After I received my first package that came crushed in its packaging I tried to cancel my subscription. I cannot get through with any phone numbers but have been sending emails back and forth. They... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have yet to receive the product ordered over a month ago and have requested a refund which they say they are processing but have not received promised credit. DO NOT ORDER FROM THIS UNSCRUPULOUS C... Näytä lisää
This company is a scam! I emailed them to say I DO NOT want to be put on an autoship! They did email me back to ask how they could resolve this? I asked for a delay as my husband is in Palliative Care... Näytä lisää
Total scam, they auto ship and charge you, when u try to manage account on their web site it wont let you. Do not order anything from them!!! Such a hassle having to deal with my bank, changed my card... Näytä lisää
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Stay away from this company
Stay away from this company. I purchase a brace using their size chart before ordering. I received the correct order, however I was unable to even get this on my body, it was sooo small. Apparently this is a common thread. After numerous emails, they refused to refund me and have stopped responding to my emails. Very shady company. Money down the drain.
Customer service refuses to resolve anything
I accidentally put the wrong shipping address so it was sent back. I contacted them right away and they kept telling me to update the address on the site but it wouldn't let me. I continued to email them and they said they would ship me out another one but I had to pay shipping even though I bought TWO that were never received and separate shipping for both. They refused a reshipment without more money and refused to give me a refund for them. Finally they said they couldn't help me at all. $100 later and I have absolutely nothing to show for it. Don't buy from this company you won't get anywhere.
Scam!!
Scam!!! Stay away. They will send you a product but once they sell it to you, your stuck with it because they provide ZERO customer service. Their sizes do not match typical US sizes. I will NEVER BUY from this company again.
Total rip off
Total rip-off. I purchased their biggest size in the hope it will help me with my back. But they take advantage of sick people. I got the shipment, opened the package, and tried it on. That was less than a few seconds. Put it back in the bag. They do not have a tag on the product itself; be careful, as they will ask for one and there is none. Then they say sorry, we are not going to accept your return. They should not mess with people in need. They do not deserve one star.
Do not use this company.
Do not use this company.
How can you tell if a garment fits or is comfortable if you don’t wear it. I wore my brace over undergarments twice for 20 minutes and it rubbed a sore.
Hyrolabs refused to refund because I had worn it.
BUYER BEWARE
This is the worst company I have ever encountered. There customers service is horrible. They don't stand by there return policy. Buyer beware this company is the biggest scam. They will take your money and don't stand by their products. I would've given zero stars if I had the choice. This shop is completely worthless.
I ordered a posture fit
I ordered a posture fit, it took 30 days to receive. When I received the size was at least 4 sizes to small. I tried to reach someone to return. Cannot reach anyone. I sent many emails to the info@hyrolabs with no response. Support@hyrolabs does not work either.
Terrible
Terrible - both product and customer service. They say 30 day money-back guarantee but that’s a lie. When I reached out to return they took weeks to get back to me and only to tell me I couldn’t return because the item was on sale. From what I can see the item is always on sale so this business is misleading and basically scamming people but saying they provide easy returns but then not allowing them.
Buyer Beware!!!!
Buyer Beware!!!!
I wish I could choose ZERO stars, but the system makes me choose a star.
Only one of the five items I purchased work for myself and my husband. I have left at least four emails to get my items returned before the 30 day return policy is up. It has been two weeks and I got an email after about a week and a half that only offered me an exchange. The products do not work for us and there is supposed to be a 30-dayreturn policy...That is a joke!! You can't get a hold of anyone with the company. I have sent several messages and they have responded once with no option to return or refund onlt exchange. They have no customer service phone number. You are not able to talk to anyone. AGAIN BUYER BEWARE!!
I finally received i response back and this company only returns items that are damaged. They do not care if they work or not. They don't care if they cause pain when trying to use them. They only care if you items arrive damaged. Hold on to your money this company is a TOTAL SCAM!!
Do NOT BUY
Ordered a size M and they sent me a L. The response to their error was to just wear it because the sizing was so similar. I explained that I tried it on and it was still too big and their reply was that I could pay to get a new size. I find this completely ridiculous that I should have to pay to fix their mistake. Absolutely horrible customer service. DO NOT BUY.
Customer service terrible/WAY TOO SMALL
Customer service is terrible. It took days on end to hear back from them. They do not allow returns of their way too small posture support device. All I got out of this was an item I can’t use that smells like chemicals. I’m beyond upset that I wasted money on this. Do not buy from this company Hydrolabs.
I ordered the XXL size and when it…
I ordered the XXL size and when it finally arrived it wouldn't fit my gf yet alone me
I have sent photos of the item and numerous emails only to finally be told they would NOT refund my money because the size sent was correct. It says XXL but doesn't fit no matter what is on the label. They are a HUGE SCAM.....STAY AWAY!!!!
THEY WILL NOT HONOR THEIR GUARANTEE
Hydrolabs is a MAJOR LEAGUE SCAM!!
Hydrolabs is a MAJOR LEAGUE SCAM!!! Their size chart is for children its definitely for adults. An XL i the size of a small. Then you text message John in customer service who will not abide by their return policy. He only offers you a replacement in a larger size for the cost of the shipping. I originally purchased thre in XL. I sent John my height, weight, and waist size. He sent me one XXXL which is still one size too small. I bought three and he replaces it with one! Icontacted him about the XXXL being too small and he refuses to return or refund these undersized items. All they will do is keep sending larger as long as you pay individual shipping fees.
It's a Chinese SCAM Company. STAY AWAY!!!
Definitely a SCAM
Definitely a SCAM. Does not fit! Customer will not take it back.
A SCAM SHAM! Avoid!
I join what sounds like a chorus of people who are disappointed in Hydrolabs honesty. They deserve a ZERO star. The product I received had a tangle of elastic (I sent photos and they felt the post office was to blame. The sizing is clearly not American…probably Asian. What a shame to butcher what could have been a great product. Do NOT buy from Hydrolabs…a SCAM SHAM!
Should be zero stars
Should be zero stars. This company is a scam and should be shut down. They sent the complete wrong size in the posture corrector thing so it didn’t even come close to fitting. I have tried to contact them over and over again to even just get the correct item. No response. Do not use!!!
I wouldn't even give them one star but…
I wouldn't even give them one star but I had to click it to be able to write. They are a scam. Their return policy is not what it says in the website. Do not order from them!
Claramente una estafa
Pedí un cuello, fue una estafa. El artículo no es el de la foto, no sirve. No te dan ninguna oportunidad de reembolso.
Seller had a stated a 30 day retune…
Seller had a stated a 30 day retune policy but when I attempted to return the item one day after receiving the denied the return. Item did not fit
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