Hunters Arvostelua 578

Friendly, efficient and professional service.

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules.

This lot are a joke of an agency — disorganised, unreliable, and downright careless. If they can’t manage something as basic as turning up prepared, they’ve no business calling themselves professionals. Steer well clear.

I was called in regards to a rental of a property. Property has a tenant renting still while adequate information wasn’t provided. Lastly a hmo was offered which wasn’t what I am or was looking for.

rather than try and give limited help, help with what the person actually needs help with in regards to property choice.

We instructed Hunters Tamworth in the sale of a property.
We were not very impressed with attitude of Graham Hill the manager who was disinterested to say the least. When we received confirmation of a viewing, we said we would conduct it ourselves. Hunters did not tell the viewers who were left waiting in the street until we managed to locate them. The viewers told us they had been told to meet the agent and were about to leave.
We sold the property and it took nearly 2 weeks for Hunters to send the memo of sale to our solicitor. They said they didn't have an email address for the buyers solicitor! In the end, our solicitor obtained it and we had to pass it to the staff. It was basically a telephone call!
The final nail in the coffin was finding out from our solicitor that the chain had collapsed. Hunters knew nothing about it despite telling us the sales progressor was monitoring the sale. It took a week for Hunters to find out if and why the chain had collapsed and we found out that it had collapsed over 2 weeks prior to us finding out.
When we tried to speak to the manager to complain, he was never available and the sales people kept using the excuse that they had lots of files and were short staffed.
We have sold many properties and have never come across such incompetence. The sales staff are like children, no sense of urgency or idea of providing a service. I would advise folk to steer clear!!

Me and my partner travelled from out of town to have a viewing with Jesse Oteri today. Everything seemed fine until we arrived at the address and were completely ghosted by him. He wouldn't answer his phone so we rang their office who also couldn't get a hold of him.
Avoid any dealings with Jesse as he's is unreliable, has poor time management and communication skills and is a complete waste of time

I was interested in 2 properties advertised on their website . I was informed that they were under offer , but were still being advertised and were happy to take further viewings , so much for making an offer with an expectation that they would take the property of the market . Once they discovered that I had a property to sell they weren't interested in allowing me to view it
I explained that I was also looking to rent and had a property to view through them the following day ..( I wasn't sure whether to rent or buy ) they cancelled my rental viewing within an hour with no explanation
Thoroughly unprofessional using underhand tactics . Why don't they just behave responsibly ..avoid

LUDLUM HOUSE 1 ROOM £ 140 A WEEK ....Put things in place so the eldely residents can enjoy there life there change him That runs it he is useless never there gettjng paid too siy on his fat arse the cleaner well thats a waate of time

Hunters In Yeadon, Ben and Rebecca are so helpful, professional and give amazing customer service.
Making been a tenant with hunters a pleasure.

After five years as a tenant in a fully managed property under the Hunters brand (Catford), I’m leaving disappointed by both the service I received and the way my formal complaint was handled.

I consistently raised issues throughout the tenancy including ongoing disrepair in the kitchen and bathroom, some of which were documented as ‘poor’ by the agency’s own inspections. Several of these problems remained unresolved for years. Some works were eventually completed just before the landlord decided to sell but others, like regrouting, were marked as done when they were not, despite being flagged with photos at the time.

When I submitted a formal complaint for other various reasons including unprofessional behaviour from staff, the director’s tone was defensive and dismissive. He wrote that my concerns were “peculiar,” and told me that “your reasoning does not stand in law.” At no point was my experience acknowledged nor the inconvenience of living with long-term disrepair.

As a tenant, I expect professionalism, courtesy, and a fair process. But the complaints response focused almost entirely on denying liability and distancing the company based on technical legal definitions, rather than addressing the substance of my concerns.

This approach falls short of the expectations outlined in the Property Ombudsman’s Code of Practice which advises agents to handle complaints fairly, avoid dismissive or legalistic language, and acknowledge service shortcomings even when there’s no strict legal fault.

I’m sharing this review to encourage future tenants to keep detailed records, insist on clear communication, and be prepared to escalate if concerns are met with defensiveness instead of accountability.

I went to view a property and I put down an application straight after seeing it. I was aware that quite a few applications might have been put down and that we might not get it. However, a few days later I was phoned by the agent who said that the landlord didn’t originally pick us, but the people they did pick had not responded so he said if I want to put a holding deposit down that day that the place would be mine as the landlord had agreed to my friend and I renting the property instead. We put the deposit down right away and a few days later (today) I got an email saying that the original people had “resurfaced” and had signed forms and passed referencing etc and they were going to go with them instead. They then refunded my deposit. I had cancelled viewings and made plans surrounding moving into that place. They basically used us as backup even though we’d put a deposit down. The email wasn’t even apologetic. Terrible agency.

I emailed this useless company 3 times over a period of three weeks to inform them that one of their properties had a wildly overgrown hedge and garden that was making the locality look a mess, and also impeding foot and mobility scooter traffic on the pavement. They didn't bother to reply ,so I reported the mess to the city council and wished them good luck in ignoring their emails ! Hopefully the council will do the work and bill these clowns !

Rented through hunters. We found out after being in property for 2 months that our landlord had died. Thus information was given through executor of will. When we left 3 weeks ago hunters still hadn't informed us he had died. They have ignored emails and not even acknowledged receipt of keys as we requested. Peter croft in charge of rentals has been rude and useless. When I spoke to him re our landlord dying and asking what was happening he laughed and just said he didn't know about the contents of the will. We had no choice but to use them but would never chose to use them

Had a viewing with Hunter, the agent who were representing the property is apparently green handed and has very limited knowledge of the room. Pretty disappointed.

If you ever need them pretty much they are very slack in responding to emails or phone calls. We moved out of our house on 2nd July and have only got our deposit back today (16 days later) this is with no disputes. Basically if they want something they will be quick to act, if you require something they'll fob you off, and they're taking over yorkshire by the sounds of it.

I wanted to leave a review to express how much of an asset Arun Basra is to your team.

He was instrumental in helping us complete a recent sale and provided outstanding support throughout the process.

Thank you so much, Arun – your professionalism, efficiency, and honesty were truly exceptional, and we will always be grateful for your help.

Best regards,
Zoe

I used Hunters (Bingley) for letting and for a sale. They managed letting better than premier lettings in Bingley that I had been using. And they put in the leg work for the sale when things needed chasing.

Excellent 5+ Stars for Caroline Murgatroyd from Leighton Buzzard branch, I would not have made it through without her support and guidance!
Caroline, Nick and team have been by my side throughout the rollercoaster ride of selling my property. Fantastic communication, subject knowledge and personal attention to detail. I highly recommend.

I've been dealing with Aaron from the York branch and he's been knowledgeable, friendly and polite. Has really listened to what I'm looking for and taken pro-active steps to help me find something.