I cannot praise this company enough. Not because the first attempt at delivery went well (it didn't), but because they did absolutely everything (and more than anyone else has) that they possibly... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great parcel box, looks very smart. ILoveParcels were really helpful when UPS managed to screw up delivery (I had the temerity to change the delivery date with them in good time, which seemingly th... Näytä lisää
Yritys on vastannut
Great choice of products. High quality product that does the job perfectly. Great service, and all at a reasonable price. Highly recommended.
Yritys on vastannut
Really disappointed with this purchase. Our parcel box started rusting within just 5 months, which is completely unacceptable for an outdoor product. When we contacted customer service, we were sim... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Yhteystiedot
Basin Bridge Lane, CV13 6JJ, Nuneaton, Yhdistynyt kuningaskunta
- 02476 993 079
- hello@iloveparcels.com
- iloveparcels.com
4,3
Erinomainen
232 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great mail and parcel box.
Great choice of products. High quality product that does the job perfectly. Great service, and all at a reasonable price. Highly recommended.
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi Keith
Thank you for your lovely feedback.
We’re delighted to hear you’re happy with your mail and parcel box, and that the quality and service met expectations. Creating products that combine practicality, security and design is exactly what we aim for.
We really appreciate your recommendation and you taking the time to share your experience.
Kind regards,
I Love Parcels
Great company
Was out of stock originally but a due date given. Arrived at my home on the due date. Great secure boxes. Had one at my previous address and ordered the same one for my new address.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi Glenda
Thank you for your continued support and choosing us again for your new home.
We’re pleased we could keep you updated on availability, that everything arrived as promised, and that the security of the parcel box has made such a positive impression.
We really appreciate you taking the time to share your experience with us again.
Kind regards,
I Love Parcels
Vastaus yritykseltä I Love Parcels
Hi Sarah
Thank you for your lovely feedback.
We’re so pleased to hear you’re happy with both the product and your experience with us as a company.
We appreciate you taking the time to share your experience.
Kind regards,
I Love Parcels
Great Product, Awesome Customer Service
I cannot praise this company enough. Not because the first attempt at delivery went well (it didn't), but because they did absolutely everything (and more than anyone else has) that they possibly could, to put it right.
The original courier APC was a shambles, first telling us they wouldn't deliver on the stated day and then turning up later that day (when we were out), next day they delivered just the frame they'd badly damaged in transit, at which point they claimed they couldn't deliver the post box because it was more than 30kgs, (it actually states 27kgs on the box)........ so APC sent it back to ILP. APC Couriers are totally incompetent.
I Love Parcels didn't make this my problem and they ensured my full order was redelivered undamaged 2 working days later, through another courier. No blame, no excuses, just excellent customer service from Fiona. Worth the money. Thank you.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Thank you so much for your kind feedback.
We’re really pleased we could get everything resolved for you quickly, and that you’re happy with both your parcel box and the service you received from the team. Customer satisfaction is incredibly important to us, so your comments mean a lot.
We’ll also be sure to pass your kind words on to Fiona.
Thank you again for your patience and support.
Kind regards,
I Love Parcels
Good product
Good product, great website to make the choice of box you require.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi Julie
We are really pleased to hear you are satisfied with your product and that our website is user friendly.
Thank you for taking the time to share your experience.
Kind regards,
I Love Parcels
Excellent!
24. huhtikuuta 2026
Vastaus yritykseltä I Love Parcels
Hi Andrea
Thank you for a great review, we are pleased to hear of your positive experience.
Kind regards,
I Love Parcels
Great person customer service
Great person customer service, speedy delivery, very quick to sort things out when - responded immediately to queries.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
It’s great to hear you had such a positive experience with our team - thank you for sharing your feedback.
We’re really pleased we could respond quickly and help get everything sorted for you, and that the delivery met expectations too.
We appreciate you taking the time to share your experience.
Kind regards,
I Love Parcels
The letter box arrived
The letter box arrived - well packed- great quality and colour- the type set was perfect . Excellent service
8. huhtikuuta 2026
Vastaus yritykseltä I Love Parcels
Hi Diane
We’re so pleased to hear you’re happy with your letter box. We really appreciate your comments on the service as well, and you taking the time to share your experience.
It’s great to know it arrived well packaged and that the quality, colour and lettering all met expectations. Attention to those details is something we place a lot of importance on.
Kind regards,
I Love Parcels
So happy with my purchase from I love…
So happy with my purchase from I love parcels .
I purchased a large parcel box . Very quick delivery, very well packaged . It was very easy to install and also looks fantastic .
I definitely recommend this company
16. maaliskuuta 2026
Vastaus yritykseltä I Love Parcels
Hi Lisa
We’re so pleased to hear how happy you are with your parcel box - thank you for sharing your experience.
It’s great to know the delivery, packaging and installation all met expectations, and that it looks fantastic in place.
If you do happen to have a photo of it in situ, we’d love to see it - feel free to send it over to hi@iloveparcels.com.
We really appreciate your recommendation.
Kind regards,
I Love Parcels
Smart Looking & Roomy Parcel Box
Great parcel box, looks very smart.
ILoveParcels were really helpful when UPS managed to screw up delivery (I had the temerity to change the delivery date with them in good time, which seemingly threw this global organisation into chaos) and I can't fault anything about the product or the supplier. I'd avoid UPS again like the plague where possible.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi Rebecca
Thank you for your kind words. We’re pleased to hear you’re happy with your parcel box and that it looks the part.
It’s great to know everything came together in the end and we’re really glad the team could help and support you along the way.
We appreciate you taking the time to share your experience.
Kind regards,
I Love Parcels
I Love Parcels was recommended to us by…
I Love Parcels was recommended to us by friends. We're really pleased with the new parcel box. The team were also very helpful when we needed to change our order.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi Andrew
Thank you for your kind words. We’re so pleased to hear you’re happy with your new parcel box.
It’s always great to know we’ve been recommended by friends, and that the experience lived up to expectations. We’re also glad the team could help make your order change straightforward.
We really appreciate you taking the time to share your feedback.
Kind regards,
I Love Parcels
Bought a very good quality mail box at…
Bought a very good quality mail box at a good price. Very happy with it.
30. maaliskuuta 2026
Vastaus yritykseltä I Love Parcels
Hi Mark,
Thank you for the great review.
We’re pleased to hear you’re happy with the quality of the mailbox and value.
Kind regards,
I Love Parcels
Great product
Great product, well made and as described. Very pleased.
UPS were awful though, if I were you I’d change courier. They were 2 days later than they said with delivery and I received no notification or collection code.
30. maaliskuuta 2026
Vastaus yritykseltä I Love Parcels
Hi Deborah
Thank you for taking the time to leave us a review.
We’re really pleased to hear you’re happy with the product and that it met expectations. We’re sorry to hear about the delivery experience - that’s not the standard we aim for, and we appreciate you flagging it so that we can look into it further.
Kind regards,
I Love Parcels
Great secure box for post and parcels
Great secure box for post and parcels
Secure
Easy to use
Perfect size
30. maaliskuuta 2026
Vastaus yritykseltä I Love Parcels
Hi
We really appreciate your review.
It's great to hear the box is working well for you - especially in terms of security, ease of use and size.
Kind regards,
I Love Parcels
Jeanette from I love parcels helped…
Jeanette from I love parcels helped solve a delivery issue and have to give 11/10 for helping
1. huhtikuuta 2026
Vastaus yritykseltä I Love Parcels
Hi Chris
We’re pleased to hear Jeanette was able to resolve the delivery issue and support you so effectively. We will pass this message onto her.
Kind regards,
I Love Parcels
Bad customer service and poor quality products
Really disappointed with this purchase. Our parcel box started rusting within just 5 months, which is completely unacceptable for an outdoor product.
When we contacted customer service, we were simply told that coastal areas aren’t covered under warranty — something that wasn’t made clear at the point of purchase. Living in a coastal area shouldn’t mean a product fails this quickly.
On top of that, the flap doesn’t stay shut properly and keeps opening, meaning our post regularly gets soaked when it rains.
Overall, poor quality and even worse customer service. Would not recommend.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi Charlotte,
Thank you for your review - and we’re very sorry to hear about your experience.
Our products are designed and tested for outdoor use; however environmental conditions can vary significantly. In coastal locations, particularly those directly exposed to sea air, higher salt levels can accelerate wear on metal surfaces more quickly than in typical environments.
That said, we appreciate this may not have been as clear as it should have been at the point of purchase, and we will take that feedback on board.
In terms of the flap not staying shut, that is not something we would expect in normal use. As mentioned by our customer service team, we would very much like to inspect this further under our warranty policy.
We take both product performance and customer experience seriously and are continually reviewing and refining our products based on real-world use and feedback.
If you’d like to proceed, please get in touch and we’ll take this forward as quickly as possible.
Kind regards,
I Love Parcels
Vastaus yritykseltä I Love Parcels
Hi Greg,
Thank you for the great review.
We are pleased to hear that you are happy with the quality of your product.
Kind regards,
I Love Parcels
Lovely company to deal with
Lovely company to deal with, efficient, helpful and professional.
2. huhtikuuta 2026
Vastaus yritykseltä I Love Parcels
Hi Charles
Thank you for a lovely review.
It's great to hear you found the team efficient, helpful and professional throughout.
Kind regards,
I Love Parcels
New post box was quickly delivered
New post box was quickly delivered
Loved how strong it seems
Colour just as expected everything perfect
2. huhtikuuta 2026
Vastaus yritykseltä I Love Parcels
Hi Markeb,
Thank you for the great review.
We’re pleased to hear you’re happy with the quality and colour, and that your post box arrived in good time.
Kind regards,
I Love Parcels
good products
Lovely staff, very helpful and informative, prompt delivery and good products
16. maaliskuuta 2026
Vastaus yritykseltä I Love Parcels
Hi Catherine
Thank you for taking the time to share your experience.
It’s great to hear our team were helpful and that your order arrived promptly. We’re pleased you liked the products.
Kind regards,
I Love Parcels
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