your order arrived quickly.
We work hard to get everything dispatched promptly, so it’s great to hear it reached you without delay.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Milan Letterbox - not secure
Bought a Milan Letterbox this year - service and delivery is fine but the box is not secure. It is quite easy to slide a hand in the top and extract the mail. Renders the lock pretty redundant. Also the newspaper holder is not quite large enough to keep the paper dry. Just buying a different one now.
6. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your feedback. We’re pleased delivery and service were satisfactory, but sorry to hear the Milan hasn’t met your expectations.
The Milan is designed with a larger mail aperture so it can accept bulkier items, and the opening dimensions are shown on the product page to help customers assess suitability. As with many larger-capacity letterboxes, there is a balance between accepting bigger items and restricting access through the slot.
It should not be possible to easily remove contents once they have dropped fully inside, so if you’ve found that to be the case we would genuinely welcome further detail. Please feel free to contact us at hi@iloveparcels.com and we’ll review this properly.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Good strong sturdy mail box which looks…
Good strong sturdy mail box which looks the part. Would have got 5 stars if they included a template to help locating where the holes are to be drilled and I think a sticker to show those posting that letters should be posted by lifting the lid rather than trying to open the door.
28. lokakuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for the thoughtful feedback — we’re really pleased you’re happy with the strength and look of the mailbox.
That’s also a very fair suggestion regarding a drilling template. We do include dimensions in the installation guide, but we appreciate that a physical template could make positioning even easier, and it’s something we’ll certainly take on board.
Your point about clearer posting guidance is also noted. Small practical touches like that can make a difference day to day.
We appreciate you taking the time to share both the positives and the suggestions.
The I Love Parcels Team
Engineered for elegance. Built for life.
All round great products and service
Very helpful when I emailed searching for a specific product. Communication very good and product received quickly. All round great service.
30. syyskuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
We’re really pleased we were able to help you find exactly what you were looking for.
Taking the time to answer questions properly is important to us, so it’s great to hear the communication and delivery both met your expectations. That combination is what we aim for every time.
Thank you for your kind words — it genuinely means a lot to the team.
The I Love Parcels Team
Engineered for elegance. Built for life.
The box is great
2. syyskuuta 2024
Vastaus yritykseltä I Love Parcels
Hi Richard,
Straight to the point — we like it!
We’re delighted you’re pleased with your parcel box and really appreciate you taking a moment to share that.
Enjoy it, and if you ever need anything down the line, just let us know.
The I Love Parcels Team
Engineered for elegance. Built for life.
High quality product delivered quickly…
High quality product delivered quickly and on time
28. elokuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your feedback — that’s exactly what we aim to deliver.
Quality matters, and so does getting it to you when we say we will. We’re really pleased both lived up to expectations.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Vastaus yritykseltä I Love Parcels
Hi,
That’s great to hear — thank you.
We’re pleased everything arrived promptly and that the product matched your expectations. Clear descriptions and reliable delivery are both important to us.
We appreciate you choosing I Love Parcels.
The I Love Parcels Team
Engineered for elegance. Built for life.
Vastaus yritykseltä I Love Parcels
Hi,
Thank you — we’re really pleased you’re happy with your letterbox.
Solid build and clean, sleek design is exactly what we set out to achieve, so it’s great to hear that’s come through.
We appreciate you taking the time to share your thoughts.
The I Love Parcels Team
Engineered for elegance. Built for life.
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for the feedback.
We know once an order’s placed, clear tracking and reliable delivery really matter, so it’s great to hear everything ran smoothly from start to finish.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
The letter box was delivered damaged
The letter box was delivered damaged. I called customer services several times but nobody answered. I emailed and eventually got a response saying “sorry and we will fix it” but then nothing further for the next 48 hours (and still nobody answering the phone) and I’m still in limbo. The box itself looks like it is good quality (if it was undamaged) but the customer service is not good so beware!
2. toukokuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Many thanks for your kind words — we’re so pleased you’re happy with your parcel box.
It’s always great to hear when a product arrives and lives up to expectations.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Fantastic product.
Very good service, quality products and speedy delivery.
I found this Parcel Box was the one to except the biggest parcels without stepping up to the monster size box.
I went for the green coloured version which I have to say blending nicely with the house decor.
All in all I’m very pleased.
2. huhtikuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for such a detailed review — we’re delighted you’re so pleased with your parcel box.
It’s great to hear you found the right balance in size without needing to go up to the largest model. That’s exactly why we offer different capacities, so customers can choose what suits their space and delivery needs.
The green is a lovely choice as well — it really does blend beautifully with certain properties.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Vastaus yritykseltä I Love Parcels
Hi,
That’s great to hear — thank you.
We aim to make the whole process straightforward from start to finish, so it’s good to know ordering was simple, delivery was quick, and the quality met expectations.
We appreciate you choosing I Love Parcels.
The I Love Parcels Team
Engineered for elegance. Built for life.
Very impressed with the quality of the…
Very impressed with the quality of the item supplied.
However I feel it would be beneficial if it you advised that installation of the item i bought would need to 2 people to attach to the wall. otherwise a good product
2. helmikuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your feedback — we’re really pleased you’re impressed with the quality.
You make a very fair point regarding installation. Some of our larger or heavier models are definitely easier with two people, and we appreciate the suggestion to make that clearer in the guidance. We’ll take that on board.
It’s great to hear you’re otherwise happy with the product, and we appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Personalised Modern Wall Mounted…
Personalised Modern Wall Mounted Letterbox - Anthracite
Very good communication with my enquiries about the product.
Quick delivery and tracking information provided.
2. helmikuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your lovely feedback.
We’re really pleased you found communication clear and helpful, and that delivery and tracking kept everything straightforward. That’s exactly how it should feel.
The Anthracite finish is a great choice — we hope it looks fantastic in place.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Great product and excellent service
Great product and excellent service. Received very quickly. Would definitely recommend
30. tammikuuta 2024
Vastaus yritykseltä I Love Parcels
Hi,
Thank you so much for your kind words.
We’re delighted you’re happy with both the product and the service, and that everything arrived quickly. That’s exactly the experience we aim to deliver.
We really appreciate the recommendation — it means a great deal.
The I Love Parcels Team
Engineered for elegance. Built for life.
Bought a modern wall mounted…
Bought a modern wall mounted personalised mail box which said on the website was weatherproof and secure. It's so secure I can reach in and collect my mail (even the smallest envelope) without unlocking the door.
My hand fits nicely into the letter opening allowing me to get my mail. I'm still awaiting a response to my email from this company. When posting letters into the box the water runs off the lid straight into the box and collects at the bottom so I don't think the design is as good as it could be for the amount it costs
10. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
We’re sorry to read your concerns.
At the time of purchase, that model featured a larger mail aperture to accommodate bulkier post and small parcels. The opening dimensions were stated on the product page so customers could assess suitability before ordering.
With any delivery solution, there is a balance between accepting larger items and restricting access through the slot. The unit is designed to act as a secure delivery deterrent when installed at the recommended height and position.
Since then, we have continued to refine aspects of our designs in response to customer feedback and evolving delivery patterns.
With regard to weather protection, the lid is designed to deflect normal rainfall. As with most external letterboxes, extreme wind-driven rain can occasionally result in minor moisture ingress depending on location and exposure.
We respond to all enquiries received via our contact system, and if a message did not reach us at the time, we apologise for any frustration caused.
The I Love Parcels Team
Engineered for elegance. Built for life.
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