I cannot praise this company enough. Not because the first attempt at delivery went well (it didn't), but because they did absolutely everything (and more than anyone else has) that they possibly... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great parcel box, looks very smart. ILoveParcels were really helpful when UPS managed to screw up delivery (I had the temerity to change the delivery date with them in good time, which seemingly th... Näytä lisää
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Great choice of products. High quality product that does the job perfectly. Great service, and all at a reasonable price. Highly recommended.
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Really disappointed with this purchase. Our parcel box started rusting within just 5 months, which is completely unacceptable for an outdoor product. When we contacted customer service, we were sim... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Yhteystiedot
Basin Bridge Lane, CV13 6JJ, Nuneaton, Yhdistynyt kuningaskunta
- 02476 993 079
- hello@iloveparcels.com
- iloveparcels.com
4,3
Erinomainen
232 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Not secure: can be opened by thieves more easily than you think
We bought the "Extra Large Built In Parcel Box. Outdoor Garden". A thief opened it last weekend by just pulling the sides apart by hand until the door falls out. They didn't need any tools. When I contacted iloveparcels I was told that I was outside warranty and ...
"Our parcel boxes are designed to help protect deliveries and include an anti-theft mechanism that prevents access through the chute. However, they are not designed to be completely tamper-proof or to the same standard as a secure safe, and unfortunately determined individuals may still find ways to force entry."
So be warned, the boxes are OK but only as a mild deterrent.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi Mike,
We’re very sorry to see what’s happened, we completely understand how frustrating that must be.
Our parcel boxes are designed to securely receive deliveries and deter opportunistic theft in everyday use. As with other external items around the home, security is based on deterrence rather than absolute prevention, and they are not intended to withstand deliberate forced entry.
That said, what you’ve experienced is not typical, and we do take feedback like this seriously. We are continually reviewing and refining our designs to improve strength and durability where possible.
If you’d like to discuss this further, please feel free to contact us directly.
Kind regards,
I Love Parcels
Really nice product
Really nice product delivered as promised. It looks great in my railings.
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi Andrew
Thank you for your kind feedback. We’re really pleased to hear the parcel box arrived as expected and looks great within your railings.
It’s always rewarding to know the design integrates well with your home.
Kind regards,
I Love Parcels
Exactly as described
Efficient delivery, product as per description and website image, quality looks good and brackets for fitting to rail worked out really well. Three days in and so far very pleased.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi Barry,
Thank you for such a detailed review.
We’re really pleased everything arrived efficiently and that the parcel box matched both the description and images. It’s especially good to hear the rail brackets worked out well for your installation.
Three days in is a great start — we hope it continues to serve you just as well long term.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Poor parcel size
very disappointed with the size of parcel that will pass through into the box.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi Mr Newland,
Thank you for taking the time to share your feedback, and I’m sorry to hear you’re disappointed with the parcel capacity.
Each of our parcel boxes is designed to accept parcels up to a clearly stated maximum size, which varies depending on the model selected. The maximum parcel dimensions are listed on the product page so customers can check suitability before ordering.
That said, we completely understand how frustrating it can be if a particular delivery doesn’t fit as expected. If you’d like to contact us at hi@iloveparcels.com or on 02476 993079, we’d be very happy to discuss the type of parcels you typically receive and advise on whether a larger model would better suit your needs.
We genuinely appreciate your feedback and are always here to help ensure you have the right solution for your property.
Vastaus yritykseltä I Love Parcels
Hi,
Thank you very much for your kind words — we really appreciate you taking the time to leave a review.
We’re delighted to hear you’re pleased with both the service and your parcel box. That’s exactly what we aim for.
If you ever need anything in the future, we’re always here to help.
The I Love Parcels Team
Engineered for elegance. Built for life.
Excellent product exactly what we wanted
We ordered the Fulham Personalised Medium Wall Mountable Parcel Box in Black. Excellent product exactly what we wanted.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your fantastic feedback — we’re so pleased to hear the Fulham Personalised Medium Parcel Box was exactly what you were looking for.
It’s great to know it’s met your expectations, and we really appreciate you taking the time to share your experience.
If you ever need anything else in the future, we’re always here to help.
The I Love Parcels Team
Engineered for elegance. Built for life.
Haven’t yet attached it to the wall !! but…
Haven’t yet attached it to the wall but just loving our postbox 😃 So smart. We wanted something with clean lines and modern, it’s beautiful, couldn’t be happier 👍
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
Thank you so much — we’re thrilled to hear you’re loving your postbox already.
Clean lines and a modern finish are exactly what we design for, so it’s wonderful to know it’s hit the mark for you. We hope installation goes smoothly, and that you enjoy it for many years to come.
If you need anything at all once it’s up on the wall, just let us know.
The I Love Parcels Team
Engineered for elegance. Built for life.
Awful company
Awful company, bought a post/parcel box and I Love Parcels sent us the wrong keys so we can't open the lock. Got in touch with Tracey from customer services who suggest we buy some new keys. Avoid this company at all costs.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
We’re sorry this situation was frustrating.
When you contacted us regarding the keys, we reviewed the lock code provided. The code supplied did not match the lock system used on our products, which suggested there may have been some confusion with the keys in question.
We attempted to contact you by phone on two occasions and also emailed several times to try and resolve this and understand the situation fully, but unfortunately we didn’t receive a response.
We are always committed to resolving genuine issues and would never knowingly leave a customer unable to access their parcel box. If you would still like assistance, please contact us directly at hi@iloveparcels.com or on 02476 993079 and we will be very happy to help.
Really poor labelling
Was initially excited after finding through Google search. Took a lot.of time for the parcel box to arrive and when it dis the labelling was not aligned and it seems that I am being blamed for this as they 'would just never send a product with the lable misaligned'. Despite multiple emails the company refuse to correct this or refund the cost of the label. The only resolution they have suggested that I re-order and they will send it but I cove the postage. There is also no formal complaints process as it is a 'small company'. I paid £200 and the box looks cheap and ugly due to the label.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
We’re sorry to hear you’re disappointed with your order.
Your parcel box was ordered on 22nd December at 1:48pm. At that time, our website clearly displayed our Christmas closure dates, with dispatch resuming on 2nd January. Your order was shipped on 2nd January in line with the stated timeframe shown at checkout.
Regarding the personalised decal, this is supplied separately and is designed to be self-applied so customers can position it exactly as they prefer. We provide written application instructions with the order, include guidance on our website, and link to these instructions in our emails. We are also always available by phone or email if any assistance is needed during application.
As the decal is customer-applied, alignment is determined at the time of fitting. When you contacted us, we offered to produce a replacement decal as a goodwill gesture, asking only that the postage be covered, as we felt this was a fair resolution.
We take pride in the quality and finish of our parcel boxes and would never knowingly send a product that does not meet our standards. We’re sorry if any of our communication felt unsatisfactory.
If you would still like us to review this with you, please contact us directly and we’ll be happy to assist.
Excellent product
Very fast delivery and a very well made parcel box. Pebble is a gorgeous colour.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your lovely feedback — we’re so pleased you’re happy with your parcel box.
Pebble is a beautiful choice, and it’s great to hear you were impressed with both the build quality and delivery speed.
We really appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Avoid - Lasts less than 6 months (unless I just had a faulty one; but can’t get in touch with customer services to find out)
Update
The company called me today (after a very roundabout way of me eventually finding a way to contact them
Via Amazon rather than their own website). Communication was then great and instant response to replace faulty combination lock with a key lock. It seems the company had some issue with their email correspondence getting blocked when using their online form, leaving customers to get frustrated unable to contact them. Hopefully once sorted it’ll be better!
Original post
As mentioned by another reviewer, for the first few months the parcel box seemed great. However, the combination lock has deteriorated so badly that it is now impossible to open, rendering an extremely expensive box useless (we’ve only had it since may). We can no longer access all our mail so have to keep the gate constantly open for deliveries- quite a big issue for us. My problem is that I have been trying in vain for a week now to get a response from customer services. They do not answer the phone and haven’t responded or acknowledged the online form I completed (their stated preferred method of communication). Very frustrating. Here’s hoping they get back to me soon before I have start down the customer rights route for selling product unfit for purpose…..
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for updating your review — we really appreciate that.
We’re sorry again for the initial frustration caused by the communication issue. As you mentioned, we identified a problem with messages submitted via our online form not reaching us, which has since been resolved.
We’re pleased we were able to arrange a replacement lock promptly and get everything sorted for you.
If you need anything further in the future, please don’t hesitate to contact us directly — we’re always happy to help.
The I Love Parcels Team
Engineered for elegance. Built for life.
I Was initially impressed with the…
I Was initially impressed with the parcel box but after 3 months the combination lock was getting harder and harder to open. When I messaged the company they sent me a link to purchase another lock for £15 after I purchased the box for £285 I would have expected more. The company has been in touch since I wrote this review saying they miss read my email and when they later reread it and then offered a replacement lock. They said they were not aware of the review. However when I accepted the replacement they asked if I would consider taking the review down or amending it. So I have given another star but still question the customer service.
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for updating your review, we appreciate that.
We’re sorry for the initial confusion regarding your email. When we reviewed it again, we realised the issue related to the combination lock becoming difficult to operate and we immediately offered a replacement under warranty.
Our parcel boxes are supplied with a 12-month functional warranty on components such as locks, and if a fault develops within that period, we replace the part.
Once the replacement had been arranged, we asked whether you would consider updating your review to reflect that the matter had been resolved. This was not intended as pressure, simply an opportunity for the outcome to be reflected publicly.
We’re pleased the situation was resolved and appreciate your feedback.
Vastaus yritykseltä I Love Parcels
Hi,
That’s brilliant to hear — thank you.
We’re really glad the letterbox was straightforward to install and that it’s exactly what you were looking for. It’s always great to know our products are making life that little bit easier.
Thanks again for taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Will make the wall look perfect 👍
Exactly what I need , sturdy , perfect 👌
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
Love this — thank you!
We’re so pleased it’s exactly what you needed and that you’re happy with the build quality. It sounds like it’s going to finish the wall off perfectly.
We really appreciate you taking the time to update your review.
The I Love Parcels Team
Engineered for elegance. Built for life.
First class company
First class company. Informative and friendly. Great product and dealt with a minor issue with speed and without fuss. I would highly recommend.
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for such a thoughtful review — it really means a lot.
We’re especially pleased to hear that the minor issue was handled quickly and smoothly. Things don’t always go perfectly, but putting them right promptly and without fuss is exactly how we believe it should be done.
It’s great to know you’re happy with both the service and the product.
We truly appreciate the recommendation.
The I Love Parcels Team
Engineered for elegance. Built for life.
DO NOT BUY FROM THEM!
DO NOT BUY FROM THEM! It’s A SCAM fraudulent company, selling faulty parcel boxes that aren’t secure then refuse to refund claiming it’s been damaged in transit.
The parcel box I ordered was not secure, anyone could put their arm down and pull the parcels out, yet when I contacted the company to explain their item isn’t fit for purpose, they insisted that I pay returns costs. Only to then claim it was damaged in transit - despite the proof of delivery showing packaging in perfect condition.
Fortunately my credit card company refunded as I had enough proof the parcel box sent out wasn’t secure - therefore not fit for purpose.
🚨 They even reported this review in a bid to control the narrative!! 🚨
I WOULD NOT RECOMMEND EVEN MY WORST ENEMY TO BUY FROM THIS SCAM COMPANY.
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
We strongly reject the allegation that we are a scam or fraudulent company.
The parcel box was returned to us and arrived significantly damaged during return transit. We hold photographic evidence of its condition upon arrival. Responsibility for ensuring goods are safely packaged and insured when returning them rests with the sender.
We advised that a claim should be made with the courier used for the return, as the damage did not occur prior to dispatch from us.
A chargeback was subsequently processed by your card provider. A chargeback decision is not a determination that a product was “unfit for purpose”, but part of a card provider’s dispute process.
We report reviews to Trustpilot only where they contain serious allegations of criminal conduct. Protecting our business from defamatory claims is not an attempt to “control a narrative”, but standard practice.
We are a legitimate UK business with published policies, warranties and full contact details. We consider this matter closed.
The I Love Parcels Team
Engineered for elegance. Built for life.
Recommend this company
Very pleased with our parcel box, which is substantial and has been sitting outside for two winters and none the worse for wear. It isn’t clunky, everything works smoothly as it should.
I later ordered a house name transfer, this has gone on very easily, is clear, looks good.
Highly recommend this company.
24. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for such a detailed review — it’s fantastic to hear how well your parcel box has held up over two winters.
We design our boxes to cope with the British weather, so it’s great to know yours is still looking and working exactly as it should. And we’re really pleased the house name transfer went on smoothly and finished it off nicely.
Thank you again for the recommendation — it genuinely means a lot.
The I Love Parcels Team
Engineered for elegance. Built for life.
NON STICKY STICKERS
I ordered a house name sticker and no junk mail sticker for my parcel box. Sadly the stickers do not stay stuck on so I find myself in a sticky non-sticky situation. I keep having to smooth them down every 2 days which is not what I was expecting to have to do. I contacted the company but did not get a reply. I asked for a refund or replacements as the stickers are not fit for purpose.
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
We’re sorry to hear you’ve had difficulty with the decals.
The vinyl we use is commercial-grade exterior vinyl, the same material used across our products, and when applied correctly it adheres securely without lifting. For best results, decals must be applied to a clean, dry surface at an appropriate temperature, as applying to a cold surface can affect adhesion. Full application guidance is provided with the order, on our website, and linked within our emails.
We checked our inbox and couldn't locate a message from you, so it’s possible it didn’t reach us. Please do contact us again at hi@iloveparcels.com and we’ll look into this promptly.
We’re always happy to review any concerns and provide replacements or advice where appropriate.
Great Service and great product
Great Service and great product. Delivery was quick and easy. Orginaised a day. The driver helped with the delivery. We ordered the largest Box. Not heavy just awkward. The box was easy to install and set the lock. I would advise buying a sign. Although it has parcels etc.. written on it Amazon still don’t understand so we will be buying a sign for the front door ‘Parcels in Parcel Box’ etc.. They have to walk past it !
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for such a detailed review — we really appreciate it.
We’re pleased delivery went smoothly and that installation and setting the lock were straightforward. The larger boxes are definitely a bit awkward to manoeuvre, so it’s great to hear it was installed without issue.
And yes… sometimes even when it’s clearly labelled, delivery drivers still need a little nudge! A small sign on the door can certainly help reinforce the message.
Thanks again for the recommendation — it means a lot.
The I Love Parcels Team
Engineered for elegance. Built for life.
ZERO CUSTOMER SERVICE
I bought a Manilla letterbox from i love parcels on 17th December 2024. The door hinges were faulty when i opened the box on 21st December. They had shut for christmas so i filled in the online form. After christmas i returned the faulty postbox and again filled in the online form. Rung on countless occasions and have had no refund or heard nothing from the company. Customer service sucks - DO NOT USE THIS COMPANY
9. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä I Love Parcels
Hi,
We’re very concerned to read this, as we cannot locate any record of an unresolved return or outstanding refund relating to a Manilla letterbox from December 2024.
We take faulty items seriously and would not leave a return unprocessed without communication.
It’s possible there has been a breakdown in correspondence or that the return was not received, so please contact us directly at hi@iloveparcels.com with your order number and any return tracking details. We will investigate this immediately.
We are committed to resolving genuine issues quickly and fairly.
The I Love Parcels Team
Engineered for elegance. Built for life.
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