Hunters Arvostelua 578

I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.

We contacted Hunters to explore our property options, particularly around extending our home, and to better understand both current and future values. From the outset, the service we received was exceptional.

Adam visited our property with genuine interest and took the time to understand how we currently use the space and how we hope to use it in the future. His thoughtful suggestions opened our eyes to possibilities we hadn’t considered—creative yet cost‑effective ideas that could give us the extra space we’ve been craving.

What impressed us most was Adam’s honesty and depth of knowledge. He provided clear insight into the current market value as well as the property’s potential, even highlighting grants we might be eligible for. His advice helped us think far beyond our initial plan and gave us confidence in the decisions ahead.

Hunters have proven themselves to be true experts in their field—professional, approachable, and genuinely invested in their clients. Adam, in particular, deserves recognition for helping us picture the full potential of our home and for giving us so much to consider.

We would not hesitate to recommend Hunters, and if we ever decide to sell, they will be our first choice of agent.

Lauren at hillsborough Sheffield was excellent. She was efficient, polite and did a really good job. I would definitely recommend Hunters.

Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time.

When I arrived and called their office, they initially lied, saying they would sort it out and call me back. After waiting 20 minutes with no update, I called again—only for them to blame me for going without having received an email confirmation, instead of acknowledging that their agent cancelled the appointment without notifying me.

Overall, very unprofessional.

Misrepresentation, poor service, property management and unlawful practice

Unlawful terms in the tenancy agreements, do not uphold their mutual terms as the agent, assume consent to access outside of tenants availability and threaten to break in unlawfully. Have done repairs in house that have caused injury and condition of rental has damaged tenant belongings, mould not disclosed, just covered up to blame tenant later when we leave, constantly asking for access and putting employment at risk but accuse tenant of breach when asked for compensation as in the tenancy agreement . Barely manage property unless theyve been reminded something important has expired.
Estate agent happy to make threats to break and enter without legal knowledge, on behalf of a company that is owned by another agent that is well known for illegal practice, unsure if landlords know the legality of the contracts they've signed with Hunters without knowing and checking whether the terms are legal and lawful. Convinced they will be attempting to take money from the deposit as a form of ponzy scheme that pays for more unsafe repairs in propertys, check your doors, lights bulbs and curtain rails dont fall on your child's head, and if the property sets on fire Hunters will deny any accountability, so I doubt they will have integrity in the case of death and if you lose your job because of them they'll kick you out after breaking in (illegally) to make it possible to kick you out.

Staff cant cope with reading lots of words in a row, so they don't acknowledge or respond to complaint and the staff will reframe anything you say or do in their favour anyway.

Eve's review confirms our experience, its almost the same. They will evict if you ask them to ensure your home is safe and to uphold their mutual terms of the tenancy, they do not follow the eviction to repossession procedure lawfully and expect you to agree to hand the keys back by the notice period they decide at random without serving recorded notice and further violating access law. Using commercial laws for residential properties hoping noone will notice and they will not be accountable when the landlord is in court at their own expense.

Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!

I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!

Hunters in Bearwood have sold our house expertly…Mark followed our remit , dotting all the eyes and crossing the tees.
They offer and maintain a friendly professional experience at all times..
Mark and Cherie were/are a delight to work with solving any issues as they arise ..
If you want to seek a property use them⭐️⭐️⭐️⭐️⭐️

so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them

Given that the purpose of an estate agent is to bring sellers and buyers together, as a potential buyer I found Hunters service abysmal

I tried to make a viewing appointment for a property they had for sale. They said they would phone or email me. Nothing.

Tried again two days later. Person I spoke to seemed surprised at what had happened and said would get back to me. Nothing.

Were I to be selling a property, I would not be using this estate agency. Perhaps they only do it as a hobby.

Dealing with a customers worrying about their behaviour and complain after the contractors work like put soiled toilet to the carpet when they fixed the pipes, or left behind a sharp opened carpet tool knife where a toddler crawling ... with atleast three huge RUDE thing.
1. I can't deal with this STUPID woman !!!!! (me, after my complaints what can see above)
2. ONe of the contractors has covid, now se will probably get it (right after the big histerical pandemic it could be a huge wish especially with small kids in the household)
3. all or her racist CRAP ( after i told her my concerns why they are so rude and unpolite to me and why we had to wait 3 years to fix a broken window what was forgotten again again and again )...
EACH of these ARE perfectly describe the policy and the workers of the LICHFIELD TEAM !!!!!
All of these experiences are from 2 years ago , but unfortunately Trustpilot can not deal with longer issues .

Hunters Letting Sutton Coldfield have let my property for several years now. They have found excellent tenants that have been right for the property. I like their approach to communication and work. They have always been professional and efficient when dealing with me and finding new tenants. They are straight to the point and quick on the work in hand. The team are easy to communicate with and Sharon is exceptional. I have used several letting agents over the years and Sharon and her team are easily the best. I can not praise them enough.

Gemma from the start was very prepared and came with all the relevant information the others did not all has been smoothly run and I have no problem of recommending them

Very bad customer service.
I requested for a viewing and the agent texted me over WhatsApp about the viewing times and said viewing can be done only on weekends and evenings. No other estate agents texted me over WhatsApp and others called me directly when I made a inquiry and even scheduled my viewing appointment according to my preference but this agency seemed not so interested in selling the property or whatever. Next thing when he finally had a suitable time for my viewing, I had to cancel the viewing because my car was in the garage and they said it was not ready for collection so I called the estate agent to inform him about it and this guy was so rude. He didnt even say bye and just hung up. Very disappointed.

I have just bought a house where the seller's estate agent was Hunters. two items to note : 1. their pestering me to prove I had the funds via endless email demands, then when my solicitor raised one issue, total ignorance for 2 weeks. Not good. 2. I feel for the seller in that they totally missed off the presence of a very long private tree-lined driveway, and a full size totally convertable loft.

Just when you think Hunters Yeadon can't really be as bad as their reputation suggests, they prove you wrong I was fortunate not to have too much to do with them during my recent tenancy but once they took over management of my AST for the house to be sold, I really did experience the full Hunters package. The manager is pure smarm, a sniff of money and all limits are off - including coming onto the premises of the house I was renting without notice or permission, and taking photos of my possessions and car, and using them for sales particulars despite me asking for them to be removed (a request which was ignored). The Hunters way is to make veiled threats of illegal rent increases and refuse to acknowledge that as I worked from home I would need additional notice of viewings. They seemed to think I was somebody to be pushed around (stupidly) - they tried to bully me, and failed. The difference between how they treat potential purchasers and tenants is incredible, and unacceptable. They either ignore emails which require a response or, in the case of Rebecca - write patronising and pointless responses when no reply is needed. Go figure. Apparently being insensitive and ignorant is the way forward - and respect is only offered if you are paying for it. They are disorganised - requesting my bank details for my deposit return several times, saying they didn't have them, and then making up some nonsense about how they had to ask me several times to 'check' them, rather than admitting they had made a mistake - and being snotty about it in the process. They expected me to provide my forwarding address because it's 'standard practice' and they apparently needed it for my deposit return (nope) and even sent me a list of how to clean the house - don't forget to wipe out the sink!! Yes, really. And when queried, I was told it was sent 'by mistake'. Yeah right. Oh and refusing to hold my post for collection, which had arrived before my mail forward kicked in. And then 'losing' post which was sent to the house and denying all knowledge of it even though I know for a fact it went there. I am now looking to buy and guess what - I won't be using Hunters under any circumstances. Moronic. Avoid at all costs.
EDIT: The manager contacted me to ask me to remove the reference to him - but he has no issue with the rest of it apparently!

Really poor service from Allison (Sutton branch) where she failed to assist with referencing as she failed to understand how self-employment is orchestrated via accountants. She did not acknowledge my income despite having 2 years rent in my savings account as proof of funds and a impeccable credit rating, not to mention 25yr working history.

She withdrew the offer (despite the landlord agreeing to the asking rent of £2150 on Braemar rd) without the landlord's permission. The landlord will certainly be at a loss as it will remain empty for months like other neighbouring properties asking for 2k+ in rent.

Just spoken to agent from Hunter about a property in Liverpool. She is not very welcoming, appears rude. I should have taken her name. No people skills

We used Hunters (Pudsey branch) to both sell and buy in summer 2025. We started off on rocky footing, being passed from person to person when we were first listed and not told we’ve been passed onto a new person. It felt like because we didn't sell in the first two weeks that nobody wanted us as their listing. It was stressful and disappointing, but when we finally landed with Jackie things became so much more positive. Jackie, then later Georgia, then once we moved to Sales Progression, Lavinia, were all excellent. They treated us with patience and kindness every time we called. We could trust what they told us and that we would be able to reach them.

I can’t confidently say I would recommend Hunters Pudsey 100% given the issues at the beginning, but I do wholeheartedly recommend Jackie, Georgia and Lavinia.

Awful experience. Poor repairs. Illegal eviction - should have been a section 8 as landlord was selling up and tried to use the deposit for renovating the property into a HMO. Hunters also charged the previous tenants for professional cleaning which we were told would be happening in the first week or so of moving in. It didn't. They then tried to charge us for the same service. Wonder how many customers they do this to. Also charging for items not on the property but given to a neighbor, and later thrown out by him on his own garden area q(he advised landlord and hunters it was his to get rid of). They have identified it as formerly mine from property inspection photos which legally should not be taken of my possessions. Con artists. Pending further action.